I went in to attempt to get information about adopting a hamster. It was about 7:30PM, so it was not right before closing time and business seemed a bit slow (possibly 2 other customers in the store at the time). No associate came over to ask if we needed any assistance as we stood and checked out the hamsters. There was one associate busy cleaning fish tanks (so she was actually working) the other associate sat by the registers (where there were no customers checking out) ignoring us. After about 10 min of looking at the hamsters, I asked if it were possible to have a hamster taken out of the glass casing. "No" was the only response. So I left. When I called the next morning, I find out that the hamster could have been taken and out put into a box to get a little more up close and personal with it before purchase. I went to PetSmart near Wheeler Rd today and found the exact opposite service. As we walked in, we were greeted, asked if we needed help with anything. The associate took about 15 min with us showing us all the things we would need for a hamster, her recommendations, and answered all our questions. I purchased all the supplies there. Petco is closer to where I live, but I will DEFINETLY be going to finish our hamster shopping at PetSmart as the only thing we need now is the hamster! Thanks PetSmart! read more