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    Pet Paradise Grooming

    3.5 (110 reviews)
    Closed 8:30 am - 5:30 pm
    Updated 1 week ago

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    My baby April. . Poor thing she's still very scared

    We used to like this place but had a very bad experience the shave my dogs tail to the deep skin and bleeding all over when we pick up they didn't aware us when we got home we noticed blood in her tail and call them immediately the lady who answered the phone was so rude and she never apologized.we'll never use this place or recommending at all. .

    whole top side of his back looked like but he had bright red blood coming out because of how raw his back was from being "de-shedded"
    Angie H.

    I don't give out one stars lightly but the behavior, attitude and service deserves a one star or less. So I called about an hour before I brought my puppy in to get a wash, nails trimmed and ears cleaned. I was told by the lady that they would be charging $60+ depending on the size of the dog and services I would be choosing. I was okay the price but when I got the call to pick up my puppy, as we were walking out towards the car, i noticed that his back was bleeding; specifically on his back and no where else. I looked closer and it almost looked as if they scrubbed his back raw. I went back to the place with my husband and told them that his back was bleeding. The lady told took my puppy back in their store and maybe five minutes later came back out and said "the groomer put hydrogen peroxide ointment cream on his back and he should be fine". The BIGGEST PROBLEM I HAVE IS INSTEAD OF COMING OUT TO TELL ME THAT THEY WERE SORRY THEY RUBBED MY PUPPY'S BACK RAW. Before he went in for a bath, his back was NOT BLEEDING. Also, instead of asking if it was okay to put hydrogen peroxide ointment on my puppy, they did it themselves. What if his body was allergic to the stuff ?! The lady then proceeded to tell me that " oh sometimes when dogs come in the get a bath, they get de-shedded as well. First off, my puppy has SHORT HAIR, not LONG HAIR. Secondly I was NEVER told he would get de-shedded or I WOULD HAVE SAID NO TO THAT. Third, the response I got after I asked if the groomer saw what they had done, she said no. WHAT KIND OF GROOMER DO YOU HAVE THAT DOES NOT NOTICE THEY SCRUBBED A CLIENT'S PUPPY BACK RAW???!!! The attitude the lady at the front desk had after I brought him back because I noticed his back was bleeding completely changed. She DID NOT LOOK SURPRISED WHEN I TOLD HER. UNBELIEVABLE!!!!

    Uneven ear 2 (worst one)

    I brought my matted golden doodle here in our darkest hour hoping that this would be the groomer we use every other month for foreseeable future. I want to highlight that my dog is suffering from a stomach bug and is battling a loose/watery stool at the moment. I was sure to tell them about this and repeated that he will likely have an accident during the grooming. I then explained how I wanted it cut. All seemed fine at first, but everything fell apart upon pickup. (I initially planned on tipping $50.00 given how big of a job I handed them) First- I was told that this business is cash-only when they called me to say my dog is available. Not the end of the world, but definitely annoying given 3/4 of consumers don't use cash these days. Second- when I got there they brought him out with diarrhea all over his butt. I understand how frustrating it is dealing with that (I have been cleaning it up for 2 days now, so I know), but I am appalled that this business felt it was no big deal to give him back to me this way. I would rather have them say they needed to charge me twice for a bath than cut his hair as he was pooping on himself - that is 10000% what happened. Third- the haircut was okay overall, but you could tell they got tired of the job toward the end and rushed it. I requested his ears be cut as short as possible (he has elephant ears) so he doesn't drag them in the water bowl and on the ground, and that his tail be cut shorter than average so we can avoid more poopy messes over the next day as he recovers. When picking him up, the ears had barely been trimmed, the tail looked untouched, and there are ocasional longer clumps of hair on his legs. Cherry on top- while my Spanish is not fluent like it used to be, I know enough to understand when someone is getting frustrated and complaining about being asked to fix the areas that were done poorly. So the owner could finally be done with the job, he chopped the chair off my dogs ear (must have used a butchers knife) and left it more uneven than even my own worst haircut, and I've gone to SuperCuts multiple times. I attached pictures of the ears as well as his rear-end so everyone can see what I'm talking about. Go somewhere else where they show your dog some genuine TLC rather than treat them this way.

