The communication and response to my inquiry for tile/grout cleaning and wood floor cleaning was ridiculous for a service business. I first tried to get a response through the website tool and did not hear back. Then, as suggested on the website, I reached out by text. After two days with lackluster communication or response, we felt it was best that we reach out to another company for the job. It does appear that there are no recent reviews for this company, so perhaps I should've looked first before I contacted them. We do not recommend this company. read more

Upholstery cleaning. Great communication - responsive in generating a quote. Sent reminders of the scheduled 2 hour window for arrival, including instructions for ensuring a smooth visit. Called ahead of arrival, and showed up well within the scheduled time. Friendly professional service. Did what they quoted, for the price quoted, and were very forthright about what they could clean, and what stains weren't able to be removed. Decent local Irving cleaning service, would recommend. read more

We bought a couch from Bassett just a few months ago and it was supposed to have this superior fabric that was stain resistant and easy to clean if there was a spill. However a few months in and there's so many random water rings and dirt stains on our couch. So I looked into getting them steam cleaned and treated with Scotch Gard. I wanted a place that would do both and bonus points if they would come to me. I texted Tim and was able to get a quote and coordinate a date for them to come out - it was so easy! And he was even able to come the next day, just before Christmas! I had called around to a few other places and DFW Steam Clean had the most competitive pricing, a few hundred for steaming and the scotch gard of a 5 piece sectional couch. The morning of the appointment, Kermit (the technician) reached out and said they could come by earlier than my time slot and get started. He arrived quickly and got began cleaning the couch. It was such a quick process - took a little over an hour total. And the couches afterwards looked bright and like brand new. There was a few places we had to go over a couple times, but Kermit was really great and patient with me. Couches took almost the rest of the day to dry. Overall I'd definitely recommend. Great customer service, great cleaning. read more

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I would not recommend this company. First let me say that Jacob is extremely nice and very professional. I like him a lot. The owner on the other hand is not great to deal with. I had my carpets cleaned and they put too much water down. Because of this it caused wicking. This is where the stains from the pad seep through to the carpet leaving it looking worse than it did when they started ( I included pictures). After I called and complained about it, they came back and did a spot clean for those areas. Again, the carpet looked great until it dried. Some spots were worse. When I reached out to the owner again, he said that the only way to fix it was to put a layer of DE (diatomaceous earth) on the carpet and let it sit for 24 hrs before removing. So if that was the solution, I was ok with that. It just needed to be fixed. The owner, Tim, stated that he would have to get me on HIS schedule and he did not know when that would be. I did not hear from him for several days. I text him and I was ignored. I finally text him and stated that if I had to go to another company to fix their mistake that I would not be happy. Again, no response. The next morning I got up and wrote a bad review on Google. Guess who called me? Yep, the owner. After talking to him for a while, we made plans for them to return and put the DE powder on the stains. This took about an hour. On top of that, I had to send my dog to my parents house so she would stay out of the powder (pics included). This morning, I spent 3 hours on my hands and knees cleaning up the DE. If you vacuum it up, it will ruin your vacuum cleaner. Because I had to basically sweep it up it caused dust everywhere. Again, I included the pics. It was a mess! Not to mention the time spent. If I wanted to spend 3 hrs on my knees cleaning my carpet, I would have done it myself and saved the cost and headache. That being said, the DE did the job and removed the stains (pics included). However, it let the carpet a little whiter in those areas, even after cleaning the light powder residue with a shop vac that I might have to replace, which will be another cost. I paid them over $200 to clean my carpet. They had to return 3 times to get it right and I will end up spending 5 hrs of my time cleaning up after them. Needless to say, I would not recommend this company. read more

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My friend* Tim who addressed my original request was reasonable at first until he told me there was a premium for apartments and I proceeded to ask him why. I asked if the sectional that I plan to have a cleaned would be removed from the property, only to have him say no we do it on site. I then inquired about the premium for the 30 second elevator ride. He then told me that by the time they park and have to come inside it takes an hour and a half sometimes with the loading dock. I then pushed him that it was a handheld machine and I didn't understand f the need for a loading dock. We went back-and-forth but needless to say I feel like they were taking vantage of people when all I was looking for a simple service that I've done probably about 20 times now. read more

