Visited the not-so-lovely PetSmart location because I was running some errands around Naperville and Aurora area, so I figured I would make a return, which, per the policy that I see online as well as on the back of the receipt, can be made at any PetSmart location with a receipt, which I had. They could also confirm by looking up via phone number connected to the PetSmart membership. I was told by manager Amy Gunderman that I had to make the return back at the original purchase store....odd. I have returned exchange-purchased items at different locations in the past, as a matter of fact, within the last 2 weeks, so why would no other store not have this issue or problem... oh, got poor customer service. They can't even uphold their own corporate policy. I won't be visiting this Location ever again. read more

We brought our dog into the Pets Hotel, traveling to St. Louis for the weekend. We needed accommodations for her, and we decided this would be reliable. But when we got in the hotel, the staff was very unhelpful and obviously needed training. The lady at the desk wasn't understanding that we had proof of a shot for our dog. They lost our business in that way. Every single time since then this has happened. We drove off with our dog, struggling to find a place for her to stay read more

I love this location! All the workers are super helpful! My dog goes to day camp here and absolutely has a blast! They're so good to him and all the doggies. They also have parties for their campers, usually every other week read more

Wow! My dog Buddy stayed at this pets hotel last week for the first time. When I picked him up the staff was so gracious and gave Buddy a few parting gifts. Buddy received the cutest pillow and some treats. They also gave us a wonderful thank you card. Way to go above and beyond to make Buddy feel so welcome. By the way, he loves the new pillow! read more

PetSmart - Buddy and his new watermelon pillow - Pet Stores Near Me - Naperville, Illinois

Do not take your pet to this groomer. Very unprofessional and dishonest. My dog came back with a small cut on her and when I spoke to them about it, they took no accountability. read more

Take your dog where they like pets, this is not the place. Corrina and Lauren were difficult to deal with and don't seem to care about you or your dog. Lauren, the manager refused to give me her name and told me to leave. All because I didn't think a fee they made up was legitimate and voiced it to them, where Corrina started yelling at me as she was trimming a dog. Amy a manager outside of grooming calmed me down, but it was too late. Bad place and bad service. read more

I took my Bichon to this groomers for a few years. At first things were good. He had a great cut, was happy. Then everything started going downhill. He started getting very anxious whenever I brought him to the groomers here. He whimper and cry. When I picked him up, he would be shaking, had nicks and cuts on his skin. They traumatized him because he would no longer let us brush his fur! Then they decided to refuse him. He was no longer allowed to be groomed at this Petsmart due to his aggressive behavior! They are the ones who messed him up. We now take him to another groomer and have no issues at all. Avoid this place! read more

I had an appointment to get my dog groomed. I have had gone to PetSmart for a long time. I walked in with my dog a few minutes before the appointment was supposed to start, to be told that the girl I had originally booked with, was not in, and the employee that was going to groom my dog instead had called in sick. My appointment was at 12:30. A person would think they would have called me to reschedule, instead of waiting till I walked in. They just said we would have to reschedule for a different day that no one had time to groom a 24 lb dog. Complete waste of my time. I'll go to a special grooming place from now on. Hopefully, they run a better business read more

I had a very bad experience with the groomer at Pet Smart - it freaked my lil doggie our soooo bad that he is terrified to go anywhere to get his nails clipped after his experience at Pet Smart- it scared him- People who don't like Animals and don't know how to treat animals shouldn't work with them- i was the first customer - getting there right at open - front groomer had an attitude right as I said hello - She proceeded to be short with me impatient with my scared dog- dragging him and picking up his two back legs and pushing him to get him to move forward-causing him to fall on his face she tried it twice by the second time he was getting annoyed and he was scared and he turned around to growl at her she throws up her hands and screams that he bit her and now he's banned from PetSmart it is insane that someone who works with dogs all day long would treat an animal the way she did I called corporate office and I called the manager and that employee still works there so proceed with caution if you love your pet read more

I had an appointment to get my dog groomed. They refused to do him because he had 2 spots where was a little matting. Ok so I'll do it myself. Never will go back. Lazy people. read more

This post is for Jenny. Who was the the first groomer to bathe either of black German Shepherds. Normally give them a bath every other week. So both of their first baths with her was at between 5-6 months. Now my girl Shepherd is sassy and the person at the vet could only trim two toes before Maple gave her a nip and they said they couldn't do it. Jenny NOT ONLY CUT HER NAILS BUT PAINTED THEM TOO! And maple was happy as could be when I picked her up. Mason has been to two groomers(like I said Jenny was the first) mason left VERY HAPPY. The second person who groomed him(not at PetSmart, at a vets office, like traumatized him, he came out upset and mad at me. I will not trust any groomer with my dogs besides Jenny. It is a shame we live in SC, as I would love them to work with her more. Go Jenny! read more

