I came in right before Halloween to get a few treats for my foster pup. She is suffering from a skin condition, so she needs medicated baths 3x a week. Dressing her in pjs has also been helping her be less itchy. We got Matilda the cutest pjs here- I love haw easy they are to put in- no snaps, just pull over her head and then put her back paws in. We also got her some yummy/ healthy treats and some new squeaky toys I appreciate that they put holiday items on sale a bit before the holidays so I can dress up my foster pup and post her on the shelter's social media Plenty of parking and the store appeared clean and well organized read more

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Showed up with a VETCO appointment. Lady up front was looking at her phone and I asked where the clinic was since there were no signs for it. Pointed left without saying a thing and not looking from her phone. Got in what seemed to be the clinic line (it was obscured by a shelf and seemed to be a little table with two people working it. I waited for two customers in front of me to be seen, then moved up to an orange cone that seemed the front of the line and got a curt "stand behind the cone!" From one of the workers. I got up to the table and the other lady asked if I had an appointment. I said yes. She asked if I checked in. I said no. So she sent me to front with our girl on her phone. Rarely does a business commit the full trifecta of shit customer service, but these guys managed it in rare form: complacency, apathy, and crap attitude. Well done, PETCO. No more business for you. read more

I was really impressed with their self service pet washing station. Normally I take my dog to Pet Food Express for baths, which if remember correctly cost $18 for 25 mins. I don't live near a Petco with the self service dog wash so when I saw that this location had it, I gave it a try seeing that my dog was overdue for a bath. For $20, I think theirs is a pretty good deal. There is no hard stop when it comes to time, their tubs are slightly lower which made it easier for me to reach over to bathe my dog, and their blowers worked well. They have store provided shampoo/conditioner, a silicone scrub brush, and towels. I brought my own shampoo and did not use the ones provided so can't comment on how well they work but it looked pretty watered down. The area itself was a little old but clean. read more

I have been coming to this Petco location to pick up crickets for my mother's yard for over a decade (she loves their tunes). Last night I called to make sure that they had some musicians in the bunch and Bree (sp?) assured me she had plenty! I immediately popped on over and Bree was already bagging them for me ... The customer service here is always spot on.. everyone is so kind and helpful! read more

Ty (tall, bad haircut) has been rude the last two times we used Petco's dog wash stations. The first time he was ANNOYED he had to help us pay for a dog wash. Then, he refused to get us extra towels. This time, while he was rinsing down the station and we were leaving the store, I let him know that the pet station was overflowing because the drain was plugged. I didn't want the station to overflow while he was rinsing it. He said, in the rudest tone, that's why they close the pet stations at 8: to unclog the drains. It's not our fault the drain was clogged. Petco's pet washes are more expensive than Petfood Express. I recommend everyone go there (only 13 dollars a wash) because Petco does NOT give the bare minimum of customer service (i.e., not nice or helpful). read more

I've never witnessed more terrible management. White guy with a bowl cut and glasses (I believe his name tag said Ty) is the most condescending, rude, and passive aggressive person I've met. I'm surprised anyone would hire him, but I guess assistant manager at a petco is the peak of his professional career. I hope upper management can find a way to resolve his incompetence, I'll be happy to explain to them why he is making that store lose money through lack of hospitality and poor communication skills. But you definitely lost my business as long as he works there. Unsolicited advice: Ty, if you want to leave so quickly then take your last baths at 7:30, but don't tell me while drying that's it's 8pm and I need to 'wrap it up'. Read the room, I'm drying my dog. That by definition is the act of wrapping up a dog's bath. God forbid you ever said please. read more

Great store with a nice selection! I got two friends dogs up in Washington state some toys here: one was a snake thing for a Black Lab/Border Collie mix and an alligator squeaky toy for a German Shepherd. Both dogs absolutely love their toys! read more

