We have been going to Soapy Paws for the past year. The owner Debbie and her daughter did a wonderful job with our dog Cooper. We scheduled our next appointment for today and we received a call from Debbie a couple of months ago stating she had sold the business. We received a call from the new owners stating they would have a groomer with experience with our breed would we like our appointment for June 1st . We did not receive any reminder call, or any communication from the new owners regarding our appointment for today. Imagine our surprise to arrive at our appointment today to closed doors and a sign saying under construction. I have been a business owner for many years... This is no way to run a business... Will not ever be returning to this business... There just is no excuse for this. read more

I've been a long time customer but the new owner needs to get it together. My dog went in for a nail trim. The former owners just handled him. With the new owners my son had to lift my dog up to the table and hold his head while the dog's nails were trimmed. I feel bad for the new owners, but I won't be back. read more

I've taken my furry friend to Soapy Paw son S. Commercial for years. Always a good experience, never a worry about it being too long to get an appt. I bring him about every 45 days. give or take. Lisa does a beautiful job... I know, as a small business owner, you should be happy when you hear someone you give your business to is booked out a ways. Tells me they are doing more than a good job, and that's the place I want my dog going to. In the last 5 or 6 mos. A private tragedy gave them a huge bump in the road. That matters people... so I take offense to the impatient, unkind remarks made in other reviews on this otherwise delightful business lately. You can't please everybody. I've worked with 'The Public'... : ) : ( Some of you are quite spoiled, and can't think past you, and yours. : O Not everything is as it seems. Kindness is contagious. I promise. So life starts again with a location change, and a deep breath, or 2, of fresh air, have given my favorite groomer Lisa a chance to re-open downtown in the back of the Reed Opera House!!! And as you ALL know, getting new employees takes time and training. And Patience.... on everyone's part. Stop in, and make an appointment,in person... WHAT A CONCEPT! : ) That way, you and your dog(s)'s first time isn't on appointment day. Let them smell and see what's going to be their new Salon de Woof Smile. Lots of petting and patience. Bring a treat or 2. And something chocolate for yourself... We did, and it was a good experience right from the start. We will be back, we love change and enjoy the new adventure to downtown. Fun is where you find it! Make it a good experience for your furry friends, and those around you. Isn't that what a place like this is all about? Boo & I think ... yes! *********BEST OF LUCK IN YOUR NEW LOCATION!!!*********** read more

Our dogs were groomed well and they seemed happy when I came to pick them up. However, the customer service is lacking to the point where we will not be supporting this business even though they did a good job grooming. Unfortunately didn't get a name on the one woman that made such a negative impact on our experience, but if you were to deal with this business I'm sure you'd recognize who. Very rude and smart mouthy and honestly made drop off and pick up uncomfortable. Won't be back. read more

We love this place! SO worth it not to have to clean up fur and wet dog smell in our apartment bathroom. I'm typically a cheap-o, so the $24-28 is on the "splurge" end of the spectrum for me. That being said, I find it worth it and I'm willing to pay that much. This weekend was our 3rd time here, and it was our best experience yet. The first time my dog was totally nervous and stressed and howled and scrambled all over the tub and wash area. The girls working helped me calm her and wrangle her into the tub like pros. This time, after having to lift her into the tub, one of the girls trimmed her nails (free with the wash!) and kept her calm and talked to her the whole time (unlike some places that just churn them through - petco). We did the wash and used some conditioner (also - someone wrote the water is too hot - it's got a faucet like a shower so you can make it as hot or cold as you like). I dried her off and the owner gave us a free bandana. She looked adorable! While we were there we saw two adorable dogs that had been groomed with bows in their hair! Love this place, and the employees! read more

Soapy Paws - Pet Groomers Near Me - Salem, Oregon

Used to take my dog for the full bath/groom package, but every time I brought her home she was limping for days, even though I asked them to be mindful of her legs. Then I started using their self-serve wash instead so my dog wouldn't be injured or traumatized. Decided to do that today. Got there and was turned away. Now you even have to make an appointment for self-serve. The place was empty. No one was using either self-serve tub. I will not be returning. Ever. read more

No groomer on staff and no one to wash your dog, clip nails or secrete glands. A glorified tub wash that you could do at home is all they offer. read more

