My house had a pipe break under the slab and we had to renovate our entire first floor due to a really bad leak. Our beautiful hardwood had to be ripped up. Drywall was cut to find the source of the leak along with jack hammering through concrete in the kitchen and laundry room leaving HUGE gapes in the floor for weeks. The plumbers we hired left our house in complete shambles. We got some bids from professional flooring companies to put our home back together and decided to go with Masters flooring and I'm glad we did! The very day I called Masters, Julie was at my house within an hour to take measurements. I knew that day I'd probably hire them because that impressed me. We got an estimate on our project pretty quickly and it just went from there. She recommended an amazing painting company, Ben Moore Painters, who made our house look brand new! This company responds quickly, is attentive to the customers requests, extremely patient, and takes pride in their finished product. I highly recommend them. read more

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Had a great experience with ordering and getting carpet installed. Also got a couple of good recommendations on painters.

Master Flooring was the right choice. Mike and the guys were professional and always communicating. The floors look great and we will be get them to finish of the rest of the house. Thank you guys. read more

Masters Flooring - Just small peak. - Flooring Near Me - Keller, Texas

We wanted to install new laminate tile in our living room and bedroom and decided to go with Masters after visiting a few flooring stores in the area. A few days before our scheduled install date, we got a call saying the manufacturer was delayed in sending our materials and we bumped in back a week. No big deal, I'm sure that happens. The day of installation, the crew was on time and did a nice job installing our floor. But they somehow lost or forgot the t-molding, so we called Masters back and they would follow up with us. After several weeks, they finally called us and said they got new t-molding and would finish our install. The day of install, they were late and when I called, they said they couldn't find the t-molding at the warehouse. They finally located it the next day and when they came to install it, they didn't have enough materials to finish. It was missing the transition area around the fireplace. So after another few weeks of communicating back and forth, they finally said they could either backorder more of the same exact t-molding from the manufacturer (which would take several more weeks) or bring some from in-store stock that would be a close match. At this point we were almost 2 months after the original install date and we were just ready to get this job done, so we decided to go with the in-store stock. If you look at the other reviews, if your installation goes off without a hitch, you'll probably have a great experience. The final product looks great and we're happy with the new floors, but getting it finished took close to 2 months and was a frustrating experience with numerous re-schedules and having to juggle our personal/work schedules to make sure someone was home. read more

It's always a bit stressful to replace flooring: it's relatively expensive, the process is disruptive, and you live with results a long time. That's why it's CRITICAL to have the right people on your side. I had previously had my home measured and quoted by a big-box retailer, but my experience just to get measured, plus the horrible "nickel and diming" the quote reflected (a charge to move each piece of furniture, you are allotted three bags of grout, if you need more... etc, etc...) Well, I really didn't have a very good feeling about them. So I went shopping. That's when I found Masters Flooring. Their selection is great... I am certain that I got a better product at a better price, but that's not the big story here: it's their crew. I had tile that looks like wood installed. The crew was professional and as high as my expectations were (I am fairly... exacting) they exceeded. The guys really knew what they were doing, and ensured everything was perfect. What more could I ask for? read more

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I requested a quote from this company but was told that I needed to go to the showroom. It was far from me but I went. The lady at the show room was great, nice and helpful. I set up an appointment and the person who came to see me wasn't very amiable. She just didn't care very much, didn't say much and acted like she was too good for my business. I'm young and perhaps she deducted that she didn't need to treat me with any sort of professionalism. Made it seem like she was there doing me a favor. I met with other companies who gave me a completely different experience. I have gone with a different company, I was never even given an actual quote even though she just left unceremoniously and said she would email me, which she didn't. No one ever followed up. Other people seemed to have a good experience. I guess you have to be a certain kind of person to receive proper service and I didn't quite fit the picture for them. Seems like everyone should get the same service. The only reason I didn't go with one star is because the person at the show room was nice and helpful. read more

Amazing customer service! We had a hard wood step tread broken and had an extremely hard time getting anyone to come out and give us an estimate. I called 4 companies in the area and only Masters came out. They gave me a fair estimate considering it was a special order. The Workman from Masters was quick and clean and just amazing work! You cannot tell which step was replaced! Perfect job! read more

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Friendly and professional. Very helpful as we tried to figure out what we were going to do with replacing about 2500sf of carpet.

I called this place and had spoken with someone. I guess they couldn't get someone to come to my place to measure.

