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    Petco

    2.5 (57 reviews)
    Closed 9:00 am - 9:00 pm

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

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    Idanna H.

    If we're just talking about having a place to get all of your pet supplies, where you can actually take some of your pets inside the store, I'd probably give this a higher rating. But we're not. Petco is a place where you can also go to buy live pets and I have a real problem with the conditions in which these animals are kept. The fish are an overcrowded tanks far above the recommended population for the Bio load creates. At one location, Lancaster, I even saw a pile of dead goldfish inside one of the tanks. I get it, fish die and it's not always their fault. I have bought fish from there, center.street) that passed away within a week from a fungus. When I went in, and told them about it at first they didn't want to refund me until I mentioned that it died with a white fungus and then the aquatic center personnel had a knowing look. Later admitting that many of the bettas that were there had the same one. I chose not to get another fish from there and I went to the Keizer location instead where the aquatic manager said the same thing was happening with theirs yet they were still being sold. I recently went in to the Kaiser location to look at bearded dragons. I was devastated to see that there were too many in each small tank, far smaller than the recommended tank size. there was a sandlike substrate which is known to cause impaction in bearded dragons and the humidity was too high and the temperature far too low for the species. It was really difficult because I know the special needs they have for UVB and for heat and without meeting these standards they are at risk for metabolic bone disorders. this is not only uncomfortable for the animal but it adds an additional expense to the adopter. it breaks my heart that a place that touts itself as a leader in pets and pet supplies would encourage these sorts of conditions. I know it's not the staff's fault and that they can only do what they're told but corporate should have higher standards for animal welfare. The care sheet on many of these animals is incorrect, recommending enclosure sizes that are far too small. A goldfish should not live in a bowl. A betta needs more than a 2-gallon tank let alone the tiny containers they store them in. I understand there are limits to how they can store their animals with having so many, but if you can't do it correctly you shouldn't have as many. I think everyone would be understanding if they had fewer animals and housed them appropriately. This would also set an example for the types of enclosures and environments that these animals need so that they aren't adopted and placed in the exact same situations. I'm pretty devastated. When it comes to a pet supply store it has everything you need, But I certainly can't justify adopting an animal from them knowing how they'll treat the next one that occupies the cage.

    Teri M.

    I was trying to give management an opportunity to speak with me before posting this review, but despite three requests for a store or grooming manager to contact me, I have yet to be contacted. I had the most horrible grooming experience at the Keizer Petco. After injuring my dog with an obvious clipper mishap, they contacted me to report I would have to pick my dog up as "he has an open wound and we cannot complete his grooming." I arrived quite concerned about my dog, until I saw him and his "open wound." It was fresh and clearly a clipper injury, the "professional" whom I trusted to groom my dog was no where to be seen, and another groomer went on to say "the injury was found while she was drying him." My poor dog was not only injured, his coat was butchered and he looks horrible. I am still in shock that my dog was injured and looks horrible. I asked to speak to a manager and was snapped at by the groomer, mind you I was very upset, this is after all, my fur family. I them called the store to get no support from the assistant Mananger. I requested a manager contact me and as of this evening, have heard nothing. Oh, they did say that the hack job and injury to my dogs leg was free of charge. Really?! I would have reacted all together differently had the groomer been accountable and honest. This experienced was absolutely unacceptable. I plan to contact the corporate office tomorrow. Shame on you Petco grooming! I gave one star because you cannot give a -5! Your canned auto response adds to your offensiveness

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    9 years ago

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    8 years ago

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    9 years ago

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    13 years ago

    I love this Petco and so does my dog Tucker, very clean and everyone is super nice. We never leave over $20.00 and always a wagging tail.

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    11 years ago

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    15 years ago

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    11 years ago

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    13 years ago

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    9 years ago

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    9 years ago

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    Page 2 of 2

    Ask the Community - Petco

    Review Highlights - Petco

    Took my dog in to be groomed after a fun summer she had a lot of mats in her fur more than I could get out.

    Mentioned in 3 reviews

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    Canine Corral

    Canine Corral

    (14 reviews)

    I would leave a zero if I could. we used the boarding facility with dog training. We told her a dog…read morehad anxiety and what we really wanted was training everyday. My dog was taken into the boarding area which is nice enough with heated floors. As our dog was walking through the door her little dogs came charging at him (behind fencing) and Started our dog. Then our dog was put into a kennel surrounded by 3 other kennels and my dog freaked out. So we told her this wasn't going to work and she moved him to the other side of the room which was better for him. I wasn't so sure if this was a good place for him and told her if there was any problems to call us ASAP. We called her later to check in and she said he was fine. When we returned after 7 days we found out he had been stressed all week, had diarrhea and she didn't want him back. I asked her if had had any training or any exercise outside and she said NO. I also asked her why she didn't call us because I don't want my dog going through this - she said oh I didn't think you had anyway to take him!!!! when she knew our other dog was home and we wanted Marley to come stay and get training!!! So our dog was locked up for a week - stressed out . I told her I just want my dog now - when I went in the back he was back into the kennel that was in the middle of all the other dogs - the one that he was moved out of before. I'm guessing she didn't want to walk across the room to feed him. My dog is so messed up right now due to this abuse!!!! Btw the 2 times I was there while all the dogs were stressed (due to her little dogs) she never once tried to console any of them!!! I can't imagine her being a good dog trainer seeing how she treated my dog, or the lack of empathy I saw for the other dogs there. I suppose if you just want your dogs locked in a kennel this is the place to go.

    I took my pup here to get trained and he has learned a lot! Brenda uses the clicker training which…read moreI think is a great tool. I also think that the individual training classes are extremely beneficial. Since there aren't other dogs around, Brenda's able to focus on just my pup and the things he needs to work on. Side note - You'll need to practice everything you learn on your own to see progress!!!

    Petco - pet_training - Updated May 2026

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