Took my dog to get groomed today, and I receive a call saying she is being taken to the vet because the groomer cut her while being groomed. My poor baby had to get stitches on her leg now, and is on medication. read more

Petco - Stitches, not shown fully. - Pet Stores Near Me - Redondo Beach, California

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What happened to this place? I have been coming here for years and I've always had a great experience. The past month or so, has been disappointing. I'm usually here several times a month for my pet supplies and I've noticed an abrupt decline in the organization of this store. The shelves are not fully stocked and the inventory is at the end of each isle on their carts as though they intend to stock. It's now to the point that I have to look for the pet food on these carts instead of the shelves. These carts with the same pet items have been sitting for a good month without being stocked. I'm not sure if it's a staffing problem or a management problem but either way it's now stressful shopping here. Shopping for my pets used to be a fun thing to do but now I'm just in and out of this store so I don't have to deal with the clutter. Unfortunately, I will be shopping at a nearby competitor now. This location has become a chore to visit. read more

Pet Grooming: On 08/23/2021, around 6:20pm I witnessed one groomer worker (male, who was training a new male employee) aggressively pull the dog's face toward him while he was cutting the dog's face fur. I continued to watch through the window for the next couple minutes, and this worker appeared very impatient/uncaring for the dog. I notified a female cashier about it, I'm not sure if anything will happen. Big corporations will not provide good care or experience for your dog... Reconsider where you get your dog groomed. These workers are simply working to collect a paycheck, they don't actually care about your pets. They're not going to care about the quality of service because they're just there to get in and get out. I feel super bad for the innocent dog. Probably didn't have a good experience with this man. read more

I was in the middle of a conversation with one of the groomers when I overheard Tisha having a NASTYYYY attitude with one of the other customers there. Like who does that to someone who is coming into your business??!! I found out that she is one of the managers there?!?!?! Like how do you allow someone like that with awful customer service to run your store? I've read some of the other reviews and I agree; She needs to be fired or this store will be getting a lot more complaints!! read more

This Petco has the worst reptile section always empty tanks . And dont even try to buy fruit flies because they are either out of stock or the ones they have are full of bacteria. This is the second time with this issue They have fruit flies from august 20 2019 on the shelve full with bacteria and not reproducing! I don't understand why they sale these reptiles that eat this food but they don't care after you buy them on stocking the food for your reptiles! Ive posted pictures so you guys can see today is oct 12 2019! My frogs havent esten in 2 months because no petco seems to stock these ! And when they are bad! read more

I literally just walked in to get my dogs nails trimmed because it says on here that we can WALK IN WITH NO APPOINTMENT AND I also CALLED JUST TO MAKE SURE. I walk in and ask for the nail trimming service and the guy says "we're busy and we have to make an apt" I proceeded to get my dog food instead but noticed that the guy was just sitting down at the register with a coworker talking. SO HOW BUSY ARE YOU? read more

Petco - Pet Stores Near Me - Redondo Beach, California

My wife took my small dog for a Mail trim, the cost is $12 and they end up taking my small dog a shower, charging my wife over $50. They refuse to refund the balance only because the manager was the one that took my dog the shower, is sad that they get away with losing a customer, and son care., seem they can do whatever they way for our dogs and once is done we have to pay Whatever they charge read more

ZERO STARS IF POSSIBLE. TISHA OR TRISHA whatever her name is has HORRIBLE customer service. This is the second time I write a review , yelp took down my last one. So I'LL BE CALLING CORPORATE. Yesterday around 7:30pm I went to this location and went directly to the insect section. As I notice a big roach on the floor i kindly let her (Tisha) know and she responded with "ARE YOU OPENING THEM?" With a NASTY FKG ATTITUDE. I instantly FELT ATTACKED and proceeded to tell her to stop with her attitude and as she's shouting at us she realized and brings her voice tone down. Then we have another associate or manager? Not sure but just standing there staring? Why didn't she step in and correct her associate? As a previous manager I would NEVER accept that type of behavior from any associate. Then I go ask another associate for Tisha's name and she responds with "Her name is Trisha, I'm sorry she tends to get A LOT of complaints" ?? Coming from another associate is wild because why haven't you done anything about it?? She needs to learn to analyze the situation and problem solve in her head and NOT attack customers. Get rid of her before she drives away your customers! Or at least act like a decent human and not an animal and attack people for no reason. read more

