This lady walking in all black was so cool and knowledgeable I would return just for her service she was awesome appreciate it her name was Janet read more

PetSmart - The store clean - Pet Training Near Me - Bakersfield, California

I like coming to PetSmart for getting the variety of dog treats for my spoiled Golden Retriever. And I couldn't pass up on getting him a new stuffed animal that was on sale so I got a stitch toy. read more

PetSmart - My Dog Lucky - Pet Training Near Me - Bakersfield, California

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service is extremely poor. we stood by the fish area on two separate occasions while the staff pack shelves and walk by us laughing. none tried to assist us. we then moved to cash out and pay for the fish the cashier said they have work to do in the store also not just to serve customers. this store on Calloway drive in California is an embarrassment to the chain. read more

I had an experience with Delilah and Lourdes that left me feeling uneasy about leaving my dog in their care. From my perspective, there was a lack of communication and attentiveness that made it hard to feel confident or reassured. When it comes to trusting someone with a pet, reliability and transparency are really important, and I just didn't get that here. Because of that, I wouldn't feel comfortable using their services again or recommending them to others who are looking for dependable care for their animals. read more

Auto shipment is trash. Don't do it. You don't get your items when you're supposed to, and even then you won't get all the items together.

Great place to stock up on feeders and get some goodies for my reptiles. Lady at the register was very nice and staff easily helped me find anything I needed in the store. Went in for just some feeders but ended up getting so much more for my geckos and ball python. read more

I've been bringing my Dog here for years Amazing! They do am Amazing job with My Great Pyrenees which can be even more Challenging then other breeds there coat so thick plus there so big! I realized after I changed to another Vet I finally found out they had been correct as to there assumption suggestions and finally got to the right Vet to get correct diagnosis and get the right treatment so sometimes frustrating they are truly remarkable and have my dogs best! After I washed my own baby(dog avila) its super difficult and a Dog Groomers Jobs are very difficult so Great Job Thank You I Apreciate you and So does Avila read more

PetSmart - Avila At the Park on a Walk and Talk - Pet Training Near Me - Bakersfield, California

I originally filled out a review at the PetSmart website where I had my dog groomed. I was scheduled to have an appointment with Delilah the lead groomer. Upon my arrival she asked for my dogs rabies vaccination not knowing that I needed to show it before services. Her tone of voice at the time of request and her attitude was off putting to me. I asked that she wait until I can try and look through my emails for the receipt. It took me 10 minutes and I still could not find it. As I looked for her to inform her that I would have to reschedule she was nowhere to be found. I informed the other cashier that I would have to leave and reschedule in order to bring her the document requested. So I ended up rescheduling with a different groomer who by the way did an excellent job on my dog. I received a call a week later from Delilah inquiring why the negative review given. I simply told her it was because of her attitude and tone of voice she portrayed. She shrugged It off without an apology. I will continue their services but making sure I receive services from anybody other than her. read more

I decided to take my moms dog in for a haircut, and wow.. just WOW. He has never looked this handsome and cute. You can tell the groomer Jazmin G. is a real artist of their craft! will definitely be recommending them to other people and I will continue to take my dogs to them! read more

PetSmart - Pet Training Near Me - Bakersfield, California

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Check your receipts! This is not the first time that they have overcharged me for an item. Most of the time it's a dollar or two and not worth the time to go back. This time it was $10!!! So it really stood out to me. Then I checked another item, they overcharged me $1. So two items, both were overcharged. Coincidence?? I think not.... It happens way too much for it to be a coincidence. Lots of good stuff there for pets and the grooming services are great. But check your receipts or they will rip you off!! Ps. I have to include , if you show them the error, they WILL fix it for you. But how many times do you even look at your receipts? Most of the time, when they ask if you want a receipt, most people say no. Just be careful. read more

