Horrible condition of the animals. Dead fish and wet floors. So sad!! Someone from corporate needs to visit. I'll be following up.

Not too impressed. Been to other PETCO groomers but this one I will not return to. Dropped off my 2 dogs for their session and added the flea shampoo. Left to run errands and was called within the hour for pick up. That was fast. She didn't express anal glands because "they didn't need it". That's a first, but I let it go. I don't think flea shampoo, or any shampoo, was used. Both dogs started itching when I got home and they just didn't smell or seem clean. The whole vibe was weird. Although she was extremely happy with the tip I gave her. Yeah, never again. read more

We've been in there a few times and it seems like their fish aren't taken care of. It's sad to see read more

Petco - Dirty fish tank - Pet Stores Near Me - Tigard, Oregon

What happened? This store looks like a literal dump. There is product ALL OVER, like it exploded. There are rolling racks all over the store, full of supplies that are blocking several of the aisles. There are random buckets of aquarium rocks in the middle of the aisles. Water has dripped all over the floors, creating puddles. Has a hoarder taken over the store? It's filthy. I'm truly shocked that corporate hasn't stepped in to shut this place down. read more

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One of the smaller Petco stores, it still has everything I need. Since I use SoPhresh kitty litter, whenever I finish a jug I put it in my car so I can refill when I pass a Petco. The Tigard location is the perfect stop if I'm making a Costco run. The litter refill station is just to the left of the door and it's always full and has funnels and scoops available. A refill is $5.99 for 16 pounds, a great deal, and it's the best kitty litter. Hardly any tracking and zero smell. A 16 pound jug lasts 3 weeks with 2 cats. Staff was friendly and patient as I stumbled with the app to move my rewards to the "loaded" status so I could use the $5 credit. Unlike every other loyalty card, with Petco you have to move the reward to your card, which they call loaded, in order for it to reflect when you enter your phone number. It's way too complicated; it should automatically deduct the reward. There is no sense in saving them as they expire! This is the fault of headquarters, not the individual store. In this case, the staff member was very patient as I went through all of the steps. There is plenty of parking out front and close to I-5 and 217 For easy access. read more