DFW Steam Cleaning - Carpet Cleaning Near Me - Dallas, Texas

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Yelp reviews never fail me - this company is the BEST! It's 5 stars for a reason. Tim came out to clean all carpet and tile floors in our two-story home before we moved into it. He then returned after our move to clean my couches. Everything he touched looked brand new afterward. Beautiful! Pricing is reasonable as well. Huge bonus! Tim is a genuine, honest person and even gave us tips for how to maintain our home moving forward with the highest quality possible on our own. For example, I thought I needed my real wood floors professionally cleaned, but he told me they were in good shape and to buy a Bona professional mop to clean on my own. That saved me $250 for the amount of wood in my house. How often does that happen with vendors?! I will contact Tim for future floors cleanings when needed. It's a joy supporting veteran-owned companies, especially when they deliver 5 star results! Highly recommend! read more

Fantastic! Quick response to inquiry via Yelp! Jacob was timely and professional and did a great job cleaning my sofa and loveseat. Plus the cleaner they use is almond scented! My whole apartment smells like a bake shop and I love it! read more

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I've used DFW Steam Cleaning 3 times and they always impress. I have a dog who stays home while I work and he would destroy my carpet(separation anxiety) even with a dog walker. read more

DFW Steam Cleaning - After. WOW!! - Carpet Cleaning Near Me - Dallas, Texas

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Left 2 voicemails inquiring about carpet cleaning and never got a return call. Unanswered calls prompt an immediate text message directing you to their website to "request service" which is, basically, setting an appointment. Finally did that to try & prompt a call but still nothing. Received an email saying someone would call for further details but that didn't happen either. Ended up finding another company who was very prompt and scheduled with them instead. Emailed this place back & said DON'T COME so hopefully no one comes out...‍‍ I would expect a return call from the business within 24 hours and that never happened here. read more

It was one of the coldest day's I've experienced so far this year in the Dallas area and the customer service was still incredible (considering the fact that he needed to run things from the truck to my apartment which is halfway into the complex from the parking lot). I hate that I do not remember his name but our cleaner was so attentive to detail and you could see he was really putting in work and was genuinely a hard worker who had clear knowledge on what he was doing. He was by himself and did an amazing job moving around my big bulky couch. He got straight to it, gave me a few tips and had great conversation! Would 100% use again and plan to in the future for accidents or just a simple need for a fresh clean. Thanks again! read more

The rep for this company was a very cheerful man! And very courteous and professional. He very merrily cleaned all the carpet in the house and it looked great. I was there the whole time, so i saw what it looked like before and how it looked after he cleaned it. It was amazing, all of the spots from my dad's dog were gone. I would highly recommend this service, and if I ever need carpet cleaned again I will call DFW steam clean first. I saw them because they have over 200 five star reviews on Yelp. And now I can see why! Plus my dad was warning me that some carpet companies give one price and then come out to look and charge more. Well, with DFW Steam Clean, I was able to tell how many rooms to clean, and how many rooms to get a pet treatment, and he was able to give me a price before he came out. It's very nice to know that it's a set price before they come out, so I didn't feel taken advantage of! He was actually a very nice guy, great service attitude and great service, and he was a fast worker as well so I could get on with my day. Top notch all around! Thank you! Jason read more

This is why I love yelp. I needed a very deep deep deep clean on my carpets (pet people will understand). DFW Steam did an amazing job and lived up to the reputation that I saw here in yelp. I'm glad I found them and will definitely be using them again soon! read more

DFW Steam Cleaning - Carpet Cleaning Near Me - Dallas, Texas

I'm a repeat customer for DFW Steam Cleaning thanks to Tim's high level of customer service. Whenever I have an experience with a business, I'll usually wait a week or so to post a review in order to sleep on it and see how I feel about the product/service after I've lived with it a bit. I'm completely satisfied after having my carpets steam cleaned last weekend, including the special pet anti-microbial treatment. Tim answered on my first call and with short notice managed to work me in. He showed up on time, explained what he would do to setup and gave me options to choose from for what I wanted done. My carpets are original to the house and have been well used by a family and pets for over a decade. A week later and they still look brand new. They have texture again, aren't matted down, they smell good and are free of pet dander, and my mother-in-law complimented them! I can still see the lines from the cleaning machine. Working with Tim and DFW Steam Cleaning is a no brainer. Just do it. read more

Tim and his team helped us when we were in a bind during a restoration project, post February 2021's winter storm. They got their team in there and steamed curtains to the satisfaction of our client. This group was easy to work with, loyal to us as their client, and went the extra mile. read more

Jacob with DFW Steam Cleaning did a fantastic job! My carpets were a mess following a birthday party of 30ish 15-year-olds, plus there was a large wax spot where a candle had been spilled. Jacob took care of everything for the standard price. No uncharges, add ons or extras. My carpets look great! Thanks DFW Steam Cleaning! read more

