Our first and only day at dog daycare last week and our dog had to go to her vet for kennel cough. The dogs have no bathroom area and are left to pee and poop on the floor, which then every dog walks through. They hose the floor off with water once or twice an hour. In a room of twenty dogs there are 4 dog beds, a stepped ramp and a kiddie pool. Dogs just pace back and forth while a worker stands in the room. I added on "training" thinking it would help my dogs nerves as I watched her on their webcam pace and jump up on the worker repeatedly trying to get attention or comfort. They gave her 20 minutes of "training" which doubled the cost of daycare. This is not a good environment for dogs. Also don't park anywhere near the loading dock because that is where they rinse the urine from the daycare room throughout the day. Response: As much as I appreciate a response from the owner defending their business it did not negate the reality of our experience. The pictures I posted with this review are just screen shots of the videos I recorded of my dogs experience. Maybe don't offer live webcams if you don't want people to be unhappy with the level of care and cleanliness happening in your facility. read more

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Love the staff!! They always do an amazing job with my Bueller. Been going her for over 4 years. Never disappoints and the prices are affordable. Thanks to the amazing staff for all that you do!! Eva and Bueller read more

Suite Dog Daze - Pampered Bueller and his mama. - Pet Groomers Near Me - Salem, Oregon

I had a very disappointing experience with Suite Dog Daze, particularly with Lisa, the founder. I called this morning to clarify additional charges after receiving a receipt last night showing a total of $166 added to my card, on top of what I had already paid. I was confused and just looking for clarity--but the way my concerns were handled was extremely unprofessional. * At checkout, I was told it would cost an additional $50 if I wanted someone to go over what my dog was taught during his stay. That fee was never mentioned before or during drop-off and is not in the contract. * I was never offered the two-week board and train program that includes follow-up training with the owner. Lisa claimed I didn't want it since I called in for specific days, but this option was never discussed with me in the first place. * I brought my dog's food in a bag and asked if that was okay--staff said yes. Later, I received a receipt of charges which I had been charged a fee for them scooping and serving the food. The contract only says this MAY be charged if not proportioned in zip-lock bags, and when I brought this up to Lisa she insisted "you WILL be charged," which is deceptive and unfair. * When I questioned the charges and lack of communication, Lisa said the trainer remembered going over all fees with me. That never happened. I told her that's hearsay--especially since I wouldn't be calling if it had all been explained. She replied that she trusts her trainer because she's worked there over 10 years--completely dismissing my side. * I received only two report cards the first few days of his stay that said my dog made a friend and learned "down" and how to walk on a leash. When I asked for more details, Lisa responded with sarcasm stating, "What do you want from me? A detailed report card of every single day he was here?" I wasn't asking for that--just basic communication about what my dog was taught so I could make sure to work on things with him consistently. * Throughout the entire conversation, Lisa was defensive, unhelpful, and unwilling to take responsibility or offer any resolution. The customer service was genuinely the worst I've experienced. If you're looking for clear communication, transparency, and respectful service, I strongly recommend going elsewhere. read more

My dog Benji and I LOVE Suite Dog Daze! I take Benji for daycare a couple days a week! He also gets his grooming there and I board him there on occasion...the staff are always patient and kind, and my dog runs to them like they are family! Benji is always excited to go to daycare, and tired and happy when I pick him up! I highly recommend them! read more

Thor and Riley came home with beautiful silky coats, after baths and grooms. They have been going to Suite Dog Daze for 4 years. Yesterday they each received an Easter bunny bandana! read more

We have been taking our dog for almost three years for boarding and grooming... and every time it has been a great experience. Love this place and all the ladies that work there. read more

