We have used First US Floors for two flooring jobs now and both times were very pleased with the results. The first time (2016) we just wanted to extend the existing hardwood floors into additional rooms, which they were able to do with seamless transitions. The second time (2020) we had water damage which required all the floors to be torn out and replaced. Not only did they do the floor demo and install but they also fixed the holes the plumber cut into the drywall, retextured, and painted. In addition, they were able to do the job in two stages, so as not to completely displace us during the job that stretched across the entirety of the house. We definitely recommend First US Floors to anyone looking for new floors. read more

fantastic job! fast and reliable- the team was able to have them installed the day after I closed on my property. would absolutely recommend. thanks Matt and team! read more

First US Floors - Flooring Near Me - Carrollton, Texas

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great work! I would highly recommend them for flooring work. Very professional and the installer was very knowledgeable!

My husband and I were very happy with our new carpet, and the installers were excellent. Their pricing was fair and more reasonable than the other bid I got. I highly recommend First US Floors. read more

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DO NOT USE FIRST US FLOORS--THEY CUT CORNERS AND DON'T STAND BY THEIR WORK! We hired First US Floors about 3 years ago to replace old tile and carpet throughout most of our home with high-quality vinyl laminate flooring. At first, everything looked great and the installation was completed quickly. However, what seemed like a smooth process has turned into a nightmare down the line. BEWARE: While this company is quick, they do NOT stand by their work. Their installation warranty is only 2 years, and they know exactly what they're doing--they intentionally cut corners, ensuring issues don't show up until you're out of the warranty period. After 3 years, our floors started chipping and bubbling. When I consulted an expert, they confirmed that this happened because First US Floors didn't level the floor properly before installation. I contacted the company, and they offered to "fix" their mistakes--for a staggering $1,200 claiming it was a discount. Absolutely laughable! Matt, the owner, told me if I'd brought it to their attention earlier, they'd have fixed it for free. But here's the thing--they deliberately take shortcuts (things you can't see underneath your floor), knowing the problems will surface after their warranty expires. It gets worse. The flooring connects to carpeted bedrooms and the carpet started to rip. A carpet specialist told me First US Floors glued the carpet instead of properly securing it--a lazy shortcut. The carpet lasted two years before falling apart leaving me to deal with their lazy work. Matt will likely respond to this review to defend the company, but I'm sharing the truth so others don't fall into the same trap. First US Floors cuts corners, doesn't stand by their work, and leaves you with costly repairs down the road. DO NOT USE FIRST US FLOORS! AVOID THIS COMPANY! read more

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I wanted to match up hardwood floors to existing floors before I moved into my new home. First US floors immediately returned my call, came out to measure and put the hardwood floors and removed carpet and left no construction trash behind. This all happened within a very short time frame. Instillation happened in 1 day. This was seamless process and excellent work. I would highly recommend First Us Floors, worth every penny! read more

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Very unprofessional and questionable business tactics. The owner is rude and unwilling to help answer simple questions. The prices much higher than other distributors so I took my business elsewhere. read more

I rarely write reviews or recommend any company to friends, but I would recommend Matt and Carlos. The work performed by their installers was first rate and done on time. The luxury vinyl flooring and new carpet will be enjoyed for years to come. Glenna B. read more

Working with the team was a very pleasant experience. Matt and Carlos are very knowledgeable and was to help to make the best decision. Carpet arrived earlier than expected and the install was quick and seamless. Excellent job to all that were involved! read more

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I highly recommend First US Floors. It was the second time we have their professional services at our home. Either times I have been happy with my new floor. Absolutely perfect. Fast and fair . professional team. Thanks read more

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I highly recommend USFloors in Carrollton. Their crews did an awesome job repairing my kitchen floors. I def give them 5 stars. Call Matt.