So, I'm a fish parent. Never thought I'd own a fish outside of the few goldfish I won at carnivals when I was a kid. But recently, I became fascinated with the pretty Betta (pronounced Be-Ta, not Bay-Ta) fish they had. After quite a bit of research and learning about aquarium maintenance we purchased the fish tank FIRST and allowed it several days to start the nitrogen cycle. PLEASE PLEASE PLEASE - get the tank before the fish. It's incredibly critical for the health of your fish that you do this. It can take up to two weeks. Make sure to grab an API Master Kit to test your water to ensure the nitrogen cycle is complete. Once that's done, it's time to go fish shopping! I of course, went straight for the sad fish that wasn't swimming well. I thought, if he doesn't make it I can always get my money back after 14 days and he'll get to live out his golden years in a tank and not a cup. To my surprise he thrived and still doing well. The Petsmart folks were varied. All pleasant, some more knowledgeable than most. This location is especially convenient. COVID Info - In July 20202. - Signage mandating California mask policy in place and enforcing social distancing - Plenty of hand sani and wipes at door - All employees wearing masks - All patrons wearing masks and practicing social distancing. read more

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WHAT is this!?!? DO NOT get your animals groomed here. Literally botched my dog. I could have done a better job than this at home for free. They obviously don't know what they are doing and are NOT trained. $85 for this? LOL. What a joke. This person needs to be either re trained or fired. And under his left arm is pretty irritated too.. read more

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Worst experience. Currently 9 months pregnant it took almost 2 weeks to get a call back from the cat groomer for just a nail trim and sanitary cut (no wash) before my baby arrives. I come 10 minutes late because I really struggled to get my cat in the carrier, get her down two flights of stairs... show up and the lady there is clearly annoyed and said they cannot see me now. I understand I was late, but really no empathy or grace period given? Mind you the store was EMPTY with 1 small dog. I told her I can't reschedule I'm due any day... she couldn't care less. I shop here all the time and will never come back. read more

Every time I place an online order and come to the drive up, click "I'm here", the order never comes out. I wait 20 mins then have to go inside and get the order. Some people place online orders for curbside pickup because going inside isn't easy for them. If you can't provide curbside pickup (b/c your employee is too busy picking up shopping carts 2 hrs before you close so they can go home on time rather than help check out the 7 people in line at one register or the three cars in the curbside) then don't have it at all. read more

Very friendly employees that love to talk pets! Adorable shelter cats for adoption. Sat, they have AM dog adoptions through Marley's Mutts. This is a newer store. Great location. The selection is amazing. Ok prices with a lot if clearance items. The most organized and cleanest Petsmart I have ever been in. Will come back with the pooch next time! read more

PetSmart - Pet Training Near Me - Bakersfield, California

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We love this location. Not only is it convenient but the staff is friendly and always helpful. We have been taking our yorkie puppy to see Jennifer in the grooming salon for a little over a month now. That's right I said a month. Max was super nervous when it came to being groomed because his nails got cut to short one time at the vet. Jennifer was so patient and loving during this process. We have Max on a strict ever 2 week schedule with Jennifer to get him desensitized. Each visit she was able to get Max to tolerate a little more. By the 3rd visit she was able to give him a full cut! Max loves Jennifer and is always so happy to see her even when we are just there to buy food! I highly recommend Jennifer if you have a nervous pup. We recently started Puppy Training with Kiarra which has been super helpful and informative. She is so good with Max. read more

PetSmart - Max got his first full cut with Jennifer - Pet Training Near Me - Bakersfield, California

I've used this location on Calloway many times and have always had good service. Their grooming department is my go to for all of my dogs.

I have been taking my BabyGurl to have her nails done at PetSmart for years and I have never had a bad experience ever. Groomers have always been professional and BabyGurl loves them. Highly recommend PetSmart! read more

Good pet supply selections. Staff is friendly- not too helpful but friendly. Clean and seemingly well stocked.

Yes i have 3 yes 3 guinea pigs!!! They are absolutely amazing...Anyone considering them as pets should know 1. they are expensive to care for and not many vets here can treat them 2. Did i say they are amazing???? 3. They are just sooooo damn cute and loving and funny!!!! I have got all my piggies from petsmart all bought as babies and all are amazing in their own way...The oldest i got last september when he was about 4 months old, his name is bacon..the second i got around February his name is eggs and the third around June his name is nugget. All have been absolutely delightful the staff have always been super nice and have given my son and i the time we need to love on them and make our decisions...you just have to hold them and see which one you bond with the best you will just feel it. Please study them before you decide to buy or adopt one or 2 or more :). They have specific needs nutritionally etc.. It's soooo sweet to get up in the morning and they are squeaking for their morning veggies and popcorning (look it up it's amazing!!!) The staff is super helpful at both locations rosedale and ming i've been to so don't hesitate to ask questions and please don't hesitate to take a piggy with special needs they are literally THE best!!! My recommendation is to buy from petsmart just from experience myself period and they have all been amazing and healthy!! or of course a piggy adoption center....I do buy bedding etc from here as well look for the bogo deals...Also fleece liners are sooo much better than bedding they are expensive but make for happier piggies...not available here but online at "retailers" is the best price and quality... read more

