I have never really had any bad experiences here until yesterday and this experience blew it for me for petco customer service. My boyfriend and I bought a couch from an owner who had animals. We have a male German shepherd boxer mix who pees on anything and everything another animal has been on. I called this store at about 5:45 knowing they close at 6, mind you I live directly across the street from this store so it would take me less than 2 minutes to drive there. I explained to the sales rep on the phone "Maddie" that we were looking for a spray we could spray on the couch to keep our dog from remarking. She said they did have a product that could help and I said awesome my boyfriend is on his way right now...she interrupted me and said "umm no he is not, not right now he's not. We are closed." I said ummm...you close at 6 correct? It's 5:50? We live right across the street...she laughed and said "yea whatever goodluck" and hung up on me. I have NEVER been so angry and felt more disrespected in my life!! My boyfriend flew over to the store and got there with 6 minutes to spare. He asked while he was there who was disrespectful and pissed off his girlfriend on the phone. Well..just so happens Maddie was the one ringing him out. She said "I'm sorry our clocks are five minutes fast I guess" he began to explain it does not matter if they are 2 minutes past, you guys are here to provide customer service and you are here until closing regardless and the way she spoke to me was the worst customer service I have ever experienced and I was so disgusted I called back and made sure to get her name. I will not be returning to this Petco. Pet smart it is...I really hope this is not normal customer service there. Shame on you. I was just reading through all of the complaints as well...and they all talk about terrible customer service and all the responses are generic and the same "we will coach them to do better" wow. read more

Petco - Pet Stores Near Me - Citrus Heights, California

Every single time I try to order anything I want online they are out of stock at every location near me..I mean EVERYTHING I try to order. Its ridiculous and very frustrating. They need to take the items down if they don't have them. Although then they wouldn't have very much to put on their website. read more

I came into Petco this afternoon because I just got a puppy and I've never owned a pet. Jackie greeted me with a friendly "welcome in!" She asked if she could pet my puppy and asked if there was anything I was looking for specifically. Today was my first day having a puppy, ever, and I was a little overwhelmed. Jackie was so knowledgeable. She steered me in the best direction for all my needs. She helped me pick a good food option for my pup, the best toys, even helped me fit a harness for my little guy. She gave me a coupon book and let me know the girl up front would help me set up a pals account to use the coupons. Sarah helped ring me up. She set me up with a pals account and with all the coupons I saved $24. Puppies are expensive and I appreciate all the help these ladies gave me! I will be returning! read more

Petco - My pup I just got - Pet Stores Near Me - Citrus Heights, California

I really enjoy this location. The main fish guy is amazing! They always take care of my boyfriend and I if the fish die within a day for some reason. They stand behind replacements if the water checks out. Wide selection on fresh and salt water fish read more

I left this store as fast as I came in. The store is filthy dirty and employee service sucks ass!! I will never return again!

Our GSD always sheds but with Petco's shedless groom he looses much less hair and he smells sooo great. Chance loves all the groomers at Petco. read more

This was my first time at this store (we just moved) and was shocked at the poor customer service. I was greeted nicely when I arrived and found my way through the well stocked and straightened shelves. I found that our dog food was on sale (happy camper). So I packed it up and went to the register Normally I buy treats and toys for the dogs lol. When the clerk (Andrew) rung up my order the amount came up at regular price. So I inquired and he said that I needed a reward card to get that discount. Then asked me for the full amount. I paused for a second and I was the one that had to ask what is the rewards program and how do I sign up. He had a great opportunity to tell me. He did point to a form and said I would fill that out. Then asked for the amount again. Well. I again had to be the one to ask if I could apply for the program. He handed me the app. And I had to find a pen on his register to fill it out. I gave him my completed app, he tore his portion aside and put my potion the the side of the register (not back to me - huh ok). Then he asked me for the full amount. ???? When I asked if he could enter my information he said no that it takes a month ???? Really. Never heard of that. Oh and when I was completing the form he got a call..... "Yeah I think we have that. No I don't know how much it is. I think it's back there... Maybe $16-$20. Not sure. Ok by". Glad this isn't my store wow. So I called the rewards line. It was entered immediately and went in to get my discount. Guess I look at it as I was a brand new customer and they had a chance to make my experience a good one. Probably won't go back to that store ever again. And the gal who gave me my refund looked at me like I was nuts. But she was nice. read more