I'm not a fan of Petco in general because of the way they treat the animals they have in the store (like the small rodents). That said, I came into this store to see if they had some special cat food for my cat - they don't. The two folks at the register tell me I have to go to Brentwood to get it. I'm not driving to Brentwood and I make that clear. They keep trying to sell me on Brentwood like they're not listening to what I'm saying. I'm asking if there's anything else, they do mention Concord Petsmart (where I ended up) but start with the Brentwood Petco and what I need to do to get the food there despite the fact I've said five or six times now I'm not going to Brentwood. I get trying to get business at your company but if they person says they're not going there, listen to what they're saying and we can all move on. read more

Huge Shout out to the general manager, Ty. He's super knowledgeable and knows every single sale and price absolutely cares about the business and all the animals for adoption and it's just generally one of the nicest people I've ever met. He is a great representation for Petco and I hope that they value his invaluable service. He's amazing. I will be coming back to Petco because of him and the customer experience he gave this man genuinely cares. read more

Petco, Martinez, do better. Why are you keeping a solitary parakeet, who are social birds, in a plastic cubby under bright lights for months on end? This is animal abuse and you should be ashamed. Doing this to a bird or any animal is unconscionable. Why even have those cubbies? Why not take the bird out and put it out with the other parakeets? Why??? When I asked the "animal manager", he said "there's nothing we can do." Bull. He said, "we interact with it when we can." That is not enough. Take the bird out and put it with the others. It does not have to be like this. But they've been doing this for years. It needs to stop, there's absolutely no excuse. read more

Petco - Pet Stores Near Me - Martinez, California

Very helpful staff, come about 14 miles from El Sbrante even though we have one only 2 miles away, Krystal and Chris helped us today. But Rachel saved me and my cat as he was having seizures and Rachel suggested trying CBD for my cat, she sugested to still have him check, his name is CAT, 12 years old now. he was feral 10 years ago, and he has been seizure free for at least 5 months read more

The staff at this Petco are friendly and knowledgeable and there's a pretty good selection of pet food, toys, and treats. The biggest draw for us is the refillable cat litter station! Great way to eliminate plastic waste. We refill the same giant litter bucket for a pretty low cost and our cats definitely can't tell the difference either way. read more

Petco - Cat litter refill station - Pet Stores Near Me - Martinez, California

this Petco location always has what I need for my two pugs. The staff is very knowledgeable and are always very helpful. I love that they have a large variety of toys, outfits that are themed for each holiday for your pets. And what I love the most is that they always have beautiful kittens that they are fostering to help find them your families. read more

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This is where I go when I need anything for my animals. They are always stocked with great products to keep your furry family members happy and healthy. The staff is very friendly and informative. If I need food, treats, litter, or over the counter medication, I will find it here. It is nice to know that if I need anything, I can pick it up here. The only drawback is when I walk in and see the cats up for adoption, I cannot adopt them since I already have two furry family members at the moment. It is nice to know that they are taken care of until they find their loving, permanent home. read more

I have ways liked purchasing my pet supplies at this Petco location. The staff is friendly and knowledgeable. They go out of their way to help customers. The reason I am finally posting this review is because of the support I received when I took my pup in for his first bath. Alex was the staff person who assisted me with the process and explaining what resources were available (towels, shampoo, conditioner, and scrub brush. Alex made sure to check in on us and offered help. She even brought a treat for my pup which was a great way to make the bathing process rewarding for him. I now take him in weekly for bathing and the staff, especially Alex, are wonderful. I shared this feedback with the store manager with the hope that Alex could know her assistance supports my patronage of this Petco. Thanks, Alex, for your help. read more

not sure what I need to explain by offering images. I didn't spend any money here. What was the point. If I even thought about looking for what I needed through these boxes. I should be getting paid min wage to inbox your inventory. read more

Petco - This must be a new service. - Pet Stores Near Me - Martinez, California

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After months of waiting, we finally got our girl Henry. Yes! Girl. We chose a boy from the boy bin, but he is a she. We love her and my son doesn't know the difference. read more

Petco - Our little girl Henry. - Pet Stores Near Me - Martinez, California

Thank you Michael for being so kind and courteous to customers today! Today I left the Concord Petco with the most sour taste in my mouth and empty handed after dealing with a very rude employee who refused to honor the signage for kitty food. Michael went above and beyond and walked over to review the signage and even made sure the food rang up correctly. I will be making Martinez Petco our family Petco for our kitty cat moving forward. Thank you again Michael for being the definition of customer service! read more

