Everything at Petfood Express, Pleasant Hill, CA are AMAZING! Damian the store manager is fantastic. He is the epitome of excellent customer service. There's a Petfood Express closer to my house and I still drive all the way to the Pleasant Hill store because it's such a great shopping experience from start to finish. Petfood Express and I have a history that I'll never forget. Back in 2000 I had a puppy who got ill and almost died due to a dog food recall from Canada that I bought from PFE. The vet bills were high and my puppy out of 11 is the only one that survived. PFE paid for my vet bills 100%. Since then I have had several pets and my loyalty goes to PFE. I've been shopping at PFE for 26 years now. I highly recommend PFE. They continue to offer healthy dog and cat food varieties. The owners have high standards and integrity. On top of that if you buy 3 food packages you get 1 free. What a great deal! read more

Bath time for Kona. I love doing my weekly baths for my Doodle here. Staff is always so helpful and accommodating. And Kona always gets a treat or two! They carry top of the line dogfood and usually have samples should you want to try. A clean environment as well. read more

Hana was such a great help finding things to help our 16 year old dog. Would recommend her to anyone. She is awesome We will be back read more

Great customer service and I had a manufacturer, for Primal brand products, and they never gave me any issues or problems for using it. I went in twice, two different occasions. read more

Pet Food Express - My little guy Gizmo, loves Pet Food Express! - Pet Stores Near Me - Pleasant Hill, California

Service here was phenomenal. Outstanding. I did not get her name, but thank you a million. She also gave us a rescue discount which was fantastic. Love this location. Plenty of parking with shaded tree area too for hot days like today. Easy to find everything in this store. We also used their bathing facility. It was super clean and plenty of towels available. I highly super recommend. Cheers! read more

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I love this store! It is cozy, clean, inviting and the staff is GREAT! Today was my giant, recently-adopted Golden Retriever's first bath. His name is Rooney. I wasn't sure how he would take to the idea of a big tub, a hose, etc. but the treats already stationed on the towels sold it. He did swell. Hannah, Gerry, and Julia made the visit even better. Pleasant, personable, helpful, and now members of the Rooney Fan Club :) The vibe here is so good, the parking is good, IT'S ALL GOOD! Thanks much, H, G, and J xo read more

Pet Food Express - Rooney the Golden Golden - Pet Stores Near Me - Pleasant Hill, California

Service was excellent Thank you Damien for your words of wisdom and recommendations. You were so kind and knowledgeable. I appreciate you. Thanks for being so good at what you do! Hope you have a long career with petfood express. They are blessed to have you. read more

I LOVE this PFE location in Pleasant Hill. We have pets with special dietary & medical needs and the staff here is truly invested in helping us get exactly the right food, treat or supplement every time. We can always count on Krysta and the team to make sure the Primal dog food we use is available for us every month and it's so nice to walk into a store, see Krysta and know I am going to get consistently great service!! We also want to give a special shout out to Adam who is the kitten & cat whisperer by delivering every time on the best suggestions in cat and kitten food, toys & treats. We really do love this store & shop it exclusively because of the amazing staff. read more

Helpful and friendly staff . I spoke with a woman who helped me pick kitty litter for my new babies. I felt confident in my purchase.

One of the better pet stores in the area. No animals for sale. Good rescues events there which I appreciate. Parking lot has easy in and out access. Good place for dog and cat stuff for sure. read more

This Pet Food Express goes above and beyond with my same-day delivery orders. The order is always complete, they include samples and hand written notes. For my dog's birthday, I ordered some birthday treats and they wrapped them and included a handwritten card. I was shocked. My pup was so excited and it made her birthday so special. I couldn't recommend this location (and same-day delivery) more! read more

Carries a great selection of products and the staff are always helpful when I have product questions.

I love this pet store! I recently got a puppy and the staff and Pet Food Express in Pleasant Hill have been the most helpful. I've been frequenting this location for 3 weeks... always finding out I need XYZ for puppy. The staff is so friendly and approachable- ready to give the best advice. They had made getting a new puppy much less stressful- great support system! They have an amazing exchange/return policy. If whatever did not work out for your pet, they'll usually take it no questions asked. It's been a lifesaver for me and my new puppy! I've only gone for purchasing food/other items but I believe they have a grooming station, training classes, and a vet every Saturday. Highly recommend this Pet Food Express location for pet owners! read more

5 star experience so far from the past few experiences here. My first experience started with Trinity! We are new parents to a 12 week Aussiedoodle and prior to his arrival i needed some advice on what foods to start him off with that was similar to what his breeder was giving him but better quality. She was so helpful and it was a very positive experience. We have been here three times since we've had him for various needs, mostly food/treats. Very happy with the level of professionalism, knowledge, enthusiasm, and how welcoming/friendly the staff has been. Makes us comfortable to shop here for our little guy. Store is small but they seem to have all the basics... also located right off the freeway and nearby our jobs/on the way home which is a plus! read more

