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    The Tail Haven - Lafayette

    3.8 (71 reviews)
    Open 7:00 am - 7:00 pm

    Services - The Tail Haven - Lafayette

    Pet boarding

    The Tail Haven - Lafayette Photos

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    Reviews With Photos

    This was posted to their website as a pic of the day. He's on 3 legs & looks miserable, but wait... photo op!!!!
    Ryan D.

    Update: The owners attorney reached out to me & offered me compensation and requested, in exchange, that I take down this review. I will not leave the public in the dark about my experience. The owner, Emily, was more worried about us know how they were understaffed when our dog was injured, than she was with helping us understand what actually happened. The first thing she said was "well, this is the busiest day of the year, I have several locations, and over 5,000 clients on my list that I've built myself" .... Like I care about the rest of her business? No, I wanted to talk about my 1 dog that was hurt while at her facility for the first time. She continually cut my fiancé off when she was trying to talk to her, so I stepped in & voiced up, because I too can talk over people. She was very combative, argumentative, and overall rude. Our dog has a fractured tibia, which we did not know until after the X-rays were done. We would have taken him to the Vet the same as the incident, however, her staff went out of their way to reassure us it was nothing. They even posted pics of the day showing our miserable pup with his hurt leg. The voicemail that we have claims they inspected the paw he landed on, and said it seemed fine, so it was most likely just him being a cautious puppy. It was almost as though they were talking to us like vet specialist. Well, it ended up having zero to do with the paw. After a night of him crying & being in restless pain my fiancé took our pup to the vet, and that's when we established the real issue. Initially, the vet told us they did not see how jumping high could have caused this, and the girls at the front desk of tail haven didn't really know what had happened. They told us they were downstairs breaking down boxes, and that's when they heard a yip. We later discovered they were at the top of the stairs, but still not with my dog. He was trying to jump over the fence to be with the people I had paid to watch him. He's a 6 month old puppy that requires constant care, and they should know that. The owner acted all high & mighty by saying her staff was far better trained than that, and said both my fiancé /myself were "liars." The surgery cost over $6,200. I could have left him at home and saved myself the trouble. Which I will do in the future. This lady is so full of herself, and thinks she's re-invented the wheel as far as doggy daycare goes. Almost like she's gods gift to dogs , but she can't even take responsibility for what happened. At the end of the day; She was in charge of my dog & he got hurt on her watch. Today, when she called, she didn't even ask how kiwi was doing. She went straight to "You're not going to like this phone call" talking about attorney this & attorney that... trying to intimidate me. Well, it's not going to work. My suggestion would be.... take your pet somewhere else. I understand it was nothing intentional, but there was zero responsibility taken on her end. Just look at some of the other reviews she has here.... this is a dangerous place & the staff is completroblivious.

    Michael V.

    I have been brining my dog Bailey here for almost a year. I bring her at least a couple days a week for doggy daycare and for boarding when I go out of town. Every morning when I pack her stuff and a bag of food for daycare, Bailey is so excited to go she is turning circles and dancing and she can't wait to see the staff upon entry. Also I love how they post pics of the dogs daily. If your looking for a daycare for your dog, I can't recommend Tail Haven enough.

    Abby F.

    This review is for grooming (the only service I used). I spoke with the front desk about my older Australian Shepherd that was in desperate need of grooming. She (the dog) had been injured earlier in the year, so we hadn't been able to brush her much or get her coat cut. When I dropped her off in the morning they double confirmed verbally the instructions for lifting her and her ability around stairs etc. Also what length cut I wanted (which wasn't fancy, but maybe labor intensive b/c there was so much fur.) They understood that her coat was a little matted in places. They took great care of her and even gave me a call a little early to come pick her up to avoid extra time for her in the unfamiliar setting. Everyone I interacted with listened to my concerns and was responsive. Plus she got a cute puppy cut that makes my senior dog look like a pup again.

    Thunder at The Tail Haven - they take pictures and post them so you can see your dog while you're away

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    6 years ago

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    2 years ago

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    8 years ago

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    4 years ago

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    5 years ago

    We've left our mini Aussie there two times while we traveled. The folks who work there clearly love dogs and took great care of her.

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    7 years ago

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    11 years ago

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    6 years ago

    I was looking for a place that does grooming and the Tail Haven was the closest to me. I stopped by and they don't do grooming at anymore.

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    8 years ago

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    6 years ago

    Overrated. Lack of information communicated. Lazy staff unwilling to do their job. Basically paid to rent a small area for my dogs.

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    Page 1 of 2

    Ask the Community - The Tail Haven - Lafayette

    How do I see pictures of my dog after a week of boarding?

    Hi Leslie! Photos are posted daily on our website and also published to Facebook (technology permitting). For Lafayette operations look for photos in the "Large-Dog-Campus" folder - we have recently consolidated our operations to this campus and… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - The Tail Haven - Lafayette

    I have been taking my Australian Sheppard here since she was a 4 month old pup.

    Mentioned in 3 reviews

    Read more highlights

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    The Tail Haven - Lafayette - petboarding - Updated May 2026

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