Asked my girlfriend to get a 50 watt red light and crickets for my leopard gecko. She's not…read morefamiliar with these things so she asked the lady at the store for help. First she tells her they don't have red 50 watt lights which the 75 would have been fine but my girlfriend said it was 35$ so she clearly was trying to get her to buy an overpriced bulb for more money. Than for the crickets they don't offer free calcium like most pet stores and convinced her to buy calcium again another way to try and take advantage of her lack of knowledge.

This location is our 1st choice for bird seed for our parrotlet. The coupons we get in the mail are…read morethe best why I gave an extra star!

Great grooming services! My 5 month old mini Goldendoodle got her first grooming here. When I…read morecalled, the assistant manager picked up the phone, and was the sweetest person ever! She was so kind, and was able to make an appointment for the following week. When I got there, my dog was greeted and welcomed by all of the staff members. She felt like a celebrity! The groomer then came out to introduce herself to my dog and I. She noticed that my poor dog had a matted coat in some areas. The groomer told me that she had to be cut pretty short, and I was very upset. However, both the groomer and assistant manager reassured me that it was the best option for my dog. I showed them some photos of dogs that had haircuts that I liked, and they said they would try their best to match it. I left my dog a little hesitant, but I was so nice to know that they had my dog's best interest in mind! My dog was ready to be picked up within a very reasonable time, and she looked AMAZING! 1000x cuter than I ever imagined. I was so impressed! She left feeling so much better! Overall, staff is incredibly friendly, they will take great care of your dog, and it's a good price! Highly recommend. We will be customers for life!

Jordan is a great groomer! Gabe, our 7 yr old, cockapoo looked so handsome sporting a youthful…read moresummer cut. The service at Kriser's is great! Appointments are best made over the phone in order to take advantage of any discounts or promotions I have never had any issues with their list of service options I selected. We are happy customers!

About a 1-1.5: Two Bostons is a pet shop located in DT Naperville, and they offer a good variety of…read morefood, treats, toys, and accessories. They also had a bakery case of various treats that you can purchase for your furry friend. Unfortunately, there was no greeting or any offer for assistance from the staff; it was just an awkward and an uncomfortable experience. We were in and out within a few minutes, as we decided to keep on moving. +standoff-ish staff +good selection of food & treats

Me and my wife recently stopped by here to see what this place offered. My wife has been here a few…read moretimes but this store is absolutely great! It features a great variety of upscale dog and cat food, toys, a custom name tag machine and many accessories to summarize. There's an upstairs as well with plenty of items as well up there. Staff here is very friendly and a service here was exceptional. Pets here are also welcome since we saw a few inside.

Nothing but the best for our little girlie. We always try to make a stop here when we're in the…read morearea. This area of town is super pet friendly and we love letting her stroll around finding new places and meeting new people. Our most recent visit we met 4 Luna pups of all sizes. Our main reason for visiting was because we wanted to grab a sweet treat for our girl for her birthday. They have pup cakes and cookies, endless toys, treats, food, pig ears, sticks and more. We always find something new to snag each time. The staff is always super friendly, and are great with pups. They also have a pup fountain if your pets get thirty with fresh water coming out just inside the shop.

This place has the healthiest and best treats for your dogs. The staff is also always so friendly,…read morehelpful and very knowledgeable with the food there. I drive all the way from Yorkville to go there. My favorite pet store hands down!

Once again the dog wash station was filthy. This time I went in the afternoon. I had to call over…read morea team member to see how disgusting it was as they were just standing around talking. She even seemed surprised at how gross it was! She said sorry and that they were short handed but no one was working. Just standing around talking. I have complained over and over. The last response said to give them a call. Everytime I have complained they just offer me a free wash.

I have used the self-serve doggy wash at this location several times. The staff is very friendly…read moreand the store is very clean. Great place to bring your pup for a bath or to grab essentials!

Hit or miss. Maybe there's a high turn-over here? As…read morehappened to us before, the groomer who twice did such a good job, everything I asked, had left, so we had someone new. Disappointed in the last grooming.

Very clean and friendly place. My dog was happy when I picked her up after her grooming. Will be…read moreback

Nobody even welcomed us when we went inside . The tanks are all dirty . This Place smells so bad …read more Looks like a underground bunker for a illegal weed farm or something . Would not recommend buying anything from them . They are way over priced anyway .

There's nothing like an "old fashioned" pet store! The personalized attention is beyond belief at…read moreTropi-Quatics Pet Center. My husband and I have 5 aquariums and stopped in to browse (and perhaps get some cherry shrimp) for our newly set up micro-tank. Josh was like a professor as he explained about plants & fish! We walked away with an array of knowledge garnered from Josh and Mike, along with a plant and a few other items. Thanks guys! We LOVE your store!

Visited the not-so-lovely PetSmart location because I was running some errands around Naperville…read moreand Aurora area, so I figured I would make a return, which, per the policy that I see online as well as on the back of the receipt, can be made at any PetSmart location with a receipt, which I had. They could also confirm by looking up via phone number connected to the PetSmart membership. I was told by manager Amy Gunderman that I had to make the return back at the original purchase store....odd. I have returned exchange-purchased items at different locations in the past, as a matter of fact, within the last 2 weeks, so why would no other store not have this issue or problem... oh, got poor customer service. They can't even uphold their own corporate policy. I won't be visiting this Location ever again.

We brought our dog into the Pets Hotel, traveling to St. Louis for the weekend. We needed…read moreaccommodations for her, and we decided this would be reliable. But when we got in the hotel, the staff was very unhelpful and obviously needed training. The lady at the desk wasn't understanding that we had proof of a shot for our dog. They lost our business in that way. Every single time since then this has happened. We drove off with our dog, struggling to find a place for her to stay

Although a cute set up, puppies in playpens is not okay . The prices are a bit steep for a "puppy…read moremill type" pup. These puppies should be in a place where they can move and socialize, learn basic things-it's never to young to start training a pup. Unimpressed.

This place is truly terrible. Puppies crowded in cribs. Crowds of people swarming the cribs…read more Employees just standing around, barking at people not to touch the puppies. These pups are way overpriced and the money clearly isn't being used to give them a more humane environment. No running and playing? Just stuck in baby cribs? I wish I'd never walked in here. It depressed me so much, I had to exit quickly.

My dog had been going there for years without incident. During one visit, another dog bit him and…read morehe was taken to the veterinarian. I was required to pay the veterinary bill after being told the incident was my dog's fault, despite his having no prior history of aggression or issues. Since then, we have moved to PetSuites Naperville, where our experience has been significantly better and we are much happier.

This is the best, most stocked, easy to locate products and learn about their additional services,…read moreone stop shopping experience. If you love your pet and been looking for a wide selection etc etc.. This is a large pet goods shop. Randomly visiting the area and after walking my canine niblings (sister's) at Naper Riverwalk wanted treats and ice cream. They offer singles and packs. Ben & Jerry's or a probiotic mix sorbet. These dogs love both but you should allow the novelty to melt a little before serving.