Petco - Kitty litter refill station - Pet Stores Near Me - Tigard, Oregon

Get a new store manager. Member since 2019, Rewards member since 2022... Just found out I haven't gotten one benefit promised to me the day I gave them my private information. I wanted an $81 bag of dog food and didn't get a 10% discount on the shelf tag. The nice young lady said it didn't apply. I asked more about the terms and she got her manager. The store manager, Olivia, asked if I was a Vital Rewards Premium member and if I had the app. The app was offloaded on my phone, and tapped to download. I wasn't signed in, and didn't get signed in before she walked back with me to the shelf to say this discount is for "premium" customers. Olivia said the program expired 2 years ago, and they're terminating the program "for some customers," while others may still get benefits. Huh?! Another customer got concerned she wouldn't get her discount. I said I was told by whoever signed me up that's all I had to do to get benefits and every 10th bag of food free. Olivia asked me who said that. I didn't recall the "associate's" name from 2 years ago. I asked when I started. She couldn't tell. I asked if she could change prices. No. I asked for her boss. She said to call customer service. I went to my car to call. The other customer came out and showed me how she was tracking her purchases on the app. Problem was no one told me about the app. She also said she got a $5 price-match discount. What?! Olivia lied. I went to talk to Olivia. I told her she could change prices. She said she can price match, walking back her claim. She asked me to step outside; I did. She policed my frustrated tone, saying I was being rude. I recorded the interaction. Olivia apologized for lying backhandedly, then: Olivia: There was no price difference that could've been given to you that was relevant. Does that make sense? Me: So if I could find a lower price, you would give that to me, correct? Olivia: Yes. Me: [I say she could've bent store policy to fix it, because that's what people do all the time to appease a customer and keep them spending money. Then...] You didn't want to do *anything*-- Olivia: No, I'm so sorry. [In other words, No, I didn't want to do anything for you to make it right.] I can't just give *everybody* price overrides... [as if that's what I was asking.] Me: I'm not everybody [meaning I'm a long time customer who has shopped exclusively at that store for my $80 dog food--it turns out since 2019.] I reiterated how frustrating this whole process was from the time I was a member of the program. Olivia then tries to turn it around on me and say I was being rude: Olivia: And the entire phrasing and tone was very specific *towards me*. [paraphrasing me:] '*You* did this. I gave *you* my phone number. *You* did this. How do you think that comes across, though? Me, while she's still speaking: When I said "you," I'm talking about Petco. Come on. How long have you been in retail, Olivia? Olivia: Does that give you the right to be rude to people? Me: I have a right to be frustrated. Do I not? Olivia: You do not have a right to be rude to people. Me: I'm not being rude Olivia. Olivia: That's questionable. Me: I haven't sworn at you. I haven't done anything. I've asked questions. That's it. Olivia: When my associate pages for help, and looks stressed out and expressed to me that it's a stressful interaction [did this occur? I wasn't upset until Olivia was totally unhelpful], then yeah, when I come up here and then receive that kind of phrasing and verbiage, that's not very kind. Me: What verbiage did I use that was rude and disrespectful? Olivia: The language you used was "you. You did this." Me: I'm saying "you," the collective Petco. Olivia: That's not appropriate. Me: That is appropriate. Olivia: It's not. Me: It is! Man... Dude. Olivia: There is another Petco 10 minutes down... Me: Yeah, I'm not going to Petco ever again, Olivia. Petco [swear word] sucks. I went to my car, called customer service, and explained the situation. She said they can't help. I learned I've been a member since 2019--not 2 years, 5. I asked for her supervisor. She put me on hold. They wanted me to take a call back from the supervisor. I declined. On hold again, looking up the dog food I was going to buy. Found a cheaper price online. Went back inside, still on hold. I waited sitting against a register counter. I showed her the price difference I had found online. She asked me to show her if it was online pricing or in-store pricing. I said something to the effect of, "That's not what the other woman did to get her discount. She just showed the price difference and got the discount." Olivia said I was causing a public disturbance and called the police. I waited for a supervisor for 35 minutes to find they have a 24-48 hour "call back" policy to wear out individual complaints, hoping we give up. Not this time, Petco :) I. WILL. NEVER. SHOP. AT. PETCO. AGAIN. Thanks for reading. If you see Olivia, tell her I said, Great customer service! read more

Petco - Store Manager, Kare--Olivia! - Pet Stores Near Me - Tigard, Oregon

Every employee I've ever interacted with seems like they're having a bad day and/or they don't want to be there. I think today was probably my last visit to this particular store. I asked Julie to help me with some fish, and I was responded to with a little gruff about doing an inventory count. There were four particular fish mixed in with the same species (slightly different breed but nearly identical), and I asked for those. It must have been a tough day because on my way up front, I noticed she only got two of them right and it just seemed to be a bother for her to get them, not to mention she busted the first bag and had to redo it all. I decided to not ask for this to be fixed for fear of unleashing hell. Cashier eventually strolled up and was basically comatose. Customer service must indeed be becoming a lost art. read more

I buy mice once a week for my reptile that I have at home. And once a week without fail, I am let down by my local Petco. Customer service 1/10. Friendliness 1/10. Speed of service zero out 0/10. There is no other business that I have to mentally prepare myself in the parking lot to go in and deal with. I know when I go to Petco I will be ignored. Treated like shit. And have to spend 30 minutes waiting for two mice. Week after week, without fail. And the customer service I really cannot harp on enough for how bad it is. It is always everyone's first day. No one can ever help me in a smooth efficient way. It's always a clunky cluster fuck of a situation. Do better petco. All I wanna do is give you money for mice. Take my money and make it easy on me. read more

