UPDATE: Shortly after leaving my original review below is Google, the owner reached out to me via text to chastise me for the negative aspects of my review. My original review was 3/5 stars, but now changing to 1/5. As originally mentioned, the overall end product was great, but the customer service aspect was below standard. This action by the owner to attempt to chastise my honest feedback reflects the poor customer service.
ORIGINAL REVIEW: While overall I am pleased with the finished product, I would not use their service again. The owner came out promptly to do an estimate and take measurements to order the pane of glass for the doggie door, but when it came to install, the owner was a little less than professional. He was a few hours late, didn't have his phone on him (so when I tried to call he didn't answer and did not have a voicemail set up), and wasn't the best at communicating. I began to think I was getting scammed, as I had paid half up front as a deposit. Thankfully, the owner did end up coming out and getting the job done. Again, happy with the finished product, but the customer service wasn't the best. If I ever needed a similar service in the future, I would call someone else before coming back to Peter Piper Pet Doors. read more