I've been reading lots of reviews on Yelp, and was really impressed with all the positive reviews for DFW Steam Cleaning so decided to take a chance with them. I was so glad I took that chance. One of our rooms was pretty dirty, but Tim amazingly got it back to it's almost brand new condition. The whole process was so stress free from the booking to the cleaning and payment. Tim arrived on the timeline booked and went straight to his cleaning- no pressure from him whatsoever to try to get other services done. We have a couple more rooms to clean and would definitely book with him again. Thank you, Tim!!! read more

DFW Steam Cleaning - Carpet Cleaning Near Me - Dallas, Texas

I'm not usually one to write reviews but in this case I just couldn't help myself. My husband and I just moved to Dallas from Washington state and if you've ever been in the Pacific Northwest then you are aware of how much it rains. Having to move in torrential downpour whilst trudging through mud to get your couches and carpets into the truck was a nightmare. Our one couch in particular I personally thought was completely ruined. Thankfully DFW steam cleaning came to the rescue! After booking through the website I was immediately contacted and scheduled within two days. They arrived on time and were extremely professional. I'm blown away by how wonderful and CLEAN our couch and carpets look and smell. A five star review for five star service. read more

Could not be happier!! Called on Monday early afternoon & spoke with Tim (owner?) and he was so nice & accommodating! Explained my situation (moving in with our daughter) and that we really needed the carpets done & dried before our furniture was to be delivered. He fit me in the next afternoon!! His tech Jacob - who was absolutely fantastic - kept in touch with me to let me know his ETA as the afternoon went on. Now mind you, this was no easy feat! We are in a 3rd floor center (way center) hallway apartment. Jacob brought in all his equipment and was very careful & conscientious of the floors & walls! The best experience & will be recommending & using again!! read more

I've had Tim come out twice now to clean carpet. He and my wife meet the first time and he did great. The second time be came out I met him myself and was blown away by his hospitality and expertise. He was incredibly friendly and offered many tips that I never would have thought of. Everything looks clean, so I'm definitely happy. I look forward to doing business with him and Matt, who also helped and made the experience great. read more

This is my second time using DFW steam cleaning and the reason I will continue to use them for any of my carpet cleaning needs! They are very professional and they do a great job. Thanks again DFW steam cleaning till next time! read more

I found DFW Carpets online... filled out the online form and booked an appointment the same week I can't say enough great things about Tim... I mean we worked him HARD!!! We just remodeled our kitchen so we have dust everywhere form our drapes to kitchen floor, linen furniture and carpet - we have a lot of carpet! He worked HOURS & very thorough - opened the pantry to do the floor and closets! Comes totally recommended by my neat freak mom! :) THERE are NO WORDS!!! My carpet hasn't looked this good since we moved in 9yrs ago. I'm not even kidding... my picky mom who was going to follow Tim around was impressed and she always has something to say about everyone's work. Don't go Groupon guys... u get what you paid for! Tims company is worth every penny! read more

Found this business on Yelp and booked via the website, very happy with the results and Tim's work. Had a mattress cleaned along with a small section of carpet for pet urine. The mattress went from a shade of yellow to a like-new white despite the stain age Tim is a very nice guy, and communicated that he was on the way despite having had a busy morning(10-12 appt time). Would hire again without hesitation for floor/mattress cleaning. read more

Look no further because these guys are the BEST in DFW! Came to my house and finished everything in less than an hour. My chairs and pillows look brand new and beautiful. Exceptional service! read more

DFW Steam Cleaning has always done a great job for us and we will continue to use them! Tim is very easy to work with and accommodating - unless you are a flooring stain! (boom, nailed it) We have had carpets and tile floors transformed by the team. The pricing is fair and you can rest assured Tim will do everything he can to get the areas as clean as possible. We've had a great experience every time! read more

He is worth the wait y'all! I had puppy accidents, dog throw up & a spilled chocolate milkshake all over my light carpets & they are squeaky clean now!!! My carpet looks brand new! I hate to give a 5 star review because I want to be able to get an appointment in the future, but it's obviously no secret, 5 star service every time with DFW! I guess you don't get over a hundred 5 star reviews for no reason. Not only is he a good hearted, funny guy, he showed up in the time frame he said he would, communicated well regarding the appointment & best of all cleaned my carpets so well. Mind you it was 1/2 the cost I spent last year with the Zero company... I cannot recommend him enough. My go to carpet cleaner from now on! read more

