Zack and Amanda went above and beyond to meet my pet needs, I am very grateful and I would like to write this review to give them recognition! I love this petco, it's the friendliest and cleanest one I have ever been too! read more

Horrible, unprofessional service. If I could rate this a 0, I would. My Pomeranian came back with numerous rashes and fresh cuts on his soft skin. Upon telling them of the situation, the staff responded rudely and accused us of lying. A few weeks later, we tried to book another appointment and the lady picked up and told us a blatant "no". She said we were "too fussy" and the staff didn't appreciate the "fussiness". This place NEEDS to shut down. HORRIBLE EXPERIENCE. read more

Petco had sold my 10year old son 2 goldfish on 5/29. Unfortunately one of the goldfish had died. We had went back to get a replacement fish as my son was devastated. The sales person refused to sell us a fish because of store policy. Thank you PETCO for making a tough situation worse. I will never shop at your store again. read more

My husband & I took our puppy to Petco for the shot clinic. While we were waiting, 2 of the dog trainers for dogs were going thru the line talking to the new puppy owners. My husband thought it was a great idea and signed up. The 2 trainers said we would be getting a phone call from Petco advising us of the start date. After 3 weeks of no call I called. There were no classes on the nights we si!gned up for. So we went to the Friday night class. Last night, the 3rd week of a 6 week class, we were informed that the trainer was leaving for his new job that he told his manager 3 weeks ago as well as the class. The trainer told the class but no manager phone call. Well, everyone in the class demanded a refund since we didn't get our class. I feel bad for my puppy. He enjoyed the classes and loved making us smile and he loves to hear us say good boy. If you want to know, yes, I do plan on emailing Petco's upper management and let them know what went on an why they are losing a customer. read more

Brought my chihuahua in for bath, nails, teeth, ears to be done. Hes short haired, needs no brushing, or grooming besides a bath. He came home with a razor mark on the right side of his head, between his eyebrow and ear...it was rough and area about size of half dollar. Talked to ast mgr angelo, and groomer , daisy, neither seemed concerned or to care, and denied anything happened. Angelo refused to give me any assistance such as corporate email or number. Tried to get corporate number and address from mgr britt later on. Not only was she rude, but she hung up on me. read more

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This review is for the Grooming Department. 1. Jen, the grooming manager is amazing at her job. Petco does an "inspection" of the animal, which makes sense... but other locations try to do it way too fast and are going to get hurt manhandling dogs like that. I get really anxious any time I can't make it to this location, but Jen has a way with animals that lets me drop my pup off with no worries. I've had the same experience with all of her staff. 2. Again, I typically work with Jen and I can trust everything she says. I try to make friends anywhere that is a "regular spot" for me, as being able to trust someone saves me so much time and money it's redonkulous. If her or her staff say my dog needs something extra, I'll say go ahead. Any other location will get a "I'll call you back" while I look into it. I know petco pushes sales, but my trust in this location will get way more money than any sales tricks. 3. Again, very upfront and all understand their jobs. My dog was never a big fan, but would deal with it until they got to his nails. They either worked together to distract him while his nails were clipped, used a different method, etc. I've gotten him back from other locations who just said "he wouldn't let us touch his feet", and that's that. Thanks to Jen and her honest staff, and again back to my trust in her team, I brought it up with the vet. She tried to trim his nails and got the same response, so she prescribed medicine to calm him when getting groomed. That lowered his stress and made a safer situation for everyone. Jen needs to be a district manager for grooming. Her style is one many could learn from. Note to Petco: Please remove your fairy tale pictures from Yelp. As someone who travels often. I have not once seen a location that looks like that. Also: Stop forcing people to schedule their next appointment. I'll do it so you don't jump down your employee's throats, but so far there has not been one time I've shown up. By the time I heard the voicemail reminder, the appointment had come and gone. read more

Excellent customer service. The woman at the register was very helpful. I had a gift certificate, and I got my cats some more catnip, treats, and a shampoo for my Baby Fluff who sometimes needs his bottom washed. He's got long hair and sometimes he has a bit of an accident when he poops! read more

They have groomed my dog before. This time that refused. Said she was too scared. Well what did you do? Now I hv a dog dirtier then before. Waste of time for me and stress on my dog. read more

