I am writing about their Pets Hotel. I have a cat named Brenda who is the "aw diva of cat coziness"…read moreand if she doesn't feel comfortable she will let you know. I have never heard any one of the hotel staff ever complain about her when I pick her up. I've dropped her there several times, even around some busy Holidays they did their best to accommodate Brenda. I really appreciate the effort they've taken in scheduling, it's been quick and efficient. The prices are also fair here. It won't cost you an arm and leg to board your cat. They also take time and engage with you cat so they don't get to lonely or homesick. I don't have any dogs, but love seeing their Doggy Daycare which is closely attached to the Pets hotel where I go. The dogs seem to be having a party!

Groomer: Ruby Location: Petsmart Concord Ca…read more If I could give zero stars, I would. I brought my dog Benny in for a simple maintenance cut and bath. His hair was long, and we specifically like to keep him fluffy. I showed the groomer a photo of the exact style we wanted -- a fluffy "teddy bear" cut -- and clearly stated that if they could not achieve that look, to please keep his hair long. I dropped Benny off at 9:30 a.m. and was told to return in one hour, which is typical for his usual groomer. When I called an hour later (after realizing I had missed my other dog Teddy's appointment and apologizing to the groomer scheduled for both dogs), they weren't even finished with Benny. I assumed the delay meant extra care was being taken. Benny was not ready until 1:45 p.m. -- over four hours later. When my husband picked him up, he looked like a completely different dog. His hair was completely cut off. It looked nothing like the photo I provided and was nowhere near the fluffy teddy bear cut I requested. It was extremely disappointing. What concerns me even more is Benny's behavior afterward. He is almost one year old and has been groomed regularly since he was a puppy. He is normally energetic, confident, and affectionate. When my husband picked him up, he was shaking and visibly nervous. Even two days later, he seems timid and withdrawn -- which is very unlike him. It makes me question how he was treated during those four hours. I understand that grooming salons get busy. However, communication and following clear instructions are basic expectations. I left my dog there trusting he would be cared for properly. This cut cost $110 -- more than the $85 I typically pay at a private boutique groomer who consistently does an excellent job. The quality did not reflect the price. I will not be returning. I only booked here because our regular groomer did not have availability that day. That was a mistake I will not repeat. Very disappointed.

This place is amazing- Everyone is so kind, insightful and helpful. They feature a great selection…read moreof fish and supplies at a reasonable price.

Store was amazing very well stocked different varieties service was great I will be returning for…read moreall my aquarium and fish purchases

We used to buy our dog's food here when he was a puppy, but then I switched his food because he…read morestarted having some digestive issues. Now that we are feeding him a different brand of food, he's doing really well. We also cook different things for him in addition and now come by to this store to pick up some treats and toys whenever we have time. Friendly service. Located on Geary and Arguello.

Friendly person working there. They have nice toys and goodies for rabbits as well as a community…read moreboard to post fliers for pet services or needs.

I recently got a kitten this past June, and this is my #1 favorite one-stop pet shop in the city…read more The store has a great selection of items for cats- wet and dry food, litter, treats, stainless steel water fountains, super cute Squishmallow beds, toys, the list goes on. I'm find myself spending at least an hour in here because the staff love to show off their little critters and it's such a fun environment to be in. I've seen the store progress exponentially in the last 6 months. It's much cleaner and more organized every time I visit. I can tell the staff really cares for its animals and the local pets in the neighborhood.

I really wanted to love and support this local pet shop, but after my previous visits, I truly…read morecannot. The moment I walked in, the smell was overwhelmingly bad -- not your typical pet store scent, but something genuinely foul. The shelves were dirty and looked like they hadn't been cleaned or organized in a long time, which didn't inspire any confidence. The selection was really limited, and even basic items were hard to find. The employees also weren't very welcoming or friendly; no greeting, no offer to help, just an overall cold vibe. What bothered me most was how sad the animals looked. A few of them seemed stressed or lethargic, and it was honestly heartbreaking. I love supporting neighborhood businesses, especially ones that care for animals, but this place needs serious attention and improvement before I could ever consider coming back.