    My Gizmo was mishandled so bad. I have been bringing my fur- baby in this place for awhile now. The staff is great ANGELA is awesome, good customer service. Unfortunately we are ending our relationship with this grooming company after the groomer accidentally hurt gizmo's private part. We tried calling them but unfortunately they're closed on Sundays and Mondays and as soon as they got back to me it was already Tuesday. Good thing I got a daughter in law who was a Vet Asst and walked me through healing process for Gizmo. The groomer was denying it and said there is nothing they can do. And bec it was weekend we had to improvise something to put around his neck. People pls inspect your dogs after the grooming session. I hope this dont happen again to anyone

    Blue P.

    Took our poodle here and his hair cut was horrible! He was full of curls when we dropped him off and now his fur is so stiff and hard and he was very despondent when he came home. We will NEVER take our little fur baby here again!!

    Outside view of a trash place. Worst part is giving me my dog with poop on his butt and acting like they didn't see it. Disgusting place!!!

    Just picked up my dog from this place and I DO NOT RECOMMEND. First of all I walked in asked for prices she said $60 for my little miniature poodle under 10lbs ok great price! Came back to pick him up and guess what it's now $70, that's how they get clients ?? Telling them cheap price for walk in and when they pick up it's a different one ? Second I told the receptionist that I did not want them too cut his penis hairs completely off because he has peeing problems if his penis hairs are completely shaved it just makes it WORSE and he'll pee his stomach way too much I made that very clear!! First thing I checked is his penis and yay all of it shaved! Now to be miserable till it grows back! I got an "I'm sorry" NO you are not and now the last BAD thing they gave me my dog with poop on his bottom and luckily I seen it when I was putting him in the car, went back inside and she said I'm sorry I didn't see that did he just poop? No lady he pooped in the cage where you put him don't act STUPID!! I heard a male groomer said that it was normal for him to have poop smudge on his butt? Completely disgusting and unprofessional. I will never be back and will tell my dog mom friends to not ever come to this place so please if you love your dogs do not take them there.

    Nipsey
    Sandra B.

    I took my Poodle here for the first time yesterday. I love his haircut and he smells amazing. I'm glad I ignored the bad reviews.

    Georgina E.

    Benny loves coming here. He always leaves smelling fresh and looking so darn cute. This shop takes such good care of this little fella. Full service is $55, which is a good price for the general Bay Area. They've got free treats in the lobby and they even have nail polish. Yup. Doggy nail polish. They don't sell any merchandise; Strictly salon. I was able to get Benny seen today by calling them. Great staff, they're always friendly. It's in downtown Concord so there's plenty to do while you wait. It's also cash/check only. There's a Wells Fargo bank near by with ATMs. I've included pictures of Ben's Before and After transformation

    I'm a cutie fo sho'!

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    Review Highlights - Pet Paradise Grooming

    Victor and Marissa were wonderful with both my dogs and took a lot of time with them.

    Mentioned in 13 reviews

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    Noni's Pet Boutique & Grooming - day at the  spa

    Noni's Pet Boutique & Grooming

    (306 reviews)

    First of all communicating with this groomer was very slow and difficult. After several weeks of…read morecommunication between us and the boutique about my fearful aggressive dog, they finally said they would see my dogs to groom them. We told them that we would muzzle her before they would take them and she should be fine. The font desk, maybe the manager, said putting a muzzle on her before taking her would not be needed and would not listen to me about letting me muzzle her. Sure enough when they went to muzzle her she was scared and acted aggressively towards them. They called me back after having them for less than 10 minutes to pick them up. These people think they know everything about how to handle all dogs and will not listen to you. It was a waste of time even talking to them. They do not know what they are doing and will only take easy dogs to deal with.

    I was returning something at the post office next-door, so I decided to walk in to Noni's pet…read moreboutique and groomers instead of calling, to make a grooming appointment. It seemed that they were very busy so I told the gentleman working there that whenever he had time I'd like to make an appointment to get my dogs groomed, no rush. He blew me off and told me to look online and make an appointment there, and showed me the QR code to use to get started. My husband usually makes the grooming appointment so I can't make an account because I don't have his phone or email account access that's connected to our account, and he is at work. So, thanks for nothing, Noni's pet boutique! Giving two stars instead of one because we have had our dogs groomed here and the prices are reasonable. I guess I will have my husband try again later.

    Pet Paradise Grooming - groomer - Updated May 2026

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