Matt and Carlos were great to deal with. The installers did a great job installing hardwood floors throughout my house. There prices are great and I would definitely recommend them. read more

See all

First US Floors replaced and installed 4,000 sq foot of flooring in our home.  The majority of the flooring was carpet and First US Floors replaced it with hardwood. Although there were a few expected frustrating issues with such a large job, Carlos and Matt at First US Floors were very dedicated to getting an end product that we were happy with.  I could not have asked for better customer service and project management than that we received from these guys.  They were both extremely polite and courteous and personable.  Having the house under construction was a stressful time but these two guys were very sensitive to that and were willing to go above and beyond to make everything go as smooth as possible.  Also, First US Floors followed up for several weeks and even came out to inspect the floors several times to make sure we got exactly what we wanted.  Matt and Carlos are 1st class guys and I would highly recommend them to anyone looking to do renovations in your home. The floors are beautiful and we are very thankful that we now have a relationship with First US Floors and we are planning on working with them again in or next phase of renovations. read more

See all

First U.S. Floors installed a new floor for us at our house in Coppell. We enjoyed working with Matt and Carlos. They helped us select a very nice hardwood floor from Du Chateau. The installation crew were always on time and very professional. Thank you Cuba. The final product was completed on a timely basis and looked magnificent. read more

We enjoyed working with Matt and Carlos at First US Floors on flooring/carpet project in our home. They have a great selection of carpets, laminate, engineered hardwood, and other options. The work was started on time and Matt was very responsive to a few minor follow up items. The price, especially given the quality of work, was very reasonable. Would highly recommend! read more

Matt and Carlos were awesome to work with. We needed floors done pretty quickly and they worked with us to get the job done. We had to demo tile in the kitchen and family room and put down hardwoods. They were very professional and their crew were efficient and meticulous. We are so happy with the results. If I ever need any other work done, I am definitely going to go back to them! read more

These guys were hired for a 3-day job and were fired after a month of not showing up, not being supervised, consistently breaching the contract, trashing our house and most importantly, shoddy workmanship so bad they had to tear out their work twice, and the result after a month was not up to anyone's standards. They got vindictive after being fired, blaming us for their negligent work, and we are now seeking legal recourse. read more

I just had floors installed and could not be more pleased! The installation team was great! They were very respectful of my things and actually work at home so really appreciated their professionalism. If I have any needs that could be fufilled by US floors, I would not hesitate going to them again! read more

This is an unethical company with no professional values. The Sales person Carlos gave us a estimates with carpet samples which he brought to our house . Then was followed by text from Matthew(Matt), the owner with the same price which was given by Carlos . So we decided to go to their showroom to see if they had different colors of the same carpet Carlos brought to us. Matt was their we asked him about the carpet samples which Carlos brought he said that was expensive carpet Carlos did a mistake, he does not know his products well , he showed us rug like carpet for $2.69 , My wife told me this looks like a Con company they just to show you different quality for samples in your home , and install third quality carpet because some people think they are getting good deal and pay them deposit , they are stuck with them . I strongly recommend not to get any estimates or give down your deposits or never choose this company FIRST US FLOORS located in Carrollton,Texas read more

We hired them, based on the other reviews here, to put in hardwood flooring, backsplash, and new countertops for us at our new home. Matt and Carlos were very nice and helpful during the selection process. The reason we are only giving three stars is because the logistical coordination and communication on when the installers would be at the home for installation was terrible. I would be told they would be at the home at 8:30am, so I'd drive out there, and no one would show.. the entire day. I'd finally leave back to my apartment, and suddenly at 6:30 pm get a call that the installers are there waiting for me. I was expected to interrupt making dinner for my family and just drive back out there. I wish I could say that only happened once. I repeatedly told them I needed a half hour notice of when the installers would be there so I could have adequate time to drive there. I NEVER got that courtesy and I would get frantic calls that 'the installers are at your home waiting for you.' or I'd be told they would show up at a certain time and they never ever did. Complete lack of respect and courtesy for my time. The end result looks good, however I had to keep a careful eye on the installers. There were a couple of incorrect cuts on the countertops that I had to point out and that the installers had to hide with other material. During the backsplash installation I had to make them redo a few tiles because they were putting some of the tiles backward so the unfinished ends were showing and mixed with the finished. Some of the grout has cracked since and I'll have to redo. The flooring installers also used some kind of hard wood putty (like bondo) for putting over the finishing nails on the molding which then left me with a very long arduous task of trying to sand all of it down to paint on. I'd prefer they just use drywall compound and wouldn't have used that. Matt and Carlos did apologize and remedy problems I brought up. So, I have mixed reviews. This is the first time I've hired out for these services so I don't have a good comparison. I would probably try elsewhere next time. read more

Finally, after several years of dealing with old dusty carpet we decided we were ready to have it replaced with laminate! We have beautiful new floors throughout the entire house. Matt and Carlos were great to work with and the installers did a wonderful job. Fast installation and great price. The floors are beautiful and we love them! read more

We highly recommend First US Floors. They did a great job installing hardwood floors in our home. They came out right away for a free estimate, and once we decided on the floor, managed to accommodate our very limited time-frame to get the job done. Extra credit for great communication throughout the whole process. Thank you! read more

It was great working with Matt and Carlos on the purchase and installation of new carpet in our home. Great selection of products, willing to work with us on getting a sample, patient in our decision making process, and then fast to act when we were ready to go. Install team worked quickly, cleanly, very efficient. All around a great experience. We would definitely use First US Floors again for any flooring project for our home. read more