I've never been to this Petco and had a good experience. It is always a mess and there is never anyone at the front to ring up your items. I have had a couple experiences (including today) where I have waited a long time to be helped and nobody even notices I'm up there so I just put everything back and leave, but you could honestly just walk out without paying with how inattentive the employees are here. They also never keep their disgusting bugs contained as I have seen crickets jumping around the store multiple times, as well as open boxes of meal worms by the front counter which is something I don't have any desire to see. I leave the store feeling dirty and gross. I'm not sure why I ever come back here, but I have decided now that I never will again. read more

Asked if they had a certain animal and instantly got told by some rude female worker that I have to be over 18 years or older to even purchase and animal. I didn't even ask to purchase one first off. I just wanted to look at them. it was just they was she came across, it was really super super rude and upsetting. Then she followed me around the store like I was gonna steal. Don't bother with this pet-co read more

worst Petco you can ever go to. I bought an item online set available to be picked up. I draw almost 7 miles got there. They don't know their heads from their asses item is not there. They tried to order it charging me tax. We live in state of Oregon. There's no sales tax here in the state of . Oregon They are absolutely insane. I will never go back there again. read more

Disgusting to say the least, I will never return, they have dead animals, overcrowded animals, disgusting tanks and disgusting water bowls. See all pictures I have included. I couldn't believe the disregard for animal care here. read more

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Do Not Be Deceived! The Vital Care Membership does not offer cancelation any time as the employees may try to convince you.When you sign up you are contracted to be in the membership for 1 year no matter what. You can cancle the yearly auto renewal anytime but NOT the monthly payments. When you sign up, you are contracted to pay a minumum of $9.99 a month until the yearly contract has ended. read more

I wouldn't shop here worst experience ever! Customer service is the worst! Two ladies in front don't want to do any work when it comes to buying food or just showing your dog! Showering dog area is empty but you have to make an appointment so that those two ladies don't have to work! I was in store for 2 hours 2 different days and didn't see any dogs for the shower area! They need to be fired and get this store employed by people that care about pets! read more

The ONLY Petco I've been to with such terrible customer service, lack of team communication and an attentive to rip me off. I called to book the dog wash for 2 dogs, 2 tubs, the phone associate said "You'll have the entire area to yourself because we only allow one group at a time but I'll give you 2 slots". I arrive, the cashier says we'll be at tub 1 and charged me for 2 dogs. My boyfriend heads to the wash & the male associate told him we have both tubs. Once I arrive at the wash and place my dog in the tub another employee who claimed to be the Manager aggressively approached my boyfriend and said "Didn't you hear her tell you tub 1?" I said " Excuse me I paid for 2 dogs, 2 tubs, I've already discussed this with the cashier so you guys need to get your community together." This "Manager" named Jade states "Well I'm the Manager and I say you only get one tub." I went to the cashier, requested a refund and because I used my $5 Pals Bucks, I was only refunded $25. I asked how long would it take to put the Pals back to my account and she said "O, we can't do that." I just had to walk out. I feel like this was a racially motivated account, I lost my Pals Rewards and our dogs still needed baths. I ended up finding a groomer up the street that was able to bathe them as she had a last minute cancellation, it was double the money but we'll worth it. I'll NEVER return to another Petco, they really need to train their people properly. read more

DO NOT go to this self wash! No assistance provided. The tub had no ramp to get the dogs in. The bins were dirty with clots of hair. The water temperature would vary greatly from freezing cold to hot without touching the dials. The nozzle on the hose was broken. There were 2 aprons. One for a very small child, neither were water resistant. There were 2 small clean towels for drying. We had two large dogs. Yelled for help- no one came. Had to leave dog to go get assistance, when pointing out the broken nozzle, the man had an attitude stating that he thought it was obvious that it was broken and I should have noticed. Such an absolute asshole. I told him that station should have a sign stating it is out of order since the temperature variance and broken nozzle. He looked at me like I was a total moron. At one point people stopped to ask us if there was someone working the register. This place is a total shit show. read more