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Horrible experience. Groomer nah. Manager nah. The lady who groomed my dog razored their genitals that they got irritated for days. Pet smart owner should look into this. Look at the people's review in this establishment. Think twice before attempting to go here for grooming! read more

Would not recommend for grooming. Jazmin G. Groomed my dog and she was incredibly rude at pick up. I have never had an issue with him being groomed there before but she complained to me immediately upon arrival for pick about how he was aggressive to other dogs. My dog is not completely trained but he is definitely not aggressive. He has been in doggy daycares with other dogs, has play dates with our family's dogs, and is friendly to people. She also tried to tell us that we needed to pay more money next time because he is "too difficult". I'll never spend another dime there again, especially when I'm paying money for him to get pampered and the people there are rude and don't even include his bow tie when I payed extra. Terrible people skills from Jazmin and terrible experience. read more

Never bring your dog here !!!! Who would shave a Golden Retriever to the skin ??? My dog became weak eversince she got shaved to the skin by this groomer. My dog died 4 months after , she stopped barking, she became very weak ever since read more

Very poor customer service. I took my dog to get groomed. I was handed the invoice to pay and I paid at the counter. Days later while we were out of town my significant other gets bombarded with calls claiming we didn't pay the grooming fees. A few days after that we receive another call from pet smart claiming we didn't pay the fees again. I tell them I can provide receipts and bank statements. They said they will pursue action if I don't come in to pay. During the same conversation it was clarified to them that they got mixed up and didn't confirm on their end that I paid my grooming bill. They then said they handed me the wrong invoice. And that they would need to get their manager to pursue action. Very rude, aggressive, not the way customer service should be especially since it was a clerical error on Petsmart's part. Do not recommend. read more

Took our golden retriever in to get groomed. Made the appointment online, was able to pick my services, had a choice to pick the groomer...super easy. Dropped her off at 7:30am. She was done at 11:45. Marissa was very kind, and really took the time to get to know our dog...it was her first time at this location. Her haircut was perfect, and her teeth, ears and nails were all taken care of. We will be back, and requesting Marissa. read more

PetSmart - Cupid after her grooming appointment. - Pet Training Near Me - Bakersfield, California

I wanted to take a minute to post an excellent customer service experience. We take our dogs to the groomers here and they always do amazing work and have great customer service. We have 3-dogs and keeping them clean and groomed is costly. Recently Pet Smart had to cancel our appointment due to an employee call out. Not a big deal. I was disappointed as it took 2 weeks to get an available appointment. Speaking with the grooming department staff, I was notified I was being moved to the next available which was 10 days out. I was not happy. Bree, which is who I was speaking to , went out of her way to get our dogs in. Not 5 minutes after hanging up the phone I got a text with the new appointments which were next day! Bree, thank you. The dogs look great, you did an amazing job, and thank you for being so accommodating! read more

Nice new store for our pets!! Large selection of anything you'd possibly need for your friend. Aisles and aisles to browse and the treat aisle is amazing. So if you are considering buying high end food or maybe a sweater for your dog this is the place. Crates, piddle pads, leashes and more, oh my!! Great pet store for our non-human family members! read more

They must not wipe down their tables. The manger is accusatory towards customers. I will never shop here. It's that bad.

Very poor customer service in grooming section. Employee that was supposed to take care of our cat left her in a room with two large dogs. The when we called the employee on it she acted as if it was our fault. Employee did not use good judgement and exposed our cat to unnecessary stress. read more

Huge pet superstore. Nice friendly staff, ample parking, good mall, eateries nearby. Clean location with pet training, fish, reptile, adoption services too. Large selection of merchandise Nice store. 5 stars read more

Lately when I've been going in I've been noticing a lot of dead animals in the aquatics area there was a full tank full of dead shrimp and didn't notice that the guy gave me a snail with a cracked shell until we were in the car read more