Self serve dog bath Clean tubs Friendly staff Plenty of supplies available for use Good experience. Thanks read more

I am very sad to write this. Soapy Paws does an AMAZING job with my dogs. But...I received a call the day before the groom appt with my two dogs, cancelling my appt as someone had just quit. I absolutely get that. I called about a month-ago, left a voicemail asking Debbie to call me back to reschedule the appointments. Nothing. Called back two weeks later, giving her an 'out', telling her to just give me a call back to let me know if she couldn't take my dogs. Again, nothing. I have been a loyal customer, never missed appointments, always pretty good tips. I am so frustrated that I couldn't even get a call back. I've had to move on. So disappointed in the outcome. Good luck, Debbie. read more

I have been bringing my golden retrievers to Soapy Paws for years. The extra tender loving care and pampering they receive is exceptional, and the owner and employees are always gentle and understanding with them. They are priced perfectly; call ahead because this secret is well known and often booked weeks in advance (though it is worth the wait). read more

Just got done here driving through town on the way to the in-laws to make sure my pup was "clean enough" for their house haha. Such amazing and friendly people here. Did the self-wash for a mid-size dog and it came with a bunch of other things to make her pretty including a nail clipping which is why I came in the first place. Never seen my dog more relaxed getting her nails clipped and really appreciated that. Thank you Soapy Paws! read more

Debbie the office manager is not always pleasant. This is especially true lately since they can't seem to keep help and she is stressed. I have been a customer for around 15 years (previous owner) when suddenly a few weeks ago she cancelled my dog's appointment just two hours before it was scheduled. Debbie said she would call me to reschedule which she never did. Three days later I left a voice mail that was not returned. I dropped by the business while out doing errands and she nastily told me "I said I would call you". It is now a week later and I have not heard from Soap Paws about rescheduling. I am shocked since I am always on time, considerate and have always appreciated Lisa the owner/ groomer's excellent work. After being a customer with all my dogs over the years I am stunned beyond belief. Having read other reviews I notice a pattern of disrespect for some customers. I will never return to do business with them again! read more

This pet groomer has self help tubs. We use them all the time for our great pyrenees. always very helpful, giving us extra towels and recomend their more powerful blow dryer because of his size and amount of hair. The soap sprayer is a plus. read more

I am so thankful for soapy paws and the groomers! I prefer to self wash for the cost, but I've got two large indoor/outdoor dogs and a sore back :( It is well worth the splurge to get my dogs bathed and groomed here. The girl's are patient and great at what they do. I've been a soapy paws customer for about 20 years through multiple staff and owners. It's a bit of a drive for me, so I let my vet and one other groomer have a try at nail trim and glands. My dogs nails split both times and she became hysterical about anyone touching her back end. Between some light medication and the patience of the girls at soapy paws, my dog is now comfortable being groomed and having nails and glands done with no meds! Huge accomplishment. Now I won't take my dogs ANYWHERE ELSE. Because they are very good, they are BUSY! They may not answer the phone every time, I've even had to stop by to make an appointment, but that's what happens when you're excellent. It's like any good salon- Book appointments in advance and get there on time! Thanks soapy paws for the great service and taking such great care of my pups! read more

We have used soapy paws for years. When Naomi owned it they provided the best service in the industry. Now they never answer the phione. I called each day for 3 days up to 7 times and they don't answer. We will now be going elsewhere to get our grooming needs done. They were very nice when we were able to get our pup in, but not being able to schedule an appointment makes no sense when you are running a business. read more

Have been taking my dog here for a few years now and they have done a wonderful job until today. I had an appt that I made in the shop about 2 weeks ago and when I arrived this morning it was to find the place closed. There was a sign saying they were reorganizing and to look for further updates. I sure would have thought a call to tell customers who had scheduled appointments was appropriate. Very disappointed in the lack of customer service. read more

It's really nice to have a place inside your town that's not a big corporation. The staff is very friendly and helpful. You can make an appointment to have them groom your pup, or you can walk in and do it yourself. Prices vary based on dogs weight. read more

Soapy Paws - Pet Groomers Near Me - Salem, Oregon

Highly recommend! Thank you Debbie & staff for taking such good care of all my doggies over the years and making sure they are clean and as happy as can be. You give very individualized service. I originally started going to soapy paws with my rescue malamute several years ago. The staff was so understand and willing to do what it took to get my nervous, dirty, flea bag rescue mal clean! Without going in to too much detail, your now putting up with my "nasty" husky puppy! You guys are the best! I appreciate your grace, patience and helpful tips! You always get the job done - regardless how difficult the task is! read more

Very clean and very sweet to my dogs. I have been taking them to Soapy Paws for a couple years. 10 paws up.

