I love walking in here and seeing all their pets for sale. They have pretty unique birds and full breed puppies that are easy to fall in love with and hard to walk away from! read more

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Animal abusers I saw into a back room and they had these mice and rats and small fish tanks with nothing in there but bedding and maybe food or a water bottle. 20 adult rats in a tank less than 5 gallons. Horrendous hope the owners go to jail read more

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I will not be buying an animal from them again...be forewarned that they FORCE you to by an expensive bag of food with the animal... claiming the animal will starve if they don't "recognize" the food. I've had finches before and never had that problem. I sell registered Pekingese dogs and have NEVER charged extra for a bag of food; a free bag & can goes home with each one. Some people are greedy I guess. read more

I can believe this place is still open. Dogs in tiny boxes rolling in poop, even large breeds. No food, no water. Yes, I saw their water bottles empty smashed and they became the puppies only toys. An employee said they have no being our toys bc they can choke, and they smell awful bc they get into their poop it happens to all dogs. Hmmmm... I've been to pet smart our petco when they have puppies. They have food, water, breeds, and toys but whatever. When you buy from puppy mills I guess you don't care anyway. Way over priced $1000 for a huskie that was about 3-4 months old. Birds feathers were missing, bird poop everywhere. Two bball pythons were curled up in their water bowl. That's a huge sign they are sick or have mites. Don't buy puppies there, you're buying straight from a puppy mill! read more

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Horrible establishment. The girl working was incredibly rude i was genuinely shocked. I asked to see a puppy and she said you have to be 21 and looking to adopt. I said I've adopted a dog from the humane society and was looking to adopt another. (I'm 20, fully living on my own, have a job). I questioned her about being 21 (because i've never heard you had to be 21 to adopt a dog??) and she came at me like i was an idiot and said "well you do here" like what? These puppies are trapped in glass cages and cared for horribly. Even if a person wasn't looking to adopt, they should let them have playtime for their mental health! NEVER SHOP HERE. i hope they go out of business. read more

Me and my daughters went into this establishment to try to get a puppy for my husband for his birthday. The lady at the front desk refused service to my two daughters because they were under 21. Then a bird proceeded to squawk as loud as it could, and my daughters had their phones out because they were taking pictures of the puppies. And they just so happened to get a video of the bird squawking and the worker yelled at my daughter's and told them to stop being disrespectful because they were filming a bird. I would give this place -100 stars. They had terrible customer service and they were very disrespectful to everyone. I would not recommend this place because they keep their dogs in little tiny cages. They also treat their customers like sh*t. read more

we are troubled by the fact that they are keeping puppies in tiny enclosures when they are social creatures who need plenty of attention, space, and care. The dogs don't deserve this. read more

I just got a new puppy and the staff have been super helpful. Kelly has been kind to answer all of my questions and to help me get a kennel the right size. I came back and Dave helped me find the right fit for a harness. A third time Kelly's daughter was working and eased my mind about my puppy being in a kennel. I've had several pets over many years from dogs, to cats, to lizards. The attention and care that I receive from this pet store has always been and continues to be wonderful. Small town feel in a big city! read more

Bought a hamster who showed signs of wet tail within 24 hours and died shortly after. When I returned, I was told 'all hamsters get wet tail,' which is inaccurate, and the staff member was dismissive, extremely rude, and unprofessional. I'm concerned about how sick animals are being handled. read more

Would give zero stars if I could. Staff, specifically an older lady is extremely rude and unprofessional. I witnessed this lady speak to a group of young ladies in a very derogatory manner when the matter was clearly a misunderstanding and could have been dealt with differently. On top of that, on a different occasion I saw a bird hopping along the ground that almost got stepped on. The puppies are cute but after experiencing their unprofessionalism and poor attitude I will not return and will not be recommending this establishment to anybody. read more

If I could give this place negative stars I would. The condition that they keep their animals in is absolutely heartbreaking. Puppies are in tiny glass cages alone with tiny holes in the back for air. They slam themselves into the glass wanting to get out of the small space and play with you. I had absolutely no idea what Pets-R-Us was until I went inside with my friend. We were so sad seeing all of the sad animals. The bunnies and birds are in overfilled cages. I wish I could save all of these animals that seem to be neglected. I wish that this place didn't exist and hope that it is shut down one day. read more