Petco - Shows discount I inquired about to Michael - Pet Stores Near Me - Martinez, California

I've always found the staff friendly and helpful. But every time I'm there and Tyler is there, I feel extra pampered. He is so knowledgeable and helpful. He goes the extra mile to tell me lots of stuff I might not know. Way to go, Tyler @ read more

I like that they carry Blue Buffalo dog food. Behaved pups are welcome to sniff around & browse the toys they might want. They have a huge array of snacks, treats & accessories. The employees are always very nice & helpful. My only complaint is that there prices can be a bit high. I highly recommend bully sticks & Kong toys for pups. How the really scored big with me: They carry Star Wars stuff! I got Kobra Bubbles a Star Wars name tag. They carry costumes & pull toys too. He will probably get Yoda ears for Christmas. read more

Something is going on in here? I know the tell tale signs of good management. Every time you come in you are greeted within a few steps. They take you to the shelf even if you dont want them to. Exceptional customer service. It's been a joy shopping here. Or it's a joy to come in and have free animal day with my son when we need a quick animal fix. Hey, a free way to occupy your toddlers mind. Plus great customer service I'm all in. read more

I love washing my dog here.. They supply big bathtubs with rings to keep your dog from jumping out. They supply shampoo and conditioner with brushes for washing with the warm water. They have towels for drying and a doggy blow dryer. Leave all the mess there. All for 10 bucks.. Then my calli gets to pick out a toy. They have so many to choose from sometimes this takes longer than I like. Lol.. Pet food is a bit on pricey side but if your pet demands a certain brand they probably carry it. ( thankfully I can buy my dog food at SAMs). Staff is friendly and doesn't mind us walking around looking at stuff we probably won't buy, but will answer any questions you have.. read more

Petco - Clean girl smells like coconut and picked her toy. - Pet Stores Near Me - Martinez, California

I went into this location on 11/18 and I normally use the ramp that is in the store because I do have a disability that makes it hard to go up and down stairs. Shortly after finding out that corporate has told them to close this off I was upset I still went ahead and purchased my item however I did explain that they need to be ada compliant and the sales clerk apologized and said there wasn't anything that they could do at store level and that I needed to contact corporate. To block off access for customers that are disabled and have to use stairs or go around in unacceptable and inconvenient read more

My first time visiting this location and the workers energy and attitude are gross. Ehhh not enough for me to get crazy or vicious but enough to see myself doing so in the next few visits one of these days if I caught someone Huffin and puffin or some sh** I walked in and just grabbed what I needed and when I walked up their energy was all f****, maybe they don't like pregnant women? I did look sloppy and gross bc I'm about to give birth- maybe it's bc I'm half Asian amongst pandemic? I'll be waiting for that day somebody wants admit that. Who knows? I will never understand ppl who work in places like this with a bad attitude. I mean you put yourself there. If you don't like it. Do better. Then maybe you don't have to sit there and wonder " damn why did this customer just cuss me out" ... read more

This is the Petco near the iHOP Pancake House off Morello. Not to be confused by the other pet store near Nob Hill grocery. I've been to both for their self service pet wash. Petco is THE place for me! Why?... 1) The staff is so nice and will give me extra towels for my large dog. 2) It's still only $10. Go on a weekday morning when it's quiet and fresh. 3) The tubs are stainless steel. And at a perfect height, not high. There is a rubberized step stool for your dog to step up. My dog feels secure....at the other places they use ceramic tile and it's very high and there are several slippery steps up. The tubs are tiled too, and shallow, and my dog slipped and fell getting down the steps. Not good. 4) Use their orange racks with the rubber mats and they will keep your pup's paws away from germs in standing water, though really there is no standing water because the drains are well maintained and clean. The other places do not have racks or rubber mats. The staff clean the tubs after every wash. If they are not, just ask the staff and they will sanitize the tub right away for you. 5). The manager is wonderful. She is great! orange wire racks and rubber mat provided and your pup won't be pick up germs in standing water. But, there is no standing water because the water drains well and are cleaned regularly. read more

