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Bow Wow Boutique

3.3 (128 reviews)
Closed 8:30 am - 4:00 pm
Updated 1 month ago

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After grooming amazing job

Very friendly service, owner takes pride in his work. Amazing location as well. Reasonable price. Earned 5 stars

Abrar K.

It's fairly difficult to find a place that grooms and bathed cats, especially at a good price. My cat was groomed and given a flea bath (nail cut too) for only $40 (petco/PetSmart charges above that price). My initial and first interaction over the phone was with a lady who was very rude. I don't know what's up with her, but her attitude and tone was not it. I was a new client, and I mistakenly referred to a sanitary trim as a hygiene cut/trim, to which she said, condescendingly, "what the heck is a hygiene trim? That doesn't exist. Do you mean a sanitary trim? Because a hygiene trim that doesn't exist." Like okay miss ma'am watch your tone. So, I asked her how I can schedule an appointment for my cat. She said "with me, obviously" yea obviously you..I meant what the process was in scheduling...she was acting as if I meant I wanted to schedule an appointment with the dogs in the back. She gave me a a day to drop off my cat before 11am the same week. I came in the day she asked at 9am...and she said that I wasn't scheduled until the next week...I was thinking like be so fr rn...Bc i know damn well you said this day before 11am. Anyways so after that unpleasantness, I canceled the appointment I "had" for the next week. Didn't call or make an appointment again for a couple weeks, up until a couple days ago. This time it was a guy who answered. Loved him!! Wish I knew his name. Super nice and cool guy. Dropped my cat off no problem, picked him up, and he was awesome!! He mentioned how my cat did a great job and that they gave him a flea bath. My cat looked awesome (although he was still a tad bit wet around the stomach and back of the head area--I got that dried though it wasn't too bad). Kudos to you (and boo to that one lady fr)

This horrendous Tina Turner mullet we didn't ask for.

So I really hate to give this bad review cause the owner is sweet, but this hopefully helps others. If your dog just needs a bath, this place is great. If your dog needs actual grooming go elsewhere. Our beautiful cavapoo is unrecognizable and her butt is so horribly chopped up you can see her little cheeks. Took her back in to point out that he missed the one reason we took her in (just a hygiene trim) didn't want her hair cut at all. She's now got a mullet for a haircut and a bare booty. I didn't think our pretty girl could look unattractive... but he butchered our beautiful baby girl.

Her beard is crooked & hair uneven. This is after I told them NOT to touch her face or tail. She even looks nervous :(
Kelly O.

I have come here multiple times but it has been years. Today I came because there is nothing else open for quarantine. I thought I'd try my luck again. Poor poor decision. Even in desperation, my dog & I will never return. Because I should just trust my dog, she hates this place. Like, tries so hard not to enter. She is not like this at other groomers. Only this place. I brought my dog in for a cut. I asked the owner not to cut her head/face & tail. Just her body. 5 hours later I receive a call that she is ready. 5 hours in a crate!! Why!? Well, they CHOPPED her face, head & tail. Chopped it so bad that her face is crooked & uneven!! It took me 2 years to grow out her beard & head out. Within 5 hours, they buzzed it ALL away!! As I asked them not to do. When I first rescued my dog, I brought her here & the same thing happened. I thought maybe I wasn't explaining myself right. "Don't cut her face or tail." Simple request, amirite? Other groomers seem to understand this request. I pick her up at Bow Wow & it is the complete opposite of what I asked. Apparently this groomer does not take special requests. He blatantly ignores such simple requests. When I called to complain, he said "hair grows back & come in we can straighten her up!" Uhm, no, you aren't taking any sharp object next to my dogs face. Never again! I do not understand how this place stays in business, I really don't. I am the first person to support small business but I can't come here. Bow Wow is an unprofessional groomer. Even my dog even thinks so!! Trust your dog. Don't come here. Woof. *This message has been approved by my dog. Paw print approved.

Janelly C.

The women in the photo was rude & absolutely unprofessional. My dogs have been there for over 2 hours just for her to call and say they can't be serviced after all. It was an inconvenience for me but even then I was okay with rescheduling for next week but she seemed upset. Right before she hung up I clearly heard her say "that little b****". It was highly rude/unprofessional to say the least. I called back and respectfully let her know that I did heard what was said and that's fine but i'm on my way to get my dogs. She told someone "She heard what we said" she lost it & proceeded to ask me "what did I say then" , even after acknowledging and saying that I had heard her. Upon arrival to picking up my dogs the owner Jose didn't acknowledge his employee's rude/unprofessional behavior which was even more disappointing as a loyal customer. I did record her behavior in their store and I can genuinely say i've never met someone with such nasty behavior. I DO NOT RECOMMEND THIS GROOMER.

Moe bangs!

This place has awful customer service and pet grooming services. They are also pretty filthy and overbook and stick groomed dogs in dirty cages. My dog had other colored hair clippings from another dog when I picked him up! Gross! Secondly, the old woman that answers the phone and books appointments is curt and super rude. She forgets booking details and acts stupid when you try to confirm your service. And the owner, Jose, is just as bad. I called him back after I picked up my golden doodle to let him know that my dog was still wet on the ears and abdomen. Jose said he didn't know what happened and that my dog must have drooled all over himself! What a joke!! Then he said, "Who knows?"I then proceeded to ask him about my dogs face trim which was so bad. I wanted them to give my dog a teddy face like always, but they did not! They simply cut straight across his eyes, giving him Moe bangs. Jose said, "I know you don't like it and we CAN afford to lose customers. I am so busy that I am HAPPY TO LOSE customers!" What an awful business owner! I hope he goes down! Stay away from this toxic place!

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1 month ago

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2 months ago

Our cats had a wonderful spa day at the Boutique. They did a wonderful job grooming them.

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8 months ago

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8 months ago

A great and affordable place to take your pup to be groomed. They're a gem in Hermosa.

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1 year ago

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11 months ago

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2 years ago

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3 years ago

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6 years ago

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3 years ago

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3 years ago

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3 years ago

Jose is totally professional with a caring heart for the dogs, and our Cats. Been with him for 2 years, always the best of grooming.

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3 years ago

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4 years ago

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6 years ago

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10 years ago

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8 years ago

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4 years ago

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4 years ago

I've been going here for 25 years. Jose and his team are the best they take great care of your dog and do a great job.

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7 years ago

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Review Highlights - Bow Wow Boutique

Further, Jose has generously donated to any charity event that I have asked him to support.

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Bow Wow Boutique - groomer - Updated May 2026

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