Great store! The Staff is super friendly and helpful! "Tyler Miller" answered all my questions and went beyond with extra tips about my purchase of fish and plants. When it comes to fish they have everything you can think of ... I will recommend this store to my family and friends for sure, I checked the rating before going in there and because of them I almost didn't but I'm very happy I did. by the way I just read a bunch of the negative reviews and they are just Bullshit! I am very happy with my purchase and I'll be back for sure!! read more

I visited Petland in Bolingbrook because I was looking to get a hamster. Unfortunately, the conditions in the small animal area were concerning. Hamsters, rabbits, ferrets, birds, and guinea pigs were kept in open cages, and employees were encouraging customers to remove the animals' igloo-style hiding places so they could grab them. Many of the animals looked very scared and stressed. Another concern was that the hamsters did not appear to have water available at the time I was there. Small animals need constant access to water, so this was alarming to see. I did end up purchasing a hamster because I had come in specifically looking for one, but I almost decided against it due to the conditions. The container they placed the hamster in was extremely small and made of very thin cardboard. Within minutes she had already chewed holes through both sides of the box. Thankfully I had a shoebox in my car and was able to move her into something more secure for the drive home. To be honest, experiences like this made other pet stores such as PetSmart look much better by comparison. In my experience, they typically provide sturdier transport boxes and appear to maintain better basic care standards for their animals. I hope the store takes a closer look at how these animals are housed and handled. Small animals are often overlooked, but they still deserve proper care, constant access to water, and environments that reduce stress. read more

Since the local law changed that IL businesses can't sell dogs (2022 I believe), this placed has taken a toll. The place really keeps limited stock and is geared towards more aquatic pets, birds or bunnies. If you're looking for the basics then you're good but if you're looking to browse at all, then you probably have a better chance hitting a bigger chain in general. read more

I bought countless hampers last week Saturday. When i arrived home today I devastatingly found one of them dead. Cold and stiff. These hampsters only been in their environment for only a week. The others are in poor condition and seem sick. Please do not buy hampsters from here. They are not professional and your heart would just be broken and so as ur money. read more

It's a cliche but I would give zero stars if possible. We acquired a dog from pet land that ended up having kennel cough and giardia. Our first vet visit was supposed to be covered but they aren't. Our first vet visit was with a vet who told us they haven't worked with petland in months. Then when we submitted the claim the "insurance" company said nothing was covered and never got back to me. It's been a month. I called the store and spoke to Samantha who said "what do you want me to do" in response to us telling her our dog was sick. Then we called back and spoke to Tony who said he'd help with pushing the claim through and yet, here we are. No claim coverage. A sick dog and a huge hole burnt in my pocket. read more

Payed $80 for 5 Less than 2 weeks in the tank I find ANCHOR WORMS They came home to an aquarium that was set up for about 2 weeks before them with brand New everything, we were prepped for to take care of whatever fish we ended up getting Less than 2 weeks later we find anchor worms coming out of 2 of our fish. One didn't make it. Hoping the rest are ok. I talk to someone else that also bought fish from here and said the same thing happened to hers read more

Petland Bolingbrook - Fish with anchor worm - Pet Stores Near Me - Bolingbrook, Illinois

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Issa has great customer service. She made our experience great. Clean environment. We enjoy coming-the rat family

My ex and I got a puppy from here. Everything seemed legit. It was sort of like buying a car-- lots of paper work and y'all of extended warranties! Lol I felt we paid a lot for our puppy but we could not find a puppy to adopt to bring home to our senior dog. Our puppy came with a lot of food and some odds and ends they insisted we needed like a water bottle for his crate. We took the pup to his first check up and he had kennel cough and giardia. You can imagine how worried we were with this little guy sick and hoping our senior didn't get it. I know that it's not uncommon but still. It's not something you want to have to worry about. I messaged the store to let them know about the puppy's illnesses but they never responded. I gave two stars because the workers were very helpful and patient. read more