I went into this location today and it was so sad to see that as a "pet store" they had beta fish on the shelves with a list of poop in their small containers and even one dead fish just chillin on the display . They also had 2 cats you could adopt in their I wana say 6/4 combined cages that had a litter box in ever cage just full of their feces. It's so sad to know that's the quality in which the 4 workers thought it was ok for them to live like. So much for a pet store. read more

I'm currently in line with no one working the front I've been here 10 min already. If my pet didn't need food I'd walk out

I don't usually write yelp reviews because I have better things to do with my time but I have had such disrespectful interactions with employee Ty that I felt compelled to review. I came in to the store a couple weeks ago with my 3 year old son (who is special needs) and my senior rescue dog who is partially blind and Ty asked me loudly and rudely if my dog was aggressive (he actually yelled from across the store) when my dog barked at him when he approached from his blind side. Then today I came into the store with my kids and dog, my kids were excited to buy Christmas presents for my dog. When I told my special needs son that he could only buy 1 stuffy for my dog he had a temper tantrum (very normal behavior for a 3 year old being told no) and Ty yelled at me from across the store to "get my kid off the floor". Typical entitled Californian behavior yelling at paying customers (we spent hundreds of dollars over the last 2 visits to this location) Not to mention my kids and I were respectful and put back the toys on the shelf that I said no to, they were not running around and being maniacs they were simply excitedly shopping for dog toys. Interestingly the female worker there with Ty today had no problem with my dog and greeted/petted him. Will definitely not be coming back to shop at this location due to Ty. read more

This review is for the pet training we have done at this location with Nicki J.. We signed up for a private lesson 6-pack for our 6mo+ old puppy. We are really glad we did private lessons vs. group. Nicki is an experienced positive dog trainer that focuses on rewarding good behavior instead of punishing. Our puppy has been so receptive to her training and she has been so helpful in training us on what to not do and do. Her patience and consistent training has really given our Lola pups an excellent foundation in her beginning obedience training and has even made her more receptive to new training. If you have any questions beforehand too, she's happy to address what type of training is right for your dog, group, or private and has been completely flexible when we have had to reschedule a few times now. I highly recommend working with Nicki J for your training sessions. She is fun to work with, explains everything very clearly, and has so much knowledge to share with you. We enjoy every session we have with her and always have amazing strides each week with our puppy. We def will be signing up for more sessions. read more

Everyone is especially nice, even remembered my dogs name after i came in the day I adopted him. I truly love the staff and service. That said I had a terrible experience in training and I imagine one other dog owner could say the same. My dog is not social and I told them that on more than one occasion but we were put in a small space and encouraged to let our dogs meet nose to nose and sniff hind ends which is when my dog bit the other dog and held on. We were asked to leave of course and my dog cannot even come for private lessons. I imagine others have had wonderful experiences but I feel the trainer was not really dog savvy and allowed the incident to occur for which my dog is banned. read more

I was terribly disappointed to see what the Morello store had become on my last visit yesterday. There was vertually none of the products I usually buy. When I asked where everything and everyone was I was told that the store had let go seven of there already thin staff. There were boxes everywhere, but nothing on the shelves. I asked the manager if Marla was one of the people "let go" and was told yes. As I have relied on her excellent help for quite some time I was not happy. None of the "good guys' were to be found. Marla has always been our "cat lady'!!! I further found a very unfair complaint on your site. The customer has obviously never worked retail. Taking a return from another store DOES effect your daily records. I will not be shopping this store in the future! Unhappily, Hazel Bourke & Ron Kutscher read more

