Expected more after the merge with Petsmart. But for some reason there is a real "dirty" feel to Petco stores to me and this one definitely had that feel. It's very warehouse like and no frills shopping without the no frills price. Had to get something so went in but definitely avoiding in future Sad. read more

While I usually only reserve my Yelp Reviews for great service, I felt compelled to write this one to let everyone know just how horrid their customer service is. Now, I'm a moderately disabled person, but don't think that's why I'm upset about my recent experience... I recently bought a Yellow Lab puppy, who is growing by leaps and bounds. Last week I bought her a Petco made harness, but it was too big. Knowing she's growing fast, I decided to keep it. So today I went to Petco again to buy a slightly smaller size OF THE SAME EXACT ITEM. When I went to check out, the smaller size was 50% higher than what I purchased last week. When I politely asked the manager if she would price match, she abruptly refused, claiming the larger item was on "clearance." She then said "If I had a smart phone, I could go to Petco.com and she'd honor those prices." I told her my phone was in the car, and then asked her if she was really going to make me go out to my car, research the Petco.com website and see if I could get a better price. She didn't answer my question, but rather repeat herself again about "if I had a smartphone, I could look for a better price on Petco.com." I then asked her if anyone in the store could help me research a better price, and again, she refused. So, I LIMPED out of her store, got to my car, researched my iPhone and found a much better price at Petco.com. I then went back into the store and showed the cashier the heavy reduction in price (he was great, by the way - and he looked embarrassed by how rigid his manager was being). Of course the cashier needed the manager's authorization to change the price. When she came back, she didn't say one word. She just grimaced at the price reduction and them reluctantly approved it. No "thank you", no "sorry about the mishap," nothing. " She just turned and walked away. Such customer 'dis'service is appalling. The $7 the manager was trying to gouge me for, cost her at least $3,000 in my future business. In this world of social media, it's alarming to me to me that managers of major retail stores are still so clueless about customer service. I wonder if she would have treated me differently if I wasn't a disabled minority. Regardless, I'll still continue to be the up beat happy-go-lucky person that I am, but I'll always remember how Petco treated me..... read more

I recently started shopping at Petco and have found my local store well stocked with what we need for our dogs, cats, and tortoises. The staff have always been friendly and helpful. We used to shop at a smaller boutique store with higher prices and limited options. I'm so glad we decided to give this Petco a try and we will continue to shop here first. read more

I am so impressed with this store! The store personnel are always so helpful. Yesterday after going to a competitor pet store, and feeling so frustrated, I went to this store. It was clean and organized. I was immediately helped by a super employee named Tony. My vet recommended a product that they didn't have but he was able to order it for me and was having it shipped to my house. This pet store is hands above the others. If you need a product for your pet, I highly recommend this store. Thanks Petco ! read more

I went here to buy some new fish for my fish tank. I purchased two Bala Sharks and noticed that the staff didn't seem to really know anything about fish. Now, four days later, both sharks have died as well as three of my pre existing fish. The Sharks had disease which killed other fish in my tank. DO NOT BUY FISH HERE. THEY DON'T TAKE CARE OF THEM AND AS SUCH BREED DISEASE! read more

Although I didn't have a receipt they were very helpful and returned my item and exchange it for a new one very happy. Rideaux and Jose where very professional and helpful read more

Under the heading; people only write when they have a complaint, Mike the manager here has been Extremely helpful and I greatly appreciate it. read more

I have never been treated worse by a retail checker! I ran in here five minutes to close to grab one can of dog food. Since I have to give my puppy her medication with wet food, I left work a few minutes early and rushed over. Rideux (spelling on name since he refused to write it down) was so incredibly rude to me. I got up to the register at 9:02 since it took me a minute to find the food since there store was moved around due to the roof leaking. I immediately apologized and gave him my can of food. He said "me too, I'm closed". Took the can and refused to ring me up, at 9:03! I told him I was in the store and the other associate just helped me find this can of food. I even asked to leave cash for the can of food. He again, refused and said they were closed. I told him I have never been in a store where they haven't checked to see that all the customers were out before they closed their register. He said well, I'm closed. I asked for the managers information and for him to write down his name, he refused to write his name and said that is all the info I am getting. I am so frustrated with the way I was treated tonight, and would like the store to know how their employees are treating their customers. Terrible. read more

