This store isn't necessarily bad, it's just a tad bit small with a lack of variety. Online it says fish are available, but in store, I was informed that fish are not sold here. There was only one tank in stock when I visited, so it could be a bit of a struggle for someone who deals with fish to have success here. read more

Great customer service & they gave treats to my dogs as we shopped. I always love shopping at Petco as we travel across the country, because the people that the company hires are always so helpful. read more

Petco gets a thumbs up from me. I only go there for two things: my dog's ridiculously specific food (because, surprise, the brand got scooped up by Petco--smart move, guys) and an endless supply of Lamb Chop toys. My dog is obsessed with them. Or maybe I am? It's a little blurry at this point. Either way, Petco keeps the obsession alive. Their delivery service is a win too--DoorDash always shows up on time, and my dog's food arrives looking just as exciting as kibble can. No bad experiences to report, but let's be real, I'm not there for the ambiance. As long as they keep the Lamb Chops in stock and the food deliveries running smoothly, we're good. read more

I absolutely loved these ladies! Exceptional customer service! Ashley, Maryland and Yuki. :) Thanks for making it fun visit! Y'all rock! :) Toni Chesebro read more

Petco - Ashley & her team at Petco - Pet Stores Near Me - Irving, Texas

took my dog in for a wash, wash, not even 15 minutes later they was say she was done, got in the car and sme my puppy and she didn't smell like any fragrance nor shampoo, she just smelled like wet dog, after getting home i saw that they did not clip her nails, i had to take her back and they charged me extra... i was so upset, i just got my dog and left, i made up in my mind that i would never take my puppy there again, i would just continue to take my dog to petsmart, that way i know the job will get done correctly read more

Given 3 different policy and procedures by different staff and no one will produce the correct policy. If you have specific requirements, then should be placed online. ALL Petco should have the SAME requirements. read more

I have never had this type of experience with a grooming service, but this has been the worst and most traumatic for my dog thus far. Due to their carelessness and poor employee training, Petco Grooming severely injured my dog in two spots while giving him a haircut on July 23, 2021. When I was called to be notified of the incident, I was told he received a "minor cut". I was shocked when I arrived to pick him up and saw for myself. Once we got home, after further inspection, I noticed he had another cut under his arm. I didn't have to pay for the service, but I was very frustrated when trying to get him medical attention after the incident. The employees told me that I could NOT go to their in-house vet (which would have been the most convenient thing to do) and that I needed to find a vet on my own and only if the bill was under $150, I could call them and they would pay over the phone. How can a business as large as Petco have such poor customer service? They should be better prepared for incidents like this. As a marketing professional, the last thing you do after a wrongdoing, is inconvenience your customers even more. I will never bring my dog back to this location and I'm hoping he hasn't been traumatized from his experience. read more

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Was given price of $61.00. Charged $12.00 for nail clipping, $.99 materials fee. $61.00 for grooming, $10.00 for brushing her hair. $5.99 another materials fee for what I don't know. Total $113.00 + $20.00 tip = $143.38. Every other place I have taken her for grooming all these things are included. Not itemized. Also when booking appointment no mention of extra charges, just listed as services to be done. They don't tell you about extra charges until they are done, so you have to pay ( they can't put hair and dirt back on her). Really disappointed. read more

Brittney in Irving is awesome, my dogs nails are short like I wanted and she feels so much better.....

Avoid this place. I made an appointment, confirmed the appointment and arrived early. Stood patiently outside the door of the salon because I was early. At 3:50, Juana came out and completely ignored me to ask a gentleman that just walked up if she could help him. He told her that I was ahead of him. Then, I tell her I have a appointment at 4pm, she told me that my appointment was at 3:30 and that she could not take late appointments. I showed her my appointment confirmation and she said "sorry I can't take late appointments". WE ARE NOT LATE! Read the reviews and go somewhere else. read more

