Absolutely unacceptable experience at the Petco in Lompoc, CA. I was in the store with my family, including my 7-year-old daughter, to purchase a teddy bear hamster and a temporary cage. While an employee was retrieving the hamster, the General Manager approached us aggressively, raised his voice, and began scolding us about the cage, claiming a previous hamster had gotten ringworm from it. I tried to calmly explain that the cage was temporary and that we had done our research, but he would not let me speak, repeatedly talked over me, and belittled me in front of my child. His behavior was hostile, intimidating, and completely unprofessional. He then told us that if the hamster got sick, we should "not come back" because he would refuse to replace it, which felt threatening rather than helpful. Most alarming, his speech appeared slurred, and there was a strong smell of alcohol. Regardless of the cause, his conduct was inappropriate and concerning, especially from someone in a management role. What should have been a happy experience for our daughter was completely ruined. No customer -- especially a family with a child -- should be treated this way. Corporate should seriously look into the management at this location. read more

Drive to Santa Maria if you want customer service and not being judged. I had aquariums my entire life and they make it as hard as a child adoption. They are loud , argumentative and contrarian to whatever you say asking a ton of questions of which you will never get it right unless you have a pound . Just ask if we've had that fish before or if you have questions about care . those fish are there for only god know how long in those overcrowded tanks. Not even want to say on the betas. The first associate was nice and straight to the point and having people skills (prob new employee). While he was starting to retrieve the 3 fish I asked for, his manager (of someone who feels like it) asked him very rudely to stay away that he would take of the rest. But once he took over he asked me a ton of questions making us feel harassed then saying I could not take the fish I want . In front of my kid and wife making it a terrible experience for me and my entire family. read more

first time i went in to get shrimp for a new beta tank i had gotten. i looked for shrimp and ALL OF SHRIMP WERE DEAD. I waited 3 weeks and went again to get some shrimp just for one of them to have a horsehair worm also not even 100% sure these are ghost shrimp. they look like whisker shrimp, would explain the worm. read more

Petco - ghost shrimp with horsehair worm (left) - Pet Training Near Me - Lompoc, California

I went in to buy some fish to restock my two aquariums. The manager assisted me and quizzed me on my set ups. He then told me he would NOT sell me the fish I wanted...basically told me he would not sell me ANY FISH based upon his opinion of my tank size and set up. I have heard him tell other people what they could and could not buy, but this is the first time I have been told I COULD NOT MAKE A PURCHASE. Lost a customer. Have to drive to Santa Maria now. read more

We had a good groomer and the next visit passed off to another groomer who did a terrible job on our dog. I would not recommend this store

I wish I would've read the reviews before bringing my dog into get groomed. We usually go to a different groomer but decided to come here since they weren't available. From the moment the groomer approached us she was cold and dismissive. She clearly doesn't like her job. I won't be coming back and I suggest you avoid getting your pet groomed here like the plague. Just read the other reviews. read more

Terrible customer service in the grooming department. Had my appointment cancelled and wasn't called. Person who was "covering" the shift of my dog's groomer had an attitude from the second we started talking to her. Unknowledgeable about dogs with double coats as she was insisting my dog had matting so she wouldn't have to get him in today. If you have employees who don't want to be there they should quit. Ended up getting my dog an appointment at the 3C's here in Lompoc. read more

I'm pissed and sad , I was told one of the snakes would be held for me and they ended up selling it , after I had everything bought and they told me to wait a day to make sure the enclosure was good enough for the snake. Beyond pissed and sad. read more

This is, without a doubt, the saddest Petco I've ever been in. Empty shelves. 2/3 of the lights are off. You would think they were out of business. And given their limited selection they probably should be. read more

Petco - No cat food - Pet Training Near Me - Lompoc, California

Beware, this past week, for at least two days the manager demanded that customer use a card or exact change. There were no signs out informing customers about this, expect two handwritten notes on each cashier counters. The "manager offered to round up to the nearest dollar". I felt it was unethical and somewhat shady. While I complained, the supervisor, Taylor demeaned me when I suggested that he should put up notices on the front door about exact change so people would be aware of it before entering. He also lied to me at least five times, that I could count. Even to say he was waiting for the person to return with change. I already had been informed by a friend that it happened to her the day before. I've live in Lompoc my entire life, and after going to the store for my pet supplies for years, I quit as this was the second time I gave them a chance to make a difference to no avail. The first time, they mistreated my dog during his grooming. There will be no third time, especially when I can go to Lemos Supplies (1620 N H St, Lompoc) and be treated as a customer should be treated. read more