Very unprofessional agents working there. I set up a appointment with my phone number down and my spouse just in case they don't get a hold of me. Never did I once get a call from them and when I showed up they said my appointment has been canceled because I never responded. How can I respond if I never got a call. We are now going to a new grooming company since petcos employees are far to inept to the easiest situation of giving a call. read more

This is a small PETCO and is in a shopping center area with other retailers like In N Out Burgers, and the parking can be tough and tight at times, as with the traffic, but it's doable and bearable. If you need pet supplies in a pinch, you might want to call first to see if they have what you want and need in stock, and if they do, it's a good convenient location to shop at. read more

The grooming customer service is awful always have the worst customer service. They don't even like to answer basic questions

They did a horrible job on my multipoo. Nicked his sensitive areas, hurt his ears and potentially left water in his ear. Also did a horrible job trimming his face such that it's unbalanced read more

Took my dog to get groomed yesterday. Jill did a rushed job because "bigger dogs were coming in" it left my dog smelling funky. Called manager to complain and she stated that I didn't pay for a scented bath just a basic bath. This was his 4th visit here and has never been sent home stinking like this. I will never recommend Redondo Beach Petco again!!! read more

Completely disappointed in this location! The groomer completely lied on my dog in the notes and has made it very difficult for my dog to be seen. She went in for a grooming appointment but unfortunately while she was there her stomach ended up being upset which let to them bathing her 4 times for that day, which for anyone realizing this my dog was very uncomfortable with the situation and was irritable. In my instructions I noted to leave her ears alone because she is a little older and has very sensitive ears so it hurts her in some places on her ears but yet they still kept messing with her ears each time and she nibbled and the groomer. When I picked her up she said she had diarrhea and believed my dog has anxiety from not wanting to be in the cage and was recommending a different style of washing so she isn't there too long but the issue was the discomfort from her not feeling well and the diarrhea and being cleaned numerous times in that day while touching a very sensitive spot. Because of this situation they have banned my dog from coming to the location and any of the locations because they claim that she is 'AGRESSIVE' and she 'BITES'! This is all a lie, I have the most calm and sweetest dog. Just completely rude and inconsiderate. read more

My 5 starts are for Zoe, and Linda, they are amazing they know a lot about fish willing to answer questions over the phone and spend time with you! Amazing employees! I used to hate going to petco but since I know them they are so great! also a guy call Brian, super cool... not so much for the rest of the staff that threat you like bS read more

Waited at the cashier for 10 min with my pup in hand for nail buffing while they all laughed and hung out. Ended up just leaving. I wouldn't even trust to leave my pup with workers like this read more

Petco - Chillen - Pet Stores Near Me - Redondo Beach, California

I had an awful experience with this Petco and the level of customer service received by the manager Katrina. I ordered some items for same day pickup (powered through DoorDash). In order for same day delivery you have to order before 2pm. At 3pm, Petco emailed me that one of my items was out of stock; they didn't give me a choice to replace the item, they just adjusted the order. I immediately called the store to see if I could replace the item with a similar item that was in stock. Katrina told me that I couldn't do that, she said I'd have to place another delivery order to do that (meaning pay the delivery fees again, another tip for the driver, and it wouldn't get to me until tomorrow because it is now after 2pm). I asked if I could simply pay for the item and have it sent out with my order being delivered today. I didn't think it would be fair for me to have to pay all of those fees again, seeing as though it was their incorrect inventory count that led to this problem in the first place. But I still offered to pay the fees again if she could just make sure it was sent out with my order today instead of as a new order tomorrow. She insisted that she couldn't do that, and as a last resort finally said I could call DoorDash and talk to them. I called DoorDash and they immediately said that wouldn't be a problem; they said I ordered through Petco so it had nothing to do with them because I had already paid all dues on their end. I asked if the DoorDash assistant would be willing to 3-way call Petco to explain this. She agreed. We waited over 20min for Katrina to answer the phone again....in those 20 minutes, the DoorDash driver had stopped by the store to pickup the order. Despite Petco knowing I had an issue with this order that I was currently on hold with them about, they sent out the order. So now..due to Katrina's lack of knowledge on the relationship her company has with DoorDash, I have paid for delivery & tipped 20% for an item I am not receiving. This could have been such an easy fix, very poor management. Also, it would be nice if Petco gave you options when they realize something you've already paid for is out of stock. read more

I did not like my experience at this petco location. For starters, they don't have shopping carts and second of all the cashier had a horrible ghetto ratchet attitude. read more

I brought my dog in for a bath and sanitary touch up. With all the add ins, I ended up paying much more for the wash than i would for an actual grooming appointment. They gave me a time window to pick up the dog, but they called to extend the time. All in all it was 4 hours and $51 to get a bath and the dog looked and smelled like nothing had been done during that time. Would not return. read more