Suite Dog Daze - Pet Groomers Near Me - Salem, Oregon

Leaving my dog, Bruce, at this facility from March 23 to March 24, 2025, was not an easy decision, but I did so under the explicit assurance that he would be kept completely separate from other dogs due to his young age and vaccination status. That promise was broken the moment we dropped him off--he was immediately placed in direct contact with other dogs, despite what we had been guaranteed. When I picked Bruce up, a staff member, Saadia, admitted that a miscommunication led to him being placed with other dogs because his boarding notes weren't updated properly. As an acknowledgment of this mistake, she provided a $30 credit to my account with the facility. However, when I followed up with management about the situation, I was met with excuses, blame-shifting, and even the statement that they would not have approved the credit had they been consulted first. The day after coming home, Bruce was diagnosed with kennel cough. While I understand that illnesses can be airborne, the fact remains that had the facility upheld their commitment to keeping him separate, his risk would have been significantly lower. Instead, their negligence put my dog's health at risk. What's most disappointing is not just that a mistake was made--humans make mistakes--but that management refused to take real accountability for it. Instead of acknowledging the very real impact their error had on Bruce and our family, they chose to dismiss my concerns and remind me that, as a dog owner, I am responsible for his medical bills. I was never asking for anything unreasonable--only for them to stand by the service they promised and make things right. If you are looking for a facility that genuinely prioritizes your pet's well-being and takes responsibility when things go wrong, this is not the place. Trust is everything when leaving your pet in someone else's care, and unfortunately, that trust was broken. read more

We love this place! we've used them for years. we've lived in eastern Oregon for the last two years but use them still when we visit Salem. the staff always remember us and always knows our Hannah girl! read more

Suite Dog Daze - Pet Groomers Near Me - Salem, Oregon

BEWARE!!! This place is not what it seems! I do not enjoy writing a bad review but three separate incidents later I felt it necessary. I write this review in hopes that it will save others from the disappointment, stress and financial strain using this place has caused me. Let me also preface this by saying that I had reasonable expectations that my dogs would be cared for in the manner for which I paid and I am well aware of the inherent risks associated with boarding dogs. The first time I used Suite Dog Daze(SDD) services I took my two dogs for an afternoon of daycare and baths and one of them wound up with a double ear infection which resulted in at least $200 in vet bills. I thought maybe this was just a coincidence.... For my second experience with SDD I boarded my two dogs for a few days and a few days after picking them up one of them turned up with kennel cough (both dogs are vaccinated and I know it is not guaranteed to protect them) When I called and notified SDD staff they said "we'll make a note of it". The conversation was so short and felt very dismissive and unconcerned. The third experience with SDD was the worst and absolutely not the level of care I thought I was paying for. This was a 6 day stay through the Thanksgiving holiday. Already on edge that this wasn't quite the safest place for them to stay, I checked the cameras more frequently and what I found broke my heart and confirmed my fears. What I thought I was paying for posted on their website : "5ft x 10ft x 6ft, and larger, Or 4ftx8ftx6ft. All day play included!" Note: there is also a disclaimer that says "(SDD reserves the right to choose best fit accommodations for each dog which may include a crates versus a suite." In this case they decided my two dogs would stay in a very small crate on the cold floor for the duration of their stay. No cot, no blanket, in the"training room" and often spending at least 16 hours in the kennel. They were fed together in the same small kennel during which the larger of my two dogs ate the most of the other dog's food, which doesn't usually happen with just a little bit of supervision. "Play time" consisted of the dogs just pacing around the room following the handler cleaning up after them. Not once did I see any engagement with the dogs. With each passing day, my concerns mounted and I watched the cameras more often and witnessed one of my dogs get sprayed with water while the garage door was open in the 30-40 degree weather. It is no surprise that both of my dogs got sick. After stressing for my entire trip about what was happening to my dogs, I rushed back from the airport and attempted pick up at 12:20. Only to find the office closed from 12-2 which is only posted on the front door. Thankfully someone responded to my message via Facebook and allowed the bather on site to deliver my dogs. Upon pickup, both dogs smelled like urine, both had runny noses and sneezes, congestion and cough. Both obviously sick and absolutely exhausted. As if that wasn't awful enough, the smaller of my two dogs had small cuts all over his body. This place brags on their website about a ratio of 1/10 handlers/dogs which was not the case any time I checked the cameras. In fact I noticed a complete lack of care every time I checked the cameras which was frequent because I had a bad feeling. There were many times I checked the cameras and couldn't even locate my dogs. Much to my dismay, after doing some digging, I found other reviews on this place that nearly mirrored my experiences. Yes, there are inherent risks when boarding your dogs but each time I used this place something bad happened to my dogs. As a disabled veteran or any dog mom for that matter, it is very disappointing to spend so much money to have someone care for your pets (family) and then to have to turn around and spend hundreds more in vet bills. I suspect this place has its tentacles deeply rooted in the local community which is why it has been able to continue to treat dogs so poorly and get away with it. read more