The grooming place is AWFUL. They NEVER answer their phone, and on top of that, they kept rescheduling my dog! I had called for an appointment, and they told me that they could do it the day I asked. Ok, perfect. They then call me a day before that appointment and say, "sorry, there was a scheduling error and we will see your dog at 11 instead of the agreed 12:30." I'm very busy, and I plan my day to the last minute. But, I say okay, fine. They he. call me THE DAY OF and say, "sorry, our groomer didn't come in, can you do another time or day?" Super unprofessional. Have I mentioned they never answer their phone? I HATE the grooming place here. Look elsewhere to wash your dog! read more

I took my 10 year old Yellow Labrador to be groomed and de-shed. I normally take him somewhere else locally every month or two. I am SO pleased with the experience we had at the Greenback store.The staff is friendly and thorough. My dog has not looked, SMELLED and felt this silky and soft in a long time. Just can't stop petting and snuggling him. Thank you grooming team! read more

Customer service at this location has always been bad. I typically go to the Elverta store, unfortunately when I went there today they were out of the food I need for my hungry pooches. I had the nice girl at my normal store call this Greenback location to see if they had it. Figured I would make a special trip since I needed the food. I was told greenback did have my food, they took my name and told me it would be waiting for me upon my arrival - since I was literally leaving the one store and going to another. I got to this location shopped around for a couple of other things I needed and proceeded to the cash register. I was met with a befuddled look by the employee, who informed me that if they called it should be up there. Alas it's not, (she meekly tried the ''maybe it just hasn't gotten up here yet excuse"), I walk back through the store to where I just was to pick up the 22 lb bag of food. At no point was I offered assistance. Once I cart the heavy bag of food back to the front, the female cashier has decided to push my stuff out of the way to continue to ring people and now I'm waiting in line. While I'm waiting the line grows and her female Asian coworker walks up, asks if a man (name already forgotten, Michael maybe??) had left yet, and to call him for backup and she walks away. Leaving a line of at least 10 people. Cashier calls for man, no luck.. Cashier calls for 'anybody who's available' to come and 'back her up'. Super professional. There is a reason I stay away from this dirty, understaffed store. Which was proven again today. Would have given zero stars if possible. Thanks! read more

This is an OK Petco location. It's in an older shopping center so it's an older store which isn't bad, but it doesn't seem to carry some of the selection that other stores do. I do like their "Treat Bar" with dog treats that you can mix and match and purchase by the pound. My dog always seems to love the tasty biscuits! I have had trouble finding a good selection of my cats favorite (and only) food, they seem to carry only the "pâté" and not the "filets" which will not work with my cat. #superpicky They have a good selection of everything else I have come for like toys and treats, but again it's a smaller store. Prices also seem to be more expensive than the Petsmart down the street, so I don't come here as often as I do there. When I do stop by the employees at the cash register are always friendly, but I haven't run into any employees working on the floor. It's a slower store, so I understand not as many employees. No worries! read more

After my experiences at the Fair Oaks location (see previous review) I was tempted to never shop at Petco again. But I called the Citrus Heights grooming department & they got me in ASAP. I told them how rude the Fair Oaks store had been & they were so sweet & warm. When I got there they oohed & ahhhhed over my pug & made him feel special. I will go here again when in town! And have been recommending them to my family that lives in Sac. read more

Such unfriendly, indifferent staff. It took forever for them to check the price of an item that was put in a clearance spot. Then they didn't honor the price( which they didn't HAVE to but I was waiting over 10 minutes with a crabby who kept saying things like, "You might want to go to another line. They're gonna take awhile..." to customers that would get in line) when the guy came back and just told her the price without even looking at us or asking why we would think it was on clearance. It was just a crappy experience and I won't ever go back. read more

They were out of flea and tick shampoo. I mean... it's a pet store. Come on now. I'm giving it 2 stars instead of 1 star only because it was on my way home and didn't have to make a special trip. read more

Well kept interior, considering the paw traffic ;) Picked up an all natural flea shampoo for my furry friend which smells pleasant. There is an array of choices even ones by Paul Mitchell (brilliant move on his part, however, random) and "Stud"....the Axe equivalent for male dogs. No joke. I opted for the PetCo all natural brand which also carries a DeSkunking wash which is a good steeple for Sacramento! read more

