My wife and I came here for dinner. I had the meat shawarma with salad. And my wofe had the Fattoush salad and homemade mozzarella sticks. The dinner was amazing. Very delicious. The staff was very friendly and knowledgeable of the menu. It's a quiet atmosphere and I would highly recommend giving this restaurant try. You'll be glad you did!! read more

Found this place on a whim but I'm so glad I did. Great vibes and service. Will made sure I was taken care of. Next time I'll have to try the food, but the hookah was just as good as when I make it at home. The DJ was lit. I'll definitely be back read more

The Music was super loud I cant even hear myself think , & the speaker next to us was busted so it was sounding like rattling and was very irritating. I still have ringing in my ear!! The lights on the table weren't working. They are Just decoration. Security has attitude off rip and they didn't search some ppl and other ppl they would search. It's giving discrimination. If they're Going to do pat downs then everyone should get pat down. Not certain ppl. Other than that the fries are good. Oh but no ketchup at all and they charge a $10 cover. And the bill was almost $100 for only fries hookah and 2 drinks. How?!!! if you come here they will take your money. Yelp needs to add a 0 star cause my experience was awful. Never again. You have been warned read more

This place has been updated inside, and menu has changed a bit, still great location!

Super disappointed that we drove here only to find they don't open til 5 (food not ready to even be ordered until 5:30 and we wanted take out) and we presented a restaurant.com coupon and they refused to take it due to covid then said they'd never heard of it. One of the staff called the owner who then talked to us and finally agreed to take the coupon but after us pushing and us agreeing not to order kebab so they could make money. (We drove 30 mins to come try out the food here). Ultimately Baha, I think it was, who was working with us and who was outside setting up seating was super nice and helped us the best he could and kept us company during the wait but overall it was one thing after another which was disappointing. The other guy who took our order though was not polite and had an attitude. This was an overall very uncomfortable and sketchy experience. I can't comment on the hookah experience, just the process of trying to get food and using the restaurant.com coupon. In terms of our order, we waited over an hour to get it so we didn't check the bag of food as we needed to leave but got home and found we were missing 1 salad. Overall the food was good (and therefore the only reason for the 2 stars), the best was the meat shawarma plates - they cook a beef type mixture with red onions and place it over rice with a small side salad. Hubby enjoyed the falafel, I was meh about the hummus (so greasy as they topped it with a red oil and heavy tasting). Also weirdly, we did order pita and basically they threw a refrigerated store purchased package of pita in. It was ice cold, not cut and clearly not heated nothing done to it. Oh well, we won't be back - it was just 1 bad experience after another. read more

I'm not a hookah fan but Petra has unexpectedly delicious food. Don't be thrown off by the hookah lounge vibe. Their Mediterranean food is fantastic! read more

Petra Lounge - Hookah Bars Near Me - Springfield, Massachusetts

I'm back for another try at this. Let's see what they have (and don't have) this time. To start, I am having a Laziza non-alcoholic beer . I have also been given a take home brochure, which is new. Well, this "beer" has more taste than an O'Doul's, but also comes with 30 each of sugar grams and carbohydrates and is apple flavored I just found out. It tastes more like carbonated apple-flavored water. I'm not sure where the "beer" comes into play except it has hops as an ingredient. For the record, this place is BYOB. Come in before 8 to avoid the $5 cover charge per person and a $10 corking fee per bottle. Lots of hookah flavors to choose from as well. I asked for the "foul" but the server had no idea what it was. Come to find out it is a type of bean which they didn't have anyhow. For my first appetizer, I am trying the Fatoosh salad (lettuce, tomatoes, cucumber and a few onions). The server took it to the wrong table...Nice dressing. Tastes like oil and vinegar with a generous amount of a slightly salty spice. The salad is topped with a pile of fried wonton slices which they call "fried bread" so the entire thing is very heavy and hard to finish in a single sitting. This is a lot for $7 and feeds two people. Strange to see the utensils served on the plate (see top of the photo). No soup again! Boo...For my next item (of which I waited a half hour for the server who was sitting 15' away from me) I am trying their $16 8-piece jumbo shrimp main course. We'll see. This may just be an appetizer for me. I am, however, jealous of the doorman's (who is sitting next to me on the left) Jamaican jerk pork he got right down the street at Queenie's Island Grill. It's a dead night here unfortunately with more employees than customers. Watching soccer with Arabic captioning at the bottom. Almost a half hour wait, but it's good! The salad looks familiar...Rice is plain, moist and good and almost tastes like there is a hint of butter. The shrinp is fried, but not battered, which I like, and it also has some size and is a little spicy. The white sauce is like a cross between cheese and (very slightly sour) sour cream. That's it for tonight. The serving size here is pretty big. The cook came out (like the last time I was here) in his leather jacket. I suspect it's really the owner. This is really a hookah bar with food on the side and no liquor license. A lot of the menu is simply not available. At least business has picked up and it's just about half full. read more

