There's NEVER a time I leave Mud Bay unhappy. The employees, their knowledge, the environment, their patience for shoplifting 4-legged customers. (That would be my canine snacking through a selection of treats) They are absolutely wonderful. I highly recommend them for ALL your pet purchases. The manager (I think...who has the lab there all the time with him?) recommended us this fishy (I think it's a salmon,) for our T-Rex chewer of a dog. We thought well I guess we can try it!! Dude he KILLED a Double Kong Wubba and had the first BALL ripped out and shredded. In 15 minutes. This salmon might as well be called Happy Salmon because we have had it over three months and it still squeaks and Finn still loves it SO much!! What a good buy. If you're stuck on how to help your pet, need food, treat, toy, litter whatever kind of recommendation - Mud Bay is YOUR place too. I also LOVE that they always support local rescues as well. Mud Bay is THE BEST! read more

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Popped in today to grab some Life Essentials freeze dried chicken, one of the cat trees in the window caught my eye, I asked the employee working if it was okay to take a photo, not only did they say yes they moved it so I could get a better photo. Customer service is always top notch here, and to the employee that helped me today, sorry I didn't get your name so I could mention you in this review. read more

Mud Bay - Pet Stores Near Me - Tigard, Oregon

I've been in three different Mud Bay stores around the PDX area and the staff are ALWAYS kind, engaged and knowledgeable. I like that they always have free treat samples, and offer a wide variety of clean, eco-friendly options. read more

This store is wonderful. It's always so clean and well stocked. The employees couldn't be nicer and their policies, such as pet food returns, are very generous. Just today I went in looking for a special kind of cat food for a cat with allergies and they GAVE me a can to try! an you imagine? I'm grateful for this kind of business who really cares about its customers AND offers premium quality pet foods. read more

Such friendly, helpful employees. I forgot the person's name with the brown curly hair but they were awesome & knew the answer to literally everything I asked. I'm new to Oregon so maybe this level of friendly is normal but this person made me feel SO welcome & actually excited to shop there. The cat tower was a liiiittle overpriced but my cats love it so no complaints there at all. Thank you to all the great employees there, I know where to go for all my animal needs now. I'll be back. read more

Mud Bay - Cat Tower - Pet Stores Near Me - Tigard, Oregon

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I think the Pearl location has fooled me into thinking that all Mudbays are the same. The Pearl location employees go above and beyond every single time. So friendly! It's like shopping with your bestie! Unfortunately the Scholls Ferry location is far from the same! There was only 2 other shoppers when I was there and no one came up to say hi or to help me. I made a point of walking by the folks behind the desk purposely acting lost. Nothing! Christopher was too busy interrupting the other cashier's conversation, even when he was ringing my stuff up! Christopher was horrible! Horrible! Horrible! Horrible! If you live close to here, take the drive to the Pearl location! It's worth the drive. You'll never go back to the Scholls Ferry location again! read more

Our visits are always pleasant. The staff is genuinely curious about your animal and has made good recommendations on food, treats, and leash and harnesses. read more

Mud Bay - Just the cutest dog smile EVER! - Pet Stores Near Me - Tigard, Oregon

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You won't find a better pet store than Mud Bay! You just won't. Both the Scholls Ferry & Tualatin locations have beyond amazing staff! They are all so nice & very knowledgeable. They carry out the heavy dog food bags for me & give my fur babes free treats. They really go way above & beyond 100% of the time! The prices seem far better on toys, treats, food, etc, compared to any other pet stores. If I didn't have a pet, I'd get one so I could shop here :) Love Mud Bay & you have my business forever! read more

Amazing Customer Service, healthy pet food and supporting a local company, what's not to love? I returned a bag of litter the cats weren't using and they gladly accepted it even without a receipt. Also love the treats they give whenever I check out, well , the cats love them! read more

NORDSTROM OF PET STORES. I went to the Happy Valley Mud Bay store on a whim and was SHOCKED by the genuine tip top service I received from staff. After expressing my needs I had 2 staff members scouring ingredient lists and shelves for what would best suit my needs and also offering options. wow. Even after we were finished communicating the members would come up to me with knowledge they had learned since our last interaction 30 seconds earlier! Here is a picture of their welcome package that they gave to me when I left and I only spent $10! This was Nordstrom quality customer service. read more

Mud Bay - This is what I left wirh after my first visit to Mud Bay, Happy Valley. I spent less than $10! - Pet Stores Near Me - Tigard, Oregon

I don't shop here as often as I used to now that my kittens are on prescription food and it honestly bums me out. Making a trip here is an absolute delight and I wish I visited more often. The staff is so incredibly welcoming and helpful. They do a great job at making employee-customer relationships that will draw you back. Many times have I asked for help and I've always received their full attention followed with informative advice. Their products are of quality and are priced very well. They're my pet supply store of choice, thats for sure! read more