Went yesterday for my new dog to have his first big grooming. It was $80 for my gsd. I would not take him back there again because of the way I was talked down to by the 2 grooming employees at Petco. The gentleman at the checkin counter mansplained all kinds of things to me I didn't ask or want to discuss- what food I give my dog (he didn't approve, said why,I corrected his misinformation about the brand), told me how to train my new dog (I didn't ask for training tips, nor were they helpful), was asked a million questions and then told why they were important and in a tone like this was my first time out of the house with my dog. I answered everything he asked without hesitation, and yet, I was treated as if I didn't know anything about my dog or dogs in general. My gsd has allergies and skin issues and both employees told me I needed to watch out for that and how totreat it - my dog was literally there for an itchy skin and allergy treatment! I told them I'm relying on his vet to give me medical advice and they finally shut up and let me leave. Yikes. My vet does grooming cheaper and it doesn't come with a disgusting lecture when I drop off and collect my dog. The grooming was good otherwise but it's not worth the 3 hour wait or the $80 price tag. I'll go back to my usual routine of care for my dog. read more

Went in looking for kitten dewormer and flea medicine, and the gentleman, Jose, working Tuesday evening August 24, was extremely helpful and friendly. Told me they were most likely out, but he went and checked just in case. Explained to me when their shipping arrives and when would be the best time to come by to grab that stuff. Thank you! read more

I want to like this Petco. It's the closest Petco to me. But they make it soooo difficult. Their customer service is awful. There were seven of us waiting to check out and one woman at the cash register. There was another Petco guy who was weaving in and out of the line to help people who apparently ordered online but nobody was helping us. Finally, another woman came to cover a second cash register. Yay! Except, the first woman left her register to have a five minute discussion with the online guy about cell phones... WHILE WE ALL WERE STANDING THERE WAITING. Whoever manages this store is frankly terrible. I don't notice the same customer service problems at the Petco on PCH. read more

So Alex is amazing she helped me an my husband on our first litter u rock Alex I recommend this location store 554 Thank you read more

Petco groomed our baby EXACTLY how we requested and we could not have been more pleased. From here on out, Roxi will be getting groomed by Petco exclusively. Ask for Ivan!! #PetCoGrooming read more

This place (I have been to 2 Petco's in the Redondo Beach area) blows! I have never seen such a poor selection of products for fish in a pet shop (I think those mom & pop places are the way to go) not to mention all the dead/sick fish they have there. Never once was I asked if I needed any help and I found the whole experience very disturbing. Also one of the 3 fish that my boyfriend purchased at Petco died, I was just amazed the other 2 did not follow after seeing the conditions the poor fish are kept in. One word comes to mind when I hear Petco: AVOID! read more

This Petco is alright. Parking is pretty easy to find. The store is pretty alright.. just a little dirty. IT's not that bad though. Not as much stock. I'd rather go to Centinela Pet Feed. But that's just me. I'd go here, maybe in an emergency. Or, if it's nearby. read more

Wow! Y'all. I feel like it's been a while since I've had the best customer service experience ! First of all, Megan , the store manager, AMAZING! Walked into the store. I was greeted. Browsed, i was helped. I was looking for large breed puppy food in a small bag. Megan did not leave my side until i found my puppy food bag! I loved it. She guided me into the right food choice. I walked in there with the intention of only buying puppy food and walked out with a shopping cart LOL I'm really happy Megan helped me. As a first time puppy mom, she made it seem fun & exciting! I definitely will be back to have my puppy trained at her store. read more

Petco - Pet Stores Near Me - Redondo Beach, California

Ok, first I have to say I hate trying to find a new groomer! As all doggy mamas, my baby is .... We'll my baby. I have been with Scrappy (my pooch) to many places and was disappointed various times... I have to say, before I walked into the groomer I was a little worried. The ladies working here were just sweethearts and immediately made feel a little more relaxed leaving my pooch there. Service was absolutely great! He looks so handsome and smells awesome! I believe the employees name who took care of him was kari! I can only recommend her and be sure I will bring him back to her in a few weeks!!! Thanks Kari for making my dog look so handsome! read more

Petco - He looks so happy after his grooming session!!! And not to forget handsome!!! - Pet Stores Near Me - Redondo Beach, California