Petco - Appointment confirmation - Pet Stores Near Me - Irving, Texas

Pros: 1. The store staff and management is really nice. They have good product knowledge and genuinely care about providing you with good customer service. 2. We came 3 years ago for our puppy's training classes and they helped! 3. Great product and pet selection. Their adoptable cats, fish, birds, reptiles, and small animals all look healthy and are well cared for. 4. My dog loves coming here! Lol! Cons: 1. The grooming salon -The very first time we came they cut my dogs nails so badly she was bleeding from THREE different nails. She was a puppy, just a few months old at her first grooming, and this bad experience traumatized her. Now she hates grooming. -The salon manager is hit or miss. Her grooming results are good but her customer service (towards humans and pets) could improve. She acts impatiently towards my dog... NOT ok. She will also try to up-charge you and tack on fees that you didn't ask for. I don't think it's worth the hassle. Overall, this Petco is good for getting a new pet or pet supplies, but I would recommend visiting a different grooming salon. read more

Petco - My dog who loves visiting PETCO relaxes after so much fun and excitement surrounded by her new toys - Pet Stores Near Me - Irving, Texas

There's this weirdo guy working the front desk. I did not catch his name but he's blond and kind of short and chunky. He litteralay was being so obnoxious and rude when I had ask for advice on a product. He said he could not help me and then started mumbling things in front of me. When I asked for clarification what he had said "oh I wasn't speaking to you " and then MUMBLED STUPID. (Super condescending ) He was so rude and it's not my first interaction with him that ended with me being pissed. I don't understand why places like this hire unhelpful people. Also why is he working here if he's not happy where he's working at. But that's tea though next time I'll catch his name. read more

I will be as straightforward as possible. This review is somewhat lengthy because it struck a nerve. This has definitely got to be one of the worst stores I have seen in a long time. I was looking for new and unused products as anyone would expect. When I arrived the store had an unappealing visual. upon walk-in. It had items strewn along the floor. In addition, quite a few products had less product in them which was not minimal but a lot. This made it obvious that patrons had used them and put them back on their shelves. When I brought this to the attention of Marie. She was acting as the cashier and possibly a manager position. She stated that the shipments were coming in that way off the semi-truck deliveries. She claimed the drivers had did it. Please keep in mind that shipments can be refused if damaged. Coincidentally, I am very familiar with that logistics part and advised her that the items are usually loaded and sealed when the shippers place them on the trucks. Therefore, their shipping companies are the cause NOT the drivers. That is the case unless it is totally damaged in transit. At that time there is usually an insurance claim done if it is totally unsalvageable. There is rarely a time when a semi-truck driver even has the ability to load their own truck at places like this. Many drivers take pride in their jobs to avoid having insurance claims against their company which could jeopardize their contracts and overall job performance. read more

Super friendly staff here! I got my red eared slider turtle here in June. Everybody was out of turtles this Summer. I had questions later and called and they were very kind and helpful. read more

Petco - Gamera enjoys his 75 gallon tank and basking. He's growing and doing amazing! - Pet Stores Near Me - Irving, Texas

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DO NOT USE THE GROOMERS!!! I came here for years until I witnessed how rough they are with your pets, I stopped bringing them in. But every time I stop by to get supplies I am disgusted and hurt of how they treat the pets while being groomed. Today I walked in to speak to a manager and asked for the name of the woman terrorizing the poor dog in this picture, and they did not give me her name (if this is your dog please stop bringing him here this happened on Sunday 11/20 at about 11:50am- small white dog) The groomer has dark hair I believe red highlights and a round tattoo on her arm, her picture is not even on the board. She put the dryer straight to his face in front of the poor baby's nose and I can tell he was having a hard time breathing. Everyone knows that you do not use a dryer directly to a pets face. It was horrible, truthfully tears came down my face and the manager just said if I needed a hug... clearly they don't care and will not do anything about it. If you care about your pets don't put them thru this horrible experience. read more

