This review is for Kenn, who is the reason why we've made the decision to keep coming to this location! He was very knowledgeable, helpful, and very understanding, giving us excellent recommendations for our puppy's needs. This location is new, clean, and refreshing in comparison to the other Petco's in the area. read more

I am so beyond disappointed in the grooming experience I had here. I brought my Pomeranian in for a trim, A TRIM and I specifically mentioned MULTIPLE times that I did not want any shaving done to my dog, and of course what happens... they SHAVE HIM. For starters besides the point that I ASKRD NOT TO GET HIM SHAVED, they should know better that certain breeds that have double coating SHOULD NEVER BE SHAVED. My dog is now unevenly shaved, and doesn't even look like a Pomeranian. NEVER AGAIN WILL I RETURN HERE. read more

Petco - Pet Groomers Near Me - Walnut Creek, California

The staff is super rude and not helpful at all. I just needed a filter sponge for my beta fish tank and the staff proceeded to try to make me feel dumb for calling it a "sponge" when that's what it's called. It's a filter sponge. Funny how people who shop there know more than the staff that works there. This girl said they had no snails but I found a tank with like 50 of them lol like why are u even at work ? And how do u still have a job there ? It was not busy at all. I also bought a midnight beta fish there a while back and he died pretty much right when I got him home. So to sum up, staff is rude and not helpful, their fish die fast, and they just make stuff up when u ask them questions so they don't have to do any actual work and they try to make you feel dumb when they are at fault for not having basic customer service or sales skills or knowledge of their own inventory. So many other better places to shop for your pets which have a much better selection on EVERYTHING and worlds better customer service. Do yourself a favor and don't shop here unless ur desperate. I won't be back. I would not trust them with my dog with their careless attitude. read more

I usually don't write reviews like this because I know how hard working in customer service is, but this experience was pretty bad. Extremely rude and slow service for grooming from the beginning. I should have walked out because I had a bad vibe from the start, but was hoping maybe the girl at the front was just awkward with humans and great with animals. Nope. Every time my dog has had her nails trimmed at the vet, there has never been an issue, but when I returned to pick up my dog, the groomer said my dog had nipped at her - and sarcastically said that she hadn't actually "gotten" her, so she wouldn't have to "call the county." I couldn't believe my ears. I worked in the veterinary field for years, and dogs will occasionally react - I can't imagine threatening an owner this way because a dog was fearful - and didn't actually hurt anyone! I offered her a large tip because I felt bad, but after I walked away I realized what a bad taste the whole experience had left in my mouth. I wish I had said something to her. Went and had my dog's nails trimmed at our vet and asked them to let me know if there were any issues AT ALL so I could address it with a trainer, and they said my dog was not only fine, but incredibly sweet. We get this feedback everywhere else we've been, including her new groomer, so... take from that what you will. I also find this location generally super depressing. The one over on Concord Blvd is way nicer, has better selection and the employees are much friendlier and better organized. Never going for grooming at any Petco again, though. Not worth the aggravation for me or my dog. read more

The staff makes this petco my favorite, especially Louis (195442), everytime our little cody has a problem with his eyes ear or tummy Louis always knows what to do. read more

Petco - Louis (195442) the dog whisper haha - Pet Groomers Near Me - Walnut Creek, California

This is the cleanest Petco, a special Thank you to the sales rep Alyson, she was very patient and spent time explaining each animal.

I was extremely disappointed at the service offered at this location. Refused to not put my dog in a kennel and there was no option on their website to request that, despite the groomer insisting I have to make a special appointment for that. Groomer was disrespectful and dismissed my concerns, and it got to the point where I didn't feel confident leaving my dog in their care. Take your dogs elsewhere, as the grooming skill and customer service here is severely lacking. read more

Alyson was vary nice and she helped us find the right pet she told us what to do to take care of a fish and a Ginny pig.

