I just had a worst experience with this store's so called general manager, quick flash back, i purchased a aquarium uv sterilizer, then I found out online the price is over $60 cheaper, so the next day, I went to store to return, the cashier is very helpful, but she only ALL $5( unbelievable!!) bill for my over $169 return item, so I ask if they can give me $20 bill instead , she called the GM, she came out, and found out she did not have $20 bill either, at this point , i am still ok with the process, but just at that time , this GM suddenly said the receipt paper I brought to store is different from what she had in hand , then I asked her if she thought this receipt was not from the store , she did not answer and said again that paper is different , that really got me angry , I really think this company train their manager to do this kind tactic to discourage customer when they have return, I told her, this is the most ridiculous thing i have ever experienced , I just want my money back , and I will complaint to the company, so , she did return my money( all $5 bill !), i guess she couldn't deny that receipt and product were from their store, after that , i called this company's customer line to file complain , the customer service promised someone in charge will called back to make sure everything is ok, but after 2 weeks , no one called , I guess they don't care if the customer is going somewhere else . read more