Very disorganized and lots of miscommunication within the staff. I spoke to multiple employees to confirm that I can drop off my pet before hours and pick him up after hours since I work long shifts- they said they were able to accommodate. I was confirmed on assessment day that I can pick up my dog around 8pm and there would be someone present after hours. I went to pick up my dog at 8pm. Rang the bell on the front entrance and knocked multiple times on the doors for one hour straight. The places looked empty, lights turned off, no car parked in the parking lot. All I heard were the dogs barking. Called multiple times that went straight to voicemail, sent lots of emails, and DM instagram. No reply whatsoever. The fact that they don't have anyone present in the facility 24/7 in case of an emergency or even an emergency line to contact someone is unsafe and dangerous. I do not feel comfortable nor deem it safe leaving my pet there again. read more

Melissa Brandon mia Kyle Ramin Christian Are all great doggie caretakers I feel so confident and comfortable with them all I am doing some long-term intermittent boarding with them and they are so attentive to every detail I could not recommend them more highly. read more

Dogs Will Play - A bouquet of flowers for my dog's caretakers at Dogs Will Play! - Pet Groomers Near Me - Concord, California

Horrible place! Do not take your dogs here. 1. My dog reeked of urine, her legs and stomach were yellow from dried up pee. That means they are crated for too long. My dog can hold her pee for 15+ hours. You do the math. 2. The crates are close to one another. Another dog chewed my dogs bedding while he was next to her in his own crate. My dog must've been terrified Also...if you read back through the reviews, a dog died here. They offered me a free bath when I asked to be reimbursed for my dog bedding. Funny, right? read more

Dogs Will Play - Another dog chewed her bed - Pet Groomers Near Me - Concord, California

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Have used them a few times in the past. Recently tried to update records but: their phones not in service, they don't respond to emails and no one answers the door bell. read more

I would stay away from this place in the future. My dog was involved in an incident over a month ago where my dog did not receive any medical treatment nor a trip to the ER. I took my dog to the ER myself after picking him up. Employees stated that they didn't even notice he had 3 BITE MARKS ON HIM and he was with them for about 3 1/2 days. The manager, Julie, reached out to me about a week after it happened and I still have no received a call or email back on an update. During my conversation, she states that there was obviously miscommunication with what she told them and what they told me in turn, and she would get to the bottom of it. It's been over a month now and nothing. I've reached out and nothing. I wish I read deeper into the reviews since apparently a dog died here in their care. read more

I took my big dog there for the day. The webcam showed the dogs all just standing around in in a room very very crowded with dogs. A bored young person was wandering around listlessly. It didn't look healthy or fun for my dog. The dogs poop in the same room they are standing in. Yuck. They said they have rest time when they take the dogs out and clean the floors which is a point in their favor. It's a franchise. This is not a real kennel but more of a big empty warehouse space divided up into rooms with partitions based on dog size. I would say that they probably keep the dogs safe but it is more like a holding pen than a play space. There are just too many dogs in too small of a space. They don't don't interact with each other much. There was no running or wrestling or chasing like you would normally see at a kennel. I guess that's because of the crowding. Must be a dog thing when not enough space. I got my dog back at the end of the day safe and sound so that's good. But I would like to see my dog having fun too. read more

The first doggy day care my dog willingly goes into. It's so lovely seeing my dog prance right into this pup day care. If my dog comes home tired and happy, and entera excited and is jumping with excitement the whole ride there, it tells me a lot. He definitely trusts the staff (he has a bit of anxiety) enough for him to be at peace there. This picture is after a day at daycare read more

Dogs Will Play - Pet Groomers Near Me - Concord, California

Our terrier who is crate trained came back 4 days after being boarded here and is now pooping in his crate and everywhere. I don't think this place is attended at all times as we tried multiple times to reach someone to check on him and got no one. I am very frustrated that as of two days later after calling them and hoping to get some answers NO ONE has called me back. Shady business. Stay away. I might update this if and when someone calls me back. As of now we have to retrain our puppy. Thanks a lot. read more

Where do I start?! This place is great and they let the "dogs be dogs". If you have a high energy dog or even a mellow dog the workers really get the job done. My puppy Nala is now a regular here and has made so many friends. Their prices are affordable and she comes home extremely tired. Their hours are great and they make sure every dog has passed their interview process so that way there are no issues! These people are running a great business, they are very trustworthy and are always available. ALSO THEY POST ALL DAY ON THEIR INSTAGRAM PAGE SO YOU CAN SEE UPDATES ON YOUR PUP! Funny captions too read more

My dog loved staying here. Definitely a great place to board your pet. The Checkin/out hours are a bit different but they were still convenient for me. read more

