Today 7/5/2024 was my installation date to have new tile flooring installed . Life got to lifeing…read moreand I totally forgot about replacing the flooring that was in the kitchen, pantry, and laundry rooms . I used this company initially back in Mar 2019 . I was blessed with another pleasant exceptional customer service experience from start to finish . I was looking at the Today show on June 5, 2024 . I don't watch a lot of television. A commercial came on for a different flooring company then a light bulb turned on . In that moment I remembered I hadn't replaced the flooring in my kitchen , pantry and laundry rooms. I made a call spoke initially with Joycelyn who answered my call. She found my info in their computer system from 5 years ago . She found an appointment the next day with a window of arrival 0900 - 11:00 am. They aim to arrive at the earlier time of the appointment. My service advisor was scheduled the next day , June 6, 2024 . Later, that day before my appointment , I received a text with a picture of the advisor Fabien D. with his contact number . Fabien was running ‍ late for our 9 am appointment the next day he left a vm . I missed his call by 2 mins but called him back. I wasn't upset but relieved to receive the voice message. We had good conversation when he arrived at my home . Fabien , was attentive and listened well. Fast forward to today . My installer Florencio A. actually arrived earlier than 0900. Again no complaints I rather a early arrival than a late one . . I gave Florencio a tour of the three spaces kitchen , pantry & laundry rooms that he would be working on . He caught me off guard as I was trying to move the last few things that needed to be moved . I am a disabled Navy veteran. Florencio was cool , calm and collect . He didn't gripe at all . As he was getting his materials from his truck I took quick pictures and videos . I am very happy with the outcome . Bravo Fabien and Florencio.

FLOORING DIRECT - The floor installer Joe took shortcuts and it's a rushed job. It's supposed to be…read morea two-day project, but they rushed through this job within one day. Poor and incomplete workmanship in terms of removing and reattaching my baseboards. I instructed Joe to just leave the baseboards alone and keep in place after he removed some of them and claimed that they were damaged. So, then they tried to sell me on getting new baseboards for the whole house but I rejected their suggestion. However, Joe didn't care about what I wanted, and they still went ahead and removed then lowered my baseboards after installing the new LVP flooring on the first floor of my house. They left these long, unpainted, exposed, and ugly drywall gaps. They also damaged some of my baseboards and like I said, left behind these long wall gaps in several places. Joe didn't even bother to inform me about the difference in baseboards' heights after reattaching them to my walls. I had to find out about this myself after the floor installer had already "finished" and left. After I texted her my concerns and my complaint, the sales lady Kathy just kept telling me that it's "normal" to have these long exposed wall gaps. She even suggested that my newly hired painter could just paint right over the rough and uneven gap ridges, without incurring additional expenses on my end. Oh really. I'd sure love to find out how much my new paint contractor would charge me just to repair these wall gaps!! Hire this flooring contractor at your own risks.

We visited the Flooring Market storefront based off of their excellent reviews. Samples were…read moreselected and we set up a time for Moe (Salesman) to come to our house to measure everything and give us a quote. He was on time and provided a quote based off of our final selection. Two guest bedrooms and the master were to be converted from carpet to laminate wood flooring at our house in Princeton, TX. On the day of the install, the head installer (Baltazar) showed up on time. It took him two days to complete the job. Couldn't be happier! Very friendly and professional! We highly recommend the Flooring Market.

This guys did phenomenal work transforming our floors. It was a large project they got done within…read morea week. Moe worked with us closely bringing samples and put up with us and our kids during multiple visit to make sure we got what we wanted. We went with real wood floors in white oak. Any issues or questions were addressed immediately. We are in love with the results and happy we choose them. The reviews are legit. Look no further than them. Thank you!

Fantastic work! Great communication and prompt carpet repair service at a great price.read more

Tony responded to my quote request almost instantly and was at my house within like a day. The…read morecarpet issues I had been procrastinating for 2 years were resolved within hours since he came with everything he needed to not only give a quote but also complete the work. He worked efficiently and got a few rooms restretched within a few hours. Everything looks much better (no thanks to the original carpet installers) and even the creased up areas I didn't think would come out are looking fine. He also helped with another issue in the house, a kitchen floor chip, at no cost. He was also friendly with my young kids who were asking him a ton of questions while he worked on it: babysitting and a repair! Definitely recommend for carpet and also just general repair needs.