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I visited this place for the 1st time this past November and I'm mad I hadn't gone sooner when I visit Springfield. Great food, great hookah and great vibes. read more

If I could give this a 0 star I would. The experience simply put was terrible, the food took nearly an hour, the order was made wrong and so our two meals were served 25 mins apart and on top of that, the server wore his mask below his nose the whole time and the security guard didn't have a mask on at all. And despite knowing all of this, the owner didn't bother to offer any accommodation for the terrible service. Been coming to this place for years.. but never again. read more

Best Mediterranean food in town and they have the best service and best hookah it's a very nice place to go and hang out with your friends and smoke a nice hookah. read more

Petra Lounge - Hookah Bars Near Me - Springfield, Massachusetts

Great hookah, natural coals, owner and severs are very friendly! They take time to sit and talk with customers. Not many places in CT or MA have bubbles but Petra does! Comfortable atmosphere and reasonable price. Go for the real fruit hookahs, very smooth and you get good draws every time. Must try! read more

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Waitress added a nearly 22% gratuity to my bill. I complained about it to get a sympathetic manager who said he would remove it. I told him to keep it, they'll need it if they continue doing business this way. I'm glad I went alone on a lark, now I know not to bring my friends. read more

Came here early on a weekend evening with some friends. I had low expectations for a hookah lounge in Springfield, but was pleasantly surprised by my experience here. The staff were, for the most part, friendly and attentive. We didn't eat any of the food so I cannot comment on that. The decor was a little forced, they were trying too hard to make it more of a club like atmosphere than I think it needed to be (loud music and lights). Hookah to me is a chill social activity, not loud and party like, but to each their own...The benches had huge burn holes in them, and most of the menus were falling apart. We ordered some tea and two hookahs. The tea was great, and was served somewhat formally (large tea pot, glass tea cups, tea spoons, etc.), which was a nice touch. I was a little disappointed in the lack of variety of flavors for the hookah. There were less than 20 all together if I remember correctly (including the more expensive blended flavors). Another thing that seemed odd to me was that they charged $5 more for mixing flavors than if you just bought one. It doesn't really make much sense to me because it is the same amount of tobacco. If you want to prevent people from going over the top with mixes maybe charge a dollar or two but five dollars more on a $15 hookah was definitely excessive. They did provide the stuff to make bubbles without us even asking which was a nice touch. The coal service was decent, they quickly adjusted one of our bowls when we asked. All of the issues we had were relatively minor, and given how few hookah lounges there are in the area, we will most likely be back, but far from the best I've ever expereinced. read more