Going to this establishment, always raises my concern of the pet breeding and buying industry. My heart aches for their large birds, such as parrots and cockatiels. The only time you see feather pulling is in human care. This place really needs to learn about ethics. Yes it is fun seeing the animals, but overall knowing how much they are truly suffering is not worth going. These exotic animals should not be in their care. I never buy anything from them just occasionally stop by mostly to check in and every time I am very disappointed. Especially with their cockatiel that bird is so intelligent and sweet and my heart aches to see how mistreated it is. When I say mistreated, I do not mean how the staff doesn't love this bird. It's with the small enclosure. Lack of stimulus and overall space. This goes for their large tortoises as well. I just really wish these businesses didn't have such animals. read more

This store needs to stop selling animals, ask them where they came from and they will tell you local breeders. Not true, these dogs are from puppy mills. Look at Hearts United for Animals page and you can see the Mom's and Dad's of the puppies that stores sell. Very sad. Also if you post some negative feedback on there Facebook page, you will get blocked read more

The animals in their cages were in horrible condition, and the puppies were in clear distress and pawing at the top and sides of their cages to be let out. I genuinely thought one of the hamsters was dead, as there were flies buzzing around it. There was almost no product outside of the animals in the store. Avoid this place at all costs and do not support this store or buy any animals here! read more

I was in the store today just walking around as I was looking at the puppies I could hear a man yelling in the back at a barking puppy "can't you just shut up" "why do you keep biting ugh" seemed very obviously irritated. Those little babies don't deserve that they're already in little cages. I will never give them my business. read more

Every employee i have dealt with in this store is unbelievably rude. Won't go back just because of that.

If you're considering buying a puppy, these are puppy mill dogs. Local shelters or reputable breeders are a better option.

i got the best recommendation from a friend who had gotten a dog here. i went to visit and found our 2 aussie doodles. they have been a good fit for us. they were guaranteed and rockbrook vet partnered with them. i do know if we get any other dogs, this is just where i would start. read more

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These people get these poor puppies from puppy mills and will lie right to your face and tell you they come from reputable breeders. They will not give any info on the origins of the pups or any genetic testing info. These pups are taken way too early from their moms, & the parents live in horrific, heartbreaking conditions, Check out Bailing out Benji if you want to know the truth about puppy mills. Please don't buy from these greedy people. read more

There are way too many animals in very small spaces and a lot of pure bred puppies. Seems like a shady practice because they had all way too young looking puppies and no adults. I will not return here read more

In spite of the city mandate, they don't wear masks here. They don't believe they help to reduce the spread of C-19. Basically, they don't believe the world scientific experts. The placed is packed full of unmasked people. It's like walking into a Petri dish. Enter at your own risk. read more

Every interaction I have had with Pets-R-Us over the years has made me dislike them more and more. I tried to use them only in emergencies for items needed for our parrots but over the years I have seen horribly sick and injured animals, an increasingly disgusting/dirty store environment, incredibly rude and shady employees, and an all around just negative business. Underweight and depressed dogs with paws being injured by crate bottoms. Parrots being improperly housed and raised. A whole list of shocking stupidity they do in store. I tried to give them another chance recently in hopes they had changed with public pressure but they haven't and now seem more open about their use of puppy mills/forced breeding and general shady things. My only suggestion to people who are thinking about shopping here... STAY AWAY! read more

I'd give them less if I could. Extremely over priced. No form of social distancing by staff. Multiple staffers not wearing masks. Many customers not wearing masks either. Possible male owner or manager not wearing a mask and was coughing with minimal coverage. Not a safe place during a pandemic. Ok selection of products but like I said previously too overpriced. Not very sanitary either with many animal messes clearly left for a time without being cleaned. Obviously the employees do not care about public safety. In a day of wanting to try to support local businesses they need to adhere to city mandates and make it a safe clean environment for the public. read more

Not a safe place to shop. I went to this shop last night, but had to turn around and leave because the employees were not wearing masks...they had orange bandanas around their necks, but no masks. I much prefer to support local businesses, but I returned home and placed my order with Chewy.com. read more