Just want to give a shout out to Jonathan in the Ygnacio Valley store. He was so knowledgeable about the shampoo products and we felt very confident with the information he shared with us. Thank you Jonathan. read more

Rigo did an amazing job grooming my dog, Sarge! Today, my dog got his ears cleaned, teeth brushed, and nails trimmed. Rigo was very calm and relaxed during the process, allowing Sarge to be at ease too! Rigo did not try to rush thru the services--he took his time to do things the right way. Additionally, the staff outside of the grooming salon was great. Very friendly and helpful. Thank you to everyone! We'll be back in a few weeks :) read more

I come here for my cats and for my fish. Their selection of cat and dog supplies are well stocked and they always seem to have what I need. Their fish area is of poor quality - even by PetCo standards. Most of their saltwater tanks you can see the stress on the fish, and a lot of the time I come in and the freshwater lights are off for no reason. Stick to buying packaged supplies here for fish, and get your livestock elsewhere. read more

Just started shopping at the Petco near Clayton. The people are friendly and very helpful. It is such a pleasure to engage with pleasant people. read more

Got my dogs nails filed down, and they were so helpful and so caring towards my dog and i. I plan to come back, and so does Kaphua... Thank you guys again! :) read more

I took my dog to this Petco at 2820 Ygnacio Valley Rd. to get her nails done & a sanitary trim never having used their grooming services before. Before going, I checked the Petco website & these services were listed as walk-in. When I got there I was asked if I had an appointment. Informed the receptionist that the website said no appointments required. Then I was told they wouldn't take me because they didn't have my dog's vaccination information on file. She was wearing her current rabies tag & license, both of which are proof that she is vaccinated. The website does not specify what is acceptable proof. Very unprofessional. read more

I never liked the Orchards Shopping Center to begin with but as for reviewing the newly built Petco itself, it's nice to have a pet shop located here on Ygnacio and Oak Grove. Walked in during the store's grand opening and was greeted by such friendly staff. Time will tell how this place actually does in the long run... What still puzzles me til this day is why they sell ferret food if ferrets are illegal to sell in California. Sure there are those people who get ferrets out of state, but is it really necessary to have a whole shelf designated for all things ferret related. Just my rationale as it's also rhetorical. Not that it really matters. read more

I have a 5.5 month lab mix puppy. Came here for basic grooming and was quoted $51 (no add-ons). Granted my puppy is on the larger side, a full grown dog of his breed wouldn't be charged this amount. They didn't honor the price of a puppy bath, which is false advertisement. The other petco in walnut creek not only honors the price, they also gave me a more realistic quote. I was informed that for a fully grown dog of his breed and coat, it would be $41. In the end, this petco decided to "honor" that price and it was the "best they could do". It didn't help to speak with the manager. Not coming back. read more

Just left Petco and the five stars I'm giving goes to Krista in the cat and dog food department who is extremely informative and helpful. I've been researching large breed dog food and Krista was very very informative. I had a fantastic customer service experience! Island have managed customer service organization of as many as 450 people. Krista has exactly the right attributes for any job where she is facing a customer read more

Poor selection of products and the "manager's" customer service skills are terrible. Would highly suggest visiting the nearby Petsmart or Pet Food Express... even the Petco on Olympic is a better option than this location. read more

This place is one of the worst places . I went to buy a reptile they don't have enough and what they have the manager didn't want to sell any of them , like why do you have them if you won't sell them. The guy was nice and he was okay selling them until she show up read more

I've taken my puppy here since I got her 8 months ago. I originally took her for puppy training classes with Raquel who was AMAZING! She just has a natural way with animals and really knows her stuff. Every time I come in she still loves to see my puppy calls her by name (Bella) and makes it a point to spend a little bit of time with her. Now that puppy training classes are over (which were a necessity and life save by the way, HIGHLY recommended to every new dog owner) now we come every month to see Xia at the pet grooming department. XIA is also AMAZING, I've taken Bella to other groomers but no one has the patience, and has her leaving smelling as great as XIa! And it is a great price, if your dog is a fur ball like mine I HIGHLY recommend coming to this Petco location, even the cashiers are super nice! Special thank you to Raquel and XIa for helping us out so much! read more

Friendly staff but hard to find. Not enough healthy organic food. Good for basic needs.