Don't support puppy mills, the dogs are not kept comfortably. Imagine being kept in a a small cage in your own excrement with awfully painful metal grate floors. I was so disgusted and disheartened left almost in tears. Don't even get me started on the small animals being manhandled by the customers. Or all the fish with fin rot. House of horrors. Animal abuse everywhere read more

I decided to stop here after initially going to IKEA due to the fact I have always loved animals. The staff was very friendly and informative. It was also a great experience because you can pick up the birds and pet the other animals. Though there is room for improvement there animal care is also a lot better then other pet stores I have been too. read more

We bought a dog from here back in 2012 and she had severe hip dysplasia and pneumonia within a week of bringing her home. She went through countless surgeries for her hip that petland wouldn't even cover the cost for. Don't even get me started on how they treat small animals....Syrian hamsters in a cage at 7 months of age?!!! They are solitary animals and fight with each other. No wheel to run either. It breaks my heart. Kids just come up and squeeze the poor babies and throw them back down. It's abusive. read more

The people there have always been lovely to me and help me find what I need, going above and beyond to find equivalents or even suggest research and other specialized sellers for more specific needs. The animals always seem happy and well cared for and today an employee got me set up with a saltwater dish that my pets absolutely love and have been soaking in. The employees are friendly and incredibly helpful. read more

Puppy mill dogs!!!!! Warning puppy mill dogs!!! Bought a German Shepherd who now has a genetic spine problem that is 100% going to leave him paralyzed. It's super easy to avoid by testing your dogs you breed. If both dogs are genetic carriers you don't breed them. Easy cheap test only puppy mills would do something so irresponsible. Bought one shepherd from happiness is pets and he also had a genetic defect died at five and my current shepherd will be lucky to make it to seven. Buy from breeders only and do your research. read more

ABSOLUTELY HORRID!!!!!! I wish I could give negative stars. The animals are kept in disgusting conditions. Most of them look malnourished. I once saw a decomposing mouse in the mouse tank. I live near the Bolingbrook area and I happily travel to better pet stores. ALSO THEY'RE OVERPRICED! $16 OXBOW TREATS CAN BE FOUND FOR $9 AT PETSMART DO NOT SUPPORT THIS BUSINESS! Although it is probabaly common knowledge now, Petland buys from puppy mills. Do the research when buying a puppy! Don't just take someone's word for where they come from because guess what? They lie. read more

Most reptile care is atrocious- many are cohabbed and have wrong set ups. I found a baby blue tongue skink that was on its last leg. In about a 5 gal tank, looked dehydrated, no humidity, skinny, tons of stuck shed. I asked about him and they said he was bullied by a previous tank mate and was still recovering. Employee said he was totally fine and healthy because he was still active and eating. I questioned why they would be selling a sick animal in the first place As he couldn't even open his eyes fully. I went back a couple days later to see if they would surrender him to me but they had pulled him to be "treated for mites, because they OBVIOUSLY wouldnt sell a sick animal." Support real reptile breeders, do not buy animals from chain pet stores. read more

Great place to visit with the kids. Went for some dog food/treats and the kids (4 & 8) were entertained for almost an hour looking at all the fish and animals. The staff is very friendly. read more

