i love the steps salma takes to make my dog feels comfortable before grooming thank you so much and ask for her when you need your pet groomed! read more

The young leopard geckos at this location are kept in a habitat with fine grain sand. I've pointed out on 5 different occasions now (very politely knowing they have no control over the situation) to multiple different cashiers that keeping them in fine grain sand is extremely detrimental to their health especially when young since they will likely ingest it and will keep them from eating properly and they can develop metabolic bone disease and other ailments. Every time I was assured management would be made aware but after a few weeks with no change I also made a complaint through corporate. A week later (tonight) I went in again to check on them (I don't normally shop here only when kahoots is closed since they take good care of their animals and recently only to check on this issue) I was scolded by a staff member for taking pictures as proof of this issue. This is clearly a very unhealthy animal and unfortunately buying them and surrendering them to a better facility would only encourage them to buy more that will be cared for in the same way. Just going to share this everywhere I can until your store cares enough to give the minimum effort and change the substrate to something not actively killing the animals you're trying to profit off of. read more

Petco - Leopard gecko - Pet Stores Near Me - Oceanside, California

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DO NOT BUY FROM THERE. I got a Happy Birthday bone from petco, and my dog had super bad diarrhea and threw up nonstop. I called petco, no refund, and my dog has been sick for a day. Took him to the vet, and they said it was because of something he ate. The only thing he ate that was out of his normal diet is the bone. read more

Petco - DO NOT BUY THIS BONE FOR YOUR DOG - Pet Stores Near Me - Oceanside, California

Completely incompetent did not have me sign mandatory paperwork to groom my dog and called me after 30mins why not call me immediately before I drove 30mins away! read more

To start, the veterinary staff is amazing and i love brining my cats to them. They are super friendly and caring towards pets and make an effort to remember pets and their owners. Never a bad experience with the Veterinary side of Petco and if i could i would give them 5 stars. As for the retail side, i am astonished at the lack of customer service every time. I frequently come to this petco because unfortunately it's the only one close to me and today specifically pushed me, finally, to leave a review. As i was waiting in line to be helped, an older woman was at the register helping a customer and another worker was having a conversation with the woman in front of me. The worker finished her conversation and left without helping the woman in front of me. A line began to form behind me and finally after a while someone called for help at the registers. The workers seemed distracted and continued to talk about the padres game, while i stood there waiting to be helped. When i finally was helped the worker seemed to be in a rush and quickly scanned my items and told me my total without applying any of my rewards. Now i understand him not knowing i wanted to use my rewards but i pay for the Vital Care Premier membership which gives me 10% off on nutrition for my cats and i had $5 rewards that i loaded for this perchase, the worker did not even offer if id like to use any of them. I always leave dissatisfied whenever i come to this Petco and as someone who works in customer service and listens to the criticism that is given, i hope the workers fix their attitude and attempt to pay attention to their customers. read more

I've called about twenty times to make a grooming appointment on multiple occasions and different days of the week. They don't answer their phones and don't return your voicemails. read more

Extremely friendly service, some of the best attitudes I've encountered at a pet store. Jacqueline was super helpful and friendly! read more

The grooming attendant Leanna was strange . My 2 dogs are 12 years old and I have groomed them regularly. She asked for a full evaluation ( really ?) to see if they would be a " good fit " . I asked her why and she replied " it's like humans .. sometimes we can be in a good or in a bad mood " . Ok .. I complied . Then she starts examining one of the dogs .. and he starts shaking a little because he knew he was getting a bath .. and she keeps making comments like " I do not like that shaking .. I do not like that whining " it went on and on . Finally I told her I was going to go and take my dogs and left .The whole thing was ridiculous . I am going back to Dipitty Dog .. they were very busy that's why I chose Petco , also I was happy wirh them in the past .. no more . read more

Brought my dog Nala to get groomed for the first time. Jordan was super helpful and reassured me Nala would be ok. She did a great job with Nala and I will definitely be back!! Right before heading out I decided to purchase a collar and the cashier that assisted me was so rude. He was sitting down on the counter (unprofessional), not one word was said to me during the transaction but "what's your number" and that was it. Don't work in customer service if you don't like interacting with people. Wish I would have gotten his name. I will be back just for Jordan, she was awesome!! read more

I've come here for treats and clothings for my pets but making an appointment with Vetco has proven difficult. I work weekends so I make evening appointments to find out that they cancel or close early. It came to five times that they did this. Jamie Conway is of no help and I am not confident in this place. Take your pets somewhere else to get vaccinated read more