DFW Steam Cleaning - (the middle of the photo - dark area is uncleaned in this photo) - Carpet Cleaning Near Me - Dallas, Texas

I called this company on Tuesday morning and left a VM to have someone call me back. At 3 I had not heard back from anyone so I went on line booked an appointment and asked to be called the next day after 11am. I received an email promptly after sending my request saying they received my request and would get back with me shortly. On Wednesday morning when I checked my emails at 6am there was an email saying see you on the date reserved. So I replied to the email asking again for someone to call me that day after 11am. By 630 pm still no phone call from anyone, so I called yet again. Finally a gentleman answers the phone but he was extremely short and rude with me so I cancelled my services. I called the next place I had found they answered on my first call and we're happy to answer all my questions and book my appointment. I guess customer service is NOT THEIR FIRST PRIORITY! After posting this I received a phone call at 530 from Tim I believe he said his name was asking me to take this down or he was going to post our phone call. Was he trying to threaten me??? Go ahead I told him post it! Is this how you get your good reviews by intimidating people who make bad reviews??? He never calls me when I'm trying to book to ask questions but he has the time to call and harass me about my review. WOW is all I can say about that. Please Tim post the phone call and let others judge for themselves. Let's see if he will post both phone calls not just the one he threatened me with. read more

I wish I were brave enough to post before and after pics.....but I would be humiliated at the befores thanks to our sneaky ass Yorkie with seperation anxiety. As his personal form of revenge for us going to work and leaving him....he has left many reminder markings that he gets "pissed" off at us. I could take NO more and it was time after using a whole gallon of Nature's Miracle Urine Gone to call for reinforcement. There was no smell as we used cleaner as soon as Royce's Revenge was spotted, but the cleaner and urine left discolored residue that just couldn't be removed. Enter Tim with DFW Steam Cleaning....he did not judge and just told me what he'd be doing, what the charge would be for basic cleaning + pet stain removal charge and what results he hoped to get...and that he doubted they would all come out...fair enough. Fast forward to an hour later.....ALL the stains were gone! Tim said he even sometimes surprises himself, lol. He's got talent for sure in the pet stain removal biz! Landlords beware.....you'll never know anyone you rent to had a stinking pet with Tim around. read more

Look, we all have floors. They come in all types and colors. And floors get dirty. If you have pets or small children they get really dirty. Do your floors a favor and get them cleaned a couple times (or more) every year. I've bounced around various cleaning companies over time, some good and some not so good. Well folks, DFW Steam Cleaning is one of the good ones. I can say with confidence they stand as the best cleaning service my floors have received, in any home, ever. Yes, they are that good. Allow me to elaborate. The setup is a breeze. I filled out a quick form on DFWSC's web site and the same day I had an appointment confirmed. The owner, Tim, was responsive to a couple of inquiries I made (timing, payment options, etc.) - you can tell client service is at the top of his list. When's the last time a carpet cleaning service went above and beyond BEFORE they even stepped foot in your home? When Tim arrived we spent the first few minutes walking through my home, explaining specific needs and discussing cleaning options. Having two chubby hounds, we had a dander issue. Tim explained the products he used to eliminate odors and enzymes were not over the counter. "They're crime scene quality products", he quipped. Yep, I want that. He gave a pre-treatment spray that was aromatic to the tenth degree. Tim's an amicable guy- he'll go into as much or as little detail as you need to tackle your stains and smells. During the visit Tim opened his van and showed me his beast-of-a-machine that does all the heavy lifting. This thing took up most of the available space in the back, looked mean as hell and Tim could not have been prouder. He explained that the water passing through this monster would heat to nearly 300 degrees (!) and stay there throughout the cleaning process. This heat would blast away the pet danders, oils, dirt, enzymes and just about any microbe that threatened the cleanliness of your floors. It was impressive, and the end result of my floors was even more satisfying. Gone was the smell, the dirt and grime, all of it. I actually had one-color carpet! Tim was awesome to clean a small hallway leading to the master bedroom free of charge. The price was extremely reasonable - around $200 for 5 large areas and 3 rooms of pet treatment. It's highly competitive and the quality of service is head and shoulders above the rest. Do yourself a favor and book an appointment with DFWSC. It's always a good feeling to support locally owned businesses, especially when they are doing superior work like this! OK Tim, here's that 5-star Yelp review you deserve. I'll see you soon to get the tile done! read more