My pups love Dogs Will Play. The staff are very nice and great to my pups! I've had to board my dogs a couple of times and my dogs have been treated very well and the staff posts pics throughout the day so I can see how they are doing. I absolutely recommend! read more

This review is long overdue but this most recent experience with Dogs Will Play absolutely deserves a review at the very least. I cannot thank them enough for all they do for our Laila Bear. We had to go out of town and the day after we dropped her off, we were told she was not feeling well. The staff offered to take her to their vet but we were able to make arrangements for Laila to get the meds she needed through our vet. The staff at Dogs Will Play ensured our baby felt better, played with her separately until she felt better enough to re-join the group, and bathed her before we picked her up. I called twice a day while we were gone and each time they gave me a detailed update as to how Laila was doing and posted pictures of her on their Instagram. They truly took such incredible care for her the week we were gone. I seriously cannot thank them enough for all they do and am so grateful for their love and care for our fur baby. read more

Dogs Will Play - Pet Groomers Near Me - Concord, California

Very pleased with my first experience with the dog grooming services. The groomer did exactly what I asked, and the people there really seemed to love dogs. My dog was able to run around before and after he was groomed because they don't crate the dogs. I'll be back again! ---------------------- I've been back twice so far, as we've now found a great groomer! My dog gets so excited when we come here. Even more important, the groomer gets just as excited to see him! My dog always comes back so soft and he smells wonderful. Great work every time! read more

Dogs Will Play - Before and After. Doobie the Havanese-Poodle mix. He was rewarded with treats soon after! - Pet Groomers Near Me - Concord, California

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Emily is amazing! My pup was in so much need for a good groom and nail trim. She was super happy when she came out and even had a little bow on her collar! It was so cute. Just a little added touch of love and we will definitely bring her back! read more

Staff here are great, you can tell they care a lot about the dogs and love them! It's super easy to drop off/pick up, basically just walk the dog in and they take it from there. I'm usually in and out within 3 minutes, which is helpful when I'm running to work in the morning. I like that they post daily pictures and videos on their Instagram, and I can see my dog LOVES being there! The only thing I don't love is that our dog comes home smelling like pee. I know it is bound to happen when they are running around with a ton of other dogs who have probably peed on the floor and whatnot. So I get it, it just seems a bit intense sometimes when I get her. Especially after boarding her, seems like it could use a little improvement. But honestly that's a small issue that really doesn't effect my overall view of the establishment and I am happy my dog comes here! read more

We LOVE Dogs Will Play! Our pup Duke is a regular there now a days and he absolutely is as happy as can be. My husband and I work long shifts in healthcare and appreciate their long and flexible hours and the fact that they open at 6:30am during the week! They post pictures on Instagram throughout the day and they make my day every time! Every time Duke is at Dogs Will Play I have 100% peace of mind that he is well cared for and having a blast. It's also a bonus that I have a tired dog for about three days after :) thanks for all that you do dogs will play! read more

Dogs Will Play - Pet Groomers Near Me - Concord, California

On the 2nd day of using their daycare service, I went to pick up my pup and immediately saw bloody bite above one of his eyes and around his neck. He looked like he got a left hook coming out of a boxing match. When asked what happened, staff had no clue or explanation and I was never contacted, however they said they treated him????!! They were very nonchalant as if this was the norm. That w enough for me to run from this place and ditch doggy daycares altogether! Ps. The dogs are not watched/ supervised at all times like they claim. I asked why there was no one watching the dogs (on a Sat) and the girl at front desk said they can just watch via cameras!!!! RUN! read more

The groomer Emily is absolutely wonderful. Very professional and informative about coat care and maintenance. My dog came home smelling amazing and looking so adorable! Highly recommend. read more

I would like to say we have been taking our pooches here for over a year now and have been very satisfied each time. Today was extra special because the three of them had bows, and it seemed we fell in love all over again with our three princesses. Thank you, Jessica, for taking the extra time to making them beautiful! read more

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Eva does excellent job in grooming my dogs! She seem to care and love dogs so much that my dogs is happy and didn't look like they've been abused while or after a haircut lol. I heard lots of horror stories about pet groomers and Eva is the number one I can trust! She does excellent job on top of her being awesomely kind to my dog! Dash thanks you Eva!! read more

Dogs Will Play - I'm proud and loving my new do! Thanks Eva!! My mom didn't have enough lighting but I look better than this in person! - Pet Groomers Near Me - Concord, California