Damien, the dog daddy assistant manager, is wonderful! So, he knows their products inside and out. But even bigger than that, he has a heart of gold for all things doggie. You just know when you leave Damien and the store that you have done right for your babies. I hope everyone has the opportunity and pleasure to know Damien. read more

Gosh I love this place so much! We have been struggling to find my cat a food she will actually finish eating (very picky) and a worker recommended Fromm dry food, and now she won't stop eating it! I want to send thanks to him, but I am completely blanking on his name. He also recommended a hairball topper for our cat as well. Today, my sister decided to order treats and food for my cat, and Adam actually gave us a tip on a cats cycle, that I actually didn't know! It is super helpful tip that I am excited to try! I never shop anywhere else now, the customer service is excellent, the selection of food is amazing, and honestly, has better quality items that all those big name brand stores. read more

Pet Food Express - Our cat, enjoying a new treat! - Pet Stores Near Me - Pleasant Hill, California

This was the only pet store I found in the area. I needed some type of natural sedative for my sheets to around fleet week noise. Employee was super knowledgeable over each of the items and explain how long each would take to support my pets needs. ultimately lead me to an inexpensive remedy for the day. I appreciate his honesty. read more

Excellent customer service! They are truly all about taking care of each and every customer! I can tell they enjoy their job.

Pet food express is one of the best pet stores in the area because they don't sell animals. Petco and Petsmart sell small animals and they are not taken care of well (look for yourself). I can't even go into those store anymore because of this - it's too depressing to me. And a lot of these animals end up as food, not pets. This store is a place you go to get food or items for your pet. They also partner with local cat and dog rescues in the area and occasionally have adoption fairs outside their stores with these rescues. They partner with Umbrella of Hope, a wonderful dog rescue out of Pittsburg that we adopted a dog from here a while back (support these rescues, like Umbrella of Hope, they're amazing). I like Pet Food Express and go here when I have a chance if I need something for the pets (we have a few, lol) that we didn't get online. read more

Let me say i have two pugs at home who are picky eaters and not easy to potty train! Pet food express has given me great advice and helped with buying products. The original harness i purchased for the younger pug did not work and they took it back for an exchange no problem. They heped me fit Bella and we were happy with the choice! read more

Pet Food Express - Bella - Pet Stores Near Me - Pleasant Hill, California

I've been coming to this shop for over twenty years and my last experience may have been better than my first. The staff is well informed and friendly. My family's senior dog with health problems needed a bath before we took her on a vacation to visit family near San Diego. The store staff was so helpful and kind about our unique situation. It always feels good when people care. This place has staff that cares. read more

Super friendly staff. It had a lot of options for treats and toys for small dogs. The parking lot is large and shared for a lot of businesses so it was easy to find parking. read more

This isn't your average Petco or PetSmart. Phenomenal experience every time regardless of which Petfood Express I go to but this one is especially great. I walk in just to look and always walk out with an armload of stuff and a smile on my face. Employees greet you when you walk in, ask you questions and really try to understand your pet before giving advice. They know background information on the companies and products they sell and provide valuable information. Petfood express surprisingly has great deals even when compared to online retailers. Utilize the "buy 3 get 4" for the regularly things you know your pet will go through. Another amazing experience and I know I will be back for more! read more

First time took my dog for self service bath today. Had no idea how to do it. Charlotte explained the details to me and later on, she helped me pick the food, dog bed and many things. My dog has bad allergies, I am very concerned about the issue. Charlotte made the very knowledgeable suggestion and I felt more comfortable about my choices regarding the food and other products. Thank you so much Charlotte! read more

"Spot" on service, knowledge and genuine caring !! Went to PFE with a laundry list for my senior pet, a lot of new and unfamiliar items. Nicholas came to the rescue, walked me through the list, made suggestions, shared experiences and was caring. This is my go-to pet store. Today was another great shopping experience. Many thanks !! read more

They were so amazing. They recommended food I never would have imagined for my baby. She was diagnosed recently with lymphoma cancer and their food choices to help her eat were solid. In fact they gave us free samples and of those samples were items my baby would eat. So I went back today to purchase some items. Thank you Matt and staff. Thank you so much for helping make a difference. read more

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I love shopping here. Everyone is always so helpful, especially Reagan. She helped me purchase a new soft crate for the car, put it together before I bought it, and helped me test to see if it fit! 5 stars for her. read more

The employees are absolutely wonderful!! Ever since moving to the area we always get anything dog/cat related at this location. Any question you have they can answer it 100% or give you their best advice. They are very knowledgeable! Went in today for a few things (puppy has itchy paws and a wound on her face) the two ladies talking with me genuinely cared about my pet and even wrote things down that they do/use for their own dog at a time like this. We love shopping here! read more