7th time I've been at this Petco location and I'm told they are out of crickets. Every time I've come in a young looking employee says they are out, and provides me with a different shipment day (which is usually the next day or so). I came on a Monday and was told they'd receive more when their shipment came in every Tuesday. I just left the store now (on a Tuesday) after being told their shipment day is on Friday. However, when I showed up and a manager was present, I received crickets and was told that they rarely ran out. What's going on? I've never had this issue with the Petco in Concord or Martinez. Really Walnut Creek?!?! Get it together! Adding more info since I just left the Petco store on Concord Ave. The nice manager informed me that shipment days are every Tuesday and Friday, so the Walnut Creek (Ygnacio Valley) store was full of shit. read more

Had an appt was a couple minutes late, but another was checking their pet in before me, which took at least 10 minutes. When my turn, was told they have a fifteen minute late policy and would have to reschedule, but before that I asked to meet the groomer and was told she was still working on another dog. WTF Petco? Told them off, walked out and groomed my dog at home. read more

If I could give them no stars I would! My husband, 3 yr old and I came into the store this morning with our ferret. The dog trainer starts gossiping to another coworker about my husband carrying a ferret, she went on and on about how stupid he was, look at that guy, etc. She clearly wasn't aware we were together and my 3 year old heard her. I can't believe she works with animals of any kind and in a customer service position. We went across the street to pets mart where we were greeted with all smiles, our family and furry baby welcomed, and assisted with our shopping needs. Petco you should be ashamed of your employee and educate them. read more

Wow .. I made a appointment inside the store at 10am for 1:30pm. I spoke to the women who said specifically my dog can get a rabies shot at this location and then my dog can get groomed. She confirmed my appointment at 1:30pm. I come at 1:30pm and the gentlemen at the counter said they do them only on sat and he can't be groomed until then.. the women who I spoke to initially comes out and he says this in front of her. She says nothing to me .. no apology nothing. I could have made a scene and been a totally pain, but I didn't. I understand confusions happen and we're all human. BUT please teach your employees some customer service skills when this like this happen. So frustrating. read more

I just came to petco because my friend wanted to purchase a turtle. I started looking at the fish because I am a fish owner myself. I was completely shocked to see at least 10-15 dead fish laying on the floor / floating on the top of the tank. I then told one of the employees there were many dead fish in the tank and she should get them out and she responded with "yeah for sure." This store is not sanitary or humane and I am disgusted at the response I received. If you are the owner of the store you need to greatly improve your store and higher more attentive employees. Do not recommend this petco. read more

Petco - Pet Groomers Near Me - Walnut Creek, California

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This Store is wonderful, I am treated as all customers should be. Krista, Max, Tyler, and Rhiannon provide the BEST customer support!! Amanda in grooming has been the best!! Stormy doesn't like baths but loves them when Amanda gives them to her! read more

There is never anyone around to help. I've been here a dozen times now to get crickets for my lizard and I have to hunt someone down each time. The last few times one of the workers seemed annoyed. I'm going to start going to Petsmart across the street. read more

I came by on a Sunday to have my dog bathed before I went out. The lady at grooming was very thorough and explained all the packages and prices for what I wanted. I did not have my dog washed here because I needed the form for proof of a rabies vaccine but will give it a chance whenever I need another bath. read more

I recently made an appointment for my dog to get a bath and nail trim at the Petco in Walnut Creek at 3pm . I arrived early and had to wait ten minutes before someone waited on me . After some debate with the grooming staff in back I was informed that I needed my dogs recent shot record . I live about a mile from this store and decided to return home get the requested paperwork. Upon returning at 3:16 I was told I had missed my appointment window. The young man who waited on me had a very poor attitude and the managers attitude was one of complete indifference and couldn't care less...very poor customer service ! Plenty of other Pet stores in the area and they will get my business in the future. read more

Alyson was amazing worker and great service thank you Alyson for the help. She was amazing at her job.