There is definitely nothing special about Petco. I come here for specialty food for my cat as well as replacement community fish. The store itself has been rearranged into a better layout but do not expect speedy customer service; especially if you are in the fish department. Its rare there is ever anyone there and even when you go to the front to ask for help expect to wait at least 10 minutes before someone begrudgingly comes over. Its a retail store, so expect the employees to have no real knowledge, but if you know what you need and don't need help, then its a quick trip. read more

I love taking my dog here to see Corey in grooming! She is fantastic, and so caring of my dog. Not only that, I've never had a problem finding his food - which you can't find in most places, our dog is very particular :o). As for some of the recent negative posts, I've never experienced anything they are talking about. The photos showed treats that looked super processed anyway. However I don't know what they are so I'm not an expert. read more

Petco training program is my lifesaver! Sparky knows exactly how to work with any kinds of behavior! My rescued girl had all kinds of behaviors but in just few sessions, we see clear differences and improvement:) Along with their wide selection of pet supplies, training sessions are must for all dog owners who are struggling with loved furry friends!! read more

Location is convenient. Selection varies, customer service is ok. They dont do a very good job keeping up with stocking items. There were three items that weren't available, not sure if they ran out due to popularity, or nobody bothered to replenish. The great thing is that Centinella is a block away and the prices were the same. I will say how frustrating it is to have to switch a pet to different brand food when they don't have the regular stuff I normally buy. I do think its nice that they have animal adoptions on the weekends. read more

Everyone is sooo friendly here! I've had bad experiences with another petco so I decided to give this one a try and everyone is genuinely caring. They really have your best interests at heart! Amazing customer service. They really go above and beyond. Will definitely be a regular here although it's a little further away from where I live. read more

After writing this review and possibly a tongue lashing from superiors, the dog trainer finally gave me a call 3 days after I left the store. A little too late since I already got my money back. She claimed to have dialed my number incorrectly...except for this time, but at least she apologized. I'm still giving it a 1 star since I am a bit creeped out that she called from her personal cell phone instead of at the Petco which has a different area code. Plus I don't like confrontation and I would have rather left things where they were once I left the store. read more

I had a gross, unbelievable problem (not fault of Petco) handled efficiently and nicely by staff today. Mind you, while another rude female customer was yelling at the poor guy working there because be wasn't working fast enough for her, I guess. I can't believe how horrible people treat retail staff sometimes. These folks deserve a raise. read more

I scheduled a grooming appointment for my pup for Saturday afternoon. I get a call Saturday morning, Petco staff canceled my appointment because their groomer didn't show up to work. They asked to reschedule, I agreed to Sunday afternoon. My fiancé and I drove an hour to get to this Petco, upon arriving early to our appointment we decide to browse the store and get our pup a customized dog tag. Then the manager approaches us and starts letting our pup. She mentioned that our dog is in desperate need for a trim. We agreed and mentioned we are actually here for an appointment. She starts feeling our pups fur and inferences the groomer "might" not be able to assist us because our pup had knots (matted fur). I say thank you, we'll wait to see what the groomer says. We waited another 30 min, finally we bring our dog into the salon and before the groomer even inspects our pup, she says I'm sorry I can't help you today. How would she even know without fully inspecting our pups fur? She didn't even try to feel his fur! I asked "is this your professional opinion or your manager's opinion?" And she responds "my manager's opinion is very important" of course I was in rage at this point. Our fist appointment gets canceled, we make arrangements to be there on a Sunday, drive almost an hour only to be denied service. Had we been Redondo Beach residents with a different phenotype we would perhaps received a far more accommodating service. Or the courtesy to try to reschedule or offer a solution rather than just turning us down. Ironically, as soon as I mentioned I'd give them a review online their entire demeanor changed. read more

Upgrading to a 3... My maltipoo has skin allergies and the vet recommended switching his food to grain free. One of the sales associates was eager to assist in the search. My dog has a weak bite so we needed small breed/bite kibble...she helped me to find a good option that we're now trying. She also told me that if the dog doesn't like it we can bring it back, which I never knew you could do. That's a great return policy! read more