Literally worst petco ever. When I walked in there was a woman waiting at the register to be checked out and remained there, not helped, until I finished spending a half hour looking for the brand of cat food I always get there, or even an employee to help? When I decided to do a different brand I then also stood behind the woman STILL waiting at the register to check out. Only employee in sight was some girl talking on her cell phone this whole time going in and out of room. Won't be going here again. I ended up leaving all my stuff at the front of the store and just walking out to get cat food somewhere else. read more

Took my dog here today to get a nail buff, usually they do a great job...today the girl barely touched the buffer to the nail and my dogs nails are still long. Waste of $15. read more

Petco - Worst nail buff job. Barely buffed them down. - Pet Stores Near Me - Gilbert, Arizona

If I could give this grooming "salon" a zero star I would. When I first arrived the lady who I spoke to (Skylar) was clearly distracted on the phone with someone else (no worries I totally get it, some days can be hectic) However, all during this check in process she is giving me dirty glares, and a ton of attitude. When she asked for my vaccination records for my pet, I simply told her I had gotten them done through Petco (I thought it would be easy to pull up, a simple mistake) At this point she sighs, grunts and then pulls someone aside to help her. This lady that was pulled aside was nice but seemed semi-distracted. When she asked me about any health concerns/conditions I explained to the lady that my dog is very nervous and anxious meeting new people but if you go slow he will warm up. I have taken him to grooming appointments multiple times and he has always done well. She seemed like she was not even listening to me and just grabbed my dog. After the grooming appointment, when picking him up-HE LOOKED TERRIFIED. I have never seen him so scared after a grooming appointment. Upon closer examination of his haircut, it looks terrible, it is splotchy and uneven and looks like she might've have gotten too close to his skin. I'm not sure how Skylar treated him but he is totally shut down and not himself at home. We have worked on his anxiety for months and has been getting better until I took him here. THE WORST CUSTOMER SERVICE AND TREATMENT OF MY DOG. Skylar should be put back in training or be fired. read more

Honestly if I can rate this place one star I would. I had to watch Dakota the "stylist" or front host of the grooming place treat a customer with absolute disrespect. I had seen a girl walk in for her appt and from the start this employee just started being rude. It first started by the employee telling her because she wasn't the one to "book" the appt that they couldn't take her. The woman had stated she was going there for 7 years (which being a new customer didn't make me feel very good at all about how my experience may or may not go) she asked for "Dakotas" name and she said she had already stated it and refused and they would no longer take the girl or the dogs and that she would call the police if she didn't leave. So things got tense within a matter of a few min. Dakota was in this poor girls face and using her "privilege" to be absolutely rude to her. From what I saw I won't even give this place the time of day. Whether it was for a hair cut or dog food. Customer service is trash and I will not be going back. read more

Love this petco! They have the best groomers. Skylar always grooms my Shiba and Goldendoodle! She does an amazing job.

I took my 2 dogs for years to the Warner Rd. Petco grooming to see a certain groomer. When she left and I tried a different staff member, 1 of my dogs had a strong fear response after seeing her, so they responded by typing into her file that she was a badly behaved dog and refused to have her back. They also put this same information into my other dogs file, although she is a calm submissive dog who never gives anyone any trouble. When I asked for a different groomer the next time, they now refuse to even bathe either of them. The store manager implied that I was lying about the problems I have had recently with the grooming this past year, and that the information under their files must be truthful. Astounding. Something went wrong this past year that is not the fault of my dogs. Be careful in going there. read more

Stopped in here to check out the aquarium fish tonight and was horrified. Algae so bad you couldn't see the fish through the glass. Huge angelfish with such severe fin rot that their fins were literally gone. And these weren't even the fish that were *labeled* as "sick". (The "sick" fish had the worst case of ick I've ever seen). That kind of fin rot doesn't happen overnight. I spoke to the "store lead" - walked her over and showed her - and she seemed genuinely surprised. Which is even more disheartening. This place could be used as an object lesson on "what can happen if you fail to maintain your aquarium". Clearly nobody cares enough to bother, here. I won't be back. read more

Extremely unprofessional. Makes you wait half an hour for scheduled vaccination. Vaccination corner looks extremely dirty.