This is by far the best dog store i have been to especially due to the staff. Julie, Christopher and Moss are amazing. They are extremely knowledgeable, and will make excellent suggestions for training and equipment. read more

Best damn quality pet store. PERIOD! They are a small, but growing local chain from Seattle Washington. We used to order most of our specialty dog treats and food online (assuming it was always less expensive and I do love online shopping). However, we stumbled in to Mud Bay a couple years ago on a whim and could not believe the variety, friendly service and affordable prices. Some of the premium dog foods are slightly higher than online, but when you factor in the dog biscuit bar which has an entire Grain Free section (10-12 offerings) at less than $3 per pound with the bucket, you can't beat it. Our dogs love the bulk biscuits and even sneak a few which we always feel we must apologize for. Even our very picky eater would stoop to thievery in the name of their dog height nom nom GF biscuits. They also have leashes, collars, harnesses, beds, crates--and most of their items are less expensive than the big box stores (like Petco/Smart). For example, we bought a leader (Holt brand) for our new girl and it was $5 less at Mudbay than PetSmart. Great assortment of bowls, shampoos and conditioners and a lot of organic/non GMO options, too! I've been to Healthy Pet, Natural Pet foods, Creature Comforts, Western and they are all just fine, but Mud Bay has our repeat business for life. Recommend if you have a dog, buy the biscuit bucket ($4-5 one time purchase) and it will save you 15% each time you come in making the biscuits (including grain-free) under $3 per pound. We used to pay $12-15 for a 20oz bag! Their biscuits are all from reputable (often local Washington) small makers, which is wonderful. Oh and be patient because they may run out of your dogs favorite from time to time because the local dog baker can't always keep up with the demand (especially the grain free). However, they have such a wide assortment, you aahhhem, your dog will find many favorites. Our dogs love them all. A couple last comments: They do a lot for animal welfare including local rescue events, raising money for dogs and cats in need, dog social events, no charge photos during holidays (with costumes). Their primary philosophy is to provide the best quality pet food to your babies at an affordable cost, so all pets have the opportunity for good nutrition. We are in LOVE with Mud Bay. Our dogs freak out when we go there (they start howling as soon as we near the parking lot)! Thank you for making high quality pet nutrition affordable for everyone. read more

Love this place! So close to my house and all the employees are always so nice and helpful. I really love how they can keep track of what we buy so if I go in without my husband I dont have issues getting the same food. We also love the bucket you can buy and fill with all sorted treats !! Both or my pups coming in here too because they get to choose from so many different toys and treats!! read more

Super Friendly Staff Very clean shop Name of business a little misleading but it will soon catch on. They have top of the line healthy snacks, food, and other accessories you would need for your cat or dog. read more

I love the location of this store, as it is close to my house. The staff are super knowledgeable and helpful too! The store is nice looking and clean. I went in there when they first opened just to check it out after some grocery shopping, and they even gave me some sample treats and a thank you card without even buying anything! They have their own help pamphlets with things like flea prevention, which I think is really nice, so you can keep information that the staff tell you about. They really listen to you as a pet parent too. Even with little things like when you're getting your items rung up, they listen to the needs and restrictions for EACH of your pets (not just ones present or you're buying for) to pick give you the right sample treats. Yes! They inquire that much just for a sample they're giving to you, the customer (: Another memorable visit is when I brought my mom's dog in with me to find her some treats. The treats my mom would have gotten her dog would have been a waste, as she did not like them. I asked if I could let her dog try some of the treats that were out in the bulk section, and they were happy to let me. I soon found her favorite treats and bought a bulk bag of them. read more

This is the place to go if you have questions about feeding your pets a raw diet. The staff is so knowledgable, but a little too helpful. They tend to ask if I need help frequently. Stop supporting large pet food manufacturers like Purina who do not care about your pets, or their health and do not care that your pets are ill or dying from their crappy food. Shop here and get your pets on a healthy brand of food. Mud Bay has lots of free samples of all their top of the line food brands. read more

My best friend and I came to this location for a few dog bones and cat food. Hannah and Taylor were the most helpful and attentive associates we have ever experienced. They gave us great advice on food for the pets and gave great customer service. Everyone at Mudbay is amazing and we appreciate our experience here every time we come in. Thanks guys :) read more

This is the only place a choose to shop for my baby's food, fish oil, litter, or treats. I always trust what is on their shelves.