Unfortunately we had a pipe bust in our foundation and had our very own hotspring in the middle of our house. One of the many things that was ruined was the carpet in the main living area in our rancher. We had no experience with any flooring companies so we reached out to the local company at Masters. We spoke to Michaela and they were at our house making an assessment within one hour. This was a very traumatic situation for our family and Masters did their best to make things easy for us. From the first time we reached out, to ultimately the final installation, we could not be happier with everything. The customer service, knowledge and the actual floor that was installed exceeded our expectations. The prices were very competitive and I would definately recommend Masters flooring. Cheers to Mike, Michaela and Emma for a job well done! Thank you!!! read more

Masters Flooring - Flooring Near Me - Keller, Texas

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Mike and Michaela provided excellent customer service. They had a good selection of various flooring with competitive pricing. I would highly recommend them for your flooring needs. read more

Rachel was on top of it and very easy to work with. The work was excellent and we r very happy. The only thing I recommend is better draping in the kitchen. There was a layer of sand in literally everything. read more

I had them come out on Friday to give a quote to install some floors in my hallway, install some baseboards there, fix some baseboards pulling away from the wall (all after water damage) and also looking for a quote to install shoe molding for all the baseboards throughout the whole house. I was emailed the quote to install floors on Monday, and told they were waiting on their baseboard vendor for shoe molding and would have that by the next day. I replied asking about the baseboards being pulled from the wall and was told she was advised they cannot repair them. No suggestion on other options. I waited for them to follow up on the rest of the quote and didn't hear back, so I emailed on Wednesday asking for the rest of my quote and also asked if the baseboards that are pulling can't be "repaired", can they replace them. No response. Guess I'll be finding someone else. read more

Masters Flooring is THE Premiere TURN KEY Flooring Service in the DFW..... My Home AND my Business have been transformed by Masters Flooring..... 10 stars out of 5 !!!! read more

Wayne from Masters Flooring went above and beyond to help us with our carpet upstairs. The floors look fantastic! He also provided us with insight and valuable information on our floors downstairs when we had an issue with another company's install. He was more than willing to review their work and provide us with a direction to address concerns we had with the other installer. I just wish we had them do all of our floors. I'm sure we would have been much happier with the results. Masters Flooring has a fantastic group of employees who are willing to go the extra mile to earn your business. It's a WIN-WIN situation for their customers and their company! read more

Mike found the perfect carpet for our family room. We were in an out in minutes, got it installed the next week. We could not be happier with the carpet and the installation! I went by Yelp to see who to pick. I'm so glad I didn't choose Home Depot or some other big store. We will definitely choose Masters Flooring again! read more

Masters Flooring did an amazing job with our floors. They had to remove hardwood, tile and carpet. They finished in three days and cleaned up as they went along. I highly recommend them for the wonderful job they did as well as having an extremely friendly and responsive staff! read more

Wood floors look great! Finished them faster than expected. Would definitely recommend them to anyone wanted new floors put in.

My first impression with Melissa was great and she continued to follow through during the whole process. It was her professionalism that won us over and got us through our project. We had our first floor redone, and custom cabinets with a kitchen remodel as well. Without going into too much detail, the luxury vinyl plank install was a nightmare. The product looks great if you like making noise when you walk. The installers did not have a good attitude when they were told to redo what they did not do right from the start. There was a true miscommunication between store and the subcontractor. I felt like I was put in the middle to let the manager, Mike, aware of the poor install work. Mike only came to the job site due to my complaints to Melissa during the flooring install. He was very poker face when we first met and he said he usually checks the site but he was "busy" getting ready to go out of town. The common comment was "this is a floating floor" and all it's advantages, however it was visibly moving so much it made noise when walking barefoot. Finally, the second time I asked him to come to look at the rest of the floor once installed, he agreed it was not properly floated and they would redo what I thought was needed to be redone. The subcontractors did not agree and blamed the store for not ordering enough patch for what was needed. I was not charged for additional materials needed for the redo but felt like I was stuck communicating to the subcontractor who did not want to do the redo. Mike has not once looked at the redo or called me about my floor since it was done a month ago. The excuse of being too "busy" is no excuse. I truly believe the product is great but the subcontracted work did not know or care enough to level and float the floor properly. My floor still makes too much noise and will probably come apart in places from what we are experiencing now...will not use this company for my second floor now. read more

I can't say enough good things about Masters Flooring. A job like mine will never go without a hiccup or two. This is the test of great customer service. They where there to answer any question and addtess my concerns in a timely manner. This, plus the fact my floors are beautiful, is why I would definitely recommend them. read more

Masters Flooring recently did the flooring in a home we purchased. From the young man on the sales floor who helped us pick out our luxury vinyl planking to Amber who measured the rooms and kept us informed every step of the way, to the guys who laid the floor, it was a first class experience. We're planning on doing some other rooms so Masters Flooring will be getting a call. read more

Had master flooring install hand scraped hardwood throughout the house. Was on a short timeframe as we were moving in. They did an incredible job and was done well within the time frames they promised. The owner, Mike, was in constant contact to insure I was satisfied with work. Will recommend and use again. read more

Best flooring around Keller. Got an estimate on Monday and had new floors by Wed. They even fixed the work that a previous company had messed up. Great price and wonderful customer service! read more

Masters Flooring - Flooring Near Me - Keller, Texas

The final result was pretty good, but the ordeal was inexcusable. There is poor communication and oversight for the work. We had to delay our move twice. I chose a locally owned business that specialized in flooring because I needed them to match an existing hand scraped oak floor. The first floor that they installed used wood that was not the same grade that was in our home. We were pleased that they agreed to tear it out and start again ,evidently because they did not feel that they could redeem the job that was done. We rescheduled our move. When we arrived to inspect the second installed flooring after they were supposed to be finished, It did not appear that they had been varnished. After I called them, they agreed to send someone out and did additional work for several hours and then, magically, they looked like the other flooring. This resulted in another delay as the varnish had to dry for another 2 days. They did not send the trim person out until we reminded them - a week after the move was complete when MANY of the baseboards were covered with heavy furniture. The floors turned out well, but I think there could have been more concern showed toward our schedule, job oversight, and better communication. read more