I love Petco, it's been my go-to place for all my pet's needs (and I have a few), and I've always found what I needed here at reasonable prices...until recently. They have really started marking their prices up considerably and I'm not sure why. Not a dollar or two, but over four and five dollars on things that you can get at Target at the lower price. Bad news. (This applies to treats - not to specialty foods) The good news is that this place has a good selection, they are never out of anything I need and the people are really great. It's a pleasant place to shop. Just please adjust your prices to match with the big box stores, overpricing things you can get elsewhere for cheaper just seems like a bad idea (and I will gladly make an extra stop to save $5). Even the rewards program here doesn't help with that! read more

I generally prefer Petco over PetSmart because they generally have better customer service in my experience. However, this location is a dump! I called ahead to ask if they had 100 small crickets, to which the young lady replied, "yes we do!" I asked if someone could bag them for me in advance as I was 10mins away (the Petco by my house always asks me this as a courtesy so I know this is not an uncommon Request) The lady says "yes" and off I go! When I arrive, the location I is filthy, unorganized and looks more like a warehouse than a pet store. I speak to this same young lady with blue hair and tell her I'm the customer who called for the 100 small crickets for pick-up. She replies "ohh, right, I got distracted and forgot" (she was literally just standing at the register staring into space when I walked in but, oK, no big deal) she walks next to the counter and stands over a large orange trash can and attempts to retrieve criCkets! I have NEVER seen crickets stored like this in a pet store and when I peered I into the trash can, there was debris all over the bottom and only small bowl of pellet food! I'm no cricket expert but I have a small cricket terrarium at home and I know they need the moisture cubes to stay hydrated! I'm already disgusted by this point and this girl is struggling to even bend down to attempt to retrieve the crickets. She tries scooping them with an egg carton and smacking them into the bag (great, they'll all be dead by tomorrow!). About 5mins into this ordeal, she only has about 10 crickets. I'm getting impatient so I ask her if I should just go somewhere else? She takes me to the "boxed cricket section" where there are live crickets packaged in 30s for $6 (horribly overpriced! $6 gets me 50 in a bag). I asked her how long the crickets had been in these containers? She did not know. (They don't live long!) I told her no thank you and proceed to leave. She than has the audacity to sarcastically reply back to me "Well, I don't know what to tell you, we don't have 100 crickets to give you!" NOW I'M PISSED! my response back was simply "that's not what you told me over the phone when I called AHEAD TO ASK!" Obviously whoever is managing this location is doing it poorly based on the filth, poor care of their crickets and poor staff and customer service training! To try to make this situation somehow my fault instead of apologizing for the inconvenience and misinformation is appalling! Better make some changes or I don't see thIs location lasting! read more

Outstanding grooming. My two dogs were a mess. Matted and about 2 months overdue for haircuts. They are shi tzu poodle mixes so when their hair gets out of control it's bad. Both were perfectly done just how I wanted. I was nervous because we had been going to Kristen at the Roseville, MN Petco for years, so I wasn't sure how they would react to someone new. I'll be back with Elvis and Eartha Kitt. read more

Allie and Traci are the very best. Just recently had one of my dogs pass away. They really care about every dog. Both my dogs loved going in the store and seeing them. No dog owner could ask for any better service. You gals are great! read more

I always love Petco. They take care of their fish. The tanks are very clean. The other parts of the stores are always clean and I just prefer this store over other pet stores. It's small, quaint, and the employees make you always feel like part of the family. read more

I took my papillon to Petco and would you believe they shaved her ears I almost died. I'm not sure if they ever grow back. Don't know one breed from another . I will never take her back there. There said he so sorry big deal that doesn't grow the butterfly ears back does it. read more

I just dropped by Petco this afternoon (Sat 5/2/20) for a gallon of urine remover and found the store to be clean, well organized, with friendly young people asking care of the customers. I can't comment on grooming I've only been in the store for toys, food, and cleaning supplies. Generally, people treat you as well as you treat them, especially with teens and younger adults staffing retail outlets. If their service isn't what you expect ask to see the manager on duty or for a number you can call to speak with the manager. Getting upset and trashing a store with your review isn't as helpful in reducing your blood pressure and informing the manager of a potential problem as dealing with the issue right then. This store is tucked in the corner of a Target strip mall, not the easiest place to see from the street. I've passed by without seeing the store to shop at the pet store next to the Market Street Costco. The selection at Petco is at least twice as large as at the other store and the prices are decent. I'll stick with Petco read more