Petco - Groomers mistreat your pets - Pet Stores Near Me - Irving, Texas

Actual store part is amazing and customer service is great. the grooming salon on the other hand could use some work, took my dog for a bath, extra brushing and teeth cleaning/nail buffing cost me $92 and him staying there almost 3 hours only to find out AFTER I PAID he had 2 knots on his head and they told me "he hit his head on the kennel" i called back after further inspection in my vehicle to notice they weren't small and the lady on the phone sounded rushed and like she was trying to come up with excuses, i called the store manager and demanded a refund as i was not going to pay almost $100 for my dog to come back to me injured. the grooming side said that it's a "normal thing and happens all the time" but my dog has NEVER had an injury, and his first one is from a place that we are supposed to trust our animals at. Very sad and HIGHLY disappointed. read more

Petco - 2 large knots on his head - Pet Stores Near Me - Irving, Texas

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This place has really improved! The selection gets bigger on each visit. If you need something and they don't have it, please mention it to management... It's been my experience that on your next visit it will be there. I went in today seeking a new litter box to fit a specific space. I did not expect them to have anything that fit, but they DID! Not just one, but at least 2! Katie has been very helpful and the self-described "short" gentleman is also a big help. Try this place and talk to the staff if they don't have what you need. Bet they can make it happen! read more

Petco - New cat box! - Pet Stores Near Me - Irving, Texas

I wish Yelp offered less than 1 star. This isn't about the grooming, it's about their customer service. Today was the last time I will purchase my dog food or anything else from this store. Unfortunately it was a very convenient location but I'd rather give my money to a store with halfway decent personnel. The guy that rang me up had his coke on the counter, looked p'o'ed to move it and then tersely rang me up. No thanks, come again or even a hello for that matter. Shoved my bag at me and turned his back to do something else. The employees seemed unhappy. If you don't want to work there, try something different. And as a bonus, the store was dirty and smelled. read more

Love this store! The staff is always friendly and ready to help! They have a great selection of dog toys and food! I can always find good deals and love the dog treat section. Once a month they have adoption for pets here as well! read more

Petco - Love this store! - Pet Stores Near Me - Irving, Texas

I wish there were 10 stars to review Juana and her team in grooming! Juana takes care of our baby like it was her own. He's a goldendoodle and she works out his mats to make sure he can look the best he can look. She's so sweet and patient with him. Even when she has to deliver bad news (like when our dog didn't behave his best) she's so sweet and polite and also gives us suggestions on what we can do to help him be better next time. 10/10 recommend! read more

Horrible rushed service. My dog looks the same as when she went in for grooming. This location asked for us to come in early, then held our dog for 3.5 hours before her "grooming" was complete. They also lost her dog tag. Save your money and time. DO NOT use this location. read more

This review is only for grooming: So yesterday I took my puppy for a bath to this Petco. I made an appointment and asked to have my puppy go through "express service", something they offer if you don't want your pup to wait in the kennel for his/her turn. The service is $10, which I think is fair. So on the day of the appointment we get to the store and i went in to the small space that's supposed to be the grooming salon reception area or drop off. The only visible employee was working on another dog so I didn't mind waiting a few minutes for her to get us checked in.. well it took a good 10 minutes, and when Ladonda came in she was extremely rude. She asked if we needed help so I said yes, we have an appointment at 11. My husband had been standing right outside the door with our puppy because the drop off space was so small and it was taking so long, there was no point in us being cramped up in the tiny space! Anyway, she rudely said "well you have to actually be inside to get checked in".. I said well I'm inside and you were busy so.. to what she responded "well I was being glitter bombed in there!!" ....umm what? I don't know what the heck that means and not sure why you have to take it out on us! She looked irritated to say the least. So it doesn't end there, during the whole check in process, she kept rolling her eyes and uttering super rude remarks.. to us! The customers! She asked if we knew our petco rewards number so I gave her the phone number we give to the cashier and she just rolled her eyes mid way and said "um no it should be a 4 (or whatever number she said) digit code"... I said well I don't know it then, I don't think I was ever given one and I always just give the cashier this number. She rudely responded "well our computers aren't the same so.." ok how am I supposed to know this?! The she asked "is your dog going straight through?".. I don't know if I was in shock by how rude she was being or if it really didn't make sense but i responded "I'm sorry, what?" So of course she was irritated that I didn't know and she raised her voice and repeated the question as if I was too dumb to understand and added "so she's not going in the kennel, she's going straight through?". I responded "the express service?, yes we asked for that, so yes". This is something I asked for when I made the appointment and "express" is a word they use for that service themselves!! I was about to tell her we'd be going somewhere else for grooming because I had had enough, but luckily Brittney came out to help and when we realized she would be the one taking care of our pup, we felt much better. Side note: Ladonda is the salon manager. She really needs to work on her customer service skills because that was so unprofessional. Brittney was so sweet and caring. She did a great job with our pup! If you read this, I'm sorry you have to deal with Ladonda! read more