Tim, the owner, and his service is phenomenal!! He is professional, honest, and explains exactly what he will do. He Was honest about what stains will come off and what won't. His goal was not to upsell and provide false expectations. I WISH I TOOK BEFORE/AFTER PICTURES!! . My carpet wasn't clean in more than 8years, and he did such a great job! We will be calling him back again! read more

Tim did a great job with our carpet. I would highly recommend his service for anyone looking to have their carpet cleaned. It had been years since we had our carpet cleaned. We weren't very hopeful with what anybody could do after years of abuse from my younger sister. I had been shopping around and I came upon the DFW Steam Cleaning yelp page. After all the positive reviews I could not resist. Tim came at the promised time. He gave us full disclosure on his expectations and what we can do to get better results. We were a bit hesitant but after talking about it we decided to go with a power cleaning. We started seeing results immediately before he even began doing the steam cleaning. Our carpet looks better than ever now! Tim was also very personable and shared some laughs with my mother who does not speak a lot of english. It's good to know that customer service is not dead. Do yourself a favor and call him - don't go with any random commercial carpet cleaning service. read more

Tim did an amazing job in our new house, carpets and tile look great and odor is gone! He was so flexible after we had a issue getting electricity turned on and came back on Friday at 8pm to get us taken care of so we could move in the next day. Super friendly and professional, service is pricy, especially for pet deodorization, but reliable and worth the money. I'm glad the yelp reviews were right! read more

Had our carpet cleaned today by Ryan from DFW Steam Cleaning. Awesome! He did such a great job. Our pup had used our extra room as his own personal toilet (jerk!). Ryan came in, explained the damage done and helped rescue us from the terrible lasting pet odors. He was quick, professional and friendly. Highly recommend! We'll call back in a few months for the next cleaning. 5 stars. ... now if only they could make our dog never pee in the house. read more

I'm soooooo HAPPY with the service i received from Tim at this company. he cleaned my light cream colored cantoni couch with ease and it is like PERFECTLY new! i had a nightmare experience with "Services by Fleet" and Tim came over and with 1000% confidence that it was an easy job and i would be completely satisfied! What a stress saver he was! THANK YOU SO MUCH TIM! read more

Called DFW Steam cleaning on a Monday in need of cleaning as soon as available, Tim was awesome and was able to get me in the next day. Communication was great and he called when he was on his way. He did 4 rooms and a hall and did incredible work. He was also very personable. He explained how his process is done and how it differs from the bonnet method. Will def use him again. read more

DFW Steam Cleaning - Before - Carpet Cleaning Near Me - Dallas, Texas

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Very happy with the work Tim did in my home! I have a 3-story condo with carpet and tile, and I was particularly impressed with the tile work!!!! It looks brand new. I would absolutely recommend! He was quick, courteous, on-time and did a fantastic job! read more

DFW Steam Cleaning - Check out the before and after!!! Tim is the tile master! Book your appointment. - Carpet Cleaning Near Me - Dallas, Texas

Very informative and easy to schedule. Very reliable. Cleaned two different properties for us and did a great job on both . Make extra effort to use truck rather than smaller machine . I highly recommend. read more

Tim was very friendly and professional. Explained in detail how the work is going to be done and assured me that the carpet is going to look a lot better. To be honest it's just looking FABULOUS now. Is there a 6 star that Yelp can introduce? Would surely recommend Tim to my friends!! What's best is he is tech savvy and he always remembered my name every time I called him. Way to go Tim Lucas!!! read more

We live in the days when most companies who service you pretty much forget who you are after you have been serviced, and could care less about a long term relationship. Well Tim is not one of those guys. Nor does he run his business that way! He is so passionate about what he does, he loves his customers, and stands by not only his service but also by the gadgets that he sells to help you take care of your house. I happened to buy a professional Bona floor mop from him during his initial visit a few months back, but never opened the box till last week. I know you are probably disgusted and wondering if my floors have been dirty all this time, but don't worry I have been vacuuming and swiffering because we were too lazy to open the box and set it all up. Anyhow when we opened it last week, the unit was defective so I reached out to Tim and he immediately took care of it and even delivered a new one to my house during his extremely busy schedule! Now that's good old customer service... I almost want to say Made in the USA, but that doesn't make sense :) I highly doubt anyone else in the DFW area will top Tim's level of service. He has me as a customer for life! read more

Kermit did a great job and explained the process clearly. Service was quick and well done.

Highly recommended! Tim goes above and beyond what is asked. I couldn't have asked for a better experience. I, also, had a sick dog who soiled a mattress. The results couldn't have been better. Prices are more than fair. read more