Finally, a hookah lounge in the Western Mass area. It is shocking for me to read all these bad reviews because my roommate and I frequent this establishment all the time, and we consistently have an excellent time. They have a variety of flavors that are tiered at different prices. The basic flavors are the cheapest, and are just as delicious as the premium quality flavors. I don't understand the issues other reviewers have with the price because Petra is BY FAR more affordable than most places in Boston, and comparable to some really popular spots in NYC. They offer soap bubbles for free, and our server even gave us a tutorial on how to make them. In fact, the service is always very good. After our first few times at Petra, our server began recognizing us and now makes small talk every time we see her. The coconut cube coals are of a superior quality, and much better than the normal store-bought coals. As a hookah fanatic, I can tell you that the coal makes all the difference in the quality of smoke the hookah creates. These coals are great because they don't degrade the flavor of the sheesha. They have employees who walk around every 10-15 minutes and switch out the coals so they are fresh. The bowl is also packed to the max, and the hookah can last for more than two hours. The hot tea and juices are really great, too, and if you opt for fruit in your bowl, it will really be the most delicious thing ever. As a side note, I always judge an establishment by the cleanliness of the bathrooms. This place has the cleanest restroom, and maybe it's just me, but I really like the dim lighting in the restroom. The atmosphere and decor are pretty great, too. You can tell the owners put some thought into it. The booths are comfy and homey, and the walls have a cave-like appearance. They always have these great events and bump awesome music, as well. One of my favorite nights of the summer was hands down, the night that they had a belly dancer. Totally entertaining. I once had the opportunity to chat with the owner about my extended family in Kuwait, and he was super friendly, as well. All in all, a great experience. Perhaps the other reviewers have not been to a hookah bar and, thus, do not know what to expect. read more

I had a wonderful time at Petra, my first time there and doing Hookah in general. I went with a mix of friends, some who were experienced with hookah and some newbies like me. First off, the waitress was nice and efficient. She was accessible but not intrusive. The flavors were delicious. What really surprised me was that the atmosphere was so comfortable. While I expected a grimy, shady atmosphere, Petra has an atmosphere that really makes it easy to have a great time with your friends, host a party or connect with strangers. I think the management caught onto the problems that other yelpers pointed out and have improved the place since. read more

Attentive, prompt, and very friendly customer service! It was a Saturday night around 8:30pm and our first time in. The music and atmosphere wasn't too loud. We ordered orange and vanilla in a pineapple, which was absolutely amazing!! It was a lot smoother and the flavor was consistent. The staff checked on us regularly. We spent around $45 for the hookah and a couple bottles of water. Overall it was a great experience. Keep in mind that they include a 15%, which is well deserved! read more

Absolutely fantastic customer service. Hookah was on point and the atmosphere was nice and cosy. Every one was very friendly and generous. I highly recommend this Hookah Bar. Will deff be back here when in MA , Naeim is the hero , make sure u meet him when u get there ,he's just an amazing person with great personality and also does the best hookah ever . Thanks Naeim . read more

Petra Lounge - Hookah Bars Near Me - Springfield, Massachusetts

I really don't understand what everyone is complaining about. I've been here around five times and it's always been great. On weeknights it's a quieter, more relaxed atmosphere and on weekends the music is louder and the vibe is more energetic (more people).As someone who's gone to hookah bars in NYC and Boston this place is wicked cheap and the service was above average. My coals were always hot, the waitress/waiters always checked in, and they also have bubbles which they offer at no charge. They have a large selection of flavors and options. I've tried a handful and thought they were all very nice quality. It can get crowded on weekends but I've always been able to get a table. What is everyone whining about? I feel lucky to have this place in my neighborhood!!! read more

A little pricey as I had to pay to park across the street in the lot since the street was full but other than that, it was good. I was a little hesitant on ordering the shwarma but I was not disappointed, it was delicious. The hookah was great, very flavorful and our waitress was very nice. read more

Petra Lounge - Hookah Bars Near Me - Springfield, Massachusetts

[ PROS ] - Waitress was nice and took the time to actually talk. - Music was pretty chill. - TVs were hooked up everywhere. - Wait for seating was quick. [ CONS ] - I didn't expect a $5 charge up front per person - which threw me off. - Sitting was HORRIBLE and AWKWARD. My friend and I were seated basically at the entry way and then these customers were joined with us - I wasn't too please about that. - Prices could had been better. - The atmosphere felt a bit odd. ------------------------------------------------------------------------------------------------- Chances of going back: 10% Recommendation: 10% read more

