Thou worth has always been my go to place for rug and upholstery cleaning. We had two swivel chairs that are light colored and needed to be cleaned as well as have protection put on them. As always that worth did a great job and made sure that we knew not to sit on them for 24 hours until they were dry. read more

We contacted right before Christmas for pickup. They came promptly and picked up 4 rugs for a deep cleaning procedure. The rugs were returned about 8 days later and reinstalled. All four looked really so much better. The workers were very punctual and efficient. We are very pleased with their service and would highly recommend. read more

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My elderly mother had Dalworth come to our home to clean her room, office and 2 sets of stairs. He was done in 10m?? He didn't do what he was to do prep wise, he was rude to my Mother and then told her there would be an additional charge if she paid with her charge card.... so she paid cash. She did reach out to the manager, Shauna Calloway, and has printed correspondence where Shauna states they would refund $162.84 within a week because the check needed to come from corporate. It is now March 27th when my Mother reached out to them again... no check and was told by the lady who answered the phone that Shauna wasn't going to speak with her but they'd have corporate issue the refund check then... What kind of business are you running? Inadequate service, disrespectful techs in people's homes, not performing services that were scheduled, giving the elderly the run around .... Would love to hear what you have to say about that type of service. And yes, everything is in writing and everything has been recorded so the poor customer service from the moment the tech walked into our home to the lack of response to my mother is accurate. read more

Did exactly what was quoted. Very good job and a dependable company to work with. My rugs were cleaned and deodorized and ready when said they would be. read more

Really disappointed with the service and quality of work. The cleaning tech (Tony) dragged our dining room chairs over the tile to the kitchen and left marks. These are very lightweight chairs! He left mud and water in the foyer after he was done but the topper was when he dumped all of the bio-waste in the road in front of the house and my husband had to clean it up! 24 hours later our floors are wet. Def will never use again! read more

Looked up their website found they were offering $50 of for a $200 minimum order. Called and got a quote to clean our rug. Rug delivered in great shape but the charges seemed high. Call customer service and was told that offer was for Dalworth clean not Dalworth rug clean. Really leaves a sour taste to an otherwise good job. Heads up people, get those quotes in writing. Other rugs in the house need cleaning but we'll be using anyone other than Dalworth. read more

Left two messages to have my home cleaned with a receptionist over two separate days...calls never returned. Third call ...was put on automatic hold...where for ten minutes I listened to inane bubbly boasting of how great they are before I gave up and hung up. At some point you are so busy, you forget to provide service at the very beginning of a client relationship...so all this quality work you boast about...never gets to be demonstrated. J. Trammell read more

I had an appointment for Saturday between 12pm and 2pm. I received an email confirming the appointment. Since I had not seen or heard from Dalworth by 2:30 I called. They said the truck had broken down that morning and the office did not have an update. Dalworth never called me to let me know there would be a delay or a no show. My Saturday is shot. I am very disappointed with Dalworth and I do not recommend them for carpet cleaning. I made a new appointment with Zerorez...... read more

They followed directions. I have a dog and cat who are escape artists and explained that door was to be kept shut and they respectfully did what I was asking. Great company great hiring!! read more

Scheduled for a duct cleaning in our new house due to our daughter's severe dog allergies and the previous owners had dogs. The original appointment was rescheduled by the company and we agreed due to the urgency. The new time that the service was to be done, I received a call that they were no longer able to come. We asked for a reschedule as soon as possible but we were told that it wouldn't be for over a week. I was promised a return phone call, but didn't receive one. Called again two days later and was promised another return call from supervisor to get this service scheduled. It has been four days and still have not received a single phone call. Needless to say, our daughter is taking medications to keep her comfortable as we wait for service... if we don't hear by tomorrow, then we will be looking for another company ASAP to help us! read more

We were the first appointment of the day. No one showed up. Called dispatch, were told that the guy was in "traffic" and needed to get gas but would be there in 15 minutes. No one still showed up. Spoke to the manager and they told me there was nothing they could do and were super rude. Eventually the guy showed up with his girlfriend that does not work for the company. We turned him away due to lack of professionalism and the fact that they were trying to bring a stranger in our house. I was also quotes two different service minimums using two different phone numbers which was very sketchy. DO NOT USE THIS COMPANY. read more

