Im going to be as nice as possible only because I got remorse and kindness from Chris the dog trainer, and eventually understanding from the store manager Jordy, and got a full refund from Petco for what Cydney the dog trainer said and did to me and my 6 month old puppy who is a working line german shepherd. Please Beware of dog trainer Cydney. Broken promises and bad trainer. Should be fired, very very very unprofessional on her approach to talk to Me on my lunch break! She slightly maybe can train little dogs, but as far as real obiendience definitely go and pay a trainer that specializes in your breed. This is what I have learned from Cydney: sit, down stay, come, and touch in 6 weeks. I taught shake which she hasn't taught the class. Thats about it. No leash manners at all. Anyways Jordy said my puppy so 'aggressive' and petco policy has to fire my dog either tho Jordy said once a trainer fires you it's their decision. So okay it's Cydney decision due to her not knowing how to properly train a German shep puppy, not petco. He said my puppies temperament of being hyper and 'leash reactive isn't petco policy so your policy isn't training a oh wait 6 month old puppy who's still learning manners. Sounds like excuses due to your trainer not knowing how to be a good trainer. Cydney said he's leash reactive and aggressive but he goes to daycare, dog beach and dog parks. She fired us from puppy training 'classes' said he is 'leash reactive', but didn't see what actually happened when he supposely did bark at another dog. My pup isn't aggressive. He just wanted to meet another dog and 'bark' and meet. But petco trainer once again said she doesn't let them meet rn due to "Covid" also I told her he 'had' water habit. Liked to protect it, which he hasn't shown since he was 10 weeks old and been training with him every day. And not once did she warn me about anything. When she called she gave me 2 options private or money back. That's it. Not move to another class with other pets or anything to work with me, she clearly gave up on my puppy due to him being a big 60 pound pup.. Period. I said to her when I signed him up at 8 weeks. I'm a new time doggy mom and please don't give up on him. She said absolutely not. False, I don't recommend taking your puppy to Cydney. Now Chris is a diffeent story. He's a great person and and a great dog trainer who knows what he's talking about, very knowledgeable, respectful and listened to my concerns. I hope Petco 'policy' gets some real help and actually a good trainer for Escondido. P.S. Cydnee the pic of my puppy you took of him on your phone delete it.. Thanks! read more

It has been NINE days since my dog Teddy was hurt by this Petco. I have reached out to their customer service and requested video of day my dog was hurt. They said they would contact me when said store contacts them. TO DATE...NOTHING. I left yet another message two days ago...NOTHING. Store Manager has STILL not reached out with apology. Just wondering, does Petco even care about our pets???? It appears to me that they do NOT care about my dog!!! read more

Petco - Pet Stores Near Me - Escondido, California

My family is soon becoming the owner of a staffordshire bull terrier. As a new pet owner it can be overwhelming. Although we've done research on how to prepare for a puppy, we received excellent recommendations and information from Jordy. Talk about a professional and really helpful individual. Our puppy is 8 weeks old and we thought buying a crate that would fit his size (small), would make sense, however Jordy said buying a large crate and using a divider would be a better investment. With the divider in place, our puppy would comfortably occupy the small and when he grows bigger we would remove the divider. Jordy said already buying the larger crate would prevent us buying two. Secondly, Jordy asked us if we knew how long a puppy should stay in the crate? We didn't know the rule of thumb. You take the dogs age in months and add one. Our puppy is 8 weeks (2 months) + one. Therefore our puppy should be in crate no more than 3 hours and then he has to be let out to relieve himself. Then he can return to the crate for another 3 hours and then take another potty break. Lastly, Jordy said using shampoo/conditioner with oats or aloe vera was highly recommended. WOW, all good info, and Jordy provided an educational experience. The next employee, Maria was so helpful in providing information on becoming a rewards member. It was awesome finding out the all our receipts would be stored in our account, and that we would receive emails on promotions and important updates. We signed up at checkout. Maria's positive attitude, and kindness was greatly appreciated. Really a rock star employee. If I could give this store 10 stars, I would. Jordy and Maria made our experience phenomenal. We will absolutely return, and are so happy that Petco is our new go to place to help raise our puppy the right way. Thank you Petco for hiring employees that really care and enjoy helping families. read more

Leaving 1 star because they should seek to hire employees who actually want to work here or at least ACT like it. I was "helped" by employee Eman and he was rude and acted as if it was too much to assist to get me some fishes. When I approached him I obviously knew he was helping someone so when he stepped aside to grab something I asked him "when you get a chance could you help me get some fish please?" And he half glanced at me and said "I'm already with someone" and walked away. So I had to look for him again and tell him WHEN he got a chance if he could help me and he just nodded and walked away again. This isn't the first time I've came and he's had to help me and having an attitude. read more

