A total scam of a bus line. I accidentally booked a ticket for the wrong day (One day off), and immediately noticed and called Peter Pan and they told me they couldn't change it for me without charging me $20 on a $25 ticket. I literally bought the ticket a couple minutes before I called, and days before the actual bus ride, but they refused to do anything about it. I mean how are you going to steal someones money like that. I'm not asking for a refund, just switch me to the right bus, but they have no care about the customer once they've gotten your money. I travel by bus often and am no longer going to look at Peter Pan as an option. They could easily rectify this but they do not care since they've collected my money already. read more

What's up with the AC power on Peter Pan Busses. Only once in all these years since I been using smart phones has the AC power worked to keep my phone alive. The wifi works only 30% of the time. I always got some BS answer from the driver why the powers out, or some nonsense why the wifi is not working. I stoped asking long ago and brought an external battery with me. A couple of months ago my daughter made the arrangements and we took Go Bus. It was much cheaper so I wasn't expecting too much. However I was pleasantly surprised. Nice comfortable busses, clean bathrooms, they leave on time arrives when they say, buses are clean drivers friendly. Most of all the AC power works and I always get a strong wifi signal. I made the mistake of booking on a PPan bus today and bam I'm back in the 80's reading a magazine someone left behind.Hope I can stretch for the next 3 hours. read more

I had to add that the bus was empty and we tried to pay with cash card paypal, I'm sure the company doesn't care to drive empty if they keep treating the customers so bad. read more

They do not give you a convenient option to change your ticket. You have to go to the ticket office and pay a processing fee that is almost the price of a new ticket. That process is way more convenient at Megabus. You can make all schedule changes online.Do not use this company ! Customer service Representatives are terrible! Zo read more

I will never ever travel with this bus company ever again ....even if it was free!!! Absolutely the rudest individuals on the face of the earth! Just appalled at the whole experience taking the bus from union station to York... loud, rude, aggressive, impolite are just some choice words .... very very disappointed and upset. read more

The wait times for an operator are ridiculous!!!!! Then when they say they will call you back they don't. Get more operators Peter Pan!!

Convenient, easy bus line to use between DC and NY. Experienced minor delays but nothing outrageous. They got me from Boston to DC after a bad storm when Amtrack couldn't. They've always been accommodating but I've also always been polite when speaking to them. Between them and Greyhound I prefer PeterPan hands down. read more

Peter pan bus would lose too much money making their service easy and convenient by allowing e-tickets be truly electronic. If you don't have printer access and miss the tiny "will call" button to pick up your ticket at the bus stop, you're screwed (don't bother trying to show your confirmation on your phone!) and have to re-buy the ticket for triple the price if the guy is even at the booth to sell it to you! No refunds for the lost ticket. Not supporting this trickery scheme ever again, Greyhound or Peter pan. read more

If I could give this bus company a zero I would. I took a bus from NYC to DC last weekend. It was 98 degrees outside when we left and there was zero AC in the bus during the 4-5 hour trip. We were not informed of this problem until after boarding the bus (which was already 45 minutes late) and told that the AC was "going in and out." It was excruciating the entire time but what was more frustrating is that they knew the bus's AC was not fully functioning before having us board in the middle of a heat wave. This is not about being uncomfortable but rather that it was a health and safety concern. There had been multiple warnings and heat advisories leading up to the weekend and yet the company still decided to send out buses that needed service. I personally left the bus with a heat rash and then had symptoms of severe dehydration even after drinking plenty of fluids both before, during, and after the ride. I wrote the customer service and they still have not responded. I understand that to be an affordable company as they are you may not always be on time or have older vehicles with outlets or seats that are broken. I take the bus frequently enough to know that this is what you pay for. Yet, that a company would choose to send a bus that is not fully functioning out into a heat wave that was not a surprise and put the health of their passengers at risk is unacceptable and just terrible. What if there was someone with respiratory issues on the bus? Or young children or elderly who generally tend to be more at risk? What about the driver who had to suffer through that while also taking into account he was responsible for our safety? I cannot even begin to express my frustration and disappointment in this disgrace of a company who still has not even responded to my refund request. If you have a choice in choosing your bus company, please be aware of their terrible bus conditions, customer service and generally terrible practices. I personally will not be riding this bus company ever again. UPDATE: They finally responded to my customer service complaint and offered me 20% off my next bus ride (the offer expires in a month.....) They said the AC could only cool the bus 20 degrees cooler than outside which is comical considering THERE WAS NO AIR CONDITIONING. Unacceptable and a disgrace. read more