Awesome store but similar comment to be made in regards to a previous customer already. If I have a question I will ask. I've done plenty of research on products and know my stuff and would prefer the staff take it down a notch. I appreciate the customer service as I work in a similar industry, but if I want to just browse please allow me to do so without asking me how I'm doing every minute. You are all awesome for doing your job but at least communicate with one another on who's already been talked to... It does make you want to leave when consistency bothered. I give 5 stars because to most the service is what they're looking for and the products are great! For me I have an objective and want to just look around a bit. read more

I visit this store every two weeks to buy a ginormous bag of Fromm dog food. I was buying pet food at Petsmart or Petco but wasn't happy with the price or recalls. The staff are so friendly and helpful. They know so much and assured me that my dog's new favorite food is crazy healthy, evidently yummy and so much less expensive than the big names. I would recommend mud bay for any pet owner. I was so suprised at the prices considering how fancy and well appointed the store is. read more

Very clean establishment with a great selection of all things pet needs. Super friendly service and a great attention put towards a more natural selection of products. read more

The store is clean and has great staff. I enjoy the well educated and caring staff. There is a new employee in the store and he is amazing. I was able to see him handle a very rude customer with grace and style. I hope that Mudd Bay will empower their employees to follow suit on how he handled her. She was very rude and calling him names which is unacceptable to me and I was a minute to slow because I wanted to step in and protect the employee. She would not be allowed back in my establishment if she treated my employees like that. Very good employee read more

The only pet store my pets allow me to shop at!Always friendly and helpful staff. Dogs enjoy water bowl and attention they get. With sample of treats my dogs allow me to enter house after shopping. Their Sat. pets adoption event are so needed. Thank you Mud Bay! read more

Employees are always super helpful and nice. If you have questions they can answer it. Good selection of toys for your kitties and they always give you free treat samples! Definitely recommend for all of your pet needs. First time I went in I told them it was my first time and they gave me $10 off coupon for my next visit with a handwritten card. Good way to get someone to come back. read more

Kendal is the most helpful person ever! They give samples when they have them, and it's not over priced at all! What a great pet spot!!! Thanks so much for the greatest customer service!! We also got some great information about cat stress!! read more

Great products to discover! The employees are helpful and nice. To top it off they have amazing sample treats. Got ours house hooked on the minnows. read more

I I absolutely love MudBay..especially this location. It's convenient because it's literally walking distance from my house. The staff is so incredibly sweet, attentive and full of knowledge. Sook Yung, Hikari, Orlando and most recently met Mauri...all so sweet and helpful. They make your visit so memorable! read more

Phenomenal customer service and great selection. In fact the first time I stepped in I was greeted by a young lad that was exceptionally personable. I initially was on browsing but now a devoted customer. read more

I have been frustrated by Petco and Petsmart...not able to provide much info, not a wide variety of food options. Mud Bay is the perfect answer. These folks are knowledgeable, they have a great variety of food stuff, treats that are healthy and supplements for good pet health. The staff is super friendly and the shop is clean, well lit, and well stocked. I now go only to Mud Bay! read more

First time at the store, and was a fab experience. Was looking for dog collars and am very picky. Had a great variety, great prices and I bought 4. Highly recommend this store and first time visitors receive a thank you with a coupon for your next visit. Thanks guys. read more

Ok, so, look, I like the place alot, the products and food they offer are top notch. But I'm gonna make a weird complaint. I can't get through the door without someone I don't know at all greeting me like I'm a long lost cousin. I can't just go in get some food or look at things without being hounded with advice and thoughts that I didn't ask for. On more than one occasion I have walked out because the staff wouldn't leave me the hell alone while I was looking at things. On one occasion, a crazy lady employee started ranting to me about how a raw diet is soooooo much better than the 50 dollar a bag stuff i buy from them. While I was waiting for the cashier and nodding and giving this woman the minimum amount of attention I could without explicitly ignoring her, she had the social ineptitude to say "I'm sorry, i just feel like we can't communicate with you wearing sunglasses, could you remove them" so this person requests I take off my prescription sunglasses, which, not only being prescription, I was on antibiotics at the time that caused extreme light sensitivity and was wearing them to avoid headaches, so there I am standing in a store, squinting around at a blurry facade so this human pop up ad could spew raw diet advertising at me. I was astounded, I wanted to slap the hippy right out of her. That was over the summer, and I didn't go back for about 6 months. Now I go back in and it's like one foot in the door before "Helloooooo!" I even try going in the back door area directly to the food section, but I still can't avoid the staff greeting me as if I've returned from mordor. Like, do i know you? Do we have some kind of relationship? I'm sure it's some kind of store service policy, but it just plays out as extremely fake to me. It's like the human version of pop up ads in there. Just once I would like to go in and have nobody follow whatever insane policies about social interaction they have. And read the social cues that say, "I don't want your opinion on this dog bowl, I would like to look at it undisturbed, in fact I would like to mosey around, investigating the offerings of the store and if I have a question, I know exactly where you are, hovering around me like an extremely over-friendly shark." read more