I've lived all over the country and experienced many pet groomers. Soapy Paws is the very best I've ever seen. Clean shop, friendly staff and great grooming. You can tell the entire staff truly cares about your pet. Summer has always done a beautiful job on my dog Archie. You won't find s better shop. read more

Great service! My dog always looks great. I appreciate that it's never crazy and high stress when I come in because my dog is a nervous nelly and she always comes out super happy. read more

I just moved to Salem a few months ago, took my puppy to another groomer and they were terrible, so I decided to go to Soapy Paws and I am so glad I did. The employees are very sweet and they treated my puppy with kindness and a gentle touch. The second time I took my puppy to Soapy Paws she did not even hesitate to go with the groomer, which is a good sign because the first time she did not want to be there due to the rough treatment of the previous groomer I took her to. I now have a new groomer...THANK YOU SOAPY PAWS!!! read more

We love Soapy Paws! My husband and I have been bringing our two dogs regularly to Soapy Paws for the past 4 years. Every groomer is friendly, knowledgeable and extremely helpful. We groom Belle, our Golden Retriever, while Summer grooms Asia, our our Aussie/Shepherd. Asia is getting older and has knee issues, and Summer is extremely careful with her. We really appreciate that level of patience and dedication. We highly recommend Soapy Paws if you're grooming your dog yourself, or are having their trained groomers do the job for you. They're wonderful! read more

horrible experience!!!!!!!!! do not recommend take your money to people who deserve it!!!!! no respect! very unprofessional! dont show up a minute late to your appointment or they treat you like dirt! they only care about your money dont bring your fur babies here!! read more

They did what exactly what I brought my dog in for, they bathed and clipped her nails. However, when I dropped her off I was told it would take a "couple of hours" so I went to work. Unfortunately, within 45 minutes I had a message to come pick her up because she was stressed. So I left work to pick her up, I called first and there was no answer. When I arrived they told me she was fine, just got stressed out with her nail trim...which I already knew she would be, that's why I get them professionally done. As I was being rung up, they let her run through the shop dragging her leash, which I then had to negotiate an excited dog while I signed my receipt. Needless to say, $43.50 did not seem worth the hassle and lack of customer convenience. I'll be taking my business elsewhere. read more

My large breed has had anxiety attacks when getting her nails trimmed. Took her to Soapy Paws for the 1st time today. The ladies were FANTASTIC! They were kind and patient. Best of all my dog felt great after her trim. We will be back in 4 weeks. read more

Super friendly and helpful staff! Took our border collie in for a self serve wash and was happy with all the tools and advice made available. You want to take your mutt to a place where you know the staff are dog people and understand your mutt might be scared--this is definitely it. Will definitely be coming back. read more

Been to other pet salons but this one is the best... Been going here for at least 5 to 6 years. Staff is very friendly and it is very clean. My dog likes her time here and she comes out looking good. Price is good.. I give Soapy Paws 5 stars, well deserved. Evy S read more

We bring our dog here every month. We love the great service and care they take in giving our callie dog a spa day. We love Alexis and her new doggy color treatments! As a therapy dog it is so much fun to have our dog stylish and fun. read more

Really happy with Soapy Paws and especially Julie. Took in my grumpy dog in and she was fantastic! Knows exactly how to handle dogs and make them feel good about the experience. Definitely going back read more

I used them for the first time in May...they did my two small dogs, the full package. Both of my dogs came out squeaky clean and beautiful. Both cuts were the best they've ever had, and they did a great job on their overgrown nails. Looking forward to our next visit. read more