This review is based on my last grooming experience. This 1 star review is for the grooming manager Amanda. Although the groomer Michael was excellent and gets 5 stars. I took my 2 9 1/2 yr old 15 lb dogs in to get their nails trimmed. I've been taking them to various Petco's (depending on where we lived) since they were puppies. Michael trimmed my girl dogs nails while Amanda took my boy dog. After a few minutes I walked over to the window to see how it was going and I saw Amanda practically placing my dog in a choke hold while he's yelping. She sees me and tells me he's too stressed out for her to finish. Actually her exact words were "your dog just sh!t, pissed and secreted all over me. You need to have a vet do this. I refuse." She was so rough with him, no wonder he was so scared. I've never had a groomer refuse to finish a simple nail trim in the 9 years I've had my dogs. I asked if Michael could help her when he's finished with my other dog. Amanda said she'll ask him if he wants to try but she refuses to do it. Well, Michael did try and was able to finish the nail trim without incident. It's amazing what a difference it makes when the groomer actually knows what they're doing. Also, Amanda is the MANAGER. I have no idea how she qualified for that position. I found her rude and unprofessional. And rather than come out and talk to me about the incident while I'm being rung up ( like a manager should), I saw her through the window just texting away on her cell phone. I will never let her near my dogs again. read more

I just love Dymin. She cares about my dog and always does a beautiful groom on my standard poodle, Penny. Everyone in this store is friendly and helpful. read more

Third time in a row ive come to this new store and you have zero crickets. The prepacked crickets in the plastic boxes for sale are $6 and DEAD. Very disappointing as this is right next to my house and a waste of time on multiple occasions. I shouldnt have to drive all over town in search of crickets with a petco store a mile away. No more chances for you Petco. Get it together. I won't be returning because im not confident youll have what I need. read more

My experience at this location has been great all around. We brought our puppy there to the vet clinic on the week-end to have her micro chipped and it was a positive experience. Both the vet and the assistant were helpful and caring. Afterward we shopped for some treats and a dog tag, we were very pleased with the help we received from the associate who took time to answer questions and help us find what we needed to buy. He even let our puppy try one of the treats to see if she liked it before buying it. So, unlike some of the previous reviews, our experience was great and we will return there soon. A one star review doesn't seem fair because they didn't have a certain product in stock. It is a new location, it takes a while to figure things out and they deserve a chance. read more

I have never gotten good service at this location. There is never anyone available to assist you, it always appears as if the store is completely empty of sales staff. The groomers look like they hate their job. However, my experience on Saturday, June 19th took the cake. I made an online appointment with the Vetco Vet Clinic on Friday the 18th for my terrier. I was given a 3:05 appointment for Saturday. We had many errands to do that day, and I am dealing with a broken leg so trying to get around is difficult. We rushed home from our other errands to pick up our dog and take her to Petco for her appointment. When we got there the store was a madhouse. We asked where to check in for the vet clinic and somebody pointed to the front doors. When we went upfront there were two kids checking people in for the vet. They asked what we were there for and we told them our dog needed an allergy shot, her nails trimmed and an anal gland expression. The extremely rude teenager who was working informed me that it was a vaccine clinic only, not a vet clinic. This is very odd since the online booking called it a vet clinic. My question was, why did it not let me know this when I booked the appointment online. His response was "oh yeah our software needs some updating". That's an understatement. We were extremely upset as we had cut our day short to bring the dog in. It was 100° outside and I was dealing with a broken leg. I asked to speak to the vet, and eventually an elderly woman came out and said she was the vet. She informed me that she could try to do the anal gland expression only however, she wasn't very familiar with the procedure and didn't want to cause complications. What???? Any reputable groomer, much less a vet, is able to do this procedure. Needless to say we took our dog, left and will never be back. These people need to get their act together!! read more

My son stopped by with our black dog, Buddy, to get him a treat. Niko was great keeping our pup happy as they shopped! Great store, great experience for dog and son! Thank you Niko! read more

They do a good, thorough job - a real spa day for my doggie! She loves it!

I had an emergency grooming need on my dog. I called Petco. They got me in asap..Al is the nicest most gentle groomer I have had the opportunity to to know.. They also offer a cage free groom for 10 dollars extra which I did. (I have a nervous dog) They have won me over and will now send all 3 of my dogs to Al.. Thank you Petco! The staff is awesome as well! read more

I am not a frequent customer so my experience with this store is limited. However, after today I have a new opinion. Kenn seemed to be the only guy working mid-day and he handled my moderately time-consuming fish purchase with efficiency and good humor as he was called away to cashier a number of other customers. (I guess I was also in good humor since I wasn't in a hurry!). It was definitely a positive shopping moment. read more