Suite Dog Daze - Sick dog with runny nose - Pet Groomers Near Me - Salem, Oregon

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Three years ago I adopted a very active Frenchy. I was a bit overwhelmed, and my son recommended I take him to daycare to acclimate him to people and dogs. I chose Suite Dog Daze and it has been a very positive experience. He loves going there, and has learned to interact with lots of different dogs and people. He is groomed there also. Like most businesses, there are changes in staff at times, but I haven't had any negative experiences. Just happy to have such a wonderful place for my dog. read more

Suite Dog Daze - just groomed and looking fabulous! - Pet Groomers Near Me - Salem, Oregon

Terrific dog care, grooming, training! Always felt my dog was welcome and well care for by staff. read more

Suite Dog Daze - Pet Groomers Near Me - Salem, Oregon

Our bulldog mix has been coming to Suite Dog Daze for two years now. He goes weekly on Wednesdays and it's a highlight of his week. The staff are great and sometime take photos of him to put on Facebook. It's fun to see your dog playing with all of the other dogs. We've also boarded our dog a few times, and they have taken great care of him. I love that we can have his nails trimmed while he is there. One less thing for me to do. read more

I have taken two elderly dogs here for grooming, a 14 year old female West Highland Terrier, and an 11 year old male Carin Terrier, for over 4 years. I have been extremely pleased with the grooming of both. I have not utilized their boarding services. read more

My dogs have always enjoyed their time "on vacation" with their friends. My malamute was in need of a bath and de sheading and they did an amazing job! They even allowed for multiple breaks due to his age and dislike of grooming. read more

Suite Dog Daze is GREAT! The staff are all so caring and they take great care of my special needs dog Poppy. They're great with communication and have given helpful tips for dealing with her. read more

ABSOLUTELY DO NOT COME HERE IF THIS IS THE FIRST TIME BOARDING YOUR FAMILY PET. Pay more at another facility and get better quality care. The day I picked up my pup he came out and was soaking wet as if he were sprayed with a hose. He had a deep cut on the top of his forehead, and a bite behind his shoulder that was noticed at the time of pick up; the staff said they were scratches but they were wounds. He was noticeably sick and appeared mistreated. This was my worst fear of boarding and I regret my decision to board him at this facility. Please go elsewhere, it is not worth the regret of feeling terrible for bringing your pets here, the emails, the phone calls, the proof of pictures, the excuses, the money you will spend on vet bills, and the conversations, because you will get nowhere. My pup has never shown signs of aggression towards people, kids, or any pets he has ever been around in our care. They produced multiple stories over the next day and notified me of things I had no idea happened while he was in their care. They will attempt to turn it all around and make your pet look like an aggressive uncontrollable animal. However, the stories are inconsistent. First incident was my dog was showing symptoms of kennel cough, the staff did call and let me know that they would quarantine my pet. The very next day in less than 24 hours, the staff called and left a voicemail and said he had no symptoms and fine. I took their word for it because the turnaround was so quick, however reading their contract/agreement "Incubation period is 2-14 days. Dogs can be asymptomatic, meaning, appearing healthy one day, yet come down with the virus a week later." He should have been quarantined for a minimum of 2 days. He was Ill when he was picked up from the facility which was 4 days from the date they notified me of his symptoms. The second incident was my pup took a toy from another dog the other dog "snapped at my dog creating a wound on the top of my dog's head" (other wounds were found after we brought him home). It sounds to me that the other dog is the aggressor not mine. Lisa was a witness to this and did not call me nor did her staff. This incident was never communicated to me until the very day I picked up my dog. Which is not okay. The third incident is that my dog bit an employee on the hand "leaving two or three small surface wounds" because he was trying to stop my dog from mounting another. This should have been communicated to me immediately. Lisa and her staff did not call, email, or notify me at pick-up, they told me about this THE DAY AFTER I picked him up because she stated "she didn't want to add more fuel to the fire" which to me is an unprofessional response. Their own policy/agreement says, "I further understand that should my dog display any aggression of any kind toward staff of Suite Dog Daze LLC, that SDD LLC, has the right to refuse to provide services at any time." Wouldn't that be grounds to do so if this were the case? They will make up stories as they go and will turn it around to make it look like your pet has all these behavior issues. Lisa stated she was with my dog when my dog was bitten and notified the front desk four times to call me, however I never received any notification. She blames the staff for not being trained and not notifying me instead of her taking the responsibility and doing it herself. She should have quarantined both the dogs and called me immediately. She also mentioned on the phone that nothing happened to the other dog that bit mine because it is a boarding kennel full of dogs and that is the risk you take. I read the contract and agreements, but you are required to tell me if something bad happened to my pet or vice versa as soon as it happens. Which is a huge problem. No communication. Over the next two days we took him in for care, at his first vet visit they said to just watch him over the next couple of days and to treat the wound with Neosporin. They agreed that the stories were inconsistent. The very next day his symptoms worsened and was taken to the animal hospital for emergency care. They agreed he should have been quarantined for 2 days at minimum and was diagnosed with kennel cough/pneumonia; the wounds will heal on their own. Lisa was made aware of all the concerning issues; however, she kept changing her story about what happened and refused to help other than have a meeting with her staff. The excuses as to why these things happened are unacceptable, policy/agreements are not followed, and they should be one hundred percent liable for what happens to our pets in their care and communicate critical issues, however zero accountability on their part. DO NOT BRING YOUR FAMILY PETS to this facility, you will regret it immensely and feel terrible that you did. read more