These guys ROCK!!! We are new to the area and saw Dalworth on a local news station a few months prior to calling them. We had called on Monday and scheduled the technician(s) to come out Tuesday afternoon. Not only did they show up on time, they were VERY professional! They explained everything that they were going to do and what our price door would be. Mike &'Vince took the time to put towels down so they wouldn't mess up Our hard wood floors and clean up after themselves. They took pride in their work and wanted to be sure we were happy with the results as well. They are a little pricey, but sometimes you get what you pay for. I would strongly recommend using Dalworth!!! We will be in touch to get our hardwood floors cleaned in the future! read more

They did a great job cleaning our carpets. However, there was significant upsell on what they quoted. They tried to sell "enzymes" and extra features. I know it's their job, but make sure you know what you're paying. read more

Do NOT use Dalworth! Quoted me $150 for four rooms. I told the person on the phone I needed pets stuns cleaned and she said they do this but would not quote this over the phone. The man came out and quoted me $150. for a four by four area in the room that needed the pet cleaning! This would cost $700 to clean the room! He is goung to do the general cleaning with spot cleaning for the $150. Please tell all your friends not to use this company! read more

My house has been in need of a good carpet cleaning since waaaay before my last party (which was in January), so you can imagine how dirty the carpet was. Some areas were so stained with dirty I thought there is NO WAY they can get this cleaned. So I thought hmmm I should call Dalworth - mainly because their sing-songy commercials are seared into my brain taking up valuable space. Appointment booking online was easy. Of course, they had to call me back because I live in a condo and they have to use a portable unit. They only bring out the portable cleaners on Mondays. So much for getting the carpets cleaned up while I had my parents here to be at home for them. Anyway, my appt was today between 9 and 11AM. Two guys showed up (Kyle and Kylon?) at around 9:20 and seemed to be quite friendly. One of them started playing with my cat immediately so big props to him. They prepped the carpet, quoted me how much it would be to fix the two runs in the carpet, and got to work. They finished a little after 11 and HOLY SHIT BALLS the carpet looks ahmazing! They fixed the areas that were messed up and the carpet actually looks beige instead of some dingy mix of gray and brown. Amazing!! I also got 25% off the cleaning although fixing the two problem areas pretty much eliminated all that savings. And when the guys left, they cleaned the wood floor where the machine had dripped some water. Overall I thought the appointment process was fairly simple, the wait time was reasonable, the guys were professional, and the job was phenomenal. I definitely recommend them for your carpet cleaning needs! read more

We all know the commercial, let's sing it together.... "call 267-8433 because the next best thing to new is Dalworth clean". I think it has been the same commercial for the past 20 years but apparently it works, because when I needed an area rug cleaned, Dalworth immediately popped into mind. Water overflow problem, bedroom area rug partially soaked... ringing it out level soaking. The process was easy - google, call, schedule pick up for the next day, returned in a week and placed back in the bedroom, including putting furniture back where it belongs. Pros: Easy to schedule Fast Professionally attired and pleasant crew Rug looks fantastic Cons: Not cheap, but not really sure how it compares to others in the area Rug smells - some people might consider it pleasant, but for someone like me with allergies who uses every product "Free and Clear" of any scents, it is nothing but a sneeze fest. (I would hang it outside to air out, except for all this darn rain!) Would I use them again? Yes. But next time, I will clarify before hand that I need an odorless rug returned to the house. Otherwise, I will call around until I find someone that uses hypoallergenic or nonscented detergents. read more

no no no!. do not go online to make order either. they will give you a total online and get to your house to double and triple the charges. they're not even a quality service read more

Terrible customer service! Purchased a Amazon Local Voucher from them. The promotional value expired but they wouldn't even honor the 5 year value. I put in a call to Amazon and received a call from the company saying they would honor it. (Not sure why making $50 would outweigh obtains a possible new customer) I booked on a Tuesday for Saturday the tech said his supervisor Rick wouldn't honor it since it was expired. Even though it has a 5 year promotional value stated on the coupon. (He must have known of a history of their cheating ways.) I had a voicemail from Tara stating they would honor it for the full amount and played it for the tech. He was too nervous because he said if they didn't honor it, the money would be taken from his paycheck. I left Tara a message the Saturday of service and called her back Monday. She returned my call saying her supervisor Rick Mahoney was only willing to give me a gift card for the promotional value. (Rick sounds like a weasel to me.) The actual tech did a good job but apparently Rick Mahoney is a disaster and cheater! Why print something saying 5 year promotional value with no plans of honoring it? Only after I threatened to have my attorney deal with them did they agree to their own coupon. Beware of their pricing!!! Don't believe they will honor anything you have in writing, get over the phone or even have a voicemail stating. Would not recommend. read more