This place has such a weird layout. It has steps to get you to the dog food and a ramp on the opposite of where the steps are. So if you're heading down the main strip after you pass the cashiers to your left, you'll have to hang a hard left to find the ramp to take your cart down to load up your 40 lb bag of dog food, 20 lb bag of cat litter and then some. The ramp also is really smooth so if your shoes have no traction, you'll probably run your cart right into where you can adopt a kitten. And have fun pushing up your 60+ lb cart in heels like I did. Quite a sight this was, I bet. They have fish and birds too. Ah hell, they even have a collection of Star Wars pet costumes in time for Halloween. I resisted. I put the Star Wars Chuey dog costume back. Ian, the cashier was incredibly friendly. I was also offered help out to my car. I don't think that's ever happened before, certainly not at PetSmart. As a PALS member, I saved $3. Thanks, Pal. read more

We shop at this PetCo regularly for our pets. The service is almost always great and the staff knowledgeable. It's clean, the animals seem well kept. We recently bought a small green cheek conure. I was very hesitant to buy from a big chain store, but the bird was friendly and we could tell that the staff really liked him. He's been a tremendous addition to our family, happy and healthy and well trained (someone on staff has experience with training parrots). I would definitely get a bird from them again. As much as I was willing to pay well for a parrot, the discount they provided for being a member allowed us to splurge on other things for him. read more

This petco is a lot more organized than others i've been to. I like this place cause every time i've been here it's never been super busy, so good service was easy to come by. I had exceptionally good service when i was looking for a sweater for my dog. I was looking for a size large in their pet clothing section and one of the workers was kind enough to rummage around with me to look for the perfect outfit! read more

I'm a Petco fan in general and go to the WC & Concord stores in addition to this one. It's not better or worse than any other Petco. The staff is friendly, the store very clean, nice selection, fair prices. However, the reason I'm writing this regards the purchase of rats from the store. In late Dec. 09, I bought 2 young females and one died the next day. The helpful employee said to come back in a few days when a new batch would be in and at that time replaced it. Then a few months later the other of the original 2 died. I then got 2 more. Recently 2 of the 3 died. Thus, out of 5 total purchased, 4 died within a year and a half. In all the cases, there appeared to be nothing wrong with the rats. They just died. I'm an experienced rat-keeper and can assure you it had nothing to do with how I cared for them. They were in fact excellent rats--alert, active, friendly with both other rats and with me and with children. But the bottom line is that they shouldn't die early, mysterious deaths. I will never buy rats from there again, that's for sure! read more

Took my pup here for weekly dog training. David the dog trainer was absolutely fantastic. He was funny and patient - a total professional. I would definitely recommend coming to see David if you want to learn the best way to train your dog, young or old! read more

Good Petco, nice employees, great sales! Not much else to say about it! I wish they had more selection of organic and all natural dog products, but I wouldn't expect that of Petco (I'll go online for that!). read more

Traveling & away from home needed to bathe the pets. First time using the self service dog wash. Clean facilities, they provided shampoo, conditioner & towels. Also, access to a blow drier. Great experience, and convenient. The staff were very friendly & helpful. Thank you read more

I was going to leave a four star review but I decided to leave a five star because of a recent experience. I was buying some flea spray for my dog and there was a line of about three people. One of the cashiers finished up with an elderly lady and was helping her out to her car with some heavy items. There were now two people in line and one at the register. The person at the register was writing a check or something so it was taking a while. Well, the (awesome) young lady (Heather) behind the counter proceeded to open up two extra registers and simultaneously ring up the whole line. I was totally impressed, and I am not easily impressed. On a larger scale, all of the employees are pleasant as well. They are very knowledgeable and more than happy to take time and talk to you. read more

I have to give a big shout out to Brandon at this Petco. My kitties were getting sick off the Petco brand food and it was 7:30 at night when I came in frantic and worried and needing a new food. Brandon was very helpful and asked a lot of questions about my fur babies so he could help me decide which food would be best. After describing my cat's symptoms we discovered the food I was giving them was too high in protein for my older cats. He even refunded me for the food I bought over a month ago, which I didn't bring in, have a receipt for or even ask for a refund. He said he wanted to make things right. I am so grateful Brandon was there and the new food he recommended is working out great. I haven't always had the best service at this particular Petco but after my interaction with Brandon, I will definitely be back. Thank you Brandon, you made my night. You deserve a raise! read more