PetSmart - Maple - Pet Stores Near Me - Naperville, Illinois

See all

Went to the pet smart in Naperville today to get another goldfish for our tank. Was told by the store manager we couldn't get one because we have a 10 gallon tank and that's too small. Refused to sell us $0.20 feeder fish whose soul purpise is to be fed to other bigger fish because our tank is too small and it would be unsafe for the fish. Nevermind the fact there were about 50 or more of these fish being kept in a tank smaller than ours. Way to go social justice warrior pet smart employee! Hope you're proud of yourself despite the absolute absurdity of your argument. read more

Lois is absolutely horrible. She's rude right of the start. Her attitude is bad. Very bad customer service. When i asked to speak with manager. I can tell they are friend and it just waste my time. The guy who claim he's a manager show up with a drink in his hand and sucking the drink while speak to me. Very unprofessional. I have to tell my kids to walk away regarding Lois behavior because that's really awful. Used to be at this store all the time with kids. Not anymore. Horrible store. read more

Suzanne was incredible help! Just adopted a new puppy and she got me squared away with everything I needed from healthy food and treats to safe toys, and even the correct collar for my pulling dog. Definitely recommend here and Suzanne specifically if you're looking for dog products! read more

Took photos of the state of the fish tanks, dead fish, bodies decayed because it was just so sad. An empty tank with just the head of a fish. The tanks were gross. I am an avid fish lover and was looking to buy fish for a new tank. No thank you, just terrible. Empty boxes for crickets all over the floor by the station at the fish tanks, no one around. The service was terrible, no one spoke to guests walking in. No one asked if I found everything ok. No one asked if I needed help. The petcare associate had carts blocking the aisle and I had to move it while he just stood there, he spoke no words no sorry let me move that or anything. I am so unimpressed with this location, the worst I've been to in the area. I prefer shopping at Two Bostons, the staff is friendly and the store is clean and the stuff I can't find there I will go elsewhere than this petsmart. The staff in pet hotel were chit chatty with each other and didn't say a word to any guest, associates chit chatting by Banfield. Just yikes, for all the services offered here it's just sad. I'd never recommend them to anyone. read more

See all

Please do not take your dog for grooming to this location. I just attempted to bring my dog for the first grooming to this store and immediately regretted the decision and left (with my dog). The place was a total disaster, I mean a mess. Unsanitary. My first warning flag. Second, while holding my dog I slipped off the collar they had put on so I could quickly take off the body collar I had on and was yelled at by the customer care person trying to check us in. It was so rude and unnecessary that I was definitely done at that point. FYI I observed them dragging one dog by the collar and improperly carrying another. Both dogs looked in pain. I did tell the store manager before I left. She was just as rude and argumentative so that was unhelpful. Won't be back into that store. They will be closed soon with this treatment to customers. read more

I will never take my dog to PetSmart ever again especially the one in Naperville on route 59 and 111th. We pick my dog up to discover a dog bite. Took her to the Vet which was confirmed. Talked to manager of the Pet hotel. She was very invasive and beating around the bush. So we ask her to review the tape and she said she would and get back to us. Two weeks passed she never reach out to us. So we called to set appointment for our dog to discover she documented her to be isolated from other dogs. She never informed us that this was done. My dog stayed there for 4 days no contact with other dogs and only 15 minutes intervals of of interaction by herself. I addressed this with the lady on staff. She said management was not there will be there in a couple days. We came back to be confronted with the store manager and a staff member. We felt violated and disrespected. The store manager was not receptive of our concerns. She had her manager run to the back as soon as we got there. This was very unacceptable. Dogs are in a small room together and see no outside. The management is unacceptable. Very bad experience! No PetSmart for us ever! The manager has no people skills and in my opinion is unqualified to lead on be in that position. Here's another bad review to go with the many of others. read more

I have an English bulldog. Her name is Nala. I usually take her to the PetSmart in Lisle or a one in Wheaton. My girlfriend lives in Naperville so when she goes by her house, she is dropped off in the Naperville PetSmart. It's more convenient for my girlfriend today I picked up my baby, and she was limping not very well. I still haven't seen exactly what's wrong with her, but they could not tell me nothing. My English bulldog is my baby. My heart is broken because she's in pain I do not recommend this place if you care for your kid my name is Eddie. read more