Avoid at all costs! First of all- as theres an ad for their Group On certificates here - I would like to warn you not to buy it- as this business will find any reason not to honor it. The Group On terms are quite clear but they from the start refused to accept it. Its sad that Western Massachusetts doesn't have a decent hookah place but you are much better off making a hookah at home than going here. Go online and watch an instructional video if you don't know how. I have been to many hookah places all over the US and in the Middle East and I have never been treated in a ruder manner than at this place. You go to places like this to relax and have a good time- not to be treated badly. The hookah was terrible and the prices were inflated. Charging more for mixed flavors is a joke and they charge almost double to do so! Its like a burger place charging you for ketchup! That said, charge what you want- but at least make it good! I don't know if they do not know how to make a hookah or if they just do not care to try to do so-- either way I hated what I got. The wait staff was decent but clearly didn't know about hookahs much. Our waitress was really pushy about adding fruit to our hookah- as I've had probably a thousand hookahs in my life- I know that fruit is a novelty and doesn't add much to the flavor. I insisted that I didn't want it and it almost turned into an argument. I had to say "I don't care- charge me for the fruit - but I do not want it!" Ridiculous! Also, I totally do not know how they are legally open. The state of Massachusetts allows for smoking establishments ONLY if they are retail businesses and do not serve food or drinks. This place clearly violates this. (The law is available to read online if you want to search for it.) They do not list their food on their website- so maybe they are just being covert about it. Either way, they are lying to someone. To be clear- I love hookah places and I am all for businesses coming to Springfield-- but this place is terrible. I made the mistake of giving them my business but I hope others learn from my mistake. read more

The hookahs here are of superb quality. Get the pineapple head. Everything from the menu I have tried so far has been excellent. The staff here is exceptionally friendly and I have never had a poor experience here. The price of the food and the hookahs is very reasonable. This location may get packed on Friday and Saturday nights, but I have never experienced being wait listed like other hookah bars in the same area will do. If you enjoy hookah and middle-eastern food, this place is a must try! read more

Petra Lounge - Hookah Bars Near Me - Springfield, Massachusetts

Food was great service was great atmosphere is great. I was read to give a 5 star review until I broke out my Groupon that does not specify any dates on times to be used, and they did NOT accept it. If you are going to have Groupon please know it is not valid for the weekends. I WILL NOT be coming back here on the simple fact I was mislead by the owner of the establishment read more

Literally the worse place ever! Has a cover charge that fluctuates depending on how the owner feels... walked in with a group of ppl, made a reservation were not told at the time of the reservation there was a cover. 1. No DJ 2. Half the stuff on their menu was not available 3. The owner was ridiculously rude Definitely don't go here read more

If I could review less than one I would... We drove here from CT because the reviews were decent and we read the hookah was good so why not right? Well let me tell you why not. We sat down and waited 5 mins for the menu got the menu and than waited for about 10 mins for the one person working to take our order. The food wasn't that good. It was all frozen, pre cooked food. The french fries were ok but that is it. We got no napkins, utensils, or asked what we wanted to drink. I had to ask for all of that. So we ate and stack the plates to show we are done NO ONE pays attention to us. We sat for 25 mins without anyone paying attention to us. We were the only people in the restaurant. Then these people came in and we were officially forgotten. We could have walked out without paying for the bill that is how invisible we were. We wanted to get hookah and everything and after that 25 min + wait we decided to get the bill and leave. We get the bill there is a fucking 20% service charge. FOR WHAT? We didn't get any service what so ever. I was disgusted by the service and completely annoyed with how the owners handled business if that is what you would call this. This is the first and last time I will ever waste my time and money at this location. read more

Last time I went at night, it was a club, and our party was getting charged $5/head. We went last month right when they opened at 4pm, it was a nice chill environment and he food and pipes were out of this world. Definitely worth another shot. read more

Not good. Sad because atmosphere is nice, waitress not so much.. Asked multiple times for the coal guy to change coals, didn't then asked the waitress still didn't. Disappointed. She pretty much told us to pay more or leave and we tipped very well before hand. Never will go back nor recommend.. read more

It was cool. Walk in the door my man swoodled us $5 each, cool I respect the hustle. Hookah was tasty, but my mans was on the 808s the whole time killed the vibe. Was cool, would come back. read more