I called earlier today to ask if they had just for dogs renal support. The man on the phone said that they had plenty. I asked if they needed a prescription. He said no I didn't. I told him on the phone that didn't make sense every where asks for one for that type of food. He said petco didn't need one. Drove 45 minutes and At the register I needed a prescription. They were super rude and No one knew what was going on. My vet tried calling it in they said no. I never ever will be a petco customer again. Having a sick dog is stressful enough without dealing with this, read more

Also, my dog was 15mins late to his appt. Unable to accommodate because the dog before us was 1hr late but was able to accommodate that dog. Make it make sense! read more

I took my dogs to them several years ago hoping things would change. I've been taking my last dog there for the last few appointments and they've been fine. However, today my poor elderly dog who is going blind and deaf (almost 13) went in for a grooming and was there for 4 hours. I called multiple time with no answer to check on her. Finally went to the store and the told they needed about 1 more hour. I can't even believe they would make an excuse and say its busy. I don't care how busy it is. Clearly they were overbooked. And if they were overbooked they needed to say so. I would've never drop my dog off knowing it was going to take over four hours. read more

No longer can carts go out to cars. You have to bring car to door and they will put your purchases in it. Hopefully they do not have a long line waiting to check out while you are waiting for your purchase to come out. Store aisles blocked by merchandise to be stocked. Had to try three ways to get to the dog food. Will be using their Santa Maria store in the future. read more

This review is for the customer service from a cashier. NOT at all for the groomers, they are alway polite, professional and great with the pups. However... for a bit now there has been a employee who I've only ever seen at the cash registers. Sometimes he acknowledges your presence, sometimes you must get his attention. Heavy set white guy with glasses named John. Usually he's either whining about some pain he's having or how tired he is. Today I was unlucky enough to be standing behind a customer paying for something when he started berating an employee doing something near his area. Evidently the other employee had moved something that he thought belonged to someone else, but in fact, belonged to John. The other employee was apologetic, stating he did not realize that belong to John. But John would not let up on him. I asked him if he thought maybe there was a better time to admonish someone than when you have customers in front of you, his reply was " it hasn't stopped the flow of anything." I told him that it was making others uncomfortable and probably should stop. I'm afraid I was very unprofessional when I gave up promoting CS and I called him an a**hole. He immediately became sugary and disgustingly condescending. In an attempt, I guess, to "kill me with kindness." I keep reminding myself that there is a labor shortage but this store dropped to the bottom of the barrel for this guy. Sorry for the length read more

On 7/15 @ about 2 a wonderful gentleman named John assisted me. He was amazing above and beyond. When this location did not have a dog whistle, he called the Santa Maria location and then went so far as to call Pet Smart the competition amd finally Lemos in Lompoc who had them. He took the time to help me find what I needed for my science lesson even though it meant sending me elsewhere when he realized the day of the project was too soon to order it. Ten stars, good man! Keep him. He is valuable!! Ive seriously never had such customer service read more

The pet manager with the funny colored clown hair wouldn't sell me a gold fish because she wants to see pictures of my tank and asking a ton of questions just like the police trying to corner you, no more petco for me I'll just order my fish on line and avoid the hassle, thank you very much and have a nice day. read more

I came in the store right before closing and asked if I could get a fish, mind you I shop here frequentl. The nice lady at register said ya and then as I'm by the tanks the fat manager with glasses comes up and tells me they can't sell it to me cause there under staffed and it's too late to get fish that you shouldn't drop fish at night. complete lame excuse they could get crickets but not fish? I'll definitely do my shopping elsewhere the manager on duty has the worst customer service, it's worth driving 30 min to santa maria to avoid even dealing with someone like that. The last time I went in he tried saying the same thing but the lady working volunteered to help me but after this visit i wont be going in to that store again and ill make sure my family that all goes there as well makes the change and starts visiting the santa maria store. they all agreed. that store sucks and i highly recommend staying clear of that place. i give it a -1 on the 0-10 score. read more

Customer Service at checkout. There is particular older gentleman that works there is extremely rude. I will but my pets products online no more in person. Which is sad Lompoc doesn't have enough retail choices. read more

