After 10 years and the only grooming location my pup has known I have moved on. I expressed my…read moreconcerns the last two visits and nothing improved. Their customer service is lacking and the groomers seem to change like a revolving door. I would recommend many other businesses in the area before this one.

Something special about the groomers. I have a 7 year old very fearful female dog, and a very hyper…read morepeople loving 12 year old dog. This is the only place I take my dogs for grooming. The female hates her feet being touched, and hates new people. Kathy has a special touch- let me tell you! First time there Kathy spent some time with the female dog and got her to trust her the quickest I have ever seen. She was able to get the trails trimmed and even worked on trimming the hair. Next two visits she worked on more trust and than brought out the drill to grind the nails. This was a big step! This trip today Kathy was able to file the nails and shave the paw pads WITHOUT ANY accidents or my dog getting scared! My female dog is so fearful that at the vets (which I have brought all my dogs too for the last 26 years) she has shown teeth and has to be muzzled for the last 2 years. NOT here, not at Runway Pet Groomers! The store owner/manager always is nice and giver my dog space to build trust. Kathy is special, as is this location. My male dog is a ball of energy and just wants to love and run around the whole time. They handle him with care, because he will try to jump off the bench to see the other dogs and people. They do not yell, scold or tighten the lead or choke him to comply. Rather, they give him attention and work at his pace. His nails are blackened and hard to see the quick, and he has NEVER come back with a cut or bleeding. Unlike other places I have taken him. You can see other groomers and other dogs through the windows, and none of them seem like they want flee the area. There's toys, treats and food items to purchase should you choose. Overall, the prices are good for the area and the staff are great with dogs. I won't take them anyplace else!

Nice job! Excellent customer service and they take good care of our 5 month puppy from start to…read morefinish. Would highly recommend!

we have a beagle. Her name is Bella and we take her over there at least twice a month for her…read moregrooming and I don't know if she loves it or not but she definitely smells great after they finish in the pictures they said are so cute see attached.

I recently got my first puppy and needed to get her groomed so I was referred by family and friends…read moreof Happy Dog Wash. When you enter it's a small store front but there's a desk where the employees can help you. I advised them this was my puppy Poppy's first time getting grooming and they reassured me everything was going to be alright. They walked me to the back grooming area so I could see where she was going to get groomed and explained the whole process which was very comforting. So after a few hours went to pick her up and she looked gorgeous. They did such an amazing job with her cut, she smelled amazing, and her accessories were adorable. They also have very fair pricing for the quality of work that they do. The owner was super nice and gave wonderful customer service. He even gave us different treats and dog food to try for free. They have gained my trust and business for as long as I have a dog.

I recently returned to HDW after taking a break and using a few other groomers for a while. I…read moremainly used others for the convenience of booking an appointment online, but returning to HDW was a great choice. I am 100% satisfied with the service I received. A confirmation text was sent after making the appointment via phone call. My dog and I were warmly received upon entering the business. My requests for styling were honored and my dog came out looking adorable. The price is fair. I appreciate that there's not a ton of add on grooming options like some other places. I did add teeth brushing, however. A bag of free treats was provided upon my departure. This place is back to being my preferred groomer.

We've been using Bow Wow Pet Resort for over 15 years and I can't imagine taking our dogs anywhere…read moreelse. The staff loves them and always has sweet stories to tell us when we pick them up. In all these years, we've never had an issue that would raise concern and I appreciate that our pets have a safe place to sleep and play while we are away. Spa services are also offered for a reasonable price, which is nice and convenient.

I wanted to give this place a one-star rating, but it's a fairly secure facility. Once through the…read morefront door, there's little chance your dog can escape. I recently moved to the area and needed doggy day care while I was looking for a house. This place was recommended by an employee at a nearby pet store. But, she really didn't know anything about it other than it was close by. There's a large play area at the front, observable through large windows at reception, and there's a back area that you cannot see. From what I experienced, there's no air conditioning other than at reception. That leaves your dog exposed to Florida heat and humidity for the duration of the stay. Both times I picked up my dog, he was heat stressed and physically hot. There's plenty of water and it looks like the dogs can be hosed down, but that's not enough. Smaller dogs really suffer in heat, and dogs with skin problems shouldn't be watered down. There's no place for your dog to escape when they've had enough. The other issue is they're closed for four hours in the middle of the day. I didn't notice this the first time. I showed up and there was no one around and no cars in the parking lot. I'm sure there's a way to get your dog in an emergency, but I've never seen a business model like this. Last issue, is they will shamelessly flip around the pay pad and solicit a tip...for doing their job...that they're already paid for. Of course, they're all standing around looking at you. No pressure. I tipped because I don't want them to screw with my dog, But, they're not waiters or baristas. Their job IS the service; the service isn't extra. So, if you're actively fighting against out-or-control tipping culture, this alone is enough to avoid this business. Add the lack of air-conditioning, and there's just no reason.

Love this place. They always do a great job on my Australian shepherd. It is easy to get an…read moreappointment, able to get him in within a day or two of me calling.

Just signed up for their membership its a steal! Deco smells amazing! He got a cute bandanna…read more Staff was friendly and welcoming. This was his first professional bath and they had him done in about an hour and a half.

My puppers loved his experience! There were super fast. Very affordable and he smelled great for…read moredays after! This is definitely my new go to dog groomer

My dog looked exactly how she was supposed to. Which was fantastic. Staff was wonderful with her…read moreand listened to my concerns.

Best groomer ever! Patient and gentle with my standard poodle puppy!…read more Wonderful job! Thank you! See you next month! :) P.S. and Charles S., please get back on your medication. You are nothing but a Karen that leaves unfair feedback for everyone that is unfortunate enough to have to deal with you.

One of our 3 Malteses was terrified of groomers, and after trying different ones, friends…read morerecommended Debbie. We have now been happy clients for four years. Family Binau Celebration, Florida

this pet salon. A Call Sprakys is the best in downtown…read moreOrlando. we come all the way from Davenport, FL. and make our appointment with our fur baby Jazper on time . because the owner is very good and professional in cutting my baby hair , and his worker are also very respectful , and professional. as well. Thanks you for talking care of my little one while in your hands . Pedro & Robert

They work with me and try their best bc to accommodate my schedule. Best past...(One might argue…read more"second" important lol)..Matilda comes out looking refreshed & "that bihh"