Dear peoples, Hi. I is Maggi. I is a little dog. I luvs it when my Mommi and my Daddi takes me to tha Dogs Will Play to plays with tha udder doggis. I always has lots of fun. I gets so excited when we goes there that I puts my paws on tha glass door and tries to gets in. Tha peoples there is very nice to me and plays with me especially throwing tha ball. I luvs when they throws tha ball for me to chase. They feeds me at lunch time too. Sometimes I has so much funs I doesn't wants to leaves and I tries to gets back in when Mommi and Daddi is trying to takes me home. I has to stops using Daddi's fone before he see me. Please sends your doggis to tha Dogs Will Play so I can plays with them. Luvs, Maggi read more

Dogs Will Play - Pet Groomers Near Me - Concord, California

Emily, the groomer was the worst. I asked her for specific cut for poodles and she just shaved all hair without any consent. They look horrible and look like rats.. Stay away. read more

Gotta say... they must be doing a lot of things right when I see that my dog, Soju, is reluctant to leave every time I go to pick him up. He is wagging his tail and so happy around Devin, in particular, and I am so impressed with the progress he and the staff have made with Soju's initial timidness and dog social anxiety. I love that they are open earlier and closed later than any other dogcare facility I was able to find because it actually ends up being the only (and BEST) option for me given my work schedule. My sweet pup is clearly happy with the care there and I end up feeling like the bad guy making him come with me to go home. Thank you, Dogs Will Play! read more

Dogs will play are the best value (while being the most reasonable cost wise) and execute the best hours all the local daycares. Never mind what they post - people are early every weekday and they accommodate without extra charges! They have happily accommodated Bella for overnights without notice multiple times when my plans changed unexpectedly. They are detailed and attentive to her food allergies, and are diligent and organized about administering daily medications. I trust the staff completely, and I adore them. When Bella gets a bath there after an overnight stay, she comes home smelling scrumptious. They blow all competition away. I truly do not know what I would do without them. All services are worth every penny we invest. Our baby is always excited to go in and always a happy camper when we pick her up. read more

I have yet to receive any sort of compensation or refund from this company after my very expensive visit to the vet and promises that my cost for boarding would be refunded 'right away'. I have not received a response to the certified letter I sent 2 weeks ago regarding this. I have no choice but to continue with legal action. read more

I really wanted to wait and test DWP out before writing a review, and I am so pleased to report that we've been here for 2 months and they absolutely deserve these FIVE STARS. Cliff notes: great for boarding and day care, small dogs, friendly, close to Bart. I adopted 9 pounds of poorly adjusted, occasionally anti-social, sometimes schizophrenic, but always absurdly cute, chihuahua of doom. I have worked with this hot mess for 3 years and now she's stable and happy. Terrified of back-slide I have always been very, very careful about where I take her for care. Initially, I was put-off because DWP does not segregate big dogs and small dogs; but turns out this has been great for my little dog. Now when we go to the dog park, she is super-confident and can totally hold her own with the big dogs. She also kind of hates dudes and being around the infinitely patient guys at DWP has made her amenable to male strangers at the dog park; she even let them pet her, a heretofore unseen phenomenon. She's also madly in love with one of the female DWP caretakers. I think she whisper barks her name in her dreams. The tell tale sign of her happiness with DWP is she can't wait to get in the door. She genuinely seems to enjoy being there and that makes me so happy and alleviates the guilt I feel about leaving her for the work day. I also leave her every other weekend (my BF works in an ER; scheduling nightmare) and hotel is 20% cheaper than our former day care (also super great, Every Dog in Emeryville). I was looking at the recent less than great reviews and they do not resonate with my experience of their customer service or level of care at all. read more

me and my dog love this place! staff is very friendly. they have great hours and reasonable prices. very glad i found this place.

I'm really torn about my feelings toward this place; I've been a few times with my puppy, and have always had a good experience. The staff is very friendly, which is also nice. However, the last time that I dropped my pup off around mid November for the 3 hour doggie-play date, when I picked him up, he had 6 extremely deep scratches all around his torso. I noticed them when I picked him up, but didn't realize just how deep the scratches were until I walked out into the sun. Now, don't get me wrong-- I get it -- dogs can play rough with each other, it's their nature. But I figure this is where the employees should perhaps regulate, if it seems like they are playing too rough. My dog's scratches ended up breaking out into infected hives that he is STILL healing from. I know sometimes they are short staffed, but I think that if they only have one person who can't keep track of a large group of dogs playing, they should hire more people. My last experience was very upsetting and I am not sure if I will return. read more

Our Dobbies LOVE coming here all the time!! Some days I hate to admit it but they don't seem to want to come home!! They have SO MUCH fun with the other dogs and the staff treat them like their own-it's truly amazing to be able to be away from them and know they are in as good of hands as our own! read more