Buyer Beware!!!! Before you take your dog to get groomed here, make an honest effort to find another groomer. They actually are rude and not helpful. They said our dog has knots in her hair and to take to the vet to get her hair trimmed. We ended up trimming at home with no problem getting the knots out. They are professional groomers this should not be a hard process for them. They have now lost our business for all other pet supplies as well read more

The quality of work the groomers did on my pup was great. However, they're more expensive then what you'd expect from a chain. Also the groomers just looked MISERABLE, which is not the most comforting when you're dropping off your baby. But maybe they were just having a bad day... ALL of them. LOL. read more

It's so good I bought a pet bearded Dragon it was the best day ever The bearded dragons out there are so healthy

The grooming department consists of woke teenagers that don't want to work. Like the other reviewers said they appear to be very lazy and entitled. The whole team was not working on a single dog at any given time. Very rude grooming dept! Long story short they gave my dog a horrendous haircut! It seems to be well known amongst the other petsmart locations as we mentioned their store they immediately gave the same feedback. Save your pet and your money and go to a different location or a different business altogether! read more

Over the years, I've taken many of my pets to the Pets hotel for boarding, both cats and dogs. I've never had any issues. I used to have two beagles that couldn't play with other dogs- because one was kind of dog aggressive and would nip at other dogs. I knew that, and didn't by doggy day camp. Recently, I took in my father in law's dog after he passed away. She was a rescue, and a mix for sure. In March when we attended his funeral, she was allowed to attend doggy day camp. Booked a weekend in July and she's no longer allowed to do doggy day camp, because she "has a boxy pit-bull face." Why not evaluate the dogs by their temperament, because this one has been around dogs and humans all her life (the more the merrier). Oh and I get charged more because she's not allowed to play with other dogs, not that I have a choice in group or individual. The more time goes by the angrier I am. I am cancelling the boarding and will not set foot in a Petsmart as long as they discriminate by breed rather then evaluating temperament. read more

We normally take our dogs to a more expensive "upscale" groomer but our girl got so matted from being at the lake and we couldn't get her into our groomer for a week so I tried bathing her and cutting the matts out myself and seriously BUTCHERED her, the groomer, Caitlin S, seriously saved her and made her look the best she could with how bad I butchered her! We are seriously thankful! read more

Their petsmart fish department is not well educated on how much fish you should have in a tank. This prick/lady wouldn't let me have 2 goldfish in a 30 gallon tank. I have visited numerous websites and pet-stores saying that 20 gallon tanks can hold around 2-3 goldfish if cared for properly, which I do, changing the water once or twice a week. So this lady has the audacity to say, "oh no, you need at least 55 gallon tank for one of these guys as they grow big." And i'm just standing there looking at like 15-20 medium sized fish swimming in what looks like a 50 gallon tank. To add on, this crackhead says, "no one rarely buys these goldfish as they don't have a big enough tank, so they will be here a long time," Like wtf? The fish are probably way more stressed in such a cramped tank composed of like 20 fish, whereas in my tank, they would have much more space. This place needs to higher actual educated employees rather than hiring people they find off of the street. Absolutely ridiculous! read more

Amanda is absolutely one of the best in the Chicagoland area. She always treats our doodles like they are her own. Our pups are always so excited to see her when they come in for a spa day and look so fresh and clean. We are so lucky to have found her! read more

PetSmart - Pet Stores Near Me - Naperville, Illinois

See all

Customer service never called back - since January 30th. Also sent a certified letter to Mr. Massey return receipt receipt requested which the company received on February 3rd - have not received an answer as of yet. Their fax number doesn't work also. Chewy.com has a better customer customer service - owned by same corp. read more

My dog was too "aggressive" for the groomers, they grabbed her by the butt and stomach when we walked in and she was trying to bite them because she was grabbed unexpectedly by her stomach and she was trying to protect herself then she made us leave just because my dog almost bit her! But the same person did her haircut previously like 4 times and there was nothing wrong! Now my dog is left with no haircut. VERY DISAPPOINTING!!! read more

Raven was patient, kind, and very knowledgeable how to work with my anxious dog, Oblio. Thank you for your expertise and caring. I and Oblio appreciate your compassionate attitude! read more