Cruel, depressing, and should be shut down. They have what would be beautiful macaws and Congo greys who are the saddest looking birds I've ever seen. Some with tail feathers almost completely missing down to the nub or totally damaged and unhealthy. One Congo grey had a sign posted not to feed millets as it was having dietary issues but all that was available for food for it was millets - no pellets, fruit, veggies, or even WATER. This was the case for all of their big birds. These beautiful birds are so intelligent and can live upwards of 50 years. It is heartbreaking they are forced into this situation and I encourage everyone to please report this place. You can contact the Nebraska Humane Society through their non emergency number at 402-444-7800 ext 1. read more

I'll give them 2 stars because little Rosie and George are the loves of my life. However I paid a small fortune for each of them. George is a Quaker parrot and Rosie is a chihuahua. They told me she is purebred but I knew she wasn't but I couldn't leave here there. I took George in for a spa day, feather clip and nail trim. Dave acted like I was inconveniencing him even though I had called to make sure there was time. He cut George's nails so short he bled for about 30 min. Birds don't have much blood to begin with. He was lethargic and licking his feet. I felt so badly for him. And now he won't get near any man. Thanks Dave read more

We feel naive that we didn't do our research on this place before purchasing...puppy mill place. However, we do feel we saved our fur baby by getting him out of that environment. The dog started at $3k when they first had him and eventually came down to $2k. I read every review days too late and only because I ran across Yelp when searching for the company's address. THAT's when I read all of the sad, sad reviews. In the first week and a half, have had our puppy to the vet three times for different issues, two being kennel cough (that has also been given to our other dog) and the other is giardia (yep! from stale water out of a hamster water bottle that hangs on the side of the dog's cage!!!) Makes us SO angry we didn't think to NOT buy from Pets R Us!! And the saddest part is we DID buy from a reputable breeder in the past. WHAT were we thinking?!?! AND Pets R Us is listed on bailingoutbenji.com! read more

I recently got a rabbit from here. The bunny himself is the sweetest guy I could've ever hoped for. I've only had him for a week but he's been sneezing since we brought him home. Turns out he has an upper respiratory infection, mites and is covered in "battle scars" as my vet put it nicely. She told me all of these things came from the pet shop and asked why I would buy him from a pet store? I told her we initially went in for fish supplies (which were a limited selection) and as one does we went to look at the small animals. They had about 10 bunnies in a tiny enclosure and the bunny we saved from there is hardly 2 pounds. They had full grown rabbits in with their 2 month old babies and being the smallest he was roughed up quite a bit. The person who helped us was nice, I'm just upset they're not watching for health problems before they sell bunnies $300 a pop. read more

Pets-R-US - A week after bringing him home and the scabs are almost healed. This is on his face right above his nose. - Pet Stores Near Me - Omaha, Nebraska

Don't EVER buy from this place. They are crooks!!! I bought a darling little pup two years ago. Paid a fortune for him. As time went on, he started biting out of nowhere, breaking the skin. I had to surrender him because of the excessive amounts of bites he gave. He ended up being euthanized because we didn't want anyone else to endure the trauma that I personally experienced. After surrendering him, I contacted Bailing out Benji. They were able to tell me EXACTLY what puppy mill he came from. The owner buys from puppy mills and unregulated breeders. When I spoke to the owner about this, he denied buying from puppy mills and refused to tell me where he got my pup from. Yet, Bailing out Benji was able to tell me exactly where he came from (by the little info that I was able to give to them about the breeders "vague" name.) Save yourself heart ache-DON'T EVERY buy from this place! read more

The workers are terrible people. They are rude and the animals aren't taken care of. All the dogs look sad and are stuck in glass boxes alone. They are also ranged for 2k+. My child was yelled at for petting a bunny. I WOULD NOT recommend this place to anyone. Take your business elsewhere if you want to buy pets. read more

I never knew this store was even here until I stumbled upon in a few weeks ago , nice size , have a bit of everything but ohh the dogs :( . The cages are small and they look so very sad , did see a food bowl but none for water . Some of the dogs were playing worth plastic water bottles or just laying there looking miserable. Clearly some were too big for the cages . I've heard these dogs come from puppy mills but no proof in that . Really wish they were in there as some of them looked like they have giving up on getting a home , don't know why it hit me hard seeing them. Wish they would at least give them a blanket or something it sleep on . read more

We took out dog in for a spaying. She was fine and we paid. Took here back for taking out stitches, we paid another $35.00. Okay there were 2 stitches left that they said would dissolve. 2 did not dissolve so we had to take her back again. They wanted to charge us another $45.00. I told them if they charged me I would never bring our dogs back there. They ended up charging us $20.00, and would rather loose customers and make $20.00. Huh? Walt Music read more