Petco - Pet Stores Near Me - Irving, Texas

Groomers at this store injured my dog in April, 2021. I submitted vet bills to the store manager and have contacted corporate multiple times with no result. They do not care read more

Jesus Christ sorry to use the lords name but the GROOMERS / GROOMING here is incredibly terrible. I thought why don't I let "professionals" get ok my dog to shed some of their hair with this heat. My dog came back with fleas, injuries, weakness, I am taking him to the vet asap & after what they say this store and pet co will be immediately hearing my attorneys. My pet is human to me and my family if you want to be in a profession it should have somewhat level of care passion or professionalism. I feel terrible that I can't get my dogs right back to 100% while these mindless people go about grooming the next pet. Do not use please read more

Avoid this place!! Took our dog here a few times for a grooming and no issues. Our last trip our dog came back with a little limb in one of her feet and saw she was cut. I get it sometimes a dog could get clipped. But a notice from the groomer is a must! read more

I've used them for grooming a few times and have always been very satisfied with the results. Friendly and professional. Brittany does a great job read more

Petco - Pet Stores Near Me - Irving, Texas

The staff is great. Brittany, the groomer, is amazing. We take our three dogs (Brinley, Emma and Dylan) here for grooming. We buy their food, toys and snacks there too. I do drive up to the Petco in Coppell for their flea and tick treatment. That is due to the limited variety in stock at Las Colinas. The last time I took Dylan to Petsmart (6 years ago) they called to tell me they GLUED his ear back on and the bleeding had stopped. After nearly cutting the poor boys ear off they didn't even comp his grooming or the in house vet clinic treatment. He was traumatized for months when it came to anyone but me touching or holding him. read more

This review is for the grooming services only. First time to take Verda Belle for grooming and I will have to admit, we were both nervous. She vomited in the car as soon as we pulled up to the store, so she was already upset about taking a ride in the car. When I walked into the grooming section, a nice woman came into the reception area and greeted me warmly. After telling her my name, she proceeded to tell me that when I booked the appointment, she quoted the wrong price to me. No, it will now be $55. What? My dirty doggie needed some spa time, so whatever. She then asked if I would like for them to give a haircut...wait, the $55 is just for a bath and nail trimming? I looked at her strangely and said yes. Wow, the haircut is getting thrown in, my lucky day. My doggie was shaking in my arms, but a male employee arrived and took her gently. About an hour later, I received a text message that she was done. When I first picked her up, she looked (and smelled) nice. They had brushed her out and she looked fluffy and better than before. After going home and looking at her more closely, I saw that her mouth area had not been cleaned. In fact, remnants of her breakfast were still hanging out in her beard. Hmmm. Then, I see that her paws are dirty. What in the world. How can that be, if she is tub bathed? Needless to say, I will not be returning to Petco for grooming. Waste of hard-earned money. read more

This review is on the grooming department: The customer service was HORRIBLE. I showed multiple pictures of how I wanted the trim. Key work "trim" I said less than half an inch off my Pomeranian...imagine my surprise when I pick him up and at least two inches are GONE. Then they tried to charge me an additional $30 for de-shedding and a bath when I specifically said I did not want that service. The girls working there were rude and very u professional. The haircut was botched and I will NEVER be taking my baby back here. Stay far far away!!!!! They do not care for and love on your pet. My baby is the sweetest, happiest little guy and when I went to pick him up he was SO stressed out, I can only imagine how he was treated. His nails weren't even clipped!!!! I can go on, this grooming salon is absolutely awful. read more