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My girls always look so cute when they come out of their grooming sessions. The staff is always friendly and courteous. the lobby is always clean and neat. read more

Sweet Dog Days located in Salem, OR, has groomed my mini-schnauzer three times now. They apologized for butchering my dogs ears then asked me to pay the full price. I insisted they give a discount which they did (25%). They told me it frequently happens. My dog has been groomed all over the country as we travel in our RV and has never been "nicked" in 12 years. Today he was nicked in both ears. Totally unacceptable! read more

Suite Dog Daze - Sweet Dog Days cut not just one, but both of my dogs ears. They are still bleeding. - Pet Groomers Near Me - Salem, Oregon

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My pup barely contains her excitement when we pull into the parking lot. I enjoy being able to watch her on the Webcam as she plays with the other dogs, under the watchful eye of the employees. Daze's location is convenient and their on-line appointment site is easy to use. At the end of the daycare day, my dog is happy and tired. read more

Suite Dog Daze - Falling asleep minutes after getting home from daycare. - Pet Groomers Near Me - Salem, Oregon

Would not trust anyone else with my furry friends. Staff are always exceptionally friendly and caring. Absolutely the best!!!!!

Always top notch. My dog is happy.Lillian does a wonderful job and my dog feels safe with her. read more

Suite Dog Daze - Pet Groomers Near Me - Salem, Oregon

We've been taking our dog Pete to SDD since he was a puppy - day care, boarding for weekends or long trips, training. He's always excited to be there, and is in great shape when he comes home. I trust them completely. Many of their staff have been there for years; that tells you a lot. read more

Picked up our Mya girl today and she was BEAUTIFUL after being groomed. Definitely a nice finish after a fun filled stay for her. read more

Suite Dog Daze - Pet Groomers Near Me - Salem, Oregon

Clean space, individual needs of dog met, safety is of upmost concern. Lots of group and individual attention. Very experienced and personable trainers. Webcams available for nervous pet owners like me when leaving their fur babies in a new place. And daily report cards when boarding/training. I am very happy with Suite Dog Daze. read more