I don't really know how to start this, but my experience today has led me to never spend another dime at petland. I've been fish keeping since I was 10 with my dad who took me to the Petland in Schaumburg, so my memories of the place are full of little kid wonder and excitement. However, while I was shopping today (at the Petland in Bolingbrook) I experienced the most rude, condescending, and unprofessional customer service I've ever experienced anywhere. I was in last weekend and got some floaters (that are doing great), so I wanted to get more of them, and either two powder blue dwarf gouramis (a male and female), or 3 male powder blue dwarf gouramis (PBDG). I have been planning, building, and stocking my tank since the beginning of October, so I know what I'm looking for. When I check out the fish, I see there is a singular PBDG in one tank, a regular female Dwarf Gourami in a tank below, a male DG in the tank next to her, and further along the wall is a tank full of more PBDG. Having looked at the fish and trying to figure out the gender of the PBDG, I go to the fish desk, and ask the female employee if someone can help me get some fish. The male employee who was helping me asked what I was looking for, so I said was looking for some PBDG, and then we got to the tank with the singular PBDG so I asked him if that was a male and the other tank was females. He told me he couldn't sex them but that he would go ask. When he comes back, he brings who I presume to be his manager with, who proceeds to tell me that the DG are in the two tanks below (the ones labeled male/female). I said, I was wondering about the PBDG to which this manager responds, "they're the same fish. Just like how we're all humans, it's just differences in colors." Never once did I ask whether they are the same fish. And the condescension in his tone as if I didn't know that Dwarf Gouramis are the same fish was insulting. I've done my research. I was ready, willing, and excited to spend upwards of $60 for 3 fish if needed, but instead of being told both tanks were males and separated for other reasons right off the bat, I was told they are the same fish. I left after that, buying one last bag of floaters (which were half dead, of course - and not just brown, brown and mushy). On top of this, they still don't know how to properly take care of axolotls who need to be kept at cooler temperatures, and on substrate they can't ingest. They keep their axolotls in with warm watered plants, and gravel they can easily ingest and die from. They also have clearly been cannibalizing each other which is not normal for healthy axolotls and is in fact a sign of stress. I recognize that losing my business doesn't matter to Petland, but if you want to know whether I'd suggest going, it's a resounding no. Find a local fish store who might be able to work with you better, and where your money will be actually valued. read more

I purchased a cockatiel 3/18/2022 at petland bolingbrook. Very excited as it was a gift for my fiance. 2 days later the bird starts showing symptoms or illness. I call petland explaining the bird is couging an weezing. Kevin, tells me to "take to the vet. To get a check up." I take the cockatiel to the vet. As the birds at the vet the bill right off the bat is $500.00 do the the vet saying cockatiel needs oxygen an has respitory signs aswell as green uruates. I call PETLAND store back an talk to kevin. Tells me to proceed. Will be reimbursed after going through the pet solutions claim process. So i proceed with the process for the cockatiel. The following day, the vets gave him more meds. After picking him up had to do a 7 day medicine treatment with 5-7 liquids. The total OUT OF POCKET BILL is now $1628.42. I call the claims department going through all the steps. I talked to a handful of people in the department about the bill ( Jerome, Jasmine, Marissa, Vanessa, Destiny (ALL CLAIMS DEPT. EMPLOYEES)) explaining how I have only owned the bird for 2 days an had to pay that amount. Talking to so many people i got offers of reimbursement for the bird, material. Then bird, material, half of vet bill. They even offered me to exhchange birds after the fact I just got done taking the bird to the vet an recieving medicine for it. Which did pass away on the 6th day of owning. Due to health issues were so horrific. After going back an forth i even asked them "Ill take the full reimbursement in STORE CREDIT". Just to speed up the process because I shop there all the time. I requested to talk to an even higher up person. Which I did get in contact with. Her name is Kelly, After going back an forth an the aggravation of a month kelly tells me the final offer is "ONLY FOR THE BIRD". I was in shock. As though i am being punished for wanting to recieve my refund due to so many of the employees directing me to go through the process of the claims by taking the bird to the vet, an telling me ill recieve full refund. Aswell as they "Understand, an are unsure why I am not getting a full refund." I even went back to the store to talk to an employee who is very smart in the fields of birds. Told my fiance an I that the batch they bought off someone was a bad batch. Yet the store still sold the Cockatiels. Majority of them died. I am being treated very unfairly an am very dissapointed in how the claims process works for small animal claims. Being told to do one thing an will recieve reimbursement. To only recieving reimbursement for the bird. How unfair an scam this is for people who are helping the company thrive by always shopping at the store. Ive purchased 2 dogs from there an spent a total of $7,400 total on dogs. Not even including my reptile an fish equipment an animals there. Very poor rating for being mislead on getting taking care of after the store sold a sick bird to my family. An robbing us of $1,628.42. read more