I have made at least 4 trips to my Petco in Escondido in the last month or so to buy my dogs food & everytime I go they are out of the large bag of Canidae Pure Salmon & Sweet Potato recipe. I have a 95 lb dog & the 4 lb bag they have in stock does not cut it. I signed up for the Vital Care Premier membership so I could get a monthly discount on the $70 bag of dog food that I buy. I have not been able to utilize my discount because the food is not available in the store & is also not available for me to order online. I have had this issue in the past but it lasted a few months & then was resolved. However, the last few months the large bag is not in stock or available online so I drive 1.5 miles to Petsmart, while leaving $45+ money in rewards aging in my account that I cannot use or I have to buy online from Chewy. So, how is it a retailer 1.5 miles from Petco has the food in stock or an online retailer has it in stock but Petco has zero large bags in stock. Kind of mind boggling. read more

i love this store they have everything you could possibly need but we need puppy playtime back !!! Puppy playtime helped a lot with my dog being able to socialize with other pups and irsis was really great help when it came too puppy play time read more

These guys are pretty good. Friendly employees and an excellent selection of fish and assorted fury creatures (including birdies). Store is laid out well with plenty of isle space. The store also does a good job of keeping supplies in stock. This facility has a full dog washing center that allows you to shampoo your pooch and dry them off nice and neat. You may adopt dogs and cats as well. The staff here really love animals and that's really nice to see, because not every pet store has true animal lovers as you might think. Recommended. read more

I went back recently and the tanks were clean and the fish healthy. It looks like it's back to its previous quality level. Perhaps there is a new manager. Thank you, Petco, for getting your act back together. read more

I only stopped by Petco since I needed dog shampoo and I didn't want to go around Grand just to get to Petsmart since they are having an event there today. Well Petco is disgusting. If you bring your dog in there then wipe up your dog's pee!! The workers should clean up the dog pee from stupid customers that don't clean up after their dog. I'm not a fan of smelling all the pee while I'm looking around the store. read more

I've been buying cat litter from the big bulk bin for years. The consistency is like sand. It clumps very well and is soft enough under my cat's feet. Now the bulk litter has changed. It's more like gravel with black spots so it looks dirty before my cat even uses it. Plus it's course and my cat doesn't like it. I spoke with a few employees who told me they get countless complaints about this new crappy litter and they've turned in numerous complaint tickets to the corporate pinheads who keep telling them "It depends where the litter is shipped from". The employees than ask to please just deal with the place that ships the good litter. It's infuriating how the idiots in charge don't listen to their employees in the store; the ones who have to deal with all the complaints from angry customers. I call every week to ask if they got the good litter in and every week I'm told no. I hate Petco. They obviously don't care about their customers nor their employees. That's it for me. I'm done. I'll buy my litter elsewhere. Goodbye Petco. read more

Smaller store with ok employee help Sometimes I have stopped on just right and it's been a sale or marked down and that's been a huge help but it's not the largest store with the most outgoing help read more

If I could give no stars I would. Came here for the $20 dog wash. There is no temperature control for the water so my dog got blasted with icy cold water for the first 5 minutes. But the worst part was the black mold on the grout and the pathetic dryers that are not high velocity. They had the strength of a human hair dryer on low. This resulted in me straining my back and making my poor senior dog have to be at the facility longer than she would have been if they had the right equipment. Petco has plenty of money to invest in High Velocity dryers for their dog wash. Save your 20 bucks and go elsewhere. I will never return to this location read more

I take my dogs to get groomed here and get all their supplies not a bad pet Co. very clean very well-maintained the grooming staff can be a little uninviting at times but it's not a dealbreaker just yet I just appreciate how well-maintained this Petco is. They always get new supplies for dogs leashes, food, new bedding almost always makes you want to spend money! The grooming side gets very busy so definitely schedule an appointment ahead of time if you can get a second one because nine out of 10 times you will not get a same day appointment let alone within the same week! read more

Great selection of pet foods, treats, toys and accessories. Freshly remodeled interior lends a bright and spacious feel. The aisle re-arranged for easier navigation. Always happy to come and go from here. read more

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Has all the essentials you'll need at a reasonable price. The staff is somewhat friendly and ready to help when you ask for it.