We recently brought our boxer in to this pet hotel for Doggie Daycamp. When we came to pick her up we were told she had a great day. The employee who brought her out to us even reiterated her fun and told us her new friend's names. My husband took one look at our dog and said "What happened to her!!". She had bite marks all over her and was still bleeding from one of them. They replied very casually "O yea, she was attacked". I understand by taking my dog to a daycare to play with other dogs, there are times that accidents like this are going to happen. Here is however why I am upset: 1. We did not receive any sort of notification when our dog was attacked. My husband was home and only left her there to play because he assumed she was happy, safe, and having a great time. If we knew she was hurt, he would have come right away. 2. I believe the employees had a second chance to tell us what happened upon our arrival to pick her up. Instead of saying "we just want to let you know that your dog was attacked today before we bring her out and we have done the following to make sure she is ok...", we were just told what a great day she had. Her "pawgress" report even said "i had a great day and can't wait to come back". I truly believe they were hoping we just didn't notice our dog was hurt. Think again, this dog is our KID, hence we bring her to daycare. 3. My dog needed medical attention and this was not provided right away. Instead they ignored the fact that she was bleeding. My husband had her blood on his hands and shirt, meaning she was noticably bleeding!! 4. They explained that another dog attacked her and they got him off immediately. Her injuries tell a very different story. Either this dog was allowed to attack her for a long period of time or there were multiple dogs that came at her at once. My poor baby was attacked and undoubtably scared (she is usually very submissive meaning if someone were to attack her she probably layed on her back and cried) and no one cared to notice she was hurt or needed attention. The only thing that they did right was cover our medical bills. My dog has been to this location many many times. I have always felt they were average (the rooms are very small and the staff is not consistently the same) but kept bringing my dog here for my own convenience. This is the first incident like this, however it just takes one time for me to never bring her back. If a child daycare handled an incident like this, they would be shut down. They are extremely lucky this didn't end up as something more serious. Our dog was examined at the vet. They shaved her down and cleaned out her wounds. She bled from one of the wounds all night. She is on antibiotics, but should be ok. My advice is if you are going to use a daycare, use a place whose main purpose is that. Petsmart should stay in the business of selling dog food. Caring for animals is a whole different thing. I HIGHLY recommend Doggie Depot in Downers Grove. That is the only place our dog will be going from now on. read more

We took our puppy Millie to Petsmart for an overnight and playtime at the pet motel. Here are the details of her stay We took our dog Millie (a 9month old Westie) for a trial run at the Naperville Pet motel at Petsmart on 111th and 59. We wanted to possibly leave her there while on vacation but wanted to do a one night in order to see how she did while we were home. We dropped her off on a Saturday Morning and signed her up for a short play time with the day care dogs. We did not sign up for the whole day because we were not sure how she would do. The cost for one night was $35 and the playtime was an additional $8. We brought her own food and treats but I think they will feed them with their food if you want. Late that afternoon I got a phone call saying that first of all everything was ok.. but when they went to feed her they noticed something that did not look exactly like her food in the bag. I had bagged up her food and included her probiotic pill which is similar in color to her food and about the same size. I was impressed that they were able to notice this. Obviously they were not just dumping food in a bowl and giving it to her as they had to really look to notice that. It was explained that next time I needed to bring in the probiotic in its original container so they could dispense it as that is there policy. Since I had them on the phone I asked how her playtime went and the guy I was talking to told me that she had a great time and they let her stay longer in play time because she was having so much fun. I guess there were a few other Westies there that day and they were all having a ball playing. The next morning we picked her up around 11am. You have to pick up by noon so we got there a bit earlier. They took care of her bill and told me all about her stay. When they brought her out they had obviously brushed her and she had been freshened up with a spray of some sort. She looked like she had had a great time and did not act clingy or anything. They gave me a little write up with her like a report card with a note about how she did with eating, potty, playing and sleeping. She got all good marks. When we got home I checked her over to make sure she was ok after all her playing and there was not so much as a scratch on her. She sure was exhausted from her fun times at the Naperville Pet Hotel. They also gave us some great coupons. We will definitely be bringing Millie back again photo becky brooks read more

PetSmart - Millies report card from petsmart ...and my review http://www.bubblews.com/news/9637517-petsmart-naperville-pet-motel-review - Pet Stores Near Me - Naperville, Illinois

Very impressed with my dog's grooming appointment! My dog Hadji had an appointment with Nick; I upgraded to the Chi with nail filing. Hadji smells so good and his nails are smooth! No more sharp nails! read more