I've gotten my dog groomed countless times, but PetSmart has a different policy and their groomers need training in customer service. Leading up to the appointment, I received 3 phone calls on 3 separate days at 8:00 pm confirming every detail about my dog's appointment and changing up the times as if we had never spoken before. When I finally got to my appointment, I was waiting to check my dog in and I overheard the person checking in dogs tell the customer in front of me that their rabies booster document was a month out of date so I checked mine and realized the record I had with me needed to be updated (my dog is fully vaxed). When I approached the counter after waiting almost 20 minutes past my appointment time, I told her "I think my records are also out of date and my vet can't reprint it since they're out of town" and showed her. I was going to kindly accept that my dog wasn't going to be seen that day. She rudely replied "ooooo yeah, looks like you MAY not be seen today." And continues to give me step by step directions to a vet they're partnered with that same day, how to stand in line at the vet and that I would wait for only 1-3 hours, and how they're going to give my dog a booster. She finally concludes with "you'll then have to wait 48 hours in order to get your dog groomed. So I guess that means you won't be seen today. See you next week!" By the time I got home, it was well over an hour out of my day and it stressed out my senior dog. read more

PLEASE DO NOT have your pet groomed at this location. If you want your pet to receive serious injury this is the place to have your pet groomed. My beloved pet just had a physical prior to her Pet Smart grooming appointment and was in perfect health. My dog now has a collapsed trachea due to the groomers at this store. They are so negligent and uncaring, otherwise this would of not happened.The VET said it is going to substantially shorten my dog's life! There is no good excuse for this type of behavior and they take advantage of your pet for 3-4 hours and who knows what goes on behind closed doors... read more

I normally have a good experience at Petsmart, but today was not one of those days. Due to the COVID-19 restrictions, there's only 1 person allowed in the lobby at a time. This means that the rest of us need to form a neat line outside of the salon. My appointment was for 10:00 am, but the lady in front of me wasn't finished until 10:15. In the meantime, my dog is getting antsy and unnerved by the 5 other dogs/owners that are trying to remain patient in line. Talking to some of the other customers, I find out that there are at least 3 other people with 10:00 am appointments. There's no way that these folks are going to be out of the store before 10:30. When my turn finally comes up, the in-take lady refused to groom my dog because of her barking. Her demeanor was the opposite of confident, which in turn made my shepherd scared. I've never been refused grooming services before and was taken aback by the refusal. I will be taking my dog elsewhere until Petsmart can figure out how to better manage their services. I would suggest that you have customers wait in their cars until a groomer is ready to check in the next customer. This cuts down on the amount of foot traffic in the lobby and would facilitate same-time appointments. read more

After a horrible experience with my appointment time at Petco. An the Petco team not trying to accommodate me whatsoever. My nephew suggested I go to PetSmart where he takes his pup. We called and spoke to Donny. Not only was he accommodating,but he went above and beyond for my family & pup. Everyone at PetSmart was so welcoming. We will definitely be back. Donny gave me so many great suggestion on how to assist my fur baby. read more

PetSmart - Pet Training Near Me - Bakersfield, California

I just moved to this side of town and had no idea that there was a PetSmart on Calloway. I brought my dogs here to be groomed by Donnie and they came out beautiful. He was super nice too. The cashier was really courteous and made small talk since I was waiting for my dogs. I had a great experience here and I will continue to bring my business here as well. read more

I walked in and the cashier was leaning up against her booth texting. During the transaction Everything was fine up until I said no thank you when asked to give my phone number. Cashier was rude to me and then really courteous to the next customers in line. What's the deal with petsmart? Not everyone wants to give their number out. Train your employees to provide good customer service. I spoke w the manager and he was courteous and practiced good customer service. read more

PetSmart - Pet Training Near Me - Bakersfield, California

My boyfriend and I recently adopted a pit-bull from an animal shelter. Our new "family" member stunk so bad even after I bathed him. We decided to take him to a professional place. OMG...HE came out of the grooming room like a brand new handsome dog!! He smelled so good and his coat was so shiny and clean! We've become regular customers ever since! read more

Jen and Brandy were wonderful. Bella, Suzi and Jamie all look and feel terrific. Thank you both for how much you care for our pets.

Excellent customer service! I wasn't 100% happy with the my pups grooming from our last appointment so I called and spoke with the grooming manager Donny and he got us in the next day and fixed what we weren't happy with. Now we're styling!! Thanks Donny! read more