Ive been coming to this petco for everything since I adopted my new puppy. I bring him to the vet, the groomer, and puppy playtime classes and everything has always been wonderful. I decided to sign up for the puppy package on the phone and spoke to Chris the "lead dog trainer" and my perspective of the entire store changed. He was so arrogant and dismissive. He claims that he is extremely busy with his outside life and couldn't have the patience to answer my questions. He pressured me into signing up on a day of his choosing that would only work well with his schedule since he "has been a trainer for 15+ years" I don't know why he kept rubbing this in my face. Chris should try to be nicer and less cocky to people who want to pay for his services. Its a shame everybody else at petco is extremely sweet including Luis the other trainer, and Chris is the one in charge of the dog training. I guess all of his years of experience have only brought him to feel burnt out and not interested in genuinely caring for dog training. Meeting Chris in person did not make a difference either. I hope he gets re-trained in basic customer service or I would not trust him with your dogs. read more

First-timer here!! Thank you Luciana for helping me. She was so kind too! Great customer service!!!!:))

I used the self service dog wash station and I do think it is a lot better than breaking your back at home. However, I went to the Escondido location (first time) and they have 4 washing tubs. There was one other person using one of the tubs, but I still had to wait for the girl to clean one for me to use. She never told me how the process went, she just set a basket down that had 2 little towels, shampoo, rinse and 2 brushes and she walked away. Apparently they have plastic aprons so you don't get drenched but I didn't see them until I was done. I recommend bringing your own supplies as theirs are not very impressive. Also- be careful with securing your pet once you get them in the wash area. I never did figure out the funky set up they had going. I ended up having to hold onto my dog while trying to scrub her. I would have given 5 stars if they actually had someone around to man the area that was even remotely friendly or informative. It was $20 total cost. Cheaper than a groomer. I'm going to try a different place next time. I tried to let the store manager know about my experience, he had no interest in hearing it. The store has zero pep or personality from what I saw. It a shame because it could actually be such a great service/facility. (Dog wash area) read more

Disappointed with the do-it-yourself dog wash. Everywhere was wet, and the tub not easy for a large dog to get into. The water pressure is terrible, took forever just to get my dog's fur thoroughly wet. There is a button to push when you're ready for shampoo, but none came out. No suds, no shampoo smell even, but the clerk insisted "yes there's soap, it's in the water, it's just low-foaming, so you can't tell." Or, maybe it was EMPTY? (BRING YOUR OWN SHAMPOO) The "dryer" was a joke. My own hair dryer would have been more effective. The three threadbare towels they provided weren't much help either. This was a waste of $10. read more

This review is a direct reflection of the store manager Jordan. I have had a few issues in the past from this store and previous managers. That said, I have nothing but great things to say about Jordan. He has gone above and beyond to make a negative experience into a very positive one. Jordan is kind, understanding and able to make things right. Jordan has excellent communication skills and is always sure to follow up on his commitments. I will continue to use this store for all of my animal needs moving forward for these reason alone. read more

I wish I could explain the rage I feel right now. Do not go here! The grooming department version of grooming is literally shaving down your dog. My dog is mixed breed poodle and has long hair. All I requested was just a little taken off and to clean up his face. They shaved his entire body. They were even planning on shaving his face bare until I was adamant that I did not want that . As soon as I saw him, I was crying angry tears. They placed blame on my dog stating that he is inexperienced with grooming, unbeknownst to him, he gets groomed literally monthly. The only reason why I went here is because petco is the only place open right now due to the corona virus . Dog parents, don't do it. You are better off looking at a YouTube video and doing it yourself. And they still had the nerve to ask for a tip!? read more

I was really bummed today to find out I could not buy a goldfish. I have a 15 gallon tank in my classroom that I grow plants on top of. I've been doing this for 5 years with great success and have maybe lost two goldfish the entire time! However today I was told I could not buy one more goldfish and I find that absolutely ridiculous! Is there a goldfish shortage? Are we worried about an endangered species? Do goldfish have rights? The associate could not really explain the policy and honestly was very short with me. I will be doing my shopping for pet supplies elsewhere. read more

Do not train here especially with Cristan. Highly dissatisfied with the costumer service I received at this location. I received a call earlier this week on my dog's second session. I was set for Saturday at 4pm, so I instantly set it in my calendar. I show up on time and the trainer is there and stating that there was no appointment set. The trainer was not busy, her next appointment was at 5pm. She told me to next available spot to fill me in was 2 weeks days later. It's extremely upsetting, especially since it's in the middle of the day on Saturday. My day is pretty much blocked off for this session. I asked to speak with a manager, Tim, who was dismissive and insinuating it was my error. I no longer wished to continue my services at this location especially with Cristan. Tim told me I could arrange somewhere else by calling costumer service since the sessions were purchased online. I am on the phone with costumer service and they tell me I have to get that situated with the store. This disconnect with information is so frustrating. Costumer service calls on my behalf to explain the disconnect on information. The store do not answer Petco costumer service, and I do not understand why because on my end i have always been able to reach them. Please treat your costumers better after spending hundreds of dollars for these sessions. Please improve your systems. read more