The staff was super friendly. They showed us around before making the appointment. Very clean and organized. Our dogs were groomed within a few hours. Excellent job bathing, trimming and clipping their toenails. The fee was very reasonable for this service. I highly recommend this establishment! read more

Soapy paws is a great place for the basic needs of a dog owner that does wants to avoid cleaning up a giant mess at your own house. Soapy paws provides great tools for self grooming. We have a bullmastiff which is a wash and wear type dog, but the her 115 lbs body is a bit too much for placement in a bath tub. The tubs are walk-in style, and the high pressure soap system digs deep through her thick coat. Good place to avoid the headaches and towels of home care... read more

Don't think I'll be using the place again to wash my dog. I've been using other places and thought I'd give these guys a try. I don't know who designed the self wash area, but it would seem it was someone who was at least 6 foot + and washing a big dog. I take my med size dog to self wash because it kills my back to do it in the bathtub. This felt the same. The tubs are low and wide, you have to bend over to use them, the hot water is too hot, the drying nozzle too cold, the end of the tub is open(!) and water gets all over the place. And not cheap. read more

I have been taking my dogs to Soapy Paws in Salem, Or. for the past few years. I have three dogs, a boxer, a boxer mix and a lab/terrier mix. I find the staff and owner to be most helpful and pleasant. The tubs are clean, they include clipping nails (I bathe my own dogs). While giving my dogs a bath, I have observed numerous staff memebers and the owner working with the other dogs. They are attentive and gentle with every dog. I highly recommend them to anyone. read more

We had a horrible experience at this place.If you are not White and if you have a dog that gets little anxiety while getting in the tub- DO NOT GO TO THIS PLACE. Our first experience was fine but when we went there the second time the racist owner who falsely claims to be knowledgeable about dogs made the experience for my daughter and our pup horrible. It was a nightmare! She is running a business and is not an animal lover for sure. Customer service is out of question. Her staff are better than her and very helpful in her absence. We have a one year old Tibetan Mastiff pup who as one may know are bit stubborn. He hates bathing and was resistant to get in the tub. The breed always tries to challenge who is in control and needs a good push at times but they are not aggressive. They are known as gentle giants. As we had to pit some effort to take our pup into the tub there was no fuss from the owner. As he is a big boy it usually takes 2 hours to bathe and dry my pup. When she set us up she did not connect the water hose to the right tank so we had to ask for help. All was going well and my daughter and I were busy bathing the pup nicely chatting. Suddenly the hose snapped from the place it was taped by a duct tape. We called for help and her first reaction without even seeing what had happened was negative. When i showed her that the taped area came come apart she did not say a word and changed the pipe but seemed very upset. Suddenly she started to tell us that we are not welcome here next time and need to find another place. My 17 year old and I asked her what was the reason and she said our dog was aggressive. Upon asking her how she reached to the conclusion she said he was not ready to get in the tub. I asked is he had growled or tried to bite or was just being scared. She got rough with my daughter and said we had to leave. I refused to leave and got upset that she was calling a pup aggressive. This was not the end of it she kept yelling all the time as we tried to finish the dog. It felt as I was dealing with someone with Bipolar disorder and it was mix of laughing, yelling, smiling, being sarcastic the whole time . She literally kicked us out. A very humiliating experience. Would not recommend anyone to go there We found another place and our pup is resistant initially but with some push gets in the tub and we have a nice time. The new groomers love him and we love them too. read more

I love this place, the staff is always friendly and helpful. My dogs do well here. The equipment is adequate for my dogs needs, and affordable. read more

We made an appointment to have our Great Pyrenees groomed. When my husband arrived with our dog, he was greeted by an employee that gave him the impression that she was irritated that he was even there. This employee began the process of bathing our dog and then quickly threw here hands in the air and refused to do the job we had hired her to do. She side to him, "You are going to have to finish this." So, my husband finished the job of bathing, blow drying and combing our dog. They would not help, assist or offer any advice. Yes, it is a "bathe your own dog" establishment, but that is not the appointment we made. We agreed to pay $100 to have them professionally groom our dog, they made the agreement and then they refused. Our dog is not mean or aggressive. He did not bark or growl. The customer service aspect of this establishment is appalling and their professionalism is non-existent. I highly recommend that you avoid Soapy Paws all together. read more