We were interested in adopting a second green cheek conure, we were ready with all the supplies plus another large aviary that we needed to roll out of storage. We were beginning the process of adopting the bird, with 2 very friendly and helpful associates. Then the "lead" cashier John yells at one of the younger associates saying he promised the bird to another couple, yet they do not hold any animal for any reason. He then brought the other couple interested in the bird over to us causing a very awkward and tense stand-off with them pleading their pity story to us. John informed us we must have the cage set up prior to purchasing the bird, and then we would have to see who can get it set up faster and come back, we then left. John was extremely unprofessional and rude because he made the mistake of promising something he should not have. The way he spoke to the other employees was appalling, he needs to work on his communication skills with both customers and co-workers or be removed from the floor immediately. P.S. The other two associates were truly exceptional employees even with this unfortunate situation they carried themselves in the utmost professional way! read more

I can't stand the way the manager the one with glasses on he thinks he knows everything and is very rude to me every time I go in and I notice he looks at everyone like that I liked I liked the workers from 2 years ago read more

My goldendoodle, Cody, gets Parker to do his bidding. "Brush me, bathe me, brush me more, clip here and there, do my ears and nails, shave my junk,brush me more...thanks Parker ,may you return as a doodle. read more

Petco - This is me on my day off... - Pet Training Near Me - Lompoc, California

I came here on 03.14.21 and was greeted by a wonderful employee who helped me greatly. I don't remember his name but it was around 12:45pm. I needed a cat condo for my new kittens. I found the perfect one and this young gentleman helped me out to my car and loaded the cat condo. I felt bad that I didn't have any cash because I would of tipped him. Thank you sir for helping me. read more

Scheduled Appointment for 3 month old Miniature Schnauzer on 7/29/2021.I explained to the girl on the phone that he does not have second series of shots yet, but I would like to get his grooming done. I asked if they were able to do it without his second series of shots, I was told yes, not a problem, So I reserved the 8:30 AM 8/7/2021 appt. Show up at 8:30 AM, the front door is closed, but unlocked, so I open it, go into the groomers area and am greeted by some guy sitting behind the counter. He asks for vaccine records of rabies and parvo. I explain that the girl I spoke with said i did not need to have the second series of shots, that is why I scheduled the appt. This clown ask if I knew the name of the girl who told me that. NO, but he works there and knows who works with him right? Get your shit together groomers of petco. I wasted my morning dealing with inept employees who also told me that my dog should not even be out without second shots. FU. The dog is around other dogs in my yard and neighborhood. read more

Went in today to get something for my dog and the person at the cashier just stared out... Had to get his attention. He seemed like he was either overworked... Overtired... Or just plain rude. read more

Never have I been to a store where the team actually joke around with you and always make you smile. All very knowledgeable, and always moving. Store was a little out dated, would like to see petco invest some money into this store. Since the whole shopping center is getting redone. This store will look even more outdated but I love the team. read more

Awesome store friendly people! Way to go Petco! The store team is always super helpful. read more

Emily helped me pick out a tank and gave me so much information. She was wonderful and very knowledgeable about fish. The staff are nice and whenever I have called the store, everyone I've spoken to has been very friendly. It's a nice place. read more

Brought my dog in at 9:30 for my appt, they said I needed his vaccination paper which the lady I spoke with on the phone said I didn't need his paper, a lady that was there at the same time was told the same, waited another 1/2 hr because my vet verified his shots , now it's 10am and is told 2 to four hrs for his grooming, showed back up at 1pm and was told my groomer went to lunch before finishing my dog, are you kidding, no way to run a business read more

This is solely for the grooming section because I haven't done much shopping in the store. This is because for the food that my dogs like they don't carry the largest sized bag. For that reasonI have to go to Petsmart in Santa Maria, and because I buy dog food there, I make my other pet purchases there too. Regarding the pet salon, everyone there is very cordial and outgoing. They make me and my dogs feel welcome. I've never been dissatisfied with my pet's haircuts, and they are open to my feedback during the de-brief, which made the subsequent haircuts better. They also try to maintain continuity of care. read more

We have bought fish from petco and they have all died within several days of purchasing them. Our water parameters were within normal limits so I know that it's their fish that are not good quality. While the staff here are friendly, they don't seem very knowledgeable. When I ask a question they always refer me to their website.... I would not buy fish from them. Find a mom/pop fish store! read more

Great place to buy cat litter. The price is not bad too. Love to see all the animals like birds and fish. Service is okay. Their are workers there to answer questions about particular items and various pets. Will continue to come back gor the litter. read more

Petco - Inside - Pet Training Near Me - Lompoc, California

Finally getting around to thank the employees of Lompoc Petco for their consideration and coordination to go above and beyond to help me with curbside service. From the initial phone call to execution of my order, I only encountered upbeat and responsive employees providing accurate and timely service that meant more effort on their part to provide me with the contact free service I desired. I do not own a pet, but was caring for my granddaughter's gecko and had no idea that Petco would be so customer supportive! Wow. read more