Aside from the store being somewhat small (and narrow). I can only review on the aquatic department and the experiences I've had. I'll first start off by saying that I only went there if I had a coupon. Other chain stores are generally cheaper with supplies and fish. The selection of fish was kind of depressing, especially the goldfish which is what my main tank has. It's nice that they also carry saltwater but I don't think I ever got anything from them as it is too overpriced. One time I went in and their saltwater fish were all dead. Somehow one of their employees mixed up the fresh and salt water systems and all their stock was dead. read more

Called ahead before I came in and asked about their small animals. The woman I talked to on the phone was not only super helpful but very enthusiastic and sincerely loving about the animals they had. I could tell she really cared. When I came into the store I talked to two employees - one at the front counter and one who helped show me the small pets. Both were very friendly and helpful. They really cared and treated me well as a customer. The store is medium sized and was well stocked and tidy. I found some small things to buy (no live pets this time) and the check out process was very fast on a Sunday. I would stop in here again. The only downside was they don't open until 10am where other local Petcos open earlier even on a Sunday. read more

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I've had some decent shopping experiences here. The place is well organized and stocked, with a decent clearance rack for cheap toys and treats. The staff is usually nice enough too. However there have been a few times where sales reps for certain pet foods have lingered in the aisles and followed me around, telling me why I shouldn't buy certain foods and kind of annoying me. We took our dog in for photos with Santa recently too, and it was rather unorganized. No one really knew how to work the camera or printer. And we ended up getting blurry, low quality photos (luckily we snuck some pics on our phones). Also, expect to pay a lot more for anything you may buy at Petco. We were going to buy a carrier here for $70, but found the same one on Amazon for $35!!! If you have an Amazon Prime account, there's really no need to step foot in this store. Just being honest! read more

Petco - Our little man with the big man! - Pet Stores Near Me - Redondo Beach, California

The staff is helpful. Willie was great. He gave me information but wasn't super pushy about having me sign up. He had great customer service. read more

The entire staff is extremely helpful and knowledgeable. We had questions from Dog shampoo to food and etc. And everyone was able to help us with out any hesitation. Great to see how there's still Sales associates who are not only Friendly but knowledgeable in their field. Thanks Guys!! Plenty of parking read more

The people here were so helpful. Fish In great condition. Fish tank is super great in price. I'll visit for all my needs read more

Petco - Pet Stores Near Me - Redondo Beach, California

I was told that Black people are not welcome at this particular location by the manager. She also attempted to become verbally confrontational with my four-year-old daughter as well. I have recorded the situation for anyone who needs to see it. People of color pleaseBe aware for your safety in this location. read more

Petco Grooming at this location is excellent! The staff are so kind and gentle. They are good about communicating expectations and service. Shout out to Sofie! Appreciate the care you all take to ensure safety and cleanliness of our pets and your facility. Outstanding customer service! read more

The prices are unbeatable for grooming. They're passionate and trustworthy with the loved pets. Sign up for the oak rewards! It's definitely worth it. read more

Decent pet store...I visit only once a month for fish and cat food. Prices aren't fantastic, but they're a bit less than the vets office and the shelves are stocked nicely. Only a handful of times I left empty handed - cat collars were less than acceptable, hummingbird feeders were cracked and my cats favorite high protein treats were expired. Most would give up on this place, but the store is convenient and I understand off days. Parking is tricky when it's crowded, I try to stay away during the lunch rush...the In and Out burger is nearby and, well, you know, it's busier than heck. This location is always having some sort of pet adoption day, I'm fully stocked on pets, but if I weren't I might consider adopting a pet here. Can't figure out their rewards club plan, they say every time I spend $100 I'll get a $5 coupon. No coupon yet, my cat food is $25 each time, I should have a coupon by now as I've been a member for 5+ years. Five dollars isn't enough to turn me away, but it sure would be nice if they would ax the reward club and simply lower prices? Call me crazy. read more

Came here on a Friday afternoon and parking was okay. There was a couple of spots open. But it is worse at night though due to the huge crowds going to in-n-out and Mashawi Grill next door. I was really worried about stepping in some camouflaged pee or seeing poop on the floor but it was actually nice and clean. There was a guy mopping the floor up as I was walking in. I went in looking for dog repellent to keep a neighbor's dog from pooping in front of our house. I didn't know where anything was. So I had to search the store for a worker to help me. Once I did find one, the lady was nice and showed me where it was. Went in line and checked out in a quickness. I didn't stay in there too long. 10 minutes tops but overall it was a good experience. read more

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Quick service great place. Nice employees. There have good stock in the store. There are always employees with good attitudes. The store I clean. They let you know the specials. read more