Wish I could rate this business 0 stars. First of all I have been coming into this store for years and the dogs are always covered in their own feces, looking depressed, and often malnourished. Upon my recent visit to check on the animals I noticed they were breeding parrots and had NO heat lamps. Parrots that were just days old were alone in empty tanks with no heater in sight. Clear signs of animal neglect at this store. I was also disgusted by the fact that not a single employee had a mask on. I have the following attached photos to prove it. read more

Pets-R-US - Employee no mask in sight - Pet Stores Near Me - Omaha, Nebraska

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We bought a pug from there. They refused to disclose the price until we were 100% going to buy her. $3,000 because she was pure. We bought her because she was living in a glass box full of poop. She needed a better chance at life. 3,000 for a dog who has false paperwork of being pure, not being spayed, and not potty trained. It's not the puppy's fault it will be the company's fault always. read more

Absolutely awful. Dogs definitely from puppy mills, Guinea pigs and ferrets passed out from the heat... every dog was kept in a tiny 3x2 box, including a poor husky puppy. Way too small a cage. It broke my heart. Please avoid even stepping foot in this store, let alone buying anything. read more

Last year my mom and I decided to buy a black and white Chihuahua puppy from here. We spent upwards of $1000. They sent us home with the puppy telling us that it passed all vet standards but told us we had to put honey in its water because it had low blood sugar. Two days later, it didn't even have enough energy to be fed out of a bottle with a nipple cap. I had to bring it to the vet because I was worried as to why he kept falling asleep and couldn't eat and would vomit on itself at times. 45 minutes after we arrived at the vet the puppy died. Heartbroken and upset we called the store. The only thing they had the heart to do was give us $500 back...IN STORE CREDIT. This place sold us a sick puppy and lied about it, and then only gave us half of our money in which we could only give right back to them. Ridiculous. Please spare yourself the heartbreak and do NOT adopt from here! read more

I CANNOT believe that this place is allowed to keep their doors open!!! The pictures say it all, animal humane society should be ashamed of themselves for not seeing anything wrong here. I hope there's a reporter out there brave enough to speak of for these pets. I don't tell anyone not to go there because these pets needs to get out but it's disgusting that they want to charge $1300 for pets that aren't treated or cared for properly!!! Not even a bed in their crates is bullshit!!! read more

I'm still wondering why anyone would spend their hard earned money at this place. Their puppies come from puppy mills and are stored in tiny cages in the store. The store overall is dirty and smells horrible. read more

This is merely a store who buys their animals from puppy mills. When I asked where their dogs came from, I got some rhetoric about USDA approved sellers. PLEASE. The rescue groups have wonderful dogs to adopt. Buying from stores that sell puppy mill puppies just perpetuates the business of puppy mills existing ... and the horrible environment that the mother dogs live in. Selling dogs in stores is an outdated practice and should be illegal (as it has become in other states and cities). It's not the cute puppies in the store that is evil (although those young dogs kept in cages is pretty evil) but it's the poor mother dogs kept in cages and just used to be bred for another litter. When they become too old to produce puppies, they are euthanized. Stay away from this store. I felt sick when I left. read more

I was headed to a different store in Rockbrook Village but noticed this pet store opposite that business. The sign in the window appeared to offer holistic dog food, as well as 'small' pets, fish and birds. I have been trying to find a super premium with limited ingredients for my allergic dog. Upon entering the store, I was 'greeted' by a woman who looked annoyed that there was a customer in the store. Being a bird lover, I headed to that area first. The smaller birds look well-cared for. But, there was a resident cockatoo that obviously had a plucking issue. This can be caused by a few different conditions, but it had not been resolved. A young woman in the store, who appeared to be connected with it somehow, was too clueless to know what I was talking about. She didn't even know it was a cockatoo! I walked back farther in the store and was met with the horror of puppies for sale. My mind raced back to the photos and footage I have seen of puppy mills that have been posted by dog rescue groups. All the three of my dogs are rescues. There was a young woman looking at one of the puppies. I discreetly walked over to her and suggested that the puppies in the store are likely from mills and that there are rescues who would be thrilled to have a new family with her. I don't care how wonderful the dog food sold there was. I will never do business with this establishment. read more