Went in this week 19th to purchase a bunch of fish for one of my tanks. I've been buying tanks, plants, rocks, food, everything from this location throughout this year. Couple thousand bucks or so spent there this year.... Call them on the 20th, about 18 hours later from purchase, and let the manager know all 8 tetras are riddled with ick. They say just bring them in we will refund you for them.... How am I supposed to get 6-8 tetras out of a fully planted tank? Impossible... I have dozens of fancy Shrimp and 30-40 nerite snails in it, can't treat it for ick. They confirmed they got the tetras in hours before I bought them and they didn't check them. They went through three employees hands before leaving with me in my car. 0 quality control. They have no period of incubation but for the first time after dozens of times buying fish there, manager said before you put any fish from us in your tank, you need to incubate.... They said we tell that to people every time people buy fish from us. Wrong never heard that until now. Manager was a jerk on purpose. Said it wasn't worth his time or anyone's to deal with this. I asked for them to send a professional to retrieve them from our tank and replant our 500-750 dollars in plants, so that we didn't have to treat our tank for ick and kill hundreds of dollars in snails and shrimp. He said not worth our time. I asked to speak to next manager up and they ping ponged us back and forth trying to get to this guy Dave who supposedly oversees both locations. Wouldn't take our call and eventually was able to find out this place uses a third party to deal with issues like this. We now have a claim open with this pet company which seems like it will go no where. This is doing to cause major loss, hundreds of dollars and the loss of living creatures, they don't care. Refused to send someone to retrieve them said it wasn't worth the time. Place totally chases the buck and has zero quality control and doesn't care about living creatures, well some of the people don't apparently. Made no recommendations how to help other than bring them in. Really bad situation, avoidable. Refuse to help right a wrong. They are currently treating their massive neo tetra tank October 21 2023, go look and see for yourself. This place is so big it doesn't care or have time to help save the lives of the things they sell. Again go check out for yourselves, ask about the whole tetra tank with ick and the shipment they literally got and threw in the tank and an hour later left with me no checking if any were sick and literally didn't check when bagged and given to me either. NO QUALITY CONTROL OR CARE AND NO HELP EVEN THOUGH THEY AGREED THEY MESSED UP. read more

Terrible customer service. Employees were very rude. Place is dirty. Highly recommend elsewhere.

Biggest puppy mill. I was there today, i was checking the sleeping golden doodles in their cage & they seemed unhealthy. I asked if I could play with one of them & sure enough, the puppy was too skinny you can actually feel their bones. I felt so bad for the puppy & wanted to buy it to take it out of its situation but I stopped & thought, buying it would be supporting their puppy mill. I asked 2 of the staff members why the puppy was too skinny & they couldn't really give me answers. Without its fur, the puppy is probably just skin & bones. Why people support this kind of place where animals are being abused is beyond me. read more