I used to really like this store- my rescue dog and I would come here almost every day. The staff were friendly, helpful and kind. Today however, an associate scoffed, sighed, and rolled their eyes when I asked for help cleaning up my pet's accident in the store. And by help, I mean their accessible bottle of cleaning solution was empty so I couldn't clean it myself, and didn't want to leave a mess on the floor for someone else to find. I understand nobody wants to clean up poo, but a little kindness goes a long way. I probably won't be back. read more

We hit this place up often. Located in the shopping plaza next to Baskin Robins, Big sport 5, and Ham radio outlet. Our fur children prob eat higher on the hog than we do. They go premium with everything. Cat litter, food, toys, vet supplies, treats etc. They have adoptable cats on site here so give a new few kid a stable forever home. They have rodents and lizards here too. Grooming and Training here for dog people. Ample parking and just around the corner from a decent Thai place. Sign up for their rewards and get coupons in their emails. read more

Petco - Pet Stores Near Me - Tigard, Oregon

I have never had a worse experience.. I asked first off if she had tried the "Himalayan Dog Chew" for dogs.. she said "well not myself personally I'm not a dog".. I said oh well obviously.. but are the popular and said says yes.. I came in the first place to get a cute harness for my puppy.. the price had been crossed out with a black marker (no stickers) the price apparently went from $19.99 to $21.99.. to which I asked "well you can still clearly see the old price as $19.99 can you change it to that.. (I know Petco price matches) so I didn't think it would be a huge deal. Julie I believe her name to be slammed her scanner gun down and clearly was annoyed I asked for a price change. She changed it and proceeded to check me out and very rudely asked if I wanted to use my rewards.. I said no and she gave me the total. I told her that I'm sorry that that was such a huge inconvenience for her and that I thought they should take proper action and remove those Items and order more with correct pricing. She said no that's why we marked it out with a marker...? She said she would take scissors and go cut the price of of them. I said ok do what you need to do but try and have a better day. It's a shame because I frequently stop in this location because it's on my way home from work.. I will say this now.. I won't frequent this location ever again. Something needs to be addressed with Julies horrible attitude! read more

Petco - Price cover up.. - Pet Stores Near Me - Tigard, Oregon

$20 for self service bath. The shampoo petco provides is so diluted that you actually need to bring your own. If you have the money for a self service bath I recommend you pay an additional $10-15 more for a groomer to bathe your dog, otherwise home bathtub it is. The cost to benefit ratio here is off balance read more

Had a great experience here today. I needed an inflatable dog collar and ran in, grabbed David as he was beginning his shift, and he didn't even have time to put his name tag on he was so customer focused. He fitted my dog with the exact fit and was super nice and professional. He made what could have been a stressful experience into a delightful exchange and I'll definitely be back because of it. Thanks David!!!! read more

They remodeled! Gone is the dark, low-ceiling, funny-smelling, and poorly-organized Petco i said such rude things about a few months ago! Now it's well-lit, better-organized, and smells, well, like a pet store, but that's better than smelling like a dumpster full of rancid cheese. The ceiling is still pretty low, though. So yeah, it's a petco. You can buy your relatively common pet foods, treats, litters, and whatnot here. If you buy some fancy-pants brands for your pet, they probably don't carry it, but you probably knew that already. They have a wall-o-fish to choose from if you prefer damp pets, and a small selection of rodents as well. I've never purchased anything living from a Petco, though, so i have no idea what you'd be getting into. read more