First US Floors did an excellent job. They were responsive, fast and efficient. It was a pleasure to work with Matt, Carlos and Pedro. They gave good advice as well. We will call them for our next project! read more

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I can't say enough good things about First US Floors! Matt was a joy to work with and Carlos is the best at keeping you calm during the chaos of having your whole house floors replaced! Pedro and his crew did an awesome job on the installation. I highly recommend these guys! read more

I'm extremely pleased with the quality and value of my new flooring. I have been preparing for this for several years and did my homework researching flooring companies. Matt delivered exactly what I wanted. The crew brightened my days with happy singing and whistling while working very hard. I couldn't be more pleased with my decision to go with First US Floors! read more

First US Floors - Flooring Near Me - Carrollton, Texas

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I met with Carlos and within 5 minutes he had shown me 3 amazing hardwood flooring samples. I didn't have to figure everything out for myself. Matt had pricing to me within days. Despite an unexpected delay from the manufacturer, the job (my entire house) was completed ahead of time. Matt was great to work with. He always took the time to answer calls, texts and emails promptly. And, the flooring looks amazing. I can't recommend First US Flooring anymore than I do! Will definitely use them again. read more

First US Floors - Flooring Near Me - Carrollton, Texas

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I'm one very happy and satisfied customer of First US Floors for TWO reasons. 1) We added new hardwood flooring to our office and master bedroom last year. I was terribly concerned they would not be able to color match the stains so that there was a seamless transition to the new areas from the existing floors. As you can see from my photos, they absolutely nailed it! Their workers were always professional and tidy. 2)We had a small area that water penetrated cracks in boards in my kitchen and caused slight warping. My home was sold and I wanted next owners to have our home perfect so I contacted First US Floors. They were able to come out promptly and smooth out finish, restain area and again they kept space looking seamless. I highly recommend this company for any hard wood flooring needs! read more

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Very responsive and was able to complete work on a weekend! They did an excellent job repairing my existing floor.

Should have read the other 1* reviews before we drove all the way out to Carrollton on a Sunday only to find that the place was locked at 12:30 despite advertising a 12:00 opening. We spent time next door looking at paints, and this place was still not open. We decided to go elsewhere... if the opening hours are not accurate, then I question what else... read more

We needed to get new flooring put it due to having dogs and having carpet In our house it was time to change it out! We got rid of hard wood floors and carpet in exchange for luxury vinyl plank flooring. They were super quick and efficient only took 3 1/2 days for about 1400 sq ft! read more

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After moving into our new home, we immediately knew we wanted the tile removed. Thinking we could do it ourselves, we tried but then immediately contacted Carlos. He was out to do an estimate in under an our, and had someone assigned to the job the next morning. He and his team were extremely kind, reasonable and fast throughout the entire process. I would definitely use them again! read more

Synopsis: Met on a Sunday, ordered on Wednesday, installed on Saturday. Phenomenal job by an outstanding team. Matt the owner of a small business flooring company and his team Carlos (performed measurements on Sunday), Juan Carlos (installed hardwood floors) were a pleasure to work with. They have a huge selection of floors to choose from to accommodate an entry level or sky's the limit budget. We fell into the entry level budget yet still found some quality flooring to meet our budget and style. The overall selection and price were better than some of the big box retailers we looked at before choosing them. I would highly recommend considering this company for your flooring needs. read more

We are very happy with our new flooring. They look great and finished ahead of schedule. read more