Wow....I finally got great customer service and didn't have to chase someone down for 20 minutes like I do at the other location I went to for years. I will be going to this Petco from now on. Very spacious & well organized as well. read more

I LOVE the grooming department here. Corey and Lisa are AMAZING! They are the only ones who can even get close to my dog's nails without her freaking out and trying to bite. I took her to another PETCO and that place couldn't even finish the job with a muzzle on. Corey and Lisa treat my dog like family and I love them for it. read more

So I went back to the Redondo Beach Petco for supplies and noticed that they STILL have open bin pet treats in the store! This, after being in contact with the corporate office in San Diego, who assured me that prompt action will be take to prevent other customers from experiencing the horrible weevil infestation that we had to deal with. Today,I brought it to the attention of the store manager and it was the first that she had heard of it! Come on, Petco. You have had 4 months to correct the problem and have not even sent out a communication to your stores. In hindsight, I think I should have sought to collect damages for the hundreds of dollars of food that we had to throw out from our pantry. That would have gotten their attention. Don't let this happen to you. Avoid all open bin pet food products! read more

Take my puppy (Jenny) here all the time to see Lucy for spa day! Lucy is so friendly and you can tell she loves animals. She and Jenny are very good friends and Jenny never comes home scared or skidish. I highly recommend Lucy before going to and of those little fleebag groomers at the little places. read more

Staff are always so helpful and friendly but today they were extra helpful, wish I had taken their names but Petco never lets me down.

The staff here is awesome! I come in every weekend and they are super helpful friendly and patient with my daughter when she asks questions about all the pets for sale. read more

Every time I go into this Petco its like walking into a ghost town, thankfully I know what I usually need to buy.

We always stop by this Petco for snacks & toys for our Belgian Malinois but have never used their grooming salon- that is, until yesterday. Our dog was sprayed by a skunk not too long before the salon's closing hours but sensing the desperation in my voice, they squeezed us in. The only reason I'm giving them 4 stars instead of 5 is because both groomers seemed very nervous around our dog when we dropped him off, granted, he does look intimidating, but being in the pet industry I assumed they would be more comfortable. Despite that, they did a fantastic job! With super short notice before our arrival & having to speed up their process before they closed, they managed to make him smell great with no hint of skunk smell! read more

I've been coming to petco since forever and yes they're all nice employee but Kevin topped it off for my family and I. We came in with a 1 month old puppy and he was very helpful and patient with us who lack some knowledge with our new baby. I don't live very close from this location but it's worth the trip if I know the customer service was as great. Armando was also very helpful in looking for food for our new baby. 10/10!! read more

I have been going to this petco for years. Over the last month or so, it seems like the store's customer service has been even better than usual. I like this place a lot more then I did before. Everyone is so helpful & the manager, Mike, is awesome. I highly recommend this Petco to anyone in the area. read more

Service awful, they say close 9 pm but actually close before and if you argue is still treated badly. I took a picture to prove time and prove them wrong, the attendant in mocking tone took my picture as well. And so you are treated at Petco, unfortunate. read more

I usually try to go to mom and pop businesses but for dog grooming I love petco in redondo. Maria and Corey are the nicest and treat my dog with such love and care. I have been going there for years and have tried many others including some organic and chi chi dog salons, however everyone at Petco is really nice and I feel at home there. The food there and products are too expensive so I go to centinela but for grooming the pals card gives you a free one after 8 or 10..not sure, but its nice to get rewarded for your loyalty. My doggie always looks so good and actually enjoys going there. read more

