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    Peter Pan Bus Lines

    1.7 (73 reviews)

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    Juliana C.

    When I told people I was taking the bus to Boston, I got a couple horrified looks. I assumed they were due to the 8+ hour travel time and layover in New York, or maybe Peter Pan's affiliation with Greyhound (sketchtastic). I was dead wrong. Two weeks ago I bought a standard fare, round-trip ticket from the Peter Pan website. I was asked for a specific date and time for each leg of the trip. A week ago I received my ticket in the mail. It had no dates or times on it. Curious. THURSDAY, JULY 1ST, 9:30 PM: I arrive at the Peter Pan station in DC. There's a massive line for my gate; way too many people to fit into one bus. I quickly find out, due to signage, that my "standard fare" ticket actually means "standby." As in, I'm not guaranteed a seat. Umm.... While I'm in line, fretting, I chat with the lady in front of me. She had been in town to see her son graduate and was on her way back to New York. I told her I was due for a job interview in Boston the next day, and she wished me luck. People began boarding the bus around 10, and there were a lot ahead of me. As I approached the doorway to the loading area, the ticketing agent informed my companion that she had the last seat on the bus. She turned to me, and without a word offered me her reserved seating ticket. Humanity: 1. Peter Pan: 0. FRIDAY, JULY 2ND, 2:30 AM: Port Authority was chaos. There were two gates to Boston, and no one knew which to pick. Some people had Greyhound tickets, some Peter Pan, and some both. No one seemed to be in charge. I arbitrarily chose a line to stand in, and waited for an hour. Then someone in a neon vest came by, yelled something about Peter Pan passengers using the other gate, and scurried away. I switched lines. The bus I had been waiting for the whole time filled up and left. Another busload's worth of people was left. My line was suspiciously empty. I ran outside and showed my ticket to a bus attendant. He informed me I had been in the right line to begin with. I slunk back to the first gate and promptly waited another hour to board. Once we were underway at 4:30 AM, I tried to sleep. The bus was freezing. 3/4 of the way there, someone noticed that the driver had forgotten to drop people off in Hartford, CT. We had to backtrack 20 minutes. As we approached the city, our speed inexplicably dropped to 30 mph. BOSTON, 9:30 AM: Never again.

    One of many children on this bus trying to keep cool with paper fans.

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    2 years ago

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    1 year ago

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    1 year ago

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    11 months ago

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    7 months ago

    Simply fantastic experience! 4 hour trip, smooth, and whole row to myself. Couldn't recommend more :)

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    2 years ago

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    8 years ago

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    Dawn H.

    Helpful 5
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    7 years ago

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    5 years ago

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    3 years ago

    Got me from DC to NY in good time, but the power outlets on my side of the bus seemed inoperable; other side seemed good.

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    16 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Peter Pan Bus Lines

    Review Highlights - Peter Pan Bus Lines

    Peter Pan is way better than Megabus, Best Bus, Bolt, Flix Bus and Greyhound.

    Mentioned in 13 reviews

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    Best Bus has the BEST customer service! I left my phone on the bus and the BestBus team quickly…read moreshipped it back to me. Shout out to Regina and Rrea! Besides, BestBus's ride between NY and DC does't disappoint. I don't take good customer service and lost and found service from bus companies due to my last nightmare! When I forgot my suitcase after waking up from a nap (another bus company), I realized their call center is outsourced to India, who could not help me reach their ground office in D.C.. I had to be very resourceful and ubered directly to their parking lot to find my suitcase (luckily). Ever since that, I try not to choose bus companies without robust customer support. My experience with BestBus was a breeze. I filled out the lost and found form on their website and called. I was quickly helped and received an email confirming my iPhone was identified within two days. I provided an USPS shipping label and they shipped the phone back to me safe and sound. I'll pay it forward by recommending Best Bus to everyone I know!

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    Yellow Cab Co of DC - untitled

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    1.6(251 reviews)
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    Uber - Since i was moving, his bumper dragged along my front passenger door to my rear wheel well and part of the bumper.

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    Peter Pan Bus Lines - transport - Updated May 2026

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