DO NOT!!!! I RE-RE-REEEEEEEEEEEE-REPEATTTTTT! Do NOT BUY A DOG from this place! About a month ago, I got my puppy off Craigslist and my family came to visit and see him. My aunt asked me to take her to a puppy store to get one because she wanted a puppy so I took her here. We found her the CUTEST dog and they GUARANTEE you the dogs are up to date on shots AND have recent visits with the vet. We came home with the dog about 10-11pm. We were the only two customers there in the store after hours because it was that busy, (which is completely fine), but with that being said right after we left we went straight home that same night her puppy played with mine so we could get him a little more comfortable around the house........a day later she takes him to the vet and finds out he has Kennel Cough. The vet even told her he had to haven gotten it from that place because it was pretty bad. Three days later my dog gets horribly sick. I rushed him to an emergency vet and yes, he HAS KENNEL COUGH. It has now been over a week and NOTHING has gotten better. I'm fully aware kennel cough is a small cold BUT it can DEFINITELY turn into pneumonia. My issue is when I called them to talk to them about it the guy CONTINUED to cut me off from me explaining what is going on. He told me since I didn't buy my dog from here, in his words "THAT'S YOUR PROBLEM"......THEN HAD THE NERVE TO BASICALLY SAY HE COULDVE GOTTEN IT FROM SOMEWHERE ELSE.......boy HOWWWWW!? The only dog in my family is mineeeee! And just by me leaving a review (my first and only review on a company I have EVER written in my life) you would know I take AMAZING care of my dogs. I treat them like my babies. No way in hell you're going to blame me for a company that ISNT EVEN YOURS! That's unacceptable! They charge THOUSANDS FOR THESE DOGS and are PERFECTLY OKAY with knowing they have sicknesses and deceases. HORRIBLE BUSINESS!!!!! read more

Full disclosure, my husband once worked for the Aquarium side of this shop, and while he worked there, I found this pet store to be pretty decent. But that was years ago. Fast forward to last night. I've been looking everywhere for a single, female rat. None of the shelters I contacted got back to me, and no luck with the breeders I know of, so I found myself in love with another pet store's very last female while I was there to buy general supplies. Here's the thing, though - rats are social and you really shouldn't have a single one by itself. So last night I was on a mission to locate another female, so that I could "rescue" the lonely rat and have the pair of females that I wanted. My husband said I should try the Petland. I was in that area, and he remembered the store as having a good variety of healthy rats. I headed over to check out what they had. My first complaint: all the "pet counselors" were "busy." To make a long story short, I had to basically beg for someone to give me the time of day. They weren't very busy, but the employees ignored me. Pushing mill puppies is a better commission. Anyway, I finally get some help and then the decision to buy is made for me. I absolutely will not buy a rat from them. I suspect they have them as feeders, not as pets - and if that's the case, they should have said as such instead of wasting my time. How else can you explain the fact that they put sexually mature male and female rats in the same enclosure? Do they WANT to sell pregnant mothers? Further, their associate couldn't even tell which were male and which were female. Seriously? It's pretty clear in rats... To add injury to insult, the associate was lifting and dragging the rats around by their tails. THEIR TAILS. This is animal cruelty, plain and simple. I am never shopping at a Petland, ever again. They need to train their associates on proper care and handling, and they need to store genders separately. They need to disclose if a rodent is a feeder or a pet, and not sell them as the other for convenience's sake. They need to pay attention to all of their customers and not just the ones dropping $1000+ on a puppy mill dog. All creatures, great and small, deserve respect that this place clearly can't offer. I am absolutely disgusted. read more

First-to all of the people who bought a puppy and are complaining abiut price and puppy mills-you knew that when you bought the dog so quitcherbitchin. Now, I go there for all of my aquarium supplies and livestock. The employees are pretty knowledgeable and answer all questions. Yes they cost more than amazon, but that's because they have overhead. I also like taking the kids there. They Like the small animals and the fish. read more

Bought a Daniff puppy with parvo, November 2017. After 2-3 days the dog was sent to the vet, where she stayed for about a week. We thought we brought our precious puppy home for good- only to send her back within a few days. Something else was wrong and we had to put the poor baby down bc the quality of life was something we needed to honor at this point. That is a lot of heartbreak, suffering and money after 10 days. STAY AWAY. The staff here was beyond indifferent throughout this nightmare. I'd like to add that my dog was accompanied by another puppy in the cage. Our 3 little girls, ranging from 3-8 are heartbroken. We also had a family member and their small dog over visiting, hours before we took our puppy to the vet. read more

Petland Bolingbrook - The day she came home from the vet - Pet Stores Near Me - Bolingbrook, Illinois

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This store is an amazing place to not only work but to also come hangout and buy things for your furry friends. Everyone is friendly and honest. read more