PetSmart - Pet Stores Near Me - Naperville, Illinois

My 2-yo Vizsla (Cyrus) loves going to their Doggy Day Camp (we go once per week). The staff is friendly, upbeat, interactive and affectionate with the animals. Most of them even know him by name! Day Camp is affordable (only $20 from 7 am to 7pm - and you occasionally get a $3 coupon). Whenever we mention 'CAMP', Cyrus' ears perk up and he gets excited to go and play with his friends. They also provide a 'Pawgress Report' on how your pet did in camp that day. What a great service and great people!!! We also sign up for occasional nail trimming while he is at camp. Very convenient! The store and pet areas are always clean. read more

I have had nothing but problems with the PetSmart Hotel and groomers. Twice now I have booked my dog to board with them and I've scheduled my dog to be groomed and bathed on the day we picked her up. This is the second time I went to pick up my dog to only find out that they did not give her a bath or even groom her. Why take reservations if you can't even do the service that was promised? read more

This review is being updated for Petsmart grooming services. For $25 (weekend price), my dog was bathed, brushed, had his ears cleaned, nails trimmed and hair cut. They did a great job, my dog is napping on the floor now, so this is beneficial to the dog's health and any peace and quiet you might need at home! They also sent him home with a report on how he behaved. We've only had him a week, so it was so helpful to hear how he interacted with other people and dogs without us around. We were told it would take 3-4 hours for them. I made an appointment that morning, and I didn't understand how grooming could possibly take that long. At first I looked forward to the time I'd have to run errands. But I'm a woman who enjoys hair and make-up, but even a day at the salon doesn't take that long! When I arrived to pick him up, I realized that there's a "holding" area for the dogs. I don't like the idea of my dog having sat in a cage, waiting to be groomed. I'd understand it if I were a walk-in that there would be a wait. For the $25 price, it's totally worth it. And my dog seems totally fine, even if he did have to wait in a cage for a little while. The employees were all really nice to my dog too. Maybe that's why I've been so turned off by the customer service - people work at Petsmart because they like PETS and aren't people persons? I will definitely go back. I just don't recommend expecting people to be readily available if you are looking to purchase new items for your dog and are completely clueless, like I was. read more

I've never been to PetSmart more then I have in the past couple months. I refused to get my kitten declawed, so I'm been going to PetSmart once a month for about 4 months to get Soft Claws or whatever they're called and to have them put on at the groomer's. No joke, every single time I call to make an appointment, they tell me that they don't put soft claws on cats. Every time, I tell them it was done last time and they look up my file and see that it was done before. By them. So today I call because my cat is starting to scratch out the couch. This is the first time that the lady said, "oh, we're not supposed to do that. We don't do that here." Yes, you do. The same girl does it every time. "Let me ask my manager." Ok, go ask. " It's kinda annoying that they give me such a hard time every time. Other than that, they're helpful! We bought fish a few weeks ago, and they were really good at telling us which fish would do good in which size tank and stuff. It's really clean, the register staff is friendly and the prices are great! read more

Horrible grooming experience today. I should have listened to my gut and turned and left. First off...they didn't have my appt on the computer. (Or the ladies dog getting checked in at the computer next to ours). Secondly, the guy that checked my dog in had to ask me 4 times for my phone number before he got it right, then saying, "Sorry, I'm just not awake yet today". It was almost 10am! My dog was ready at 1pm and not only is her coat butchered, but she didn't even smell like she had been bathed! read more

PetSmart - Pet Stores Near Me - Naperville, Illinois

Average stuff here, no big surprizes. About the best part of our trip was making the new tags for our pups. Its kind of neat to watch the laser etcher do its work, but then again I tend to get distracted by shiney things anyway, so take that for what its worth. read more

PetSmart - Pet Stores Near Me - Naperville, Illinois

I called to make an appointment to get my dog groomed. I explained she had a couple of non serious cuts on her paws and the vet said it was alright if she was groomed. I called to make an appointment I explained everything to the employee, the employee then went and spoke with her manager and she said it was okay to bring my dog in. I arrive at my appointment and they tell me since she has cuts on her paws they can't groom her. They have to be completely healed before they groom her. I drove 30mins to this location because they were the only ones available to wash my dog after they said it was alright and they'll wash her and they sent me away once I arrived. Unprofessional and sorry not sorry Naperville known for being racist, so I feel they saw I was a black woman and turned me away. read more

The store manager was rude to their employee in front of customers and made me feel uncomfortable. Yelling at someone during their job is terrible business manners. I wouldn't want to work there if I were you. I'd give it 0 stars if I could read more