We have taken one dog to this location twice and our little dog once and took both dogs to the Santa Maria location once to see if they were any better. At both locations they told us it would be a 3 to 4 hour grooming appointment. It took OVER six hours every single time.... and the groomer was annoyed that our one dog finally peed! The dogs were there for over six hours with no bathroom break, what did she expect? Then on top of that, the Santa Maria location gave our dogs flees. We will never use them again... regardless of location. read more

BEWARE DO NOT TAKE YOUR DOG HERE. I took my dog to get groomed here today for the first time and I will NEVER come back ever again. I was told to bring my dog at 2pm and was supposed to pick him up at 5pm. When I arrived at 5pm, the lady named Glenna was working on another dog and claimed that my dog was being difficult and wouldnt stay still so she gave him a "break". Told me to come back till 6pm. I left.. but I had a bad feeling so I came back earlier. As soon as I walked in she was working on my dog and was carelessly chopping away his hair, I was horrified at how my dog looked, HORRIBLE! I said I wanted to take him now, so she said that he was so matted and had to cut more than what I asked. LIAR! I brush my dog's hair daily, his hair was not matted and he just needed a trim. She said she would give me a discount (origional price $46) she said she would charge me for the bath $20. I said no because he is full of hair and still damped and his hair looks really bad. Not what I asked for. She went and called the manager, lied to him about the whole ordeal. He backed her up and I was told that due to the condition that my dog was in they didnt want him back there again. No apologies. No customer service. I even got called a bitch by the groomer as I was walking out with my dog. I hope nobody will experience what I did today and I hope my experience help others. Do not take your beloved pet here. Worst place in town. I wouldnt even give it one star but I had to put at least one to leave this review. read more

Just when I thought the "grooming" was the worst reason to stay out of the place, the mngt proved worse. I show a "$2 off" from Vons. Clerk was was stocking says they'll match it. So I carry bag up to front. Waiting sometime while the mngt and a customer chat. The cashier does take me. So I put my 4lbs at $22 priced dog food, $20 more in snack and the lowered priced brand. I show her "$2 off" but does the mngt say "take $2 off"???? Nope says they'll price match. How the heck am I going to know the price? And if it's $2 off at the other place with the coupon, you're going to match it anyway!!!! Promptly left the stuff there and heading to Santa Maria petsmart. While Lompoc has many empty store fronts now, I hope and pray to see this one closed soon. Update to the mngt. I did go to the store next door. Had I done as you said, you'd cost your company $5 instead of the $2 I wanted. read more

This is a review for the groomers. The staff are extremely friendly and very good with my dog. She has a thick undercoat and as much as I tried I couldn't even come close to brushing her out. I chose the full bath with deshedding and added the pick 3 package. She was groomed by Evan and after 3 hours (this is normal for her grooming) I picked her up! SHE LOOKED AMAZING! I could tell that Evan treated her well because even as we were leaving she went to get a last pet from him. I know Petco has some not so positive reviews but they are old ones. My baby girl looks amazing and I couldn't be more pleased! read more

Petco - Pet Training Near Me - Lompoc, California

I can't believe they Denied Service to my Puppy just because she was moving a lot, I thought that's why they were train for. Ridiculous I think is the new staff they hire, because I've been coming to get my Puppy groom for almost two years and never was Denied until now. I won't come back until they changed the staff ! read more

Just had one of my worst experiences here. I went to buy some glo fish. There is a sign on a single tank that says. " under observation not for sale" . There was an employee working nearby I didn't get his name. He had medium length black hair. He made it seem like I was bugging him when I asked where stuff was. When I finally asked for help with the fish he got real snippy saying he can't sell any of them. Then pointed to a vent and just said " That's why ". He was one of the rudest people I have ever met at this store. He needs to be trained how to treat a customer. read more

This Petco has everything we need and the staff is always friendly. Our main reason we go here is for dog food and having three dogs we need a lot of it. The problem I have is there are never any shopping carts. We have been told the last four times we have been there they are getting more. How are we supposed to purchase large bags of dog food without a shopping cart? One of the nice employees even had to help me carry out a bag one time but I felt so bad for him having to do it. I hate to say it but if they don't get any shopping carts soon we will start getting our pet supplies at Walmart or Costco. They always have plenty of carts. read more