First US Floors - Flooring Near Me - Carrollton, Texas

Finally, my father was ready to replace his 40 year old chocolate brown shag carpet. I guess he was just waiting for the right flooring. ;) He wanted a low maintenance flooring that looked like wood yet he wouldn't have to worry about his dog getting wet or scratching. I called Matt on Monday morning to get pricing and to discuss options. Asked if they could come out to Allen, Texas to visit my father with some samples. 2 hours later, his colleague Carlos was at my father's place with a variety of samples. We were originally thinking vinyl planks which Carlos proposed along with a new luxury type of flooring made with PVC. It looks like wood, 100% waterproof with a lifetime warranty - PERFECTLY meeting my father's needs. So that's the one he went with, a brand new product just released by the manufacturer. :) Tuesday Matt came to Allen to meet my father and pick up the deposit check. Thursday their crew arrived ready to work at 8am, by end of the day, only a closet and the floor transitions were left to do. (per my request, Matt sent me pics of the process). Friday morning they were in and out within 2 hours having finished everything by 11am!! Now that's efficiency!! So they did the entire house and it looks amazing! They handled the removal of the old flooring and moved my father's furniture. My father is 71 years old, so the idea of changing his flooring, and moving furniture could have been a stressful situation. But Matt, Carlos, and their crew did an amazing job. My father was very pleased with how the entire process went. :) Thank you Matt, Carlos and your crew for your amazing service and gorgeous flooring installation. My father and myself couldn't be more pleased. read more

We highly recommend First US Flloors. Was our second time hiring this company for new house, everything was done professionally , timely. Owner of the company is very knowledgable and punctual. Company has a wide range of choices for flooring with reasonable pricing. Especially now, when there are delays in everything, our project was fulfilled exactly the way it was planned. read more

One and done! We are very happy with our floors. We decided to replace our old light laminate flooring for a darker vinyl flooring. First US Floors came out to measure Monday and we had new floors that following Friday. Wow! Best part, the estimate Matt gave us before the process was the cost that we paid. No funny business. The floor laborers did a great job removing our old flooring to replace with new and when they ran out of transition strips, Carlos came to the rescue and provided the necessary amount for a seamless finish! So glad we decided to go with a local flooring pro vs a big box retailer. read more

First US Floors - Flooring Near Me - Carrollton, Texas

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These guys are the best. Called on Monday to ask about getting flooring installed in four bedrooms and closets - with some flooring we already had, as well as getting new flooring from them that matched close enough. They drove out to our house within an hour to take measurements and had us quoted by the end of the day with a reasonable price for a lot of work. They were out the very next morning to begin work and were done with the whole thing in 2.5 days! Our floors turned out beautiful and we are so impressed with how quick and accommodating this company was, and how willing they were to work with us and our existing materials and budget! We are already going back for another project in our kitchen with them! Highly recommend First US Floors if you want the job done quick AND done right. Thank you!!! read more

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We were here for first time. Read a review about someone coming a long distance only to find it was closed even though website showed open at noon on sunday. We forgot to call but got there at 1230pm and owner was just opening up. I was annoyed also at the fact that after I said I dont care about getting exact match on shower floor tile he said "oh it wont be cheap". No business sense at all. read more

We had a great experience with the team at First US Floors. They helped us sand and stain the second floor of our townhouse and install 35 hardwood steps. Matt was a great communicator and kept us up-to-date on the job's progress while we were out-of-town. There were a couple of minor details that we wanted corrected upon job completion that they resolved for us at no extra cost. Overall, the project was expensive but the final work product was very strong. read more

First US Floors - Flooring Near Me - Carrollton, Texas

Matt was extremely helpful in getting our hardwood floors refinished after damage caused by the moving company we used. He had a team at the house the next morning before we moved and even provided additional documentation the moving company claims department requested. Not to mention, the floors turned out great - a perfect match to the original condition. Would definitely recommend! read more

Great job done in a timely fashion. I love the floors!

I get a call from my office staff notifying me that one of our cleaning crews (I own a cleaning company) had accidentally gotten oven cleaner on the wooden kitchen floor, ruining the finish. I send out for quotes on Yelp. First US Floors is one of the first to reply. They set up a time for Carlos to stop by my customer's home first thing in the morning. Important because I needed this done asap before the customer moved in. Carlos, the gentleman they sent, was there on time. He said they could repair the area without needing to refinish the entire floor! Great news because that is saving me tons of $$$. The only reason I did not use them was because another contractor showed up who was ready to fix it immediately. Since time was vital, I went with them. Otherwise I would of used First US Floors because Carlos was professional and their Yelp reviews are outstanding. Either way, I think they deserve 5 stars simply for my initial experience with them. read more