I'm not a "regular" as I don't live in the area but have made several trips there in the last few months. The last time I went for cat food and had the WORST experience ever at any pet store. One of my cats has colitis, so he has to be on the expensive stuff. I shopped around and they hated everything but Natural Balance Weight Management, my other cat has a weight issue. I was at the Petco in Redondo Beach a month ago to buy a bag of Natural Balance. The employee told me I was a bad cat owner for not feeding my cats the new Science Diet Naturals. She quoted some statistic about how Science Diet is the only organic food approved by some organization, something I had never heard of before. I was feeding my cats subpar food (Gee, Natural Balance partners w/several reputable zoos and organizations). I have a friend who used to work for a pet store company on the corporate end and her mother was a breeder, she has extensive understanding of the ingredients and grades of quality in pet food. My friend was with me at the store and we politely told the employee that my cats will ONLY eat Natural Balance so it was a moot point. The employee told me I just had to stop feeding them Natural Balance immediately and switch them to Science Diet, they would eat out of hunger and adjust. I walked away and she nicely said, "well I guess you don't really care about your cats." You're a teeneager that works in a pet food store, please stick to being helpful by finding things, keeping the retail floor clean and having more than one register open for five customers... don't dispense advice on the dietary needs of pets if the owner already politely declines. My vet friend tells me this a common problem than can lead to really bad problems. Save yourself the hassle if you know what you're buying and go to Centinela down the street. read more

I love Petco I just wish that there was one closer to where I live! I usually go here about once a month to stock up on dog food and Hamster food. They have a great selection and the prices are really good. If you actually take your time to shop around you can always find the best deals. I have been thinking about getting some fish lately. if I do then Petco will be my one stop as I know that they will help me get set up with everything i need and that the service will be with a smile. Thanks Petco :) read more

I've had the pleasure of having Kevin help me with my needs to take care of my tortoise. He has gone out of the way to direct me to the right product, answer all questions and with great patience. He is a wonderful employee who is willing to go that extra mile. read more

HORRIBLE!! I went there this morning to grab a bag of cat food. The store is pretty empty and one guy at the register. The overhead intercom kept paging there was a 'customer service call'....ok, no big deal, but the store is empty and nobody can answer the phone? So I go to check out and the guy behind the register is trying to figure out how to put a new roll of paper in the register. He paged someone, but nobody was showing up. I even tried helping him. He said no one trained him in how to put the paper in the register. That poor guy was so sweet and was left there on his own. Finally someone came out from the back. He said, "Adena, would you help me replace the paper?" She seemed so annoyed and put out when she came over. She didn't say a word to him or me. She put the roll of paper in and walked away! What a BITCH! I asked the guy if that was his manager and he said she was. That's not how you treat employees, especially in front of customers! I never write reviews, but this girl "Adena" was rude and has no business being a manager. There were no customers in the store. Apparently she can't answer the phone, she doesn't show up when she's paged, and she's put out when she has to train a new employee. If this were my business, she'd be gone in a minute. I don't know how this place stays in business. read more

If you have a dog that needs to be trained, call this Petco and ask for Sparky. He is SOOO good. He took my tiny stubborn dog that wouldn't come when called, thought sit was a game that meant nothing, and who would walk two steps on a leash before throwing herself on the ground in a tantrum. Now she comes, sits, and walks like a model dog! He is super patient and really takes the time to make sure that the dog is trained and does it in very professional yet very kind way. My dog also absolutely adores him so that's a plus! read more

Last week, I purchased beta blocks for my fish so he could be fed while I was out of town for couple days. I came home to a dead fish as the blocks did not dissolve properly and he start. I went into the store last Thursday to explain the situation and asked to be reimbursed for the cost of a new fish as well as the product that I purchased that was defective. I was advised by a store manager that they would need to speak to aquatics and that a manager or the aquatic specialist would call me back later that day after 2 PM. It is now Monday and I had yet to hear anything and again called. This time I was able to speak with the aquatic specialist who was exceptionally rude, laughed when speaking about my dead fish on at multiple times which was irrefutably the most heinous thing to do when trying to solve an issue. He again laughed and said I wasn't letting him help and when I asked what he is done to help, he advised if I would've actually come into the store it may be different and he would've facilitated refunding the cost of a new fish. When I explained that I had, in fact, been physically in the store last week in an attempt to resolve the situation, I was met with more unprofessional demeanor then I've ever met in my life. His absolute neglect for the situation not only upset me to the point where I will be advising none of my coworkers, as I work in this business myself, or my friends ever return to this facility again. I am absolutely astounded at the lack of care over an animal life, a fish or otherwise. Additionally, the lack of desire to resolve in any manner the situation makes me sick to my stomach. Now, with names, times and phone numbers, I will be contacting a corporate office with this complaint. read more

Helpful, friendly, knowledgeable employees. Since they don't carry the food I was looking for, they sent me down the road.