It's A-OK, now. I have a story to tell... My brother-in-law bought seven saltwater fish from this Petco. He was so excited, they were so pretty and colorful, and full of life. He took his new pets home and carefully acclimated them to his tank. After a while he introduced them, on by one, to their new home. They all swam and...swam....happily! The next day he was horrified to find his beloved yellow tang DEAD! Taken from him without a moments notice! He looked around, the other 6 little fishes still seemed OK, swimming around and....swimming...more (they're fish, thats all they do really..) So he thought to himself, "There must have been something wrong with THIS fish." So off he went back to Petco, to see if maybe he could get a new fish, he needed something to fill the hole left in his heart where that happy little yellow tang used to live. When he arrived at Petco he was greeted by a mean troll behind the front counter. He sadly showed the deceased fish to the troll and said, "The other ones are OK, but this little guy just didn't have it in him....Can I have another?" The mean troll cut him off! He said "No you can't have another! It says right on your receipt, we don't guarantee saltwater fish!" This went back and forth for some time, but the mean little troll just didn't want to help, so my sad brother-in-law decided it was time to go and never come back (here is where it gets really good!) As he left he dropped the fish in its little plastic bag coffin and placed it in front of the door and told the little troll, "You can keep this then" and went out side and got in his car. The little troll jumped over the counter and ran outside, scooping up the dead little fish in his grubby little hands, he ran right up to the car and slammed it right on the windshield and screamed, "YOU TAKE YOUR TRASH WITH YOU!!!", then scurried back inside the store. Needless to say my brother-in-law was a little upset by the troll's actions he took the poor little fish, placed it back inside the store, along with a stern warning for the troll, that if he did it again, he may just have to open a can of whoop-ass. The sneaky troll waited for the car to pull away and yelled (not kidding here) "you're the brown stuff that comes out of your butt after anal sex!" Yes you just read that right, that is what the Petco troll screamed across the parking lot. Now, why would I give this Petco three stars you ask? That's because we called and reported this incident, and within 24 hours we were informed that the troll had been sent on his not-so-merry way, they exchanged the poor little fish, and my brother-in-law lived happily ever after. I applaud the quick actions of the management here. In the future I may up my rating, but for now, they aren't the best place to meet my needs because I like saltwater and their selection is small, and prices are not very good. Maybe that will improve though. They are generally cheaper than Petsmart, and USUALLY pretty friendly. The manager was very concerned about the experience and expressed true regret that it happened the way it did. I say give these guys a shot. If you have issues talk to the management, if they have trolls working for them they may not know it unless you tell them! read more

It's a big box pet store with loads of cheap wares. Don't look for quality or high end anything. If you want to buy a cheap beta tank and a mostly dead beta, this place has your ticket. Also, I've been 3 or 4 times and only ever encountered the "B" crew staff. If they have premium staff there, they have them hidden away for other customers. read more

Your page says you are open at 9:00 AM, but when I got to your store it wasn't 9:00. You actually open at 10:30. So, went to PetSmart and bought $70 worth of cat food. They seem to care about customer service more than you do. I liked PetSmart...bigger, more merchandise and they don't make customers waste their time. May continue shopping at PetSmart. read more

They don't accept returns on unopened collars, apparently. I admittedly did not have a receipt, but I did purchase it with a debit card so they were able to look me up, so who knows why they couldn't take it back, just about every other store processes returns that way. I would give 3 stars, but the employee made me feel stupid for even asking to return it. read more

I have spent literally thousands of dollars in this store, I will never come back. I purchased a new cat tree which was quite large and made my usual donation. I inquired about Cat Adoption and they stated they no longer work with them. Ok, where does my donation go? And not a word of thanks for my donation or purchase or an offer to help load the cat tree into the car. Thanks for nothing...terrible customer service. read more

The employee that handled my return was so rude I will NEVER return to this store. I purchased online and it took over a week to get the food so by that point I had got it else where any how when I stated it was with a paypal she refused to return with anything other than my card that I no longer even use thru the OLD bank that is tied to that PayPal account. (I had a balance with PayPal I needed to use when I placed the transaction) she was so rude and when asked for a manager she all of a sudden Became one tho moments before she needed to ask a manager something. read more

Every time I have gone to this location I have never been greeted or even noticed by employees. One time I went my husband noticed a cat who looked just broken and thin. We adopted her that day. Once getting her home we realized she had fleas an ear infection and her nails were incredibly long. She didn't eat for seven days and had to be put on medication to stimulate her appetite. Petco employees couldn't even tell me if she had been eating or what brand of food she ate. read more

