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Petco

2.9 (55 reviews)
Closed 9:00 am - 9:00 pm
Updated a few days ago

Services - Petco

Bath and groom only

Full grooming

Pet haircut

1 More Service

Private dog training

Petco Photos

From this Business

Recommended Reviews - Petco

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Reviews With Photos

Ashley & her team at Petco

I absolutely loved these ladies! Exceptional customer service! Ashley, Maryland and Yuki. :) Thanks for making it fun visit! Y'all rock! :) Toni Chesebro

Cut above the knee.
AndreAnna T.

I have never had this type of experience with a grooming service, but this has been the worst and most traumatic for my dog thus far. Due to their carelessness and poor employee training, Petco Grooming severely injured my dog in two spots while giving him a haircut on July 23, 2021. When I was called to be notified of the incident, I was told he received a "minor cut". I was shocked when I arrived to pick him up and saw for myself. Once we got home, after further inspection, I noticed he had another cut under his arm. I didn't have to pay for the service, but I was very frustrated when trying to get him medical attention after the incident. The employees told me that I could NOT go to their in-house vet (which would have been the most convenient thing to do) and that I needed to find a vet on my own and only if the bill was under $150, I could call them and they would pay over the phone. How can a business as large as Petco have such poor customer service? They should be better prepared for incidents like this. As a marketing professional, the last thing you do after a wrongdoing, is inconvenience your customers even more. I will never bring my dog back to this location and I'm hoping he hasn't been traumatized from his experience.

Appointment confirmation
Lisa M.

Avoid this place. I made an appointment, confirmed the appointment and arrived early. Stood patiently outside the door of the salon because I was early. At 3:50, Juana came out and completely ignored me to ask a gentleman that just walked up if she could help him. He told her that I was ahead of him. Then, I tell her I have a appointment at 4pm, she told me that my appointment was at 3:30 and that she could not take late appointments. I showed her my appointment confirmation and she said "sorry I can't take late appointments". WE ARE NOT LATE! Read the reviews and go somewhere else.

My dog who loves visiting PETCO relaxes after so much fun and excitement surrounded by her new toys
Annette S.

Pros: 1. The store staff and management is really nice. They have good product knowledge and genuinely care about providing you with good customer service. 2. We came 3 years ago for our puppy's training classes and they helped! 3. Great product and pet selection. Their adoptable cats, fish, birds, reptiles, and small animals all look healthy and are well cared for. 4. My dog loves coming here! Lol! Cons: 1. The grooming salon -The very first time we came they cut my dogs nails so badly she was bleeding from THREE different nails. She was a puppy, just a few months old at her first grooming, and this bad experience traumatized her. Now she hates grooming. -The salon manager is hit or miss. Her grooming results are good but her customer service (towards humans and pets) could improve. She acts impatiently towards my dog... NOT ok. She will also try to up-charge you and tack on fees that you didn't ask for. I don't think it's worth the hassle. Overall, this Petco is good for getting a new pet or pet supplies, but I would recommend visiting a different grooming salon.

Gamera enjoys his 75 gallon tank and basking. He's growing and doing amazing!
Jen S.

Super friendly staff here! I got my red eared slider turtle here in June. Everybody was out of turtles this Summer. I had questions later and called and they were very kind and helpful.

Groomers mistreat your pets

DO NOT USE THE GROOMERS!!! I came here for years until I witnessed how rough they are with your pets, I stopped bringing them in. But every time I stop by to get supplies I am disgusted and hurt of how they treat the pets while being groomed. Today I walked in to speak to a manager and asked for the name of the woman terrorizing the poor dog in this picture, and they did not give me her name (if this is your dog please stop bringing him here this happened on Sunday 11/20 at about 11:50am- small white dog) The groomer has dark hair I believe red highlights and a round tattoo on her arm, her picture is not even on the board. She put the dryer straight to his face in front of the poor baby's nose and I can tell he was having a hard time breathing. Everyone knows that you do not use a dryer directly to a pets face. It was horrible, truthfully tears came down my face and the manager just said if I needed a hug... clearly they don't care and will not do anything about it. If you care about your pets don't put them thru this horrible experience.

