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Salem, OR

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Affordable Pet Grooming

3.6 (7 reviews)

Services - Affordable Pet Grooming

Pet sitting

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VCA Salem Animal Hospital

VCA Salem Animal Hospital

(96 reviews)

We've been bringing our pets here for years and have always had a great experience. The staff is…read moreconsistently caring, kind, and supportive. Our dog has quite a bit of anxiety, and they've always been very understanding about it. When possible, they've gotten her out of the busy lobby and into a room, which really helps make the experience easier for her. We've seen several different doctors over the years, and every one of them has been great. We've always felt that our pets are in good hands here, and I really appreciate the care and compassion the entire staff has shown us.

Boy this office sure can cosplay competence behind that grand front desk. Heavy on the…read morecondescension low on actual knowledge and customer service. Apparently, after 1 failed attempt to reach me put my appointment in a dormant (but CANCELLED) state. ONE attempt to reach out! It was missed. Meanwhile, they still send reminder emails and texts to confirm the appointment consistently leading up to the appointment. But joke's on you! Show up with your pet in hand and "Oh, well too bad, we made an attempt and you failed to respond so we gave away your appointment." Mind you, the place was desolate! Not ONE PERSON was there for an appointment. The front desk person informed me that they called, texted and emailed me yesterday and the day before. Nope! They tried ONCE the day I scheduled the appointment. It happens....I missed it. But again, I got several (!!) emails and texts afterwards confirming, reminding, instructions on showing up early and even an email with a link to CONFIRM THE APPT! When I corrected Ms. Hates-To-Be-Wrong, she slipped and said that they don't fully cancel the appointments and that is why I got so many encouraging reminders about said "appointment." They like to have it showing as an appointment when people inevitably show up to smugly point out how wrong you are. This is petty, yes, but I mean it when I say it came off like a bum-hurt girlfriend who's boyfriend ignored her good morning text. Just ridiculous. Seems to me having that process in place of dormant-cancels shows I'm not the first to run into this flawed appointment system. Probably a good thing I left without rescheduling their "generous offer" to take another few hours off of work and return in 5 days or their first available...a month later! I likely would have showed up and been pseudo-cancelled for not liking a VCA post on social media or some-such equally BS reason to turn someone away. This branch is run so poorly right from the entrance point that it truly makes me believe it is very likely just a peak into how incompetently things are handled everywhere else at this hospital. I would not trust my pet to the jackals. If the care and vets are good, it's a shame because their admin definitely leave a lasting bad impression. You've been warned!!

Affordable Pet Grooming - pet_sitting - Updated October 2026

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