Maria went above and beyond great to get my Petco gift card to apply to my purchase. It was only $20 but when my wife tried to use it the staff could not get it to work. When I tried, Maria called corporate to get help. She was on the phone with them for at least 20 min. During this time she was often on hold and checked out other customers while we waited. Finally they were able to get me the credit. Thank you so much Maria! read more

This review is for my pup's excellent experiences with the grooming salon at this Petco. I can't say enough great things about the staff in the salon. Amanda, and another young lady whose name I don't recall, just adore my very active and potentially disruptive Ava. Ava loves them too and has absolutely no worries about coming here. Amanda and her co-worker always greet Ava and make her feel at home, endure the face-licks, and are able to calm her puppy energy down to a manageable level where she lies down on the floor and then voluntarily jumps into one of the cages in the back. Ava, who can get very dirty and sometimes stinky from her dog park wrestling adventures, always comes back nice-smelling, shiny, happy... and ready on-time. And only $30 to have her washed, ears cleaned, nails trimmed, and some occasional anal gland action -- that's an excellent deal. I typically don't buy much else at Petcos: I get Ava's food, dog beds, etc. from Costco, and toys and treats from Amazon, where they're priced much better than at Petco. Petco also bombards me with incessant emails and junk mail from their loyalty program -- do I really need 2 emails reminding me every day that This Particular Sale Ends At Midnight?. Now you know. And now, kindly don't fill up their whole appointment calendar. I'd like to get Ava in there again next month too... read more

okay. made a return trip to PETCO. the younger kids talked my wife and i (okay -- mostly me) into getting a turtle. apparently two dogs, seven chickens and five kids were not enough chaos. he is an AFRICAN SIDE NECK and his name is GODZILLA (WYATT's pick) or SMILEY (JULIANA's pick) depending on whom you ask. never a dull moment .... read more

Petco - GODZILLA (aka SMILEY) - Pet Stores Near Me - Oceanside, California

We have two dogs and thought of the big two this was the one to beat. Call 5 times to make appt and.got usually BS Covid email that they were working unstaffed but would get back to me that day. The Oceanside never responded on my 6 calls. PetSMart who are unless I don't know something was quick to answer me and set up appt. They did excellent job and from now on Petco will be Nogo read more

On 02/19/23, my husband, daughter, and I visited the store that is located at 2130 Vista Way Suite A. My daughter was lightly touching the fish tanks when the manager, Jaime, came and yelled to keep my daughter close to me because someone told them that she was hitting the fish tanks. She was very rude to us and not nice at all. My daughter tends to move her hands a lot due to her disability, something beyond her control. We have always come to this Petco and there were never any issues until that day. The manager, Jaime, should be more polite, regardless of how clients look because in this case it looked like it was due to discrimination. read more

Score another great visit at Petco Oceanside on vista way. Archer loves this bed the staff at this store helped me get. Thank you. :) Love love love this store! I drive 15 minutes or more from near where the vista store is that I hate but live near; to here. Worth it! Love the oceanside vista way store and staff. They go above and beyond & almost always have what I need; except food for mr sensitive. This store is my go to store for training & anything else I get at Petco (his food I special order from petflow). read more

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098 / 100 - 2017 YELP 100 CHALLENGE. I love browsing through this Petco when I'm finished up with other appointments in the area! They've also got great deals going on, usually right at the very front. I've picked up a lot of toys for my dogs from here and they've loved each and every one of them lol. Employees are always super friendly and helpful when I visit. Incredibly professional and great at their jobs! I haven't meandered through the whole store (usually just stick to the dog toys, collars, etc. at the front), but it seems clean and organized. Parking is great as it shares the lot with Daiso, Red Lobster, Outback, and so forth. Lots of space and ample room to park. The only downside at this Petco are the actual people who shop here. Most of the people who bring in their dogs do great. Non-reactive dogs, very sweet, no aggression whatsoever. But then you get the people who have bad mannered dogs and DGAF about reigning that behavior in. I've seen big dogs, small dogs, everything in between yammer and bark their heads off because they're upset that they're stuck on a leash and surrounded by strangers and stranger's dogs. Not a huge deal if it's a few barks here and there, but some of the ones I've seen go on FOREVER. As in, I do my browsing for 20min and they are still barking when I leave. I mean... I get it. My dogs can get nervous on leash and bark, but I don't force people to sit through it. I either correct them and have them stop or we get up and leave. (Or I just don't bring them at all and leave them at home.) Like kids, dogs can have their bad days, but some people really just do not care. It's actually kind of ridiculous. So be prepared when you go in! The volume in here can be loud, but the cute/cool/great stuff they've got (in addition to all the awesome sales) makes it worthwhile. read more