After my adventure with the Dirt Doctor (AVOID!!!), I called Dalworth to see if they could schedule someone on short notice to clean my carpets....could not be happeir with the quality of service, the professionalism of the technicians, and the cleanliness of my carpets....They took good care of my carpets and my home...and the quality of work was important to them, and that I was satisfied with their service!!! Wow, what a novel business model!!!! And no, they were not $49....learned my lesson the hard way with Dirt Doctor...you pay for $49 service, and that is EXACTLY how you are treated!!! Would not consider using anyone but Dalworth in the future!!! read more

We have hardwood floors and added a new puppy to the mix. Little Clayre felt the floors were worthy of chewing. We began looking at possibly replacing the entire area and looking at the cost. We called Dalworth to see what type of magic they could work. Our floors had never been treated since the house was built in 2012. When Dalworth came in and revamped the hardwoods, we felt like we bought brand new flooring! Unbelievable job- I highly recommend this company. The service exceeded our expectations and we will use them again. read more

Marcio came out today and did an excellent job. He was professional, considerate, and timely. Everything looks great. Definitely recommend!

We sent our 8x10 area rug to Dalworth and they returned it still dirty and damaged. There is a 3inch cut on the edge of the rug. Their manager, Jeannette Jordan, lied to me and told me that she had photos from when my rug was picked up that showed the damage was pre-existing. I told her that they examined the rug and took one photo before taking it away. I've been shown that one photo by the two guys who delivered the rug showing no damage. I asked her to send me the photos but she did not because they don't exist. I emailed Shane Hobbs who is the owner of the company but got no reply. This company did a terrible job, damaged my rug, and then had the nerve to lie to me. They have not compensated me for the damage they did. NEVER do business with this company. Very dishonest! read more

I would highly recommend. Picked it up and dropped it off for free. Only took a week as promised. Got an exact quote with tax, they even Gave me a $25 off coupon I didn't know about. I have a very fluffy soft white shag rug- they got rid of paint stain (which I didn't think they could) de-matted, fluffed, and cleaned it. Looks brand new again. Professional and friendly delivery guys- even helped me move my furniture. They do what they say they're going to do. I would highly recommend their service. read more

Dalworth Rug Cleaning - I would highly recommend their service. - Carpet Cleaning Near Me - Euless, Texas

I had set up a cleaning for last Saturday between 11am to 1:00 pm. No one showed. When I called at 3:00 pm- they said someone had driven by and saw that I was on the second story- which I had already told their receptionist that I was on the first floor however my part of the building has a basement area. Anyhow she ask me to hold, she came back on and said sh'd call me right back in 10 minutes. That call never came back. I called today asking if they are still working. Yes she says but we wouldn't be able to do the carpet cleaning for 2 weeks. I don't believe you Katie. Anyone else have trouble with Dalworth?? read more

I recently bought a huge silk/poly shag rug that my dog felt needed to be christened (peed on, rather). I called Dalworth due to a tv ad about them picking up rugs and dropping them off for free. They were also doing a percentage off your first service. SOLD! 2 men came a few days later moved furniture off the rug, rolled it up, and said they would be the following week to deliver it. I received a call confirming a good time for the delivery of the rug. It was delivered smelling great, stain free and in new condition for about $200. Very easy, quality service for busy people like me! I will use them every season to keep our rugs sanitized. read more

Outstanding service. Exceptional value. Impeccable craftsmanship. STANDING OVATION!! My rug looks exquisite. Superior cleaning and I asked Dalworth to remove the fringe. Their craftsmanship and attention to detail is exceptional! Thank you to Amy and the delivery guys Ever & Adrian. read more

Today I had to cancel my cleaning because the cleaning agent came over  and charged me 3 times the amount that was quoted online and the amount I paid one year ago. Most importantly I cancelled because the agent did not have on a mask, nor feet covers nor did he change the gloves he was wearing outside of my home before I let him in. When I asked him about the mask his response was, " I left it outside, do you want me to get it." It was not a sincere question but condescending. His attitude was one of me bothering him. He continued this attitude when I asked him how he came up with his measurements when I didn't see him use any tool. He said I used my feet! Then he asked if I wanted him to get the tool out of his car! I said no and then I told him to leave because he had potentially infected my entire family.  I was made aware that another cleaning agent was ill that was supposed to clean my home yesterday but Dalworth had to reschedule. How do I know if this was due to COVID-19? I, after the agent left had to use Lysol and disinfectant wipes to clean all surfaces including the carpet that he walked on! He sat his supplies on two areas of my kitchen and walked into all by one room of my home which is my daughter's room who has asthma! She of course is high risk at this time. The cleaning agent had no respect for me or my family or my home. He had a flippant attitude when asked about proper protection and also disregarded company policy that ensured me that he would wear a mask and properly handle my home.  Now my ENTIRE home needs deep cleaning to make sure me and my family are safe enough! I will be reporting this to corporate and any Texas or federal agency that this needs to be reported to.  Dalworth management should have immediately called me after being notified of this incidence but it is 1 hour after and I have called the office twice and no return call. Do not give them your business. This is a non-negotiable at these times. read more