This was the first time that I had ever stepped foot into a Petco I usually go to Petsmart but I taught I would give them a try.I had trouble finding someone who worked there and when I did I heard her say F*** she than covered her mouth thinking I didn't hear her. I'm not sure why petco would allow them to use that kind of language. This store was also very messy with lots of carts filled with stuff all over the store.Only I person at the register with 3 people ahead of me so I left without buying anything. Very disappointed read more

I'll start off my 1 star review by saying customer service is not a thing here. I own a pretty hefty aquarium and I saw online they were selling test kits for $20 which was $6 cheaper that petsmart. Great! I got to the store and saw the kit was being sold in stores for $28. I've never had an issues price matching online so I thought I'd ask since it has been nearly a year since I've shopped at petco. The lady I spoke with (cannot remember name) said that they do not price match anything in "her" store in a profoundly rude way. I know it's only $8, but the rude associate is what ticked me off. Never again will I shop at this particular store. I ended up going to the Petsmart near my house and they price matched Petco's online deal for the test kit. Later that day my fiance and I were out running errands and came across a different Petco and she wanted to stop in. Because of what happened to me at this store earlier that morning, I stopped an associate and asked if they price matches...she said yes. Maybe I just caught her on a bad day or something, but I'll never go to this store again because of that associate. read more

Not.very friendly and extremely pushy on a lot have a huge selection of fish but I would recommend pets mart

Sabritia was an amazing resource for me for advice. I was told she would be recognized from my great review of her but it has been months and to my knowledge she has yet to be recognized. Please be sure to let her know what a good job she did and how much I appreciate her. It would be so nice if you would follow-up. She deserves to be recognized. read more

I've been coming to this location since I was maybe 3 years old, and I have never come across an employee as rude as the woman who "helped" me today. She did everything correctly I guess (I used to work at PetSmart) but the girl with the lovely faded pink highlights in her hair did everything smoothly, but with her eyes down, a clearly scripted, rude, somewhat sarcastic, demeanor, but as soon as another employee came within hearing distance she chirped up, and her voice went up about 5 octaves. I have had an attitude withholding issue in the past as well, I'm female and have been working since HS, it was like I was looking at a mirror from the past. I understand you never know what is going on in others lives', and being around her age I kept my calm and remembered that. However. I have done her job before, and it is not hard to at least represent your store with a good attitude. public employees have a bigger impact than they think on customers' days. People like that leave you walking out wondering what you did wrong, and I hope the manager reading this enforces the basic aspects of customer service especially during these times. To the lady who checked me out today, leave your attitude at home when you go to work and look up professionalism. (: read more

I went to this Petco a few times and was a bit appalled at their rodents section, to be perfectly honest. Granted, it wasn't as bad as it could have been, but in my opinion, it was unacceptable. For one thing, there was six or seven rats packed in one cage that was, what . . . 1' x 9", 1 x 8"? Don't quote me on that - I'm not 100% sure, but regardless of the details, it was way too small for the number of rats that were in it. They weren't unhealthy; they didn't look very sick, but they definitely didn't look particularly healthy, either. The guinea pigs were what really shocked me, though. If you know anything about guinea pigs, you'll know they need a lot of space - even just for one. This cage was the same size as the rat's cage (they all were). They barely had enough to room to walk, much less exercise or popcorn (which my guinea pigs do often). There were two guinea pigs packed in that thing, when it was way, way too small for one baby guinea pig. It also didn't look that clean - all the cages, in my opinion, were grungy. The whole place felt grungy and grimy. And they obviously weren't cleaning the cages everyday, which they should be doing. It would be more unfair to the animals to do anything but at least a small cleaning each day. The prices are, indeed, pretty good, or at least better than the prices at the Petsmart I usually go to, so there's one point for Petco. At last, the employees. Are they nice and cheerful? Yes. That is, until you politely point out that the guinea pig cage is way too small for them to be healthy and happy (I was trying my hardest to be polite, although I could have come across as rude), they (or the one I talked to) immediately turn defensive, telling you "it's very temporary" and "we take them out every night" (which I don't believe, but maybe a Petco employee can correct me on that?) and make a face at you, not once telling you they'll tell their manager (even if they won't) or you may be right, like a good employee would. Want your customers to come back? Here's a good tip: don't tell them they're wrong about something, and rudely correct them, obviously trying to rush them out. Humor them, even if they are wrong about something. Overall, I would recommend not shopping here. They don't take good care of their pets, and their employees are rude if you care about the animals when they plainly don't. Good prices? They don't make up for that. I apologize if I made this too long, and thank you if you read all of this, regardless of whether or not you agree with me. read more

This Petco has really friendly staff. Their clearence bin is always full of good deals.