While I can get some of these things on Amazon cheaper I like coming here. My dogs love going places. They have the best treat bar here. The grooming is nice too. They did a good job whitening the fur and my little babies smell great!! read more

Petco - Pet Stores Near Me - Oceanside, California

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Eva is an amazing person, she does very good with my English Bulldog Beefy. My baby loves being groomed at petco they treat us very kindly and always find a way to squeeze us in to an appointment. read more

Petco - My baby still smells like blueberries!! Yumm. - Pet Stores Near Me - Oceanside, California

This petco has always had the best customer service, and I have never had any issues at this store. But today the manager Kim really went above and beyond helping me exchange item without leaving my car. She really saved me so much stress and anxiety after getting my dog out of surgery earlier in the day and i couldn't be more thankful. She really helped me a lot by providing me a service that is not available with a smile on her face the whole time. Thank you so much Kim! read more

I get my Wellness CORE Grain Free OverPriced Cat food here. In a XL bag. It's expensive, but better than most of the other brands out there, and i am not going to cook chicken or duck for my cats, and grind up for them to eat. I mean, I am a crazy cat lady and all, but even I have to set a limit. I also get litter for my Litter Robot here, it's like $10 for a Refill size, and they let me use my existing container, and just wrote the SKU # on it for me so I was not forced to buy a Petco branded plastic container since I had one in the right size already. They have a good selection, and better prices, service, and policies than Kahoots. read more

They are very against Instacart, and employees are actually instructed to not help Instacart shoppers. I asked for an item that was not in stock, and was told, "I will help you on this but nothing else!". When I asked why, the employee said she'd get in big trouble for not helping. Very rude & I also asked other associates and found out that they ate in fact told not to help Instacart shoppers, because they ask for too much help. Plus, the item I was looking for had not been carried for 6 months. It was just an unbelievably horrible experience and they don't get that we are shopping for their customers. Please do not order Petco for delivery and Instacart shoppers, please do not accept. You will regret it. Awful store. read more

Amazing team at this location!! Everyone is so friendly and knowledgeable!! Great selection of food for my dog and a beautiful aquatic section. Always able to find what I'm looking for or they have it sent to my house!! read more

Petco - Pet Stores Near Me - Oceanside, California

Winter was amazing tonight. I was very stressed out from my cats having fleas again and their current treatment not working to prevent. She showed me the best option for us and even helped me price check the treatment as well. She was super friendly and informative the whole time and even created small chat which I was very thankful for given the amount of stress I had walking into the store tonight. If you ever need anything I highly recommend asking for winter, best costumer service experience I've ever had. read more

Wyatt from the aquarium section was super helpful. He gave me a lot of good pointers on which aquatic plants to get for my tank as well as which snail I should get. He is super knowledgeable and kind! read more

I brought my puppy here for his first grooming. I mentioned it was his first time so logically, he's going to be a little hesitant and nervous. He didn't require any significant work, I just needed help with his nails and de-sensitizing him to the brush. The communication was awful. We didn't receive a time for when he would be done upon intake, even though we asked. When we came back an hour later to check in a few things happened: 1) dogs who weren't there when we dropped him off were done while he was not (we had the first appt of the day) and 2) the girl wouldn't even let us in to ask about him. We waited in the store for another 30 minutes and went to ask for an updated timeline to see if we should stay or go home. Zoe rolled her eyes and visibly made comments about us to another staff member for coming back. A lot of people view dogs like children and just want to know they're taken care of, especially when they're puppies. Communication is key in any customer service experience and theirs was awful. Zoe was rude, unhelpful and ensured we will never bring our dog back to a Petco. I encourage you to find somewhere that will care about your experience. read more

Excellent grooming! My pups always come back with a great haircut and a good report card :) Jordan always does a great job on my Leia and I love how friendly she is! She genuinely seems to like my dog. Highly recommend her and this location! read more

Petco - Pet Stores Near Me - Oceanside, California

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It's really hard to find good customer service anywhere, but whenever we make a trip to Petco - Trevor and Scotty are always here to give us great advice and a good laugh! I'd recommend this Petco to anyone looking to get the best treatment for their pet. read more

Petco - Pet Stores Near Me - Oceanside, California

Just called the store and spoke with Aubrey who was kind, knowledgeable and helpful! She made my evening! Great customer service person!!