Worst service ever! $10 cover charge. They don't accept any Groupons on the weekends, although that's not listed in the Groupon ad. Their Yelp page states they offer 10% off for checking into the location and when I went to redeem the offer they don't accept that either apparently. They also include a 15% service charge, yet you have to flag the staff down to change the coal. Everything I tried to order off the menu wasn't available. Take the drive to CT and save your money! Consumer beware! Bad way to end a Friday night. Very disappointed. read more

I liked the atmosphere of the place. It's in a bad location. Waited over an hour for a booth. The waitress saw us about probably three times that night. The bill was outrageous. Funny thing is the waitress lied to me about pricing an when I went to pay I made sure the manager knew I was not happy. He took off the gratuity from my bill and the fees the waitress lied about. After that I'm going to another hookah lounge. Never again at Petra read more

First of all very bad service no one wants to attend u. We had waited and food was not I expected. And when we want a bill no one showed up for 20 mins the girl was attending us she was busy talking with other people and she had our bill in her hands for 20 mins. Will never go back there. read more

Went back because I was craving a chicken shawarma and instantly regretted it. Arrived to find out my order was done wrong (which was fine, whatever mistakes happen) but then had to wait an additional 30 minutes for one wrap. The wrap had literally 4 pieces of tiny chicken, no sauce, hardly any veggies and was TINY. Never going back to this place. read more

Ordered the MEDITERRANEAN TOUR appetizer for $14 (hummus, babaghanoush, stuffed grape leaves, Arabic salad, muhammarah). Generously sized portions & best hummus & babaghanoush I've ever had! I ordered thru the Delivery Express app & was delivered fresh in a timely manner. read more

This place is pretty cool. The food is great and the portions are large! The hookah is fantastic and they have a ton of flavors. The atmosphere is pretty chill sometimes. The only thing I didn't like was where they seated me. It was right by the entrance and it was freezing outside. Also they don't serve alcohol, I was pretty bummed about that. All in all this place is not bad. read more

Been here a few times. Service is always prompt and informative. Coals are always hot and hookah flavors are numerous. Always great music, played at a good volume. 18+ and no alcohol served. Great for a pre-night out. read more

Nice lowkey place to go after hours and relax and enjoy apps and drinks. Very secure as there is multiple security and they're 21+ policy is strict! read more

This was by far the worst experience of my life, the food was old and had no taste. i had to specifically call the waiter to place my order, the bathroom was in pieces; their was a hole in the wall and was covered with some type of decoration. not to mention, they had no plastic utensils or straws...i do not recommend at all. sorry...not sorry. read more

Glad I found this place , planning to come back again. Friendly staff and helpful but somewhat pushy to get the more expensive hookahs but it didn't bother me that much. Enjoyed the flavors and the mood of the place. I went in there thinking it would be busy since i went on a Saturday night but it wasn't , never got crowded which was nice for me and my friends first time in a hookah lounge. Totally worth the money. read more

I was a little unsure about this place because of the location being on Worthington Street but I must say this hookah place is awesome. Both times I've gone it has been slow, I seem to hit it in the wrong nights but it hasn't seemed to made a difference to me. I've frequented quite a few hookah bars and this one has to be the best. The music is always great and however they do the coals/tobacco I'm not sure but it always ends up being the best flavors I've ever had - and they last. It is a bit pricey for Springfield but I think it has to be because it is Springfield. The customer service is awesome, they're very attentive and on top of everything. Definitely an awesome spot. read more

This was my first time in a Hookah bar so I didn't know what to expect... however... I'll never go there again and will tell everyone about my experience. (I will try a much better Hookah bar at some point though) My first clue should have been when the sign said 18+ at the door. I'm 33 and was the oldest one in there! The group using the owners reserved section in the front were clearly over intoxicated and one young girl passed out creating quite a scene leaving blood on the floor (which the just covered with paper towel) They added a tip to my party of 4 which I found very odd. Too bad for them since I'm a fabulous tipper! The hookah itself... well I have nothing to compare it to. But I wasn't impressed. I really thought I would get something out of it but nope.... absolutely nothing! It actually killed the buzz I had from wine at dinner. This place needs to be shut down. Worthington Street used to be a much better place to go! read more