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ZERO STARS. I dropped four healthy dogs off for boarding while I took a trip to Iceland. One dog dislocated his hip while in their care. They did not call a vet. My dog suffered for 2.5 days while they forced myself and my emergency contact to find first, an emergency hospital to keep him sedated and then, to find a specialist to do his surgery. The owner said it is not their job to find a vet. Why do they ask who your vet is on their paperwork? Why do they force you to pick a dollar amount you're willing to spend if there is an emergency? The other 3 dogs left there ALL got this new respiratory virus that's making its rounds. They knew my dogs had been exposed, and didn't even call me. When I called them the next day to tell them my three dogs were sick, she said "Oh yeah, we have another dog that also boards in PDX and that dog brought it into our shelter." So they knew, but chose to not say anything. There were NO signs up warning customers that they're dogs were being exposed to anything. She lied and said she posted signs in September. She did not. Two of these three also brought giardia home. Total sh*tshow. She didn't refund any money. She (the owner) and her manager BOTH said thats just the risk you take if you board your dogs. Um....what? I've literally spent more on vet bills than my entire trip to Iceland cost. I wouldn't even walk my dogs by this cess pool of a kennel. STAY AWAY!!!! Edit #1. I dropped off FOUR DOGS. Jackson, Rebel, Lucy, and Charlotte. And you were awesome. Until you dislocated my dog's hip and sent my other dogs home with SEVERE respiratory viruses and two with giardia. Pretty sure shitty animal husbandry is NOT awesome. You're a liar and a shitty business owner. Edit #2. And Charlotte did not have intestinal issues. ALL FOUR of my dogs are given pumpkin and fortiflora as part of their regular diets. I forgot about Charlotte's ear meds. At least you're not lying about something. I was concerned about her developing an ear infection while i was gone and got the ear drops, prophilactically. (Good thing i did too, since you wouldn't have called a vet if she had) You're simply full of shit about the rest. read more

Absolutely love this place our dog does too. People are wonderful kind and loving people ZELLA can't wait to get there and play THANK YOU ALL read more

Suite Dog Daze - Pet Groomers Near Me - Salem, Oregon

Had to board my 8 month OEB there and after 5 days we returned to pick him up and he was responding slow and not very excited to see us. We found bite barks on his body and scabbing on face, body, and heels. we purchased multiple chew toys for him to stay mentally aroused while in his suite and they never gave them to him. Be had no form of mental stimulation while kenneled. He has brown discharge from his nose and has only wanted to sleep since being home. They said they didn't notice anything out of the usual when I addressed the issue. He was measured at 104 temp when taken to vet and has not been eating or drinking leading up to vet visit the next day after picking him up. Here are some picture of King Louie https://photos.app.goo.gl/dQ3RUEhCu52Axjvd9 read more

If you love your dog, don't bring them here. They fail to tell dog owners of kennel cough in their facility and are negligent.

I boarded my puppy for the first time during the weekend. I prepared his food in ziploc baggies (7 ziploc bags total of portioned food), and also took the time to update his profile of his meal plan, as well as the request to provide him with a probiotic in the form of a soft chew. When he was picked up and his stuff was returned, there was 5 bags of food left, and no probiotic chew was given to him. We boarded him for Thursday-Sunday. I was alarmed and in a panic thinking that he was not eating or took his probiotic as normal. The part that is the most infuriating is that there was no communication or "report card" on how he did. If he was nervous/anxious and therefore ate less than expected (which is totally understandable), it would have been nice to get provided that feedback. Or if they "did feed him" was it a different food? It seems like all requests or even personal touch to this boarding visit was disregarded. My puppy came home with digestive issues following pick up. When it came to pick up times and how they charged, it was one thing on the website, another in person, and then another message when it came to relaying the message to my family member who dropped off my puppy for me. It was confusing to the point that while on vacation, I had to make a personal call to confirm what was told to me and what was told to my family member who was going to do pick up. This is concerning to me as I feel like it deals with the integrity of a business and the service it provides. Lastly, I also contacted them in regards to this concern and still have not received a response. I would not recommend this place and would encourage people to avoid so that they aren't mislead into the "personal" care that they claim to have all over their website. read more

Our dogs love their visits to Suite Dog. The staff is amazing, kind, calm and personable. We love the cameras so we can peek in on how the dogs are doing during their stay. lol read more

The ONLY sanitation I EVER witnessed, was the cement floor being hosed down with water. Additionally, every time I went to pick up my guy, all I could smell was dog poop as I waited at the assigned entrance. My dog got GIARDIA from here, do NOT recommend. Emailed the owner, got a very nasty unprofessional response claiming that out of 5,000 clients not one dog was reported to have Giardia. . Just read the reviews for this place, there are several reports of parasitic infection, neglect and dogs not being fed. Several times when I picked up my dog, his dog food was came back home with him. Oh, and I was charged for each of the imaginary feedings. Will never go back. read more

WORST place to take your dog. They told NO ONE that they would be closed for Easter and they fed our dog their food because we didn't know they would be closed Easter Sunday. All they did was POST A NOTE ON THE FRONT DOOR saying they were closed for Easter AFTER he was dropped off!! My dog will never go there again!! read more

