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    Petco

    3.0 (26 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Petco

    Bath and groom only

    Full grooming

    Pet haircut

    1 More Service

    Private dog training

    Petco Photos

    From this Business

    Recommended Reviews - Petco

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    Reviews With Photos

    I don't know the ladies name that helped me yesterday, but she was absolutely wonderful!! I was adopting a guinea pig, she was asking me some questions, giving some pointers, and was just overall so friendly during the whole interaction. I have had a guinea pig before and felt confident in what I knew about proper care, but she really helped me to learn a few extra things, forever grateful for this interaction! I know some people can get upset with employees asking questions to customers when it comes to proper care, and denying adoptions, but I think that it's wonderful to know that the animals aren't just being given to any home, and that they do their diligence to make sure the new pet owner knows how to properly care for the animal and what's expected. This Petco seems to value making sure they know the animals are going to a proper home. Although I don't agree with them selling tanks and cages that aren't actually what the species need to live happy lives, that's not the employees faults. I will be going to this Petco more often for all my pet needs! Thank you!

    Marty C.

    This location of Petco is located on the site of what used to be the Tri-City Mall. What was a dated and run down strip complex is now a new modern shopping center. The storefront is easy to see from East Bay. We were told that this location has only been open approximately 6 weeks. The store was well stocked, brand new and spotless. There was a dog training going class being conducted at the time that we were there. The marine area was well stocked and clean. We walked around and were greeted by their friendly employees. We have been shopping at one of the other large chain pet stores. However, we prefer this one. If you have the chance, drop by and check them out.

    This is a great Petco! Awesome experience every time. Dave grooms our cat Manny, and he does an exceptional job every time. Jon checked us out, and he went above and beyond to provide excellent customer service. But more than anything, all of the employees here, especially Dave and Jon, go out of their way to make my cat feel comfortable and to make us feel like valued customers. They love our cat and treat him like they would their own, and it makes all the difference. We've been to a few pet stores for grooming before and have never been treated like we are here. We're so glad we've found our furr-ever home here at the East Bay Petco.

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    1 month ago

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    Petco C.

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    18 days ago

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    22 days ago

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    1 month ago

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    1 year ago

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    2 years ago

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    10 months ago

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    1 year ago

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    1 year ago

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    10 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    Norman S.

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    7 years ago

    Great cashier. Friendly and polite. Too bad that store is too far from my house. I signed up for some kinda rewards . Clean store

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    Petco Support

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    6 years ago

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    6 years ago

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    Dexter V.

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    7 years ago

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    6 years ago

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    Diane

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    7 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    Ask the Community - Petco

    Review Highlights - Petco

    We appreciate Pamela and highly recommend her to anyone who is considering dog training.

    Mentioned in 2 reviews

    Read more highlights

    The Doghouse - At the world championship in Battice Belgium

    The Doghouse

    (16 reviews)

    I haven't been able to leave my pup here yet, but I did the tour and the facility is very clean…read more The staff was so nice and friendly and organized. You could tell they love what they do. They squeezed me in last minute with a puppy none the less! It was unfortunate that my pup needed vet care before I was able to send him to The Doghouse. But i totally intend on using them in the near future .

    Our little Poppy Hoppington just completed the distraction course at 9 months old. She was a happy,…read morehealthy and explorative puppy who pused limits before she went to visit the Doghouse. She loved to tear up newspapers, tissues and all sorts of paper. She ate headphones and remotes. She listened when she wanted to and turned everything into a keep agame. She is still the happy loving pup she always was but now she has boundaries. She doesn't pull me on walks, she doesn't jump up like she used to and will stop when given a command. She has yet to grab a remote, we are still careful with them especially when we aren't in the room. The transformation it incredible! Carrie, Samantha and the whole Doghouse gang are highly recommended! Thank you for laying a good foundation for us to follow! We are happy and proud to be part of the Doghouse family! Update: Poppy has been home a while and she and we continue to learn and grow. People who meet her are amazed she is so young yet so well behaved! We can not thank all the gang at the Doghouse enough, especially Sam! She has been patient with us and continues to help as needed.

    PetSmart

    PetSmart

    (34 reviews)

    There's an employee at register one. She's checking out one customer. I stand in line behind the…read morecustomer. When I get up to the register, she tells me that that register is closed and to go to register three. I go walk over to register three. There are three people in this lane. I watch a woman walk up to register one and that cashier check her out. So I go back to register one. Because the three people in front of me have a lot of items and I only have a couple. When I get to register one, she tells me again this register is closed and I'll have to go to another register. I just set my basket down and walked out. Worst customer service ever. And the woman she checked out in front of me? She was in line behind me the entire time. So she got to skip and I kept being pushed to the back of the line. I will never come back to this location. This literally just happened 15 minutes ago.

    Buyer Beware: PetSmart Clearwater (North and South), does…read morenot honor their advertised prices. What you see online is not what you will receive in-store. //Issue: PetSmart . com advertised live fish (as seen in the attached), for a promotional sale for fish bought in the store. The price was not honored. Who is to know if any advertised price will be honored? The Manager will say that is only for "feeder fish", but that is not what their site depicts. This is not complicated the PetSmart add shows the specific fish at the specific price and yet the managers will literally ignore it and say well that's only for feeder fish. This is the definition of False Advertisement.