This was so sad. There are so many staff walking around but they're uninterested in the children running around and abusing small animals like hamsters and ferrets. I asked a staff member to say something to an unattended child who was playing rough with the dwarf hamsters and she said it wasn't her problem. What better can you expect from a store that gives away free animals as promotions? If you have any respect for animal life whatsoever, go elsewhere. Even places like Petco and PetSmart treat animals much better. read more

Its a fish emporium! I love this place for the tropical fish! They have an AWESOME selection of fish both fresh and salt water. They also have a large variety of plantings. The fish are healthy and the displays are out of this world! During my last visit, Joe, was extremely helpful and patient beyond compare. As a matter of fact, every time I go, the assistance is awesome. Aside from fish, they also have ponds/accessories, dogs/cats (not sure where they are from), ferrets, birds, hermit crabs, and mother other things to add to ones family. One drawback for customer, NOT the owner, is that this place is VERY busy each time I go, so find an associate while you are browsing! read more

The fish section is really exceptional. The plant selection for freshwater planted tanks is above and beyond my expectations for a chain store. I just moved to Chicago from Memphis and this store is my current favorite for quality plants. HC is sold here, along with flag fish (hair algae eaters), baby tears, and shrimp. The fish section employees are all very knowledgable. The bad reviews for this store are more geared towards the dog section, which I won't make any comment about. Don't judge the fish section based on the overall store's rating. read more

Petland Bolingbrook - Pet Stores Near Me - Bolingbrook, Illinois

I bought an adorable little Cockapoo puppy. Took her to the vet for her "new puppy" checkup and found out she has both an upper respiratory and GI infection as well as worms. They claim to take extra pains to ensure the puppies are healthy, don't believe their line. How can the sell such a sick little puppy, same on them! read more

Very dusty inside really need a good cleaning, and someone should pay more attention to their birds and little critters because some of the people are just Idiots handling them , I wouldn't want to buy one with they some of them handle them soo rough read more

Petland Bolingbrook - Pet Stores Near Me - Bolingbrook, Illinois

Sure, I was pissed when my husband ran out and bought another puppy! What were his words, we are not replacing Spike, we will get through this and then gradually only have one dog, if any?? Well much to my surprise he came home (totally to my surprise!) with a Pembrook Welsh Corgi who is the sweetest little girl- yes finally a female to add to my household! I've never had a girl!! She is a sweetie pie! I'm glad he did this now, haven't thought much about losing my Spike, which is why he did this himself! Everything seems good so far, more to follow when her Vet check comes out clear! read more

It's a pet store that obviously sells puppies from puppy mills and doesn't take the BEST care of their animals. However, most pet stores are like this. If you don't support puppy mills then just don't buy a 3,000 dollar dog from here. Other then that it's still a really fun place to go to and play with the animals for free. read more

Love this pet store! Everything is so organized , the employee who helped us was so sweet his name was Kylean I believe , let us know about finance and the breeds of dog and bunny we looked at , the cashier in front was cool also I ended up buying doggie ice cream read more

Petland Bolingbrook/Pet solutions/Pawsitive Solutions is a misleading. When I purchased puppy I was told to go to contracted vet which I did. Your vet said the store should have never sold the puppy. I have 4 other pets in my household and the puppy had parasites, pink eye & multiple abscesses on her back. Your vet would not cover treatment for my other pets that were infected, even though your vet said you would cover my vet bill to get them treated. Petland Bolingbrook/Pet Solutions/Pawsitive Solutions is a joke and very misleading. You do not follow through with what your contracted vet states!! I'm still treating the puppy for eye problems that were present on day one when we brought her home. read more

I got my sweet girl from here she's a standard poodle everything from start to finish was great the only thing I'm not a fan of is the warranties and the vets they work with. The vet I tried to take her to wanted way too much for vaccines that she did no receive from the store so I will be taking her elsewhere. Other than that I'm so happy with the new addition to my family! She is the sweetest little baby I ever met! Best decision I made and she is so happy to finally have her forever home! read more