Great job for our Newfoundland. We were skeptical due to bad experiences at other companies in the past, but this boarding experience went without any issues. read more

I boarded my two large dogs over the weekend (Saturday-Sunday) and paid for daycare. I was quoted over the phone for $35, paid then at scheduling and $70 upon drop off. When I got there I was charged $130 and was told oh well and that that's the price and they won't be giving a discount. With ridiculous attitude, I've been coming here since 2021. Upon pickup both my large dogs looked skinny but no food was given back to me. They both were anxious and nervous when being returned as well. My dogs and the kennel I brought for them REEKED of urine. When I called and told them about this they said yea one of them peed and they "hosed it off as best we could" my kennel was damp but both dogs REEKED of urine. They said they would give them baths for free (this was the next day and I had already given them baths) When I looked on the cameras I couldn't see them out at all with the other dogs. No offer of any discount or future groom either. Just well "sorry, but we can't do anything. " sad that we have been going since 2021 and now will never return. read more

Coco (a Newfypoo) loves this place for day care, and she always comes home tired, which is great. The staff are all very helpful and informative. We did one month of unlimited day care plus training in February and she is so much better! Now that the pandemic has closed most groomers, I was able to take her for grooming also. They really did a fantastic job and I'm so thankful they were open. read more

Great place for daycare! I bring my dogs here sometimes & they're great with them My dog, Lucy, just absolutely adores Lisa, the owner. When she hears Lisa's voice, she just starts hopping up & down with happiness, lol! These guys are great & I recommend them! read more

I am very very picky about where I leave my fur babies. 3 mini dachshund. They love it there ! The people are very knowledgeable about animal behavior and that is important to me. read more

I have been taking my dogs to SDD since they were old enough to go. Lisa and crew have taken such good care of my dogs. I recently had them groomed and they looked great! They thoroughly brushed out my female long-haired dog and just made them look and smell so beautiful! The last place I had them groomed at wasn't so great. I have peace of mind when they're there because I know they're fine and we can even watch their antics on the webcams, which is a nice perk. My dogs love it there and I will continue bringing them here. I absolutely recommend Suite Dog Daze. read more

While we were on vacation in July, we boarded our under 5 yr old englishmastiff at Suite Dog Daze. He was a happy and healthy dog. Less than a week in their care he became sick and died. SDD did not contact us or our emergency contacts upon first sign of illness. They never did contact our emergency contacts at all. He died within apprx 30 hours of them notifying us he was ill. I saw many flags about their facility upon dropping him off and what little communication they had with me.The ER Vet records state Dozer was lethargic for 2 prior to being taken in. SSD never told us he was lethargic. SDD records show he ate very little, if any, and took very little of his meds. Suite Dog Daze did not contact us after that last phone call letting us know he had passed, until almost a month later. And only responding after I contacted them. We started communicating civilly and privately via email. We did not go public, trying to settle this privately. Unfortunately without our permission they exploited our story on FB, not allowing us to comment or share our side of this story. (see link below for our FB response) SDD did not handle this whole tragedy right nor did they care about our privacy. They didn't follow our instructions for Dozer's care, making decisions on their own that did impact his well being and factored in the outcome of this horrific tragedy. Necropsy report showed he died from Bacterial bronchopneumonia. Which is highly contagious. I truly hope and pray this doesn't happen to others. Dozer, nor our family deserved to be treated like this. https://m.facebook.com/story.php?story_fbid=pfbid036MGLbm4EUyayoNoSbhneVGehaAEWgQzxcEmhWhEDKtQrBCmMR16tWh7ix6a2xCfWl&id=1002692943&sfnsn=mo read more

Within minutes of arriving for an initial visit with my 4 month old puppy, one of the employees (or owner?) was pushing on his back to try and get him to sit down. When I told her that is not how he learned and that we are in classes, she didn't acknowledge that and told me that they offer training classes. I left against my better judgement and came back shortly to address it. I let her know that I was uncomfortable with that as I am training him with positive reinforcement. She stated that pushing on a dogs back is a way to get dogs comfortable with being touched and that the reward is the pressure stopping. After discussing what I desired, I left him for a couple hours as a test run. When I picked him up I was told I need to bring him in the morning because he's so high energy. My guy didn't look like he had a good time and was so thirsty and hot. I won't be bringing him back or recommending this place to people. read more