We have been bringing our dog To this location since he was born, almost 4 years ago. Yesterday, we were told he was "uncooperative" and aggressive, and tried to bite a groomer. Of course, we questioned what was different since he has never done that, but alas they had no answer, and didn't even acknowledged how out of the ordinary that would be, for a dog to do "all of a sudden". Nonetheless, he was unceremoniously banned. Just like that! Which is very interesting, considering we've been very unsatisfied with the service lately. The personnel seems to be different; Not as experienced, and with a breed like ours, Akita, you need someone who knows what they're doing. Also, we've had some issues with quality of deshedding on recent visits. Tatiana has always done a great job with him. So, that's that! It's been real! read more

Jordan the manager in Escondido is a rock star! He saved the Day by helping me out when my online order got delayed due to covid. He helped get my cat food and provided impeccable customer service even offering to help carry the food to my car. He was genuine and extremely caring. You've got a great manager at Petco in Escondido. the best one I have ever met. Thanks Jordan for the great service and my cats thank you too read more

I am very disappointed to go to a store that is not doing returns without letting you know before you buy. These stores don't want to go out of business and do this. I am never buying from Petco again. Not to mention they are so expensive. Should have stuck with Amazon who has free shipping and free returns. read more

everything with store delight and atmosphere was a super. just p lease accept that i need to eat eaxpch day. im a beta fish. i must be fed eaxh day. i suggest a2× a day. could you p,ease do this?? its a simpke increase . no one should not be fed daily read more

Cydney was great during our Puppy Class with Banjo ! We can't wait to go back with her for Good Citizen once our dog is a little older. Thanks so much for helping us train our first dog! read more

Petco - Banjo graduating from class with Cydney. - Pet Stores Near Me - Escondido, California

Love, love, LOVE the new self wash facility at Petco! I bring three of my furkids to wash. The only thing that keeps me from rating a five is the weaker blowing dryers in te self wash. Pro: Provides a basket with two brushes, apron and a towel (more are provided upon request). The bath area has shampoo (adult and puppy) and conditioner. It's ample for any size dogs. And i like that there's harnesses to secure my pooch to the tub. Con: There are two speeds for the dryer - high and low. For my dogs that have a decent about of fur, it takes WAY to dry even at the high speed. Inside the grooming area there are more powerful dryers which Would be nice to have in the self wash area. The quicker that people can dry their fuzzy pets and wrap up with the bath, the more people that can take advantage of this new feature! read more

I came in the store for some stuff and I was expecting to spend some good money for my things. Matilda was at the register which help me save some money through the Petco app. If it wasn't for her help I would've spend more money. Had a amazing personality, telling us on how we could save some money with the future things. Overall her personality was amazing, very helpful, nice and she deserves a recognition for her amazing work. read more

100% one of the cleanest Petco's I've ever been in. Great staff for the most part as well. Would love a few more knowledgeable employees walking around who can actually speak to the products, but that's not really Petco's way. You need to go to a boutique for that type of service. read more

Their self dog wash is ok, water pressure and temp are good, I brought my own soap so idk how theirs is, but let me tell you how sad of a 'force dryer' they have.....if you have any type of double coated dog STAY AWAY!!! Their 'force' dryer on high isn't even as powerful as a hair dryer. I thought it was a joke. Not even powerful enough to clear the bottom of the tub, let alone get your dog dry in any amount of reasonable time‍‍‍ took me an hour to dry a dog that takes 30 mins With an actual force dryer read more

I came in this evening to get a fish that eats algae for my take. The guy that was working in the fish area was helping another customer when I got there. I literally stood in front of his counter for 20 minutes waiting for him to finish. Finally, when he was done he walked past me and went and helped a customer that had come just done. I was irate. I was standing there waiting with three of my kids come of one of who is and has a very short attention span and the guy, Jordan, didn't even acknowledge us. I left without a fish. read more

Another disappointing experience in grooming. 1:00 appt for wash only. I arrived to get him at 3:30 and realized he hadn't been bathed yet. When they told me I'd have to wait 25 minutes I demanded they bring him out. He was wet and didn't smell clean. I'm assuming they quickly dunked him and quick towel dry. The greeter was rude and had the audacity to ask me if I wanted to leave a tip. Stay away from this overbooked grooming...who leave dogs in cages. This rating is actually O STARS. read more