To everyone that has helped me through this process, all I can say is that this is the most amazing…read morecustomer service EVER! Brenda, I knew when I called and you answered that I had called the right place! It's like I said when I called the store.....What took me so long?? And, Marty, thank goodness I was reading his mind but so glad to know he would have shown up anyway! He was fantastic in helping talk me through the process. Now, let me tell you how great Gustavo the installer is. Him and his team did the most beautiful job! They are all so trust worthy and not only did great work but cleaned up too! He communicated with me through every part, helping me save a little money while making sure we're safe and not going to fall through any floors. I am so thankful they were able to do the work so quickly! I would never want anyone else to do my floors! The staff all went above and beyond to make this happen for me and I could not be more thankful!

Installer were great, they did a wonderful job. Professional and fast…read more Office staff on the other hand, unprofessional, argumentative, customers don't have a say, she refused to tell me how much carpet I was paying for, and don't listen well. I'm not really sure why I did business with them. Won't do it again. They seem to always be on the defensive. My carpet is not the same as the sample I gave them but they insisted it is. She can't see the difference, clearly there is a difference but she doesn't want to see it. Oh it's like pulling teeth. Dry and brash. Oh I dislike people who can't accept when they are wrong.

Very efficient and helpful. Guys showed up on time and really hustled. Always felt my stuff was in…read moregood hands.

Good carpet store. It has a lot of samples unlike other stores. The older gentleman has his mother…read morethere too while he works. Awesome guy too

Easy process. A gentleman came to measure, sent quote, scheduled, completed successfully. Very…read morehappy with my install and will use them in the future.

The quote from MP Carpet & Floors came in substantially cheaper than the competition. Eduardo and…read morehis team were easy to work with and we are really pleased with the new shower and floor. The workmanship on my project was fantastic. I'm already planning to use them again to install hardwoods in two rooms of my house.

Mr Youngblood was great to work with to have our floors repaired and they did an amazing job from…read morestart to finish.

Hands down the best installers. They moved furniture and everything. Went from baby blue carpet…read morethroughout to new grey vinyl plank. Kinda makes the house look larger! Thank You once again! I will definitely recommend you to everyone I know.

Bad experience with First Floors and their Vice President, who may also be the owner's son, Damon…read moreDobson. We were looking to have over 1,000sf of hardwood installed in 3 rooms and a hallway, finished and hand scraped to match existing flooring. The company came to our house, measured, and Damon sent us a quote. I responded to Damon, asking when the company could get started. Additionally, because I view this as a fairly sizable investment in our home, I had questions about the installer who would be doing the work. Specifically, I wanted to know whether the installer had experience hand scraping, as I know that process can be difficult and time consuming. I also asked if Damon had any references for the installer, or even any pictures of recent work--perhaps a bit high maintenance, but I though it was a reasonable request. Damon simply responded that they could start in 3-4 days. He did not address the questions I had re his installer. I knew that 3-4 days wasn't possible, because wood has to acclimate in the house for longer than that, so I asked him about this, and also repeated the questions re his installer. He condescendingly replied, "but you only asked when we can start the job, and we can start in 3-4 days." Once again, no response re his installer. So I asked about the installer and his experience again. Damon's response was "We do 1,000 hand scraped floors a year, sir." I explained that I was less concerned with the number of floors the company installed, and more concerned with the specific installer First Floors would hire to do the work. So I asked him again. His response was that the company had done a "banker's house" and also a former president's house. At this point, I told him I'd love to use his company, but that I needed more details on who the installer would be, specifically his experience hand scraping. I again asked for recent references. Damon responded "I have come to the realization we are not the company for you." I found the contact info for the owner, Richard, and emailed him, explaining that I thought the resistance to my questions was bizarre, especially considering the fact that we're in uncertain financial times. No response. I've owned a few houses, done lots of work on all of them, and have never been in a situation where a company is not willing to provide info on the people who will actually be doing the work in our home. I think that's highly suspicious. Also, the fact that he was ready to install in 3-4 days, in a humid climate like the Dallas area, is problematic in my experience. I can't speak to the quality of their work, but their customer service is garbage.

We met these folks through our Farmers Insurance adjuster. We had experienced a plumbing failure…read morecaused flood. It destroyed our hardwood floors throughout much of the house. Rick was the lead person from First Floors and he was extremely diligent in making sure all of the work was completed right and on time. We were out of our house for 5 weeks while they did their repair magic. If you came to our house now, you would never know there was ever a flood. Exceptional people to work with!