2 large knots on his head

Actual store part is amazing and customer service is great. the grooming salon on the other hand could use some work, took my dog for a bath, extra brushing and teeth cleaning/nail buffing cost me $92 and him staying there almost 3 hours only to find out AFTER I PAID he had 2 knots on his head and they told me "he hit his head on the kennel" i called back after further inspection in my vehicle to notice they weren't small and the lady on the phone sounded rushed and like she was trying to come up with excuses, i called the store manager and demanded a refund as i was not going to pay almost $100 for my dog to come back to me injured. the grooming side said that it's a "normal thing and happens all the time" but my dog has NEVER had an injury, and his first one is from a place that we are supposed to trust our animals at. Very sad and HIGHLY disappointed.

New cat box!
Kelly G.

This place has really improved! The selection gets bigger on each visit. If you need something and they don't have it, please mention it to management... It's been my experience that on your next visit it will be there. I went in today seeking a new litter box to fit a specific space. I did not expect them to have anything that fit, but they DID! Not just one, but at least 2! Katie has been very helpful and the self-described "short" gentleman is also a big help. Try this place and talk to the staff if they don't have what you need. Bet they can make it happen!

Love this store!
Angela B.

Love this store! The staff is always friendly and ready to help! They have a great selection of dog toys and food! I can always find good deals and love the dog treat section. Once a month they have adoption for pets here as well!

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5 months ago

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Petco C.

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1 year ago

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1 year ago

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2 years ago

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4 months ago

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8 months ago

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5 years ago

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2 years ago

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3 years ago

Brittney in Irving is awesome, my dogs nails are short like I wanted and she feels so much better.....

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5 years ago

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7 years ago

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2 years ago

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3 years ago

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6 years ago

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7 years ago

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6 years ago

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5 years ago

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8 years ago

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5 years ago

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9 years ago

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9 years ago

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6 years ago

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8 years ago

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10 years ago

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7 years ago

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7 years ago

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12 years ago

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12 years ago

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14 years ago

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8 years ago

Ask for Brittany to groom your mutt! She did an awesome job on my little Maltese. Also they are open til 7pm on Sunday

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11 years ago

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Page 1 of 2

Ask the Community - Petco

Review Highlights - Petco

Brittany, the groomer, is amazing.

Mentioned in 3 reviews

Read more highlights

Furry Tails - Unbelievable!! Left photo is how he usually looks groomed and what i requested, right is what they did to him!! Poor baby!!!!!

Furry Tails

(112 reviews)

Furry Tails is amazing! We have struggled to find a groomer that we like and we finally found it!…read moreWe made an appointment over the phone and it was extremely smooth and seamless. When we went to drop our puppy off they asked wonderful questions to ensure they did exactly what we wanted. We are we're appreciative of that. I cannot recommend this place enough! Our Coco looked so cute and the cut was pristine! Normally, our Coco is super anxious when it comes to groomer, but at pick up she was so good! You won't regret using Furry Tails!

I have to start by saying that my fur baby is scared to death of loud noises, especially the…read moreindustrial dryers that most groomers use nowadays. I get it- they dry hair quickly, but mine is just super sensitive to them. A few weeks ago, I reached out to Furry Tails via email and explained my dog's fears. The gentleman (I believe his name is Jake) quickly responded and assured me that he understood and that he could offer a kennel dryer. I took her in today for her grooming appointment. Of course, she immediately put on her brakes (locked her legs) and I had to coax her into the salon. Thankfully, Jake was waiting at the counter. He remembered Verda Belle's fears and did his best to become friends with her by talking softly to her and offering a treat. Of course, she was making me feel guilty, but I also could see she would be in good hands. She was there about 2.5 hours since it took longer to dry her. He called when she was ready and when I arrived, he assured me that she actually tolerated it all well. Whew! She looks amazing! He groomed her as I had requested and she smelled great. It is wonderful knowing I have found a kind groomer who actually treats animals with gentleness and love!

Petco - petstore - Updated May 2026

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