This is my favorite pet supply store. They have high quality cat and dog food as well as treats. Their pricing is competitive and they often will price match their website for you without you even asking. Their sales and bargain bins are stellar and their Petco perk card has saved me tons of money. The employees are all very helpful and kind; they genuinely care about the animals in their care and their customers (along with their pets). They also have a great animal donation service that runs all year to help feed animals in need. I would certainly rather buy all my pet supplies here versus some stuck up specialty store with ridiculous pricing and posh elitist employees. Below is a picture of one of their cats available for adoption she is the sweetest little thing! read more

Petco - Pet Stores Near Me - Irving, Texas

I was a bit hesitant to go here because of the reviews, but when you need dog food and this location is convenient, you do what you have to do. I was a bit taken back by the more limited selections, but then the store is smaller than most. Luckily, they did have the brands I feed my animal friends, so I was happy about that. When checking out the staff was friendly enough and probably as friendly as any Petco I have been to, except for the Addison store where the staff is always friendly and helpful. But, at the end of the day, Petco's customer service is no where near the other big box pet supply store, thus the three rating. read more

Took our dog in for their grooming service and was told 3 hours. They then called less than 3 hours later to say they were done. Our pupper looks so much nicer and she's so much happier. read more

After a disastrous interaction at petsmart of which I will never go back, Angie in the groom department came to my rescue! Not only did she get me in same day but she did a phenomenal job grooming my 16 year young rescue! Jim loves his new haircut and I just cannot thank you enough for your amazing customer service!!! I have referred everyone I know to come to petco!!! Thank you so much!!! read more

I have been to many groomers and none have fulfilled what I requested until I met D'ondra, Grooming Mgr, at petco. I told her about how other groomers never cut down my boxers' nails and I only go because of the nail trims. My baby is so happy. I will never go back to pet smart again. read more

Petco - Lucho - Pet Stores Near Me - Irving, Texas

Have a new dog in the house and went to Petsmart a few miles away. They were really not helpful at all in finding the products or with knowledge. Things were much different at this Petco. I was greeted right when I walked in and the associate walked me through the store to the various items and explained to me why one was better than the other or admitted when they were not familiar. They have a 100% return policy on any items that the pet does not like or is not as expected, including dog food (within a certain amount of time). All-in-all, the store definitely has a smaller footprint than Petsmart but they seem to fit just as much, if not more, product into the space. I strongly recommend this store if you are shopping for pet supplies in the area. read more

I noticed my cat starting to get a LOT of dandruff. Knowing that dandruff comes from dry skin (or scalp) and not being dirty, I set out to find a moisturizing conditioner/lotion, preferably one that doesn't need to me rinsed out. I found a few online so I know they exist so my boyfriend & I stopped here while running some errands. They didn't have any kind of moisturizing lotion :-( They only had tick & flea shampoo which was not the issue. I browsed through the dog aisle and found TONS of moisturizing products. Although, I couldn't bring myself to get dog products for my cat since they are such different species. The only thing this place is good for is heavy duty wooden cat trees. I'd purchase everything else either online or at Pet Supplies Plus. read more

Decent location, but somewhat limited selection. If I'm at Tom Thumb and need something, I'll stop by this Petco. Typically, though, I patronize another petstore closer to where I live, which is much larger. read more

Petco - Pet Stores Near Me - Irving, Texas

Ask for Brittany to groom your mutt! She did an awesome job on my little Maltese. Also they are open til 7pm on Sunday

The only reason I am giving it 3 stars is simply because I do not know more about the store. My girlfriend and I brought in a stray blue parakeet (cute as could be) and they happily took it. This really kind gesture honestly surprised me simply because it is a big company and I wonder how many times they have to simply turn away opportunities like that. Other than that, it seemed like your typical Petco. ~Carpe Diem~ read more

I was thoroughly unimpressed with the service - or shall I say lack thereof. I was made to wait for what seemed like ten or fifteen minutes for the cashier to finish his conversation with a customer. I understand that he was helping his client, but he didn't even acknowledge my presence. There is much to be desired in the customer service department here. P.S. Also, their facilities smelled like old bat pee. read more