Petland Bolingbrook - Pet Stores Near Me - Bolingbrook, Illinois

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Caleb is AWESOME for any fish tank needs. He has helped us so much with our first tank and his suggestions have helped save our fish on numerous occasions :) we're so grateful to have his help and look forward to talking with him every time we visit the store for any fish needs. He's also great at conversation and super friendly. He's probably the most helpful store representative I've ever experienced even outside of Petland, you can tell he's passionate about tanks and enjoys his job assisting :) read more

Wow what an amazing swing back-and-forth of a bad experience to good experience to I hated experience. I recently attended the Aquashella show in Niles. Which was awesome by the way. One of the vendors that was there was Aquarium Adventure. I stopped and spoke with them and told them how much I liked their store at Golf and Roselle. They then suggested I check out their Bolingbrook store. That's where my story begins. We were in the Bolingbrook area and decided to check out the store. We walked in the store that seemed clean it had an open style floor plan. I went into the aquarium livestock section and was very disappointed. The displays were dirty, dark and there were many skinny and unhealthy looking fish in the tanks. I was there with my wife and daughter and they were visiting with the small animals on the other side of the store like ferrets, hamsters, guinea pigs etc. I didn't find anything even considering buying and on our way out of the store my daughter asked if she could play with the puppy. I happily granted her request because we already have two dogs and there was no chance we were going home with a dog. We ended up visiting with three dogs and to my surprise I absolutely fell in love with this amazingly cute Yorky. The staff that helped us with the dogs are fantastic very supportive and not pushy for the sale at all. Sow my wife and I went back-and-forth deciding whether we should buy this dog or not. Which was very very expensive. We had almost driven away from the store and decided to go back in one last time. We spoke with our sales person and asked to figure out a way to lower the price of the dog. She brought it to her manager who came to talk with us. They did lower the price of the dog and I also asked for an extra bag of food and a dog carrier/bag. He seemed reluctant but I was given the impression that we had come to an agreement and that I would get my requests. So I didn't know because I've never purchased a dog. I've always rescued them but buying a dog it's a lot like buying a car. There are agreements to sign paperwork to fill out and then of course you have to pay. So as we prepare to pay they ring up the pet carrier bag and I informed them that the manager had approved to include the bag. Doing their job they went to approve it with the manager who went on break so via text message and then later a phone call he said no and told us he would give us 20% off the bag he had previously agreed to give to us. This really frustrated me and took me from a very happy place to being very frustrated and even angry. So overall the experience was a negative one. The fish section of the store was neglected the young sales staff was very enjoyable and courteous. The puppy area was clean and well-maintained and then over a $48 bag the manager had me leave angered and frustrated. I will not go back to that store. Not only is it close to an hour away from my home but if you can't count on the manager to be straight with you I certainly won't count on the rest of the staff. read more

This visit would have been a 5/5. BUT there was this one employee by the puppies, she had brown hair and bangs and she was so rude. I don't understand how you can work with puppies all day and yet be so rude and miserable. She looked like she hated her job and her life. I will be returning when she's not there. She ruined a perfectly good experience of playing with puppies. I was so happy but her attitude killed my perfectly good mood. Please do something about this employee. read more

As being an animal lover, it pains me to go into this store and look at these animals. The pet care there obviously needs a little work. Why are Syrian Hamsters Running on dwarf hamster wheels? I felt bad for the little guy trying to run on a wheel thats really not ment for him. That could definitely cause problems in the future as a small animal running on a very small wheel can cause back problems for them. So far as customer service goes... eh, I feel like the employees spend more time chatting away at the desk than anything. But they are nice i guess, everytime I want to ask a question its like im approaching a high school teenager group of people you dont even know the way they are always huddled up chatting. The dogs look very sick and unhappy, and I def would not want to buy a dog from here. read more