Worst travel experience I've ever had. I recommend anyone who is considering peter pan to avoid and find another option. I would give it 0 stars if I could. First the wifi didn't work which is annoying, but not a huge deal. However, the real issue is the bus is now going to be over 3 hours late and a 4.5 hour bus is going to be 7.5 hours. The bus driver stopped to get gas and we sat there for 1.5 hours. He didn't communicate why we were waiting and when he did he lied and said his gas card didn't work, that we were out of gas, and that he was out of hours so couldn't drive anymore. He said a new bus was coming and we were going to switch buses. After waiting over 1 hour another bus came and we suddenly left without anything changing. This has been a terrible experience with poor communication, long delays, and a bus that doesn't fully work as advertised. Choose another option if you can. read more

My 8:05 AM bus arrived more than 2 hours late and while waiting there was little to no instruction or information given in regards to why or when the bus would arrive. I called customer service after almost an hour of waiting and was told that the bus was "two blocks away" and "should be there in 20 mins". It was not. I purposely got an early bus preparing for a late arrival or departure (my train from Boston South station was meant to depart at 12:05) so even if something were to happen I'd still have time. 2 hours late may not mean much but it adds up when your destination is also 2 hours away. I missed my train and had to pay $244 just to change my reservation. This probably goes without saying but I will never be using Peter Pan Buses ever again. read more

Was surpised that I had to print my ticket at the station for an eticket. Really? Isn't that what an eticket means. Electronic? Plus the lines inside were long and confusing. I prefer boltbus. Simpler and less hassle. read more

During morning rush hour, two of their buses (780 & 784) drove right up to entrance ramp of GW Parkway and 395 toward the District. The first bus created a wedge and completely blocked traffic that had been waiting for 45 minutes while the following bus came from behind and entered the ramp. This isn't a commuter bus, it is a bus full of tourists. I hope and recommend that no one in the DMV uses them and they could careless about folks that have to get to work over their tourists. read more

Greetings!! I am currently riding this Peter Pan Soul Bus back to New York! Upon arrival we got checked in just fine. The problem comes into play when we were departing the Philadelphia terminal. The driver gets on his loud speaker(seems he was lonely and needed attention) to let us know that there basically will be no talking. He even STATED to someone that was having a conversation that he was talking and he will put them off for talking while he was talking! He then stated that we can't be on the phone due to being on the bus and we need to make it short cause nobody wants to hear you talk... after his condescending statements he got back on the loud speaker and said "If yall have a problem with someone, don't confront them let him know and I'll will handle it." Now I'm not no bus driving expert but I'm sure that there was a better way to address adults AND make the experience more pleasurable. This has been the most awful 2 mins of my life. Now everybody on here hand signaling to talk to their friends cause we don't want to get kicked off!! Who hired him?? Peter pan is just that.. Don't go to NEVER NEVERLAND!! read more

Poor scheduling lead to bus driver running out of eligible hours to drive per day during trip from NYC to DC. There was not an unexpected amount of traffic on the trip for a Friday evening and only 40 minutes left in the drive when we pulled over, which means Peter Pan left barely any wiggle room when scheduling. Peter Pan should schedule their bus drivers so that we do not have to pull over in Baltimore and wait at the bus station for a new driver. Overall, this improper scheduling added an additional hour to our journey. Given the amount of competing bus companies, I do not plan to travel with Peter Pan again. read more

Just got off the bus from New York to Washington DC. The ride was decent, the bus driver not so much. Please teach your employees how to deal with the public. read more

Our family (4) travelled from DC to NYC on July 9, 2015 and reserved the 9:00AM bus. First of all the bus started boarding a little late. Then there was an incident where someone broke the glass on the door. This delayed our departure by 1 1/2 hours (the person was apprehended, the driver had to fill out a report, we had to change busses, we had to wait for a new driver). My complaint is the way Greyhound handled the entire incident. There should have been a representative in charge to explain what happened, what are the next steps for departure, and most importantly an estimated time for departure. It would have helped tremendously if we had known that we could leave the bus to buy food/drinks or use the facilities. We didn't realize that the bus does not make a stop. At the very least, Greyhound should have provided lunch. read more