I truly love this place. I bring my Doggie here to get groomed and they do an amazing job, the price it's not as high as other places, but it's getting there, however, I'm am so happy with the results that I dint mind it. Love this place! The best part is they get it done ASAP, so my baby doesn't have to stay in a cage. That's important to me! read more

Dogs Will Play - After coming back from the gromers, so beautiful, so fresh!!! ;) - Pet Groomers Near Me - Concord, California

I have been a customer for five years and this review is long overdue. My dogs utilize all services: daycare, hotel and grooming. Dogs Will Play has always been perfect with every detail. The staff and ownership are very compassionate and caring. Even if I am late to pickup, they never bat an eye or charge extra fees. They follow every direction, and go beyond the extra mile for extra requests like special food instructions. I know that many competitors have moved to the area and are trying show muscle. No matter what their tactics, I will continue to visit Dogs Will Play. read more

My sister took her dog here for 2 days while she was out of town. When she went to go pick her up she had urine all over her and she reeked. How were they not embarrassed to hand her back her dog like that? Horrible company. She will not be bringing her dog back! read more

Dogs Will Play - Pet Groomers Near Me - Concord, California

This place has been nothing but amazing. Our dogs love coming here and the staff is extremely friendly. They have a high sense of safety because they are on a high traffic street and they have great checkpoints to make sure no dogs escape. The only thing I would like to see is where the dogs play in the back. Lucca and Corona love coming everyday and we are lucky to have found a good daycare for them! read more

Dogs Will Play - Lucca after coming home from school. Tired tired tired! - Pet Groomers Near Me - Concord, California

By far this place is my favorite. My girl Sugar also loves it. Which is very important to me. The staff is always friendly and very caring when it comes to taking care of my dog. So keep up the good work people. From Singer's Mom. read more

Eva is the only groomer we use for Tyko our pom. The other groomers my sister took him to just didn't do the bear cut right. Eva gets busy so it's hard to book her. Love her sweet demeanor as well. read more

i took my dog here a few months ago and I loved the place! I was driving by and popped in to have his nails clipped. No appointment and yet they were extremely accommodating! The staff were very friendly and Hank warmed up right away! He was a happy pupper upon leaving which made me feel great! I look forward to coming back! (posting again cause my original review disappeared) read more

I was going away for the night and it was planned at the last minute. Every place I called was booked and I didn't trust anyone enough to give a key to my home to pet sit. I was really nervous about leaving my dogs at a boarding place. I had never boarded my 2 lb dog before. When I called Dogs will play they were able to set up a meeting with my dogs right away. They did a behavior test to make sure none of the dogs are aggressive. Everyone I met at this place was very friendly and when I went to pick up my dogs both of them seemed very content and happy. I had a good experience here and would come back again! read more

On September 2nd, 2017, our 5 year old pup, Lyla, was bitten by another dog and bled to death while boarded at Dogs Will Play. Our family is shocked and heartbroken over our loss caused by this facility's negligence and the subsequent incompetency it's owners and employees demonstrated managing this incident. I will detail the cold facts for you to carefully take into consideration before leaving your beloved pet at Dogs Will Play. On Monday Sept 4th at 1:19pm, I received a phone call from Ruby Liu (one of the facility's owners) informing me that Lyla had been bitten by another small dog and had succumbed to her injuries. In Ruby Liu's words, "an employee who was unfamiliar with their drop-off protocol" left the small dog playroom unattended to check in a new arrival at the Front Desk. During her absence, a dog bit Lyla on the stomach, piercing a major organ, and she bled to death. We don't know how long Lyla lay on the floor bleeding to death before an employee discovered her body. We do know, per the vet report, that she was dead on arrival when David (a Dogs Will Play employee) brought her in. The vet report stated Lyla was brought in at 11:41am on Saturday Sept 2nd. No one from Dogs Will Play contacted us until Monday Sept 4th at 1:19pm... this is inexcusable. Why take so long to contact us, why? When asked, Ruby Liu informed me that the employee was too distraught to make the call. Where were the other employees, the owners? Not one single representative of this facility attempted to contact us immediately following the incident. Due to this facility's poor management, negligence, and incompetency, our beloved Lyla died. Our sole purpose writing this review is to ensure no other family has to go through our heartbreak. Please, we beg you to carefully consider our devastating experience with this facility before you leave your beloved pet in their care. Please. read more

A big "Thank You" to Dogs Will Play! When my other kennel bailed on me last minute (over the 4th of July holiday!) , DWP happily took my dog. All the employees I interacted with were friendly towards me and my dog. My dog even had had a bath before I picked him up. read more

love this place! Gringo, our 11 year old lab loves to go and play with all his buddies and this help him (& me)to get out all that excess puppy energy. The people who work here seem to sincerely love these dogs. read more