Kim groomed my 6 month old puppy! She did a magnificent job! He is so fluffy and clean and trimmed exactly how I wanted! I am getting comments from everyone how beautiful and fluffy he looks read more

Hassle over a 2 dollar fish that died immediately after bringing home. Wanted a water sample? Are you serious. Last time I will be buying here. Never had this issue at petsmart. Lesson learned. read more

Don't like the chain pet stores much. Among them I've settled on Petco. My dog has food allergies so I'm forced to buy a specific, and of course expensive, food. I come in each month and buy the huge bag. Petco has a competitive price on it so that's not my beef. The store is relatively clean and the staff friendly, that's not my beef. Here's what REALLY aggravates the crap out of me. About 1/4 of the whole store is comprised of the 1000 brands of dog food. I suppose it's good that there's a wide choice. The problem is that Petco has some compulsive need to rearrange the whole dog food selection on a regular, seems like monthly, basis. What makes it worse is that it doesn't appear to follow any logical method. I get that they're trying to maximize their merchandizing but I'm not sure they realize that they're frustrating the hell out of regular customers. I'm left to do an extended search for the same thing I buy every month or find a staff member. The staff is also frustrated with this regular change and say the 're-arrange' order comes from above. Message to layout manager wherever you are in your cubicle: STOP rearranging the damn store and let me buy my dog food in peace! read more

What where they thinking, the corporate offices of Petco have a "new" companion contract for all feeder mice for snakes. Now you have to agree to this contract - Which not only words Companin, Contract and Responsibility, it also requires your signature. This not only opens you up to a lawsuit by petco and/or PETA if they feel you did not take care of the feeder properly, it also makes you feel guilty for purchasing this feeder for food. I am not sure I understand the logic on this from PETCO's part, if you need to cover your butt so badly, have a feeder contract that says you will take care of the pet until it's death, ultimately it will die anyway. Does PETCO think that more people are buying mice to have as pets vs. feeding their snake? Maybe they want us to make our snakes vegetarians! I think this is poor showmanship on the corporate level. In any case, think hard about signing that document, in my case I won't be going to petco any longer. Instead I will give my local reptile store my business because I know they won't sue me! I do want to add, the staff at this particular store, while friendly are slow to help and the manager handed off doing his job to an employee instead of helping me while i stood right in front of him. In the tie it took to get the employee, train her and hand me a mouse i would not be able to leave with, the manager could have avoided all that by helping me right away. Ahhh the corporate cogs to a corporate machine. read more

Home Depot has been dethroned. I actually thought the store on West Valley Parkway in Escondido had the worst service ever. Hail to the new king. The grooming department at Petco down the street has the most incompetent service ever. Last week, I went there to get my dog's nails trimmed. The guy ahead of me didn't have a rabies shot listed on his dog's vaccine record. The lady behind the counter called the vet's office and there was no record there either. So instead of saying, "I'm sorry, we cannot groom your dog, you'll have to work it out with your vet because the shot is required," the groomer continually repeated herself over and over and the customer just stood there nodding. After waiting for twenty minutes or so, I left and went to PetSmart. But the groomer there told me that my record was out of date by a few days so I had to have her vaccinated again. I had her vaccinated and came back but found out I had to wait 48 hours. It's all bs. I used to work as a vet assistant and rabies outbreaks do not exist in dogs anymore. Vaccines last for three years, but the urges us to get our dogs vaccinated once a year so it can make more money. A few days later, I went back to Petco. The lady behind the counter had to link the service to my Petco card. I didn't remember the number I had years ago and the card is under my husband's name. She tried to look up my last name even though I told her the card was under his. She made a big deal out of the fact that the name on the card was different than the name on the shot record. It wasn't my shot record, it was the dog's and she fits the description of a Chihuahua. I blew up. It should not be harder to get your nails trimmed than it is to get on Camp Pendleton. I would let the manager explain because I don't care about the reasoning. The cards are a hassle and I should not be inconvenienced for not wanting to use one. I paid five dollars more at PetSmart on Escondido Blvd. but the service was much better. On the way home, I stopped at Petco and dropped the receit from PetSmart off for the manager. The employee named Paige took it and laughed. It's nice to know that customer service is a joke in that store. That is why I'm not going back. read more

Love going to the self-wash at Petco is always fun. The staff is great and even when the place is crazy busy they take the time to make sure the place is clean and are quite friendly. The biggest thing is how clean my bathroom stays :D read more