The ladies in the Grooming Salon are amazing! They always take such good care of our little portie puppy, Grant! Jordan does so well with him, she is very sweet and caring which puts Grant at ease. I love the report cards as they help us know what we're doing well and what we need to work on at home. Not only does our pup smell great, he looks like a million bucks every time he's groomed! Even though we're moving out of Oceanside, we'll be making the trek once a month to get groomed! Thank You Jordan and ladies of Oceanside Petco Grooming! read more

We had scheduled a grooming appointment a couple weeks ago, and the day before, they canceled it. We figured it was probably a staffing issue or something and didn't think much of it, and scheduled another appointment for over a week out. It was for 5:15pm. We then waited all week, and showed up to the appointment only to find the grooming department closed. The manager came out and said "Oh, I canceled your appointment, we don't even have a groomer here after 2pm". She seemed surprised we even showed up since she'd canceled it. It was only during trying to schedule a third appointment with her that we saw she HAD canceled our appointment, but not even 20 minutes before the appointment time... we ended up leaving because I didn't appreciate that she had all week to cancel the appointment, or call and move it, because she "knew that she doesnt have a groomer there after 2pm" but rather, she decided to cancel it while we were on the way over, and then play dumb like we shouldn't have showed up to our own appointment. Would have just appreciated a quick apology for wasting my time, not pretending like she canceled it days ago and we just didnt look... PetSmart's only a few minutes further‍ read more

I would've given them 3 stars for the most subpar ventriloquist act ever- but even then, a stop into the Grooming Department isn't even worth 2. 3 people in Grooming: 1 girl standing at the computer, 1 girl sitting, watching the girl stand at the computer and 1 guy doing the actual grooming. The fact the guy didn't say anything at all- is why this Petco gets 1 star. If it weren't for him, I'd say Petco owed me a star (-a star for the time wasted watching a subpar ventriloquist act between the girls). The girl at the computer couldn't answer any questions without asking the girl sitting down behind her- in a way, almost like she was asking permission (??). After getting her answer, she'd repeat it to me w/the same words and in the same tone. "Do you have any openings available for today? Do you have anything available for later on? When is your next available opening?" -these are questions that should be answered by the one standing at the computer...she shouldn't be seeking permission from the sitting duck, behind her. --if she were in training (which is what I thought, at first), then the 'Sitting Duck' should've been a 'Standing Duck'...for customer service purposes, anyway.) The girl at the computer may've been new, that's understandable. But that doesn't excuse the lack of customer service. There were 3 people in there & not one of them greeted us. I shouldn't have had to ask all 3 of those questions- 1 response could've handled them all. Getting a pet groomed isn't cheap- at least be pleasant to your customers. (To Oceanside, Petco- Grooming Department- try practicing this: "I'm sorry Sir/Ma'am. We're booked, solid, today. Our next available opening is on/at: (enter date). Can I reserve that spot for you?" -this way, you've delivered the bad news- but then also came up with a solution. Never (ever) tell them to 'call during the week.') ----- Tip for dogs w/hot spots: Bathe them with Head & Shoulders, Itchy Scalp Shampoo & Conditioner (2-in-1). Wash them all over but concentrate on the hot spots. It's gentle enough for their skin & their coat will be soft & smell good...hate the smell of pet shampoo! read more

This review is regarding that one area where the cats up for adoption are kept. We walked over after dinner because I know that Petco has this cool program where rescue societies can showcase their animals for adoption. I was excited to see the kittens because we had gone to another Petco about 2 weeks before and had played with some kittens for about15 minutes I was so excited to see the kittens and cats through the window! I knocked, as there was a staff person inside and I weren't sure if they were cleaning or getting ready to close or whatever. We walked in and I got sick to my stomach. As someone who has rescued animals in the past, I'm used to strong smells, but this was over the top. I hope that it was just a one time event regarding this smell, but it was so strong it seems it had to have built up to that. The funny thing is that as we were walking out the door, one of the people inside came out and said..."Are you looking to adopt a cat?" I wanted to say, "not if my house is going to smell like that!" I didn't, but maybe i should have. Really, the smell was so bad I don't know how they stayed in there talking. The really need to do something about this. Either the staff or the rescue groups or someone with some kind of authority over that area needs to get in there an clean that room. It's disgusting and I can't imagine that anyone who wanted to adopt would be able to stay in there long enough to be able to make a connection with an animal. read more