I had been shopping around non-stop for new flooring for my relatively new house and kept getting the run around on a solid price from any retailer. Most of the places I talked to wanted one price for the wood, another price for the wood plus install, and then another price for the trim to complete the flooring. Prices kept inflating and all of the quotes stated "subject to change if we come across any further work that needs to be done once the works starts". As I haven't owned the house for a year even and I did not know what the floors looked like under the carpet, this clause made me extremely skeptical. I contacted Masters Flooring out of the blue and started asking questions and the woman I was dealing with seemed to put me at ease with the process and their pricing seemed so much more fair than anyone else I had talked to!! My husband and I went into their showroom on a Saturday, walked out with samples to look at in our house, and we never once were bombarded with harassing phone calls or high pressure sales tactics! I was sold!! The process of replacing flooring is never an easy process as your entire house gets turned upside down! The installers made this expected pain in the butt experience extremely easy and painless! I was expecting my house to be left in shambles and a complete mess, but what I experienced was the opposite! Not only did the installers move all of my furniture (mind you, my furniture is extremely heavy!!!), but they also left my house extremely clean and with no reminisce of any flooring mess! I could not have asked for a better flooring experience from any retailer!! I would highly recommend Masters Flooring to anyone!! I know I will be doing the rest of my flooring in the near future and I will go back to them without any doubt! read more

My wife and I spent three months trying to select a vendor and the tile and wood we wanted installed in our home. We chose Masters Flooring because they were one of the vendors recommended by friends and I am glad we did. Melissa helped us select the wood floors and the new tile for our bathrooms and shower. We replaced the flooring in our entire home with two different crews (wood crew and tile crew) working to complete the job in seven days. The floors and shower are beautiful, the crews did excellent work and worked extremely hard to get it done right. I am so pleased we chose Masters Flooring and I would recommend them to anyone seeking to replace the floors in their home or office. read more

We had Masters Flooring install carpet in our office when we were opening. The sales process was easy and the rep made several recommendations based on our needs and usage. The installers arrived on time and were very courteous. Overall a great experience! read more

I am editing my previous post since my first call into master flooring did not start off completely positive but that was totally fixed. There was some miscommunication but they went above and beyond to fix the issue. The sales associate stayed on top of the issue throughout the weekend and I was notified at the beginning of the week that my sample tile piece would be in. read more

Thank you Melissa for helping us pick a beautiful floor. The installers were great and cleaned up well after the floor was torn out and new installed. Mike came out and did a few touch ups and gave me good cleaning tips. Fantastic customer service! read more

We used Masters flooring early this year. We had wood floors and carpet installed. Wanted to see how product wore and installation held up after 5 months. Our initial feeling was we got a great value from Masters. After 5 months that feeling has only strengthened. They do a nice job from start to finish and offer competitive pricing. read more

Two trusted colleagues urged us to check out Masters Flooring for an upcoming home improvement project. They referred us to Melissa, who was well-prepared with options and recommendations when I finally met her in person. Basically, we needed to remove all flooring installed by the home builder over ten years ago. We hoped to upgrade from "all carpet" to a combination of hardwood and better-quality carpet. Melissa understood our wants, needs, and desires very clearly and worked within those guidelines. No pressure, no upselling, no nickel-and-dime games. She measured the rooms precisely, and presented three different proposals (varying proportions of hardwood and carpet). We appreciated that everything was spelled out in easy-to-understand, unambiguous terms. Once we made our decision, the flooring crews were scheduled. First was the hardwood crew, followed by the carpet crew two days later. Both crews were fantastic: Arrived on time, courteous, knowledgeable, and very skilled. It says a lot when a crew has been working together so long, they function as a tight-knit team. The process flowed seamlessly. No time was lost. Mike, the owner, got in touch with me during the project to make sure we were pleased. Definitely appreciated that personal communication - you have to love local small businesses for that! The house was cleaned of scraps and debris after the installation was completed. Very impressed with the whole process, from concept to completion. We're grateful to those who gave us the great word-of-mouth recommendation; I'm happy to pass along the favor and write this review. read more

We just installed about 1200 SF of engineered hardwood in our downstairs and Melissa and Mychaela (?) were extremely helpful and patient in helping us get exactly what we wanted for our home, and very close to our budget. They made us feel like our job was as important as if they were doing their own homes. The 3 man crew had to move alot of furniture around over the 3 days. They never once complained and always treated our furniture with gentleness and great care. They patiently answered questions and were very willing to do things a little differently if we wanted, while giving their opinion in case we wanted to know what they thought. Their clean up was impeccable, detailed and painstaking. The result was much more than I had hoped for, having walked on bad flooring jobs before done by other flooring companies. I will recommend Masters Flooring to friends without reservation. I hope they made a good buck on us because they deserve every penny of it. read more