I don't know who these customers are referring to or what company provided "good" services to many who submitted good reviews; apparently, we're not using the same company. I am a Disabled Iraq war veteran who is unable to clean my area rug in my Living Room, as my area rug measured I believe 10x13. This company and it's personnel are very unprofessional; inconsistent; unknowledgeable and very dishonest. First, I was searching for a local company who cleaned area rugs, and I came across in my google search Dalworth Rug Cleaning. I thought, "ok"; if anything, I was not "AT ALL" expecting for this type of service to come out of Dalworth; but I should had known, as I use to attend a H.S. in Grand Prairie, which bused in many of the Dalworth children back in the early 80's. Anyway, I made several phone calls in an attempt to reach someone at this company, as there were "NEVER" anyone to answer the phones directly; instead, there was always a voice greeting instructing you to leave a message and someone would return the call. Well, a day turned into 2; then into 3; heck, I can't even recall when I "FINALLY" received a call back. When someone finally called, I provided my specifics as to what I was wanting and the young lady abruptly said someone would call me back. Once again, a day turned into 2; then to 3???? Nevertheless, when someone once again FINALLY returned my call, information were exchanged, as we agreed upon a day for pick up. This scheduled pick up did not go well; either, as no one ever showed up; then when I went through the process ONCE AGAIN to try to call and speak to an actual person, I was told that they did not have anyone coming to my area around the time we initially "AGREED" for pick up. At this point I was furious and time was of the essence to have my area rug cleaned before I undergo an upcoming major surgery for an incident that occurred while I was in Iraq. Nevertheless, another appointment was scheduled, but this time they gave me a 4-hour window on a monday, when I "CLEARLY" told them at the beginning of our phone discussion that I would be attending several doctor's appointments on monday morning, as mondays are my days I set aside for medical. Well, while I was heading home from a neuropathy appointment, I received a call from; I believe her name is Vilmarie Toucet, (since this is the name on my invoice I received via email) stating that they were 20 min out from my home. Of course, I ripped into her and said since you people gave me a 4-hour window from 8-11am, it is now only 9am, I will see you when I get home as I was not going to speed and kill myself just to meet them at my house. Mind you, I still ended up arriving home before them; yet she deliberately said they were "ONLY" 20 min out. So clearly she lied, and to add insult to injury, I knew the exact time she and her colleague arrived to my home, because I have cameras all around my property. After she and her colleague arrived, information once again were exchanged, as well as the rug being measured for accuracy purposes, and I signed the electronic invoice of the cost it would be to clean the area rug. Finally, before they left I asked what is the expected time to receive the rug, she clearly said Monday, May 31, 2021 between 1:00 - 3:00pm. I said ok, and began prepping my living room for the return of the clean area rug. Today is May 31, 2021 and I finally received a messages left on my v/m after 5:00pm that my rug is expected to return on Tuesday, June 1, between 1:00-3:00pm. This is so frustrating; to say the least. Now, mind you, they will try to defend themselves and save their ass and company reputation and say that we've made several attempts to telephone you, which may or may not be true, because what I do know is that this company DO NOT telephone you from the same number. No, these people call you from several DIFFERENT numbers, that my phone does not identify. On the day that I received a call back from an actual person, I logged in that number to my phone, so that I would know when they call, should there be any additional information, questions or concerns they may have pertaining to my rug; which was now in their possession. This company needs to more consistent and honest and telephone customers from a consistent company number; other than to be shady, by calling from several cell numbers; which, is so inappropriate and unprofessional. Rest assure, this is one Veteran who WILL NEVER USE THIS COMPANY SERVICES EVER AGAIN; NOR WILL I DIRECT ANY OF MY FAMILY; COLLEAGUES OR OTHER VETERANS TO USE THIS COMPANY. SO GHETTO; SO INAPPROPRIATE; VERY LOW STANDARDS IN MY OPINION FOR CUSTOMER SERVICE. read more