All i can say is that this petco is racist. They completely ignore me when i ask questions. They didn;t acknowlege me when i walked into the store, even when i asked the high school looking store associate "how are you doing?". i had to wait at the check out for over 5 minutes to purchase my dog treats and bed. The worst part about that is that there were at least 4 store associates that walked right past the cashier and didn't even acknowledge the fact that i was waiting and ready to check out. They only came when and elder white woman lined up behind me. When they finally came, they didnt even apologize or look me in the eye. They simply took the item and scanned it. After i paid, the high school looking associate didnt even bother to put the dog treats and my dog bed into a bag. He just started to look at his nails. At that point, i was pissed. I just flat out told him, "PUT MY STUFF INTO THE BAG!" I felt like being friendly is NOT part of the store policy, so i had to show some aggression to get SOME type of service. I've been to other Petco's before, but this one was by far the my worst experience. If corporate reads this post, i highly recommend them to change management at that store. read more

This Petco is normally very clean, with kind, courteous and helpful staff. The prices and deals are average for Petco products. I would be careful if entering on adoption day, or at least maybe leave the wife at home. I walked out of there with a beautiful puppy partner for my terrier mix. read more

Have had a few bad experiences here, but today was the last straw. I called at 2:15pm to make a nail trim appointment for my dog and Matt set us up an appointment for 3:45pm and received a confirmation text. I arrived at the store at 3:40pm to check in and the same guy I made the appointment with on the phone tried to tell me I didn't have an appointment and to check if I'm at the right store. After coming to the conclusion, I, in fact, did make an appointment for 3:45pm, he went to grab the groomer, Giselle. Giselle told me she has a difficult dog in the back and cannot cut my dogs nails today after the fact I made and had an appointment confirmed for 3:45pm. Then she said she could squeeze me in and just buff my dog's nails. I said okay, great. She takes my dog back and in less than 10 minutes returns with her. Without looking at my dogs nails I paid $21 for a nail trim and buff and left the store. I get home and look at my dogs nails to see some were jagged and some looked like they hadn't even been touched. All to say, a complete waste of time and money and I will not be returning to this store. read more

I am impressed and very satisfied with the help from Ernie and Christopher today at this Petco! I am struggling financially and needed to temporarily purchase small amounts of food for my dogs. The staff was very helpful in facilitating my request and took time to make sure I received all the products/care I was needing. Great job Petco!! read more

This location is OK, nothing spectacular the store is pretty clean and I had to go here to get some fish stuff for the fish we won at the fair. The stuff I bought yesterday wasn't even on sale with the petco pals card which bugged me cause the water test strips were a bit steep on price and I didn't want to spend more then 10 bucks on them and I ended up spending 16 instead!! Errrr!!! We also won a frog so I had to get tadpole food as well I went cheapy on those cause I've never taken care of a frog in my life from tadpole stage!! So I get to the register and the guy is super nice which makes my visit there a little better therefore they get the 4th star!! Its all about customer service and the way you treat people, its numero uno in my book!! I left there happy and ill be back!! *****BTW the damn fish were dead this morning even after I tested the water with those expensive strips yesterday!! Pray the damn frog doesn't die please! My kid hasn't even figured out the fish died yet!!!***** Oh Vey!! read more

I have been coming here for a few years to have my oldest groomed. Hailey is an amazing groomer and has been taking care of my oldest schnauzer ( who can be a bit of a drama queen ). My wife and I recently had second schnauzer, who has some separation anxiety, but when we brought him (Archie) and my oldest (Allie) in for a grooming sesh, Hailey handled them like a pro and was as charming with me and my wife as always. By the time i returned to pick up the ups , they were calm, cool, and collected. We love this Petco because of the personnel**especially Hailey** she is a BAMF when it comes to grooming. read more

Brought the dog in for a nail clipping/bath treatment. Usually just come here to grab a bag of dog food. The grooming staff was attentive and really seemed to love the dogs in there. I met a guy in line that brings his dog in every two weeks and is happy with the service. Pricing is fair but a little higher because it's a chain. Overall a good grooming experience for the pooch. read more