Best fur baby care takers ever!!! Stephanie and her team take special care while we're gone. Our…read moregirls LOVE them! And we love the pictures and daily stories!

My teacup yorkie was in desperate need of a grooming and PurrFurred 10000% delivered. They are NOT…read morea petsmart type of franchise. This is a locally owned business with 3 locations. They also offer mobile grooming services. I requested pricing and an appointment via their website and Jade assisted with providing the information and scheduling. I was able to get an appointment within less than a week. Pricing is on the higher side compared to other places I've gone to, however, my fur baby was fresh and smelled sooo good once I picked her up. I was expecting this appointment to take about 4-5 hours due to the experience I had at other places. I am very glad this wasn't the case! Within 2 hours my fur baby was ready to come home. I'm very happy with the outcome and am looking forward to many more spa days from here. Tip - if you are a first time costumer make sure to look at their brochure. There is $10 off promo for new customers. This was not vocalized to me so I'm happy that I looked through it and found it myself.

I absolutely love Gail's Groomerie. The staff is always very friendly and most importantly the…read moreGroomer, Lana always does an excellent job at grooming both my pups! There was one occasion when I had waited until the last minute to schedule an appointment only to find out they were booked and, unfortunately, I had no other choice but to take my pups to a different groomer in Naperville and I have to say, I was very disappointed due to the quality of work they did on both my pups. I will never again take them anywhere else! I now make sure to book well in advance to be certain that I get them both in for an appointment. My pups are always very well taken care of and, Lana always does an excellent job of making them look, dog show ready. See for yourselves!

Paid a lot on money only to my dog's back looking like shaved sheep on a farm…read more Doodles get knots that can cause issues, I get that, but that's why I go to a groomer. If I wanted them shaved to nothing I would have cut them myself.

Everything! Marley has a great time there! All the dogs have a good time and no cages.read more

I'm not sure what has changed with this business, but our recent experiences have been…read moredisappointing. We initially believed we had found an ideal groomer because this facility promotes dog interaction, similar to a puppy daycare environment. Socialization was important to us, and during our first two visits everything seemed excellent. We were able to see our dog playing and interacting with other dogs on the live cameras, and he appeared to be having a great time. However, during later visits, we noticed a significant change. Our dog appeared to be kept in a crate from the time he arrived until pickup. We raised this concern with the owner, who assured us this would not happen again. Based on that reassurance, we decided to give the business another opportunity. Unfortunately, during the following visit we experienced the same issue. Our dog was not visible on the cameras and appeared to have been crated again. When we addressed this, we were told it was due to a miscommunication among staff members. We were again reassured that the issue had been resolved and would not occur in the future. Today, after not seeing our dog on the cameras for approximately two and a half hours, my husband called the facility to check on him. The staff member who answered the phone was dismissive and did not allow my husband to fully explain the situation. We referenced our previous conversations with Chris, the owner, who had assured us this would not continue to happen. The staff member responded that Chris was not present and stated that she needed to check in all dogs before allowing ours to be cage-free. At that point, our dog had already been there for two and a half hours, which raised further concerns for us. Due to the circumstances and the manner in which the call was handled, my husband informed them that he would be coming to pick up our dog immediately, as we were not comfortable paying for services where he remained crated the entire time. When my husband arrived, our dog was simply brought out and released to him. There was no explanation, acknowledgment, or apology offered. Based on our experience, I encourage other pet owners to ask questions and ensure they fully understand how their pets will be cared for during their stay.

Ryan did a fantastic job with Bastian's summer cut. The boy is so handsome! I have been reluctant…read moreto cut home because he has such a gorgeous coat but the heat lately has been impacting him! Bastian pranced around the neighborhood last night showing off his groom! Thanks Ryan and The Upscale Tail! See you in a month!

Truly the best! Kendra and Ryan go above and beyond. My doodle looked and smelled great every time…read morehe was there (every 3 weeks). Tons of experience and professionalism. Highly recommend!

First time professional grooming for an 8 year old dog and Jessie did a really amazing job. Oh my…read moregosh - what a difference (!) and we were thrilled with how much better she looked after a cut by Jessie! I have only positive things to say about the experience! Great response time to setting up the appointment, great experience dropping and picking up, and a super job with the cut!

jessie did a great job on my mini schnauzer puppy's first grooming! she was very responsive…read morescheduling the grooming over text and took care to do what my dog felt comfortable with given it was her first time. i am excited to go back to jessie!

Honestly, I know this place sees hundreds of dogs but somehow they always seem so excited to see…read moremine. They are just adorable here. You can tell they truly love dogs & love serving them. It's just the sweetest in the world & they do an EXCELLENT job.

I love them and my sons love them too! I'm happy I can me across them on my journey for finding…read morethem a groomer. Pricing is reasonable and my sons look perfect every time!

My little Bella looked great when I picked her up. They were so attentive to my requests and did a…read moregreat job with her. She smelled great and appeared calm and happy after her grooming. Look forward to using them again - wonderful experience.

Great place! A good groomer Josh left. Does anyone know where he went to? He was so good with my…read moredogs.

Great experience. My dog feels so much better and has RS very clean and professional!! I'll be…read morethere monthly with my pets.

Very poor communication. The grooming services here are excellent. Louis does a wonderful job! It's…read morethe desk staff that are more interested in being "right" than finding a solution. We have 2 very large dogs. They require different grooming options. One takes 1.5 hours and we are charged 162.00, the other took over 3.5 hours and was $162.00, this is not logical. The last time we had one of our dogs there it was for over 3.5 hours, which means the dog sat and waited. On this occasion I needed to be somewhere and asked for solutions, all I received were reasons why the desk person was correct. She had no interest in solving the issue. Needless to say we won't be back. If you have unlimited time they are great but expensive.

We have been with Sam and her team for a a few years now and are so relieved we have a groomer we…read morecan trust. She took care of our senior dog Henry and was very gentle and patient. Highly recommend!

Came in to get my dog's nail trim. Sam was very friendly and accommodating. We didn't have an…read moreappointment but she took care of us immediately. Will definitely come back.

Gigi is wonderful. Only place I'd trust my dogs after my in home groomer retired. They don't use…read morecage dryers which have always made me nervous. My dog actually wags his tail when he arrives which never happens at a groomer where they dread going. Gigi has even pointed out medical issues my vet didn't catch. I was hesitant to give a glowing review because I don't want to lose appointment slots but they deserve it!

I just had a positive first time experience with this pet grooming salon…read more They asked how I wanted my pet groomed and they did a nice job. I had called a couple of times prior to the visit and they returned my phone calls promptly. I recommend this pet grooming salon.