I travel regular betw New York City and Silver Spring, MD. Peter Pan is the only bus on this route which saves trip to downtown Was DC. Price is good compared to train and busses are ok with toilet and AC outlets but WI-FI is slow. However annoying that bus driver insist that passengers will loose their tickets if they leave bus in the 30 min stop over in Baltimore. Could that be more dynamic? And annoying that you must print out the ticket when bought online... In 2015? read more

Bus arrived to the pick up point 40 minutes late. Then I was charged $20 printing fee to get the attendant at the booth to print my ticket. Unlike megabus and boltbus, peter pan and greyhound and greyhound haven't gotten into the digital ticket age and rather rip off their unsuspecting costumers. Then after arriving 1.5 hours late there were no attendants to help get the luggage out. The bus driver just shrugged and informed us it wasn't his job. Leaving me to retrieve luggage for the wlderly and pregnant passengers. read more

My bus from Silver Spring to NY was cancelled, but of course I didn't find out until I arrived 10 minutes before departure. There was no email or call despite them having my contact information. I arrived at the station and there was no one there to tell me the bus was cancelled. I wandered around until someone said matter of factly: oh yeah, we told everyone else to go home already. NICE! So I wait for the next bus that hasn't broken down/ been cancelled. It doesn't leave on time bc the workers r chatting it up. No toilet paper, no hand sanitizer. read more

Bought tickets for my wife and I online, and arrived at Union Station for our 5:15am departure to NYC. The bus doesn't show up until 6:00am, and doesn't actually leave until 6:15am. Bought Peter Pan tickets, printed Greyhound ones, and was picked up on a VERY cramped Greyhound bus. Should have taken the train. read more

One star only because the buses are helpful--the customer service is miserable. I was just on the phone for over 30 minutes waiting until they finally started to connect me. Then my call shot back to the end of the list (without being helped) and the automated voice said I had to wait 43 minutes. What is there only 1 person working there? Their policies are outdated and their customer service clearly needs help. read more

I give this bus a one star because it was on time or else they didn't deserve any stars - so we took mega bus from DC to New York this past weekend and Peter Pan from New York to DC mega bus was so perfect and relaxing no bumpy rides it was soft and smooth we slept the whole way. Coming back from New York after a long day our plan was to nap on the bus - first off the bus driver kept taking the hardest brakes in the world and then on top of those he was driving so fast the bus was bumping up and down the whole ride to the point where my fiancé had to go to the bathroom in the bus and started throwing up the whole bus ride while me and my friends were all feeling super nauseous. When we got to the Baltimore stop I ran in to get some ginger ale for the nausea since it was so bad and thought okay this might help a little but no.... it was the worst ride ever I was keep looking at the time hoping to be in DC already ‍ never are we ever going to take Peter Pan again their bus looks really old too. Worst experience ever! PLEASE PAY A COUPLE DOLLARS EXTRA & DONT MAKE YOURSELF SUFFER FOR A COUPLE DOLLARS EXTRA! read more

Nonexistent, terrible customer service. Do not book with this company. I booked a ticket from Boston to Falmouth, thinking I'd booked from Logan airport. I realized a few hours later that I'd accidentally booked from downtown Boston. I called them and asked if they could correct the starting and end point, and they said no. Flat out. They said their system "doesn't have that capability." What kind of transportation company lacks the ability to change this? When I said I wouldn't be booking with them again, they said, "that's up to you." Clearly. read more

We are in the bus in our way to NYC. The bus is old and the seats are broken .... The luggage guy was rude and unprofessional.You should reimburse us right away!!! read more

If I could give zero stars, I would. My bus arrived 40 minutes late from the departure time, and left an hour after the departure time. While waiting outside in the cold for over an hour, we were't told any information on the situation, or given any apologies when we asked for an update. The bus is not very comfortable, or clean. In addition, you can only use the wifi in 45 minute sessions before you need to log in again. I talked to another customer while waiting in line, and she said she has had horrible experiences with the company (overbooking, leaving early/extremely late, poor customer service). read more

this is the worst bus service ever ti leave port authority to ny to washington & returning from washington to ny im telling everyone i know never ever take this bus at all you bettet off with the good old name sake greyhound or even megabus & have the nerve to doubke charge if you change your time but their buses are 3 ti 4 hours late & their drivers dont even care. if you want to take 24 hrs to get to your destination peter pan is the way to go you will probably get there faster walking. ni work ethics, respect or even professionalism customer service never took classes need to give this bus service up i had to give a star rating but the real rating is -20 read more