BEWARE: Bring your own shampoo and towels! The shampoo was literally water. Same w conditioner. Had to use dam near whole bottle to generate a sud. The towels are thin like sheets, ripped and grey. Go elsewhere. read more

Not the very best PetCo around, but it's close to home when I need to grab something in a hurry. The employees aren't especially helpful, sometimes you have to wander around to even find them! The store is small, but they have basic necessities. read more

You know you frequent a Petco too much when the manager says he should put you on the pay roll! But this is my fave Petco in the area and its close to my office so its a convenient lunch break stop, especially when I bring my pup to work as often as I do read more

The managers price matched an item for me down to an ebay price. Saved me 25% instantly. The puppy play group is a great idea and I'm thankful to have a facility where I can have knowledgable trainers helping me learn to socialize my giant German shepherd puppy. The store is always clean and plentifully staffed. read more

I go into this Petco all the time for crickets and after today's interaction, I will no longer visit this store. I found a large juvenile bearded dragon in a small terrarium accompanied by a baby bearded dragon (maybe 2.5 inches long). Any experienced bearded dragon person should know that larger beardies should never be housed with smaller/baby beardies. I voiced my concern to Kirsten who did not respond, rather continued to clean the bird cage. I asked if I could speak to a manager and she stated that I was already speaking to one (later found out from corporate that she is NOT a manager). I asked her if she had a response to my concern and she proceeded to ask if I was an experienced Reptile person. First of all, yes, I am, but that should not have been her response. After a brief exchange, she stated that I should just buy one of their beardies.. assuming I would take care of the problem. I stated that I got a beardie from them over a year ago (April 2017) who had severe parasites so no, I would never purchase a Reptile from Petco again. She proceeded to say that that was old management but that wasn't the point! Overall, I was very disappointed with this interaction and was certainly appalled that an employee would 1. Speak to a customer in this manner and 2. Have NO regard for the care of their animals. I'd give this place a higher rating because Maria the manager is awesome but her employees are downright disrespectful and unprofessional. I will gladly be taking my $5,000 a year I usually spend at Petco to another business. read more

I love this petco! I know it's a chain store with many many locations but it's the people that work here that make it so amazing. Everyone knows my puppy as I bring her every weekend for puppy play time, which btw is the best idea ever as I don't know many other people with puppy's to socialize her with. They are always asking if you need help or have any questions, thy even carry my big bags of food out to my car. Five stars for sure! read more

I go here all the time for my African Grey food. great selection and prices are average. They have a good rewards program if you take advantage of it. I wish they had a method for informing me of discounts when they mark down for due to expiration. read more

This Petco has friendly employees and great customer service. I frequent here and am never let down.

Not one of my better Petco experiences. Prices poorly marked and the cashier majorly messed up. Kori charged me full price on discounted items, then didn't know how to fix it. She called a coworker for assistance, then wouldn't let him help her. I had to swipe my card three times. She insists I did not get double charged. My bank only has the higher charge. I have been overcharged $16.99 and don't expect to see my money again. read more

Go to Petco/ PetSmart for pet food and supply's not pets. They don't know anything. I knew more about most animals we came up too. I told them multiple different things they didn't know and being the customer I expected to learn more goin into a pet store. They gave me mass amounts of bullshit. Literally if u mention any animal the employees response is no different than the general public. If your going to sell living things make sure there LIFE is good and there going to a good home. KNOW what your talking about. If you can seriously not train a dog or cat then you need to get out more and experience life because your lacking in a lot of areas. Dude at the cashier was cool tho read more

Took my girl in for a bath and waited in the store until they were done, they were kind, and friendly, I could tell she was comfortable there. Her nails were trimmed as short as they could go, and the bather took their time with her, making me feel like it was worth the money. A far better experience than she had at petsmart. read more