I had an old dog that had continence problems and ruined two large silk rugs. This was my last try to save them before having them cut down. Dalworth got all the stains out leaving the rugs looking new. They even fixed a small hole in the rug. I will never use anyone else to clean my rugs. read more

Great service, good job. We had large spills from tea and coke on both ends of our kitchen area rug. This rug was also a light ivory solid color that showed all the dark spots. They picked up the rug and took it to their shop. When they brought it back it was spotless. It looked great! read more

Paid $900+ for multi room cleaning. 24 hours after tile and grout were "cleaned", they said, I would see clean grout. But it looks the same. NOTE: There is a sticky residue on the tile floors. I called Dalworth about the residue. Here is their answer, *word for word*: "There is a residue on tile floors after cleaning. Once you clean the floors, it will go away." SO: Dalworth covers your tile in a sticky residue, which you have to remove by... wait for it... cleaning your floor. And paying $ $. What a deal! The two rooms of carpet plus stairs were cleaned reasonably well. read more

Having our Persian rugs cleaned by Dalworth was the best decision we could have made. The dog odors are completely gone. The fringe repair and the outside seam repair is perfect. The rugs now have a plush pile and feel great on our feet. The colors on both rugs is strikingly vibrant. They look brand new. Having the rugs removed and cleaned at their facility is the way to go. It took 12 days for this service, and it was worth every day and every penny. We also had them clean three bedrooms and the hallway. They look and feel great. read more

pat came to a smokers apartment.pasqualie restored my carpet and couches to perfection.dalworth knows thiere clients expectations and fulfills them to a tee. ask for pat and prepare to see a wizard at work.tony barr is in awe of pasqualies attitude and work ethic. sinceirlly tony barr at 214 434 3501 read more

On December 23, 2014, I had my wall to wall carpet cleaned and treated for pet odor. My 5 lb dog had been ill and had been went through several months with frequent accidents. Now that my dog is feeling better, I wanted to get the rugs treated. The technician mentioned where he felt area of the rug that was most affected by pet odor because the treatment "activates" the pet odor. He told me to wait 3-4 hours and then vacuum. My dog and I were upstairs during the 3-4 hour wait period. As instructed, I waited and then vacuumed. The smell was very strong when I vacuumed, much stronger than prior to treatment. The next morning, the smell had intensified. The odor was so bad, it smelled like several gallons of urine had been poured on the carpet. The smell was so bad, it was giving me a headache. I contacted friends of mine who work for a doggie day care who recommended a product that would take care of the odor ASAP. Unfortunately, I had to pay $60 for a gallon of the stuff since that was all they had in stock. I had no choice because I could not stand to be in my place with the odor. I was contacted by Dalworth after I rated their internal survey poorly. And, later requested a refund, or at least a refund. They said "no.....they typically send a manager with the potential for a rework". One unhappy customer....not only with the results but with the lack of customer service. I had to pay for a treatment that made my situation WORSE and then paid $60 to fix it. If i had only called my friend at the doggie day care first, I could have saved the entire Dalworth fee altogether. read more

I was extremely satisfied with Dalworth! From my initial call to the delivery of my cleaned rug, everyone was professional and attentive. I would definitely use them again! read more

First time to have a rug professionally cleaned...and Dalworth delivered a first-rate experience (figuratively and literally). :) Had a new wool rug cleaned due to allergic reaction as well as a cotton rug I've owned four years. From my first call through the delivery of the cleaned rugs, I am a fan for life. They are organized, friendly, professional and punctual. As a business owner, it's a joy to patronize businesses that value "blue ribbon" service as much as I provide to my customers. Excellent work, Dalworth! read more

The cleaning crew was extremely professional, polite and was able to do the job right! My carpets look and smell wonderful. When they get dirty again, I will call Dalworth! If you book your appointment online, you get a 5% discount :) read more

We had our tile and grout cleaned and OMGoodness it looks like we put in all new flooring. I was hesitant at first but I am really glad we did this. Our technician Joe was outstanding. He was on-time very knowlegable, and also very friendly. You will not be dissappointed. read more

Dalworth always does a great job, they arrive on time, call before they come, and keep their promises. We regularly use Dalworth to clean our carpets. read more

I would definitely recommend Dalworth. The appointment was easy, the technician was friendly and timely knowing the constraints of my morning timeline.Dalworth is a reputable brand with an experience to match. read more