We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

High pressure sale to buy 3 get one free on dog chew with beef jerky in it. The sales person Lydia…read moresaid I can return or if exchange for another product if my pet doesn't like it. My dog had diarrhea and vomiting all night after ingesting the collagen with beef jerky in it. I tried returning the remaining 3 of this product that made my dog sick. Told by another sales associate to get something else as exchange. I chose a product that was safe for my dog but this was $6.99 and the ones I was returning was$ 8.99. I was returning 3 and replacing with 3 that was less amount. Sales person and her supervisor, L said I would only get 32 cents back. Sales person said I can get a 4th one free. I said I wanted to an exchange and didn't want the 4th one. L said it's not the company's responsibility that my dog got sick on their product but it was my fault to give it to my dog. I asked to speak to a manager. L said that her manager, D was at the other location and I should go there to speak to him. When I asked when he will be at the location that I was having the issue then she said it's company policy that she cannot give out his schedule. She shoved back the 3 products that I was trying to return and slapped a customer service information card on the counter and told me to handle the matter with them. I told her to process the return and got $21 plus some cents back which is what my original intention was before getting talked into doing an exchange. I spoke to manager D and he immediately told me that L is one of his best employees. Later he did say he will talk to her about customer service. He said it's company policy that they cannot do a prorated exchange on the buy 3 get one free promotion. Beware about the fine print that they don't tell you about "the exchange " transaction on the buy 3 and get one free business. The company is not responsible if your dog gets sick on their product because every dog is different and it's your responsibility for giving it to your dog (even though they highly recommend this product) said by L. I do not recommend this company anymore. I was the Danville,CA location on Crow Canyon Road

We have been buying from this location for years as we live in Green Valley... Sometimes their…read morestocks are not full and incomplete.. As for cashiers, there are no friendly ones and no greeters except for one young dude but he's gone maybe back to school.. For few times we went and bought our dog food, these woman cashier has been nothing but rude and un friendly. Just looked at us as we entered and as we checked out she was busy playing with her phone or reading a book and just gave the receipt to us without even looking nor saying thank you.. We instead said thank you and have a great day but the response was aha, like aha is not an answer as per Judge Judy.. Learn the importance of Public Relation or Customer Service esp if you're working as a cashier or anything that requires communication...Her name is Alexx , short kinky hair.. Her shift is in the afternoon

Love the pricing! Made getting supplies for my foster kitties a breeze. They also have a huge…read moreselection of items!

Wonderful and helpful and kind and respectful when I got my dog in 2022 just a very nice placeread more

Hear me out...I've bought two lovely cats from you guys…read more Today I popped by because I know cat visiting hours are 12-5 pm (most of time). I saw someone cleaning which I understand but the staff walked out and locked the door behind her. She kinda gave a rude look. They were suppose to be open according to the schedule. Do better guys, some people come just to visit with the cats through the cages. That's how I've adopted two already in previous years. Can't you clean before visiting time or after. And if not clean but don't just leave to do other things around the store and lock the door behind you. More interactions more adoptions. We will follow visiting hours but those doors better be open when it's our time to interact.

I can't say enough great things about Mahoganie at the Alameda Petco! My big guy has pretty serious…read moreseparation anxiety, so drop-offs at the groomer are never easy -- but Mahoganie has such a calm, confident way with him that I always leave knowing he's in good hands. Every single time I pick him up, he looks healthy, happy, and well cared for. You can tell she genuinely loves what she does and takes the time to make even the most anxious pups feel comfortable. If your dog is big, nervous, or a little dramatic at drop-off (no judgment!), Mahoganie is your person. We're so lucky to have found her!

They were out of color matched collars and leashes…read more Hodgepodge of colors that had no matching pair. 9 people in line. One checker. Nice though. Not a very fulfilling experience. Now there's 12 in line one checker.

Been a customer of Andy's pet shop since they were on the Alameda, then Norte Dame, and now off…read moreBascom Ave. They're been a great resource for my birds, dogs and Guinea pigs. They offer healthier options than the big box stores for your beloved pets. They have bugs for your reptiles too!

I don't know his name but he was supper helpful and I will be coming here for my pets needsread more

I adopted my 3 girls from Rattie Ratz! The rescue is easy to work with and super passionate about…read moreadopting out rats to responsible, loving forever homes. They're great on education and helping new rat owners start off on the best foot. Don't buy from a pet store, definitely adopt with Rattie Ratz!

They really love pet rats, and always have their good at heart Rats make great pets, and this is…read morea place to learn about it