Nothing FRAUDULENT regarding my post! However,repeating the same mistake would be laughable! Thank you

After much deliberation I chose First US Floors to install almost 1300 sq ft of 6.5 mm luxury vinyl plank on a Sunday. Matt and Carlos took the time to discuss the pros and cons of the different types of flooring. They also have an extensive selection in store. My current flooring was mostly laminate but there was also a glue down hardwood in my living room. The hardwood alone took a day and a half to remove. Several other company quotes included extensive charges per square foot to remove it but First US Floors charged me one flat demo fee. They gave me the option to install shoe moulding over the install and against the baseboards or remove and replace the baseboards. They explained that they would be careful but baseboards could be damaged and would need repainting after reinstall. I chose to have the baseboards removed since I need to have the house painted anyway. Matt estimated the job would take four days but I'm happy to say the crew started Monday morning and by Wednesday afternoon my entire house was done! Carlos worked late to ensure my bedroom was installed as promised so I could put my bed back together. The entire experience was quick and pleasant and I could not be happier with my product and the install! read more

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Drove all the way from McKinney as the store showed it was open on Sunday. Got here and even though the door on the sign had Sunday hours the doors were locked and lights were out. Update your store hours so as to not waste anyone else's time. read more

Thank you to First US Floors for a job well done:) we decided to tear out the carpet in a large portion of our home to match the existing tile and we were worried if it would match up correctly for a seamless transition, what a great job this team did! Matt and Carlos were amazing at answering questions and concerns immediately and they were always courteous, patient and understanding. Integrity and honesty are very important to us and that is what we got from this company. The job was completed just as promised and our home was treated with respect. Messes were always cleaned and they even had the floors cleaned to ensure no grout haze. That's important! I recommend this company highly and would not hesitate to work with them again on a project. read more

Carlos and Matt.... These Guys are the Best!!!!! Our 3rd time back to them we had them finish the flooring in the house and they have done another SUPER FANTASTIC JOB!!!!!!! 1st time round they did the wood and tile everywhere but the back 3 rooms......Absolutely BEAUTIFUL job!!!!!!!! everything went flawlessly and it looks GORGEOUS!!!!! LOVE IT!!!! A few months later we had them completely redo our master bathroom...STUNNING!!!! so now it was time to finish the back 3 rooms.....WOW!!!!! WE'RE SO HAPPY!!! we've been smiling for 2 days now and our faces hurt!! I cannot recommend these guys highly enough. They get a DOUBLE 5 STAR RATING from the Pegues Family!!!! and the best part is that their prices are VERY REASONABLE!!!!! read more

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I had to fire my previous contractor. I called them on Sunday and they came out an hour later for the estimate. I chose the flooring Monday and they installed my entire house on Tuesday. They did an amazing job and the best price in town. I can say enough great things about them. They exceeded expectations in every way. read more

I am writing to change a review I made earlier on 9/5/2020. After discussing my complaint and concerns with Matt he was able to explain to me that the reason our flooring install took longer than I expected was the complexity of our job. He sent his best installer to do our floors knowing that he alone could do the best job for us. The floors have turned out beautifully and I regret posting my earlier negative review before talking to Matt. First US Floors took the time to give us the best install possible, read more

We are remodeling our new home in Tx, moved form Ca and didn't know anyone to ask. Found them on Yelp and what a great decision it was. They were very accommodating about our schedule and patient with us throughout the process. I would highly recommend them. They installed the over 1500sq ft. of laminate flooring for us and their quality of work is excellent and great to work with. If you need flooring installed, they are the experts. Thank you Carlos for all of your help and for your great customer service! read more

Do not use this company for flooring. They showed up a day late and sent 1 poor man and a teenage girl to install wood floors in our home. Neither worker is wearing a mask and we are on DAY FIVE of what should have been a 3 day job at most. 1900 sq feet of flooring and 1 installer. This is not the company for you. read more