First and foremost, this was a wonderful first visit experience to this clean and detailed store to come into at 7:30PM on a Friday night. I went in looking for some dog food for my 1-year old pal Nema, and Charlotte was the first one who noticed I may have needed some help. She was very informative, insightful, and patient to explain and educate me on some great food options to choose from. It was worth while to listen to her explain each product I wanted to ask about. Even Matt stepped in to help. My dog Nema just had her first heat, and I wanted to try and help and comfort her with some great food and cbd supplement, and this team went above and beyond to help me find what I needed. That's the best team to ever have --- a knowledgeable and fun team to interact with. I'll be back soon, and with Nema! A big shout-out to Charlotte! Thank you, and keep up the wonderful service! - Don B. read more

I had an order delivered and Adam did a fantastic job finding exactly the right alligator toy for my pups to play with, tussle over, carry around, and love. The note that he included in the bag was wonderful, it really made my day. Its s employees like Adam that make me keep coming back to Pet Food Express! read more

Pet Food Express - My pups relaxing with their new buddy Allie :) - Pet Stores Near Me - Pleasant Hill, California

Great customer service with great care to provide fast and friendly service during this COVID 19 shelter in place order ... we a have used their delivery service 3 times in the last two months to bring us our puppy food, toys, and chews...love their attentions to detail , (wrapping fresh food in thermal wrap to stay frozen and always a big "Thank You" for the business ... We also were so surprised in today's delivery they also added a free hand sanitizer! Thank you for making caring for our Boston (Lola) so easy during this crazy time ! read more

Pet Food Express - Pet Stores Near Me - Pleasant Hill, California

The service here is awesome, no matter who is working. I make the drive over to this specific pet food express just because my dog likes it and everyone is so kind. Great store read more

I want to give a shout out to the Pleasant Hill store for their awesome customer service. I placed a pickup order for my husband to pick up because I was working. I needed some items for one of my dogs that was having stomach issues. It was pretty obvious based on the items but the fact that someone noticed and put a handwritten note in my bag, seriously made my day. To Adam who put my order together, THANK YOU FOR CARING!! Such a small gesture of putting a note hoping that my dog would feel better, with such a big impact. It really touched my heart. THANK YOU ADAM! read more

EXCELLENT product knowledge, customer service and very helpful! Wish I got the girls name but she was a cute petite one that greeted me immediately once I got in and asked if I needed any help. Only visiting from Hawaii and staying with my brother and his family but their dog (Fluffy) seems to have some kind of allergies and wanted to help relieve some of that stress. Not only did she recommend me a product but she went the extra mile to inform me that if Fluffy is acting a certain way then it could usually be environmental or food allergy. read more

Excellent customer service yesterday. We had just adopted from Martinez Shelter- we came in with our 20/20 coupon. Adopters get 20% off regular priced items in the store The shelter you rescued from gets a $20 donation. Great community outreach The staff was amazing helping us fit a harness and pick out jammies and sweaters. They also were very informative about various foods and treats. I highly recommend this store. Our sweet Fuzzy has been getting compliments on her clothes the last 2 days. It was a joy to refer people to this store read more

the staff is always helpful and upbeat. The store is clean and we love the doggie wash!

I love this place all the way from the look of the store to the employees. Whenever we asked questions, they were able to answer them and direct me where to find different items. I don't think you come across employees/pet stores everyday where they come up to you and ask if you need some help. All of their food is healthy for your pet and I believe most, if not all, of their foods don't contain fillers (bad stuff for your pet). They do get you with their everyday deal of buy 3 get 1 free :) I also took my pet here for their VIP pet care services and the staff were very friendly and knowledgeable. I would definitely come back for both the store and VIP pet care services! read more

I just wanted to say thank you to the three Pleasant Hill staff members who were working today, March 16th, around 12:30 PM. They were very helpful in assisting me with caring for an unhoused person and his injured dog. I'm so grateful for the assistance and the availability of your public wash stations. They deserve a huge raise! read more

Ranger and I absolutely love Pet Food Express. the employees are so kind, pleasant and helpful. they go out of their way to make sure you get what you want ... and it's the right thing. I have been disappointed at other pet stores who actually suggest you look at the labels and find it yourself! PFE has wonderful customer service and the staff takes exceptional care and pride in helping you. my orders are always perfect and delivered on time. thank you for making Ranger and me feel special. read more

Pet Food Express - Pet Stores Near Me - Pleasant Hill, California

Love this store. Everybody is so knowledgeable and caring. Explained today about my chihuahua having diarrhea and what would be best. After some discussion, decided on pumpkin and rice diet. When I selected a couple of pouches of pumpkin, the manager? responded with " that is on me today" and "let me know if she is feeling better". No charge. I was blown away and know that the gesture like this creates a lot of good will. Please shop there if you are not already. And Pet Food Express if you are reading this, thank you again. read more