I signed up just to write this review. THE. WORST. customer service.... I called three times to not be greeted and mysteriously have my call dropped. It wasn't until my fourth time when it was now 6:01pm and I was told by the answering service business hours are from 8 to 6!!! That I realized there was no mystery... I was being hung up on because my call was inconvenient for Peter Pan employees... not once, not twice, three times. PATHETIC. Never again. read more

Echoing the other reviewers, if I could give less than one star I would. I typically take the Bolt bus from NYC to Boston and it is, if not glamorous, tolerable. The Greyhound/Peter Pan experience from Port Authority was one I will put myself through again. The customer service is absolutely non-existent and the people who work at Port Authority are rude and unwilling to help. The trip from Boston to New York is not as bad, but I would recommend never doing this from NY to Boston unless you're really desperate. And if you do, I would leave yourself a solid 3 hours of extra time because your bus may be delayed that long. read more

Had me waiting outside in 15 degree weather for an hour and a half because the bus was late. Terrible experience.

I had gone up to New York City from Maryland with some friends to see a concert and, due to the late timing, this was one of the only buses we could find that ran Sunday night. We got tickets for 1:30 am, supposed to arrive in DC at about 5ish am. By about 1:20, my friends and I were in line. Apparently, there is more than one bus and so we were not able to leave at 1:30 am as desired, but ended up finally leaving at 2 am due to the large amount of people. There were two lines and my friend asked a worker if we were in the right line. He asked where we were going and we answered 'Washington DC.' My friend then asked, "Both lines?" and he answered rudely, "There is more than one bus." In any case, we finally depart. We were doing fine for about an hour and then the bus started to have mechanical problems, which I was not too concerned about because, well, things happen. The driver got back on the bus and said something, but I doubt anyone past the first few rows could hear him, and I certainly could not. It was something about changing buses, and then we started moving. A while later, we arrive at a stop and, after sitting for a while, are told to switch buses. We do so, and continue on. Next, we arrive in Baltimore at around 6am. I expect a small stop and then to continue on. An hour later, they tell us to switch onto an already-loaded bus. While trying to find seats, the bus driver says that "there are plenty of seats in the back," which was not true. While leaving, he said that we'll get to Washington. DC about 9am with a stop at New Carrolton. We ended up getting to New Carrolton at about 8:20, so we just get off there and take the metro. Honestly, I wouldn't have been so put off if we had been told what was happening. We were just shuffled around and had no idea really what was going on. Going up to New York, we took BoltBus, which was a much better experience - very efficient and comfortable. Take them instead. read more

I planned a trip for 10 individuals, from New York to Washington DC, a 3 1/2 hour trip that turned, into a 8 hour nightmare.. A flat tire caused us to sit on the side of the road for several long frustrating hours... Despite the wonderful driver and his encouraging words, I feel Peter Pan is definitely the worse. When we arrived at the station in DC, the make shift area where Peter Pan personnel / customer service was empty. Attempted to call the Peter Pan customer service number numerous times, for days, no answer. At least when you ride Greyhound, they compensate you! read more

I took the Peter Pan bus from NYC to DC in February. Previously, I had taken the Bolt Bus several times back and forth. To start, when I purchased my ticket for Peter Pan, I had to print the ticket from the ticketing booth on a different floor than the bus loading area. I printed my ticket and went downstairs to get in line, only to find out that the ticket machine only printed my receipt, not my ticket. I had to go upstairs and have an employee reprint it, which took time. By the time I got back downstairs, I was only 5-10 minutes before the bus departure. I got on the bus, which was packed, and found a seat. The leg room was atrocious-- I had to put my feet on top of my backpack, since there was no room. The wifi did not work at all. The outlets seemed dirty and unclean. Before we left, the bus was oversold, so a few passengers had to get off the bus, even with a ticket, because there were no seats left. The drive into DC was about the same as usual, maybe slightly longer. We ended up getting in 10 minutes after we were supposed to. Overall, I will never use this bus line again, nor recommend it. Bolt bus has wifi, extra legroom, and plenty of space, as I always had the seat next to me empty, and the bus arrives EARLIER than quoted. read more