    Sit N Stay Dog Academy

    Sit N Stay Dog Academy

    (37 reviews)

    My partner and I rescued Sanchez from Falkenburg pound. When we brought him home, he immediately…read moretried to hump the 3 female dogs and 1 male dog that we already have which of course started some fights. At that point, we decided to enroll with Sit & Stay Academy. From what we saw the facility is clean and well-kept. The dogs are in large cages and we did not see "overcrowding" that the others are reporting. From what we saw, the staff are very attentive to the dogs there. Clark is great and definitely know their stuff! Sanchez was there for about 8-9 months with weekly visits/training classes for ourselves. We have had Sanchez home for about 2 months now. He is like a new dog. He does not have any desire to hump the other dogs. He really doesn't want anything to do with them in terms of messing with them. They can all lay beside each other and nothing bad happens. Yes, the training can look a bit rough, but that's because we haven't done training on any of our dogs and it was new to us. The program was definitely worth the money. Sanchez is super obedient now and life is great. Thank you Sit & Stay Academy!!

    What a terrible place for a dog. If you want your dog abused then take him/her to sit n stay. Lexie…read morethe trainer yanked my dogs neck so hard I had to take her to the vet. She's got 2 torn muscles in her neck. Please I'm begging you please do not take your dog to this hell hole. Don't believe me ? Ask to go in the back and see the cages small and stacked up on each other. It's over crowded and there are multiple open cases against this place in hillsborgh county.

    Canine Behavioral Therapy

    Canine Behavioral Therapy

    (9 reviews)

    Cheyenne did amazing work with my 90+ pound German Shepherd puppy. We were struggling with walking…read morerespecting boundaries and holding commands especially when she became larger. My puppy came home after the 2 week boot camp a different dog. She has learned how to chill and relax we are having great walks together and hang out time has become more enjoyable.

    On March 16th, 2024 we sent our 8 month old dog, Luca to be trained by Cheyenne Two-Axe at her…read morefacility, Canine Behavioral Training in South Elgin. We gave her $3,860 for a 28 day program. From the beginning she knew we were going to be in Florida visiting family for 7 days during the time he was in Cheyenne's care. We gave her a collar with an airtag (she even commented on how it was a good idea). She assured us everything would be fine. We received videos of training every couple of days. On Monday, March 16th 2024 I received a phone call from Cheyenne who was frantic and said that she had lost our dog Luca. She said she went to go get water and left him outside in her fenced yard for no more than five minutes. He was not wearing the collar with the airtag we provided. I asked why and she stated because he was in a crate and they don't have them wear collars in the crate due to safety concerns. I understand and agree with the safety aspect, but every dog expert I talked to said he should have had his collar on the moment he was out of the crate. After looking at the training videos she sent me again Luca was not wearing his collar in any of them. At this point, she said she was unsure of how he got out but would inform me of what was going on. She later stated that one of the latches of the gate was flipped up and that's how she thinks he got out. I asked if she had cameras and she stated she did not. She posted on local Facebook groups and so did I. I was still in Florida at this time and reached out to Illinois Lost Dogs who assisted me in putting together a flyer which I sent to Cheyenne. I also had some family out looking for him and sending flyers. Throughout this search it was very clear that Cheyenne was not sure of what to do. I was communicating with ILD and they were providing guidance which I then communicated to Cheyenne. I was basically running dispatch from Florida. I did not sleep for the next 8 days. I would message Cheyenne every morning and normally it took about an hour to get back which she stated she had to take care of other dogs at her facility and then would flyer and do what was needed. She did send several texts that she couldn't express how sorry she was and she would find Luca and "do right by us". I never wrote anything negative about her or her facility until now. I had my brother looking in the area (which he missed time from work in order to do so), I had a family friend volunteer her time with a scent tracking dog, and was constantly on socail media tracking sighting. We had a few sightings here and there. Cheyenne did find a drone operator whom she paid the first time. On Wednesday Cheyenne texted me that she was still willing to help, but that she had spent over 1k to search for him and couldn't financially do anymore. My family and I had spent over 2k at this point ourselves (plus the cost of the training), but I said I understood. Through talking with different organizations they said that it did not seem that Cheyenne was equipped to handle the situation and that I needed to take over the search. We cut our vacation short (not that we were able to enjoy it anyways) and spent $1,500 to get a last minute flight to go home. Once we arrived home Cheyenne let me know that she would help as she could, but would be deferring to me to lead the search. We came home early Thursday morning and were basically out all day every day until he was found Monday. When we arrived at the facility on Thursday, Cheyenne was out getting lunch and left Luca's stuff on a table outside of the door of the facility. Upon inspection, we found there was a hole at the back of the fence (picture below). I will be honest, I did not disclose this to her until later because I did not want it to affect us finding Luca. I bought flyers, 4 drone flights, multiple cameras, and supplies. Cheyenne did say she would help as she could, but something happened with the tire on her car.There were days during our search where I did not hear from her until I messaged her. Thankfully we were able to find Luca. Including the training, flight home, and various expenses we were out over 10k. When we first discussed repayment, she disclosed that her insurance lapsed because she didn't get a notice from her insurance company, in my opinion that's the responsibility of the business owner. She was able to somehow get it reinstated, but had no clue regarding her coverage or how it worked. She also was shocked when I said there was a hole in the fence. She still feels that he got out by lifting the latch but agreed that it was not suitable for a training facility and was in the process of replacing it. We ended up receiving a little over $4,800 for our expenses but was told her business was likely closing as a result. She has refused to do anymore. EDIT: Cheyenne is blatantly lying that we asked for 10k in pain and suffering so I have included an email where I actually said I was willing to take less than our expenses.

    Petco - pet_training - Updated May 2026

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