Jason Montes at the Petco (Warner & Val Vista) is a great dog trainer and I'm happy to recommend him to anyone look for training. We moved from Ohio and I wanted to get my dog certified as a therapy dog and began looking for training. After a bad experience at another facility, I found Jason! I wish I had located Jason sooner as he is great person, truly wants the pets to succeed and helped me to understand how I can help my dog succeed. Kudos!!!! read more

My fiance made an appointment to groom our poodle mix at 1:30. I arrived a few minutes before the appointment and then had a discussion about what we wanted him to look like since every time he gets his haircut he looks awful. The two staff members were friendly about the entire thing. I told them that my fiance would be picking up the dog after work. They explained that he should wait until he get a phone call because they already have 2 dogs ahead of him. I leave and my fiance stops in after work. He is confused as to what the two employees are doing sitting around with no dogs in sight and why our dog has not gotten his haircut. She tells him that he is in the back drying and they told me that they would be calling when he gets done. He walks out and we pick up our dog a few hours later. read more

Props to Jessica for making a return good to go. It was an online order and then a gift so information was limited. She took the extra steps to make the return and repurchase happen. read more

Well their prices are quite a bit higher than petsmart. I recently got back into the dog market and have been going to Petsmart. Petco was just a little more convenient so I ran in. There does not seem to be very good organization. Seriously, I want dog food and treats by the same vendor in the same aisle. Actually, there was a $3 difference on the bag of snacks-higher at petco vs petsmart. I bought my dog food, the girl at the register was friendly, and left. Nothing great, but don't think I will be returning. Maybe I need to look into a local store. Not happy with the super chains... read more

We bring our 9 month old Newfoundland to Petco ValVista and Warner. Skylar has been grooming Bella since she was 5 months old and she does a GREAT job! It is difficult to find people who can do the Giant Breeds and are comfortable, but Skylar is great Bella and does a wonderful job. Bella Loves and I do mean Loves going to the groomer to see Skylar and get her little bows. She thinks every car ride is to go there and is upset when it's somewhere else. read more

Absolutely horrible service, I asked two different workers to get me crickets and waited 30 minutes. Neither one wanted to help me. Not to mention I had little kids with me. I left everything I had in my hands and left. read more

Petco could stand to up their game all across the valley. Believe it or not this is one of the better stores. Variance in pricing is annoying. Last time I bought food for my dogs it was 56.99 and today it was 62. This was only a month ago. The store kinda needs a facelift, but the staff is courteous and friendly. Nice selection of natural foods. Would like to try out the grooming and will update when I do. read more

I recently adopted my dog, scruffy, from a friend of mine. I took him in to be groomed today. While I was there one of the groomers asked me how "Chicago" was doing. I realized she was talking about one of my friends other dogs. The fact she knew Chicago was related to our family is incredible. There was no way she knew other than recognizing scruffy. This to me shows heart and that they really care about our furry loved ones. Ashley took care of scruffy and he looks fantastic. Hands down the best grooming salon in the valley. My experience start to finish was amazing. Thank you to Jennifer, the grooming salon leader, and all of your wonderful staff for making my experience out of this world. read more

This is for THIS Petco's grooming I hate this grooming. We have lived in 4 states and each time we bring our 9 year old shih Pooh In all of the other states she has gotten out at a reasonable time. Not this place. When we first moved here she was there 6.5 hours! It was during the holidays so I tried to give them another chance. Today they said 3-4 hours at the most. My husband went to get her and was waiting around 4.5 hours. Then when he got her THEY WERE SO RUDE TO HIM They said she was very difficult and showed scratches on their arms. She has been since she is a puppy and has never had a complain besides she doesn't like her face cut. She's 10 lbs!!! I am glad we are moving and this is our last time bc the groomers are not trained and apparently can't handle a 10 lbs dog. My dog also doesn't scratch that hard to show scratches. I'm so mad at this place and I feel bad for any dog that has to sit in a crate for hours at a time and then to be treated rudely by "groomers" read more

I am a first-time dog owner and this location has been so great to rely on! They have very affordable charges for shots and a get selection of toys and food. read more