The service I received at store 558 was absolutely horrible. I called to ask if a cat person was available to apply nail caps, and how much service and caps would cost, and if I could also bring my dog for nail trim. Lucy answered my questions in a very rushed manner, but a cat person was available so I decided to bring my cat and dog in since so many other stores do not even have a trained cat groomer available, which is ridiculous. The PETCO website clearly advertises this nail cap application service and does not even mention *in select stores, yet every PETCO I call does not have a cat groomer on site, or the groomers' schedule is very limited hours when the website says it is a WALK IN SERVICE. So I have to waste my time, walking in and that store cannot even provide that service, or the cat groomer is off for the day? Absurd. I bring my dog in and the same girl, Lucy did not even cut the back nails of my dog so I asked to finish them. She replied, " he doesn't like it, and isn't letting me". Excuse me, aren't you trained? Does she expect all animals simply lay their paws out to get a manicure like people do? Try a little harder. Next it was time for my cat to get the nail caps. Apparently my cat could not be still like a statue, and the service couldn't be provided since Lucy needed the assistance of another cat groomer. I was told to come back on another day after I had already paid for the service. I had a personal emergency come up and could not make it back on the scheduled day, nor could I call at the time to reschedule. I understand this was my mistake. I called about a week later to see when I could come back in, since again, I had already paid for the service. Lucy was extremely rude, and had an attitude. She remembered me, and my cat. I asked a few questions, price of the nail caps, and if it was included, and she got so upset that I asked the same questions as the first time I called that she proceeded to tell me my cat was so bad she should have reported to the local vet, and this wasn't going to work out, I should come in for a refund. Wow. What kind of customer service is this? So I ask a question that I had already asked, isn't it your job? Excuse me I don't work for PETCO and remember every single price or process. What a big inconvenience for Lucy to have to repeat herself. I have been to multiple PETCO's in other locations and this is the worst service I have ever received. Its fine if you cannot provide the nail cap service, I would be happy to return for my refund and never step foot in this store again. The PETCO in Los Angeles had no trouble applying the nail caps on my cat, and I guess Lucy was not properly trained to handle a cat that doesn't stand as a statue. Maybe she was hurting my cat, or holding her wrong. I've been to the PETCO in Torrance, and they found a way to apply the nail caps even with my cat being a little difficult. What's worse, is Lucy is a manager there. Unbelievable. Not only will I never shop at this PETCO, I will make sure every single person I know is informed about the horrible service they provide, and that they choose to shop elsewhere as well. Please update your website, and train your staff. read more

The Neon Tetra are Awesome, and the tanks were all incredibly clean. And the staff was very friendly and helpful.

Today we brought in our 5 lb. Yorkie for grooming. During the pre-wash, the groomer cut a 3-inch deep gash in her through all of the skin layers in her stomach leg area, removing a large layer of skin leaving a nasty hole. She also cut off one of her nipples in a different area. So what did the groomer do do? hide it. Self treated the dog. The groomer tried to stop the bleeding for probably over an hour, but the dog kept bleeding so eventually another employee noticed and notified the manager. The manager called us two hours after we dropped her off, and told us we needed to pick her up and bring her to the emergency vet. We don't know everything that happened, but the timing suggests she sat there severely injured for at last an hour before we were notified, in pain and suffering and in danger of bleeding to death and increasing the chance of getting an infraction.. She needed anesthesia and was given four stitches to close the wound. It too 6-8 hours of our time to pick her up from Petco and get her treated before we came home. The dog needs to wear a hood type collar for 2 weeks and needs pain meds. The Petco manager was accommodating and forthright once they discovered the dog was injured, and they did pay for the vet bill - but how do you accidentally cut a 3 inch deep gash in a sweet tiny docile 5 lb. dog? Isn't that animal cruelty? Was the employee properly trained? I doubt out Yorkie will ever be happy to go to a groomer again. read more

My dog Zoe's groomer Auntie Corey is the best! She loves our dog as much as we do and takes amazing care of her when I rush her in (even without an appt.). I am so happy we have built up this relationship and cannot imagine getting this much love anywhere else. read more