They refused to groom my fog because the vet mentioned a heart murmur. They called the vet and it is not even in the records. Because it's not staged or on record, but because it was mentioned she didn't fell comfortable grooming her. i asked her to call the vet back and she just refused to groom. If it was significant, O would understand- she's been groomed several times and this person just refused! read more

I hate this store. It's near impossible to get help. I've stood for almost 20 minutes waiting for someone to get me some fish, even after the cashier paged for help. I was tempted to serve myself. The prices are way too high, and the club card is near useless. No wait, it is useless. I'd rather go to the feedstore in Rio Linda. Also, if buying mealworms, check to make sure they're still alive. I don't think anyone there does. read more

Very disappointed. I've been using the grooming salon at this location since 2017. I had an appointment set for my dog in May and it was cancelled by Petco because of Covid19. I've been trying for the last three days to rebook an appointment by phone since your website says there are ZERO appointments for the entire month of June. I spoke to someone from the front end of the store who said your groomer called out sick TODAY and completely ignored that id told her I've been trying for days. You really only have ONE groomer ??? I'll be taking my pet somewhere else. Very disappointing. Your employees should be contacting the customers you all cancelled on. read more

I will never have my dog groomed here again! If you are unaware they perform the barbaric treatment of tweezing dog ears!! Yes.. I had never even heard of it until my dog came back swinging his head every 5 minutes! Had to take him to the vet who informed me of the disgusting cruel ear tweezing! My dog had inflamed ear canals! Also they shaved his entire body accept his tail and later told me the groomer did that because my dog got "nippy"! My dog has been to Petco 4 times previously and they have told me over and over again what a great dog he is!! So basically someone man handled him and got him upset and they didn't have enough patience and care to do it right!!! They did refund me!!!! read more

I would like to start off by saying that this store sucks. They barely have anything stocked ever, always running out of cat litter, food, and medicine for my cat- I only come here if I absolutely have to because it's close to my house. They also must have issues with communication between staff because every other time I go I try and price match to petsmart or another store they say "we don't do that here", but then the very next time "oh we do price match". Then I have to spend 5 minutes pulling teeth and having the cashier call her manager because every time I'm proven right that they can price match! The cashiers act like the discount price match is coming out of their paychecks or something petco is ridiculously expensive anyway. I try and go down the street to petsmart or elsewhere if I can. Worst petco I've ever seen with the disorganization and supplies. read more

The customer service was a great experience for me. We found the submersible heater that fits our needs and picked up some treats for our other kids. The one bummer is that when I brought home the heater and went to hook it up, it was missing a suction cup. The people that helped us were friendly and knowledgeable about where we could find what we needed in the store. I will be going back there the next time I need something for my Ruby turtle. read more

The bathrooms need to be opened now. Interesting how passing money over the counter is safe, but going into a single person restroom is not. read more

I love this location. The employees are always knowledgeable and generous. I'm always greeted with a smile when I come in and my dog loves the attention. I gave four stars because there are pee spots from time to time. That's all though. It's kind of to be expected considering all the animals that go through on daily basis. read more

I had two appointments today Feb. 6 at Petco in Citrus Heights California. My two dogs received the first part of their Healthy Dog package 4 weeks ago and were to receive the rest of the vaccinations today at 6pm, including their rabies shots.  When I got to the store I was told they had canceled without any notification to me. As I was told at their first visit the balance of their shots is time-sensitive. If my dogs don't get their shots, I have to do them all over again. There are no openings at other Vetco services for more than another month. I am usually a very mild person but with money already being tight due to the pandemic, to be robbed of $300 is adding salt to the wound. The actual store might be fine, but this service is not. read more

The worst customer service at this location. They have false advertising here. We wont Be back at this location The Grooming lady. Her name is Kristina she tried to start an argument with my mother about what she saw on the advertisement and when we told her we aren't coming back because she was rude she made a comment saying that they have plenty of other dogs so us not coming wouldn't make a difference go to petsmart instead they would at least treat you like you have a worth to them there read more

This is my favorite petco in the area. Always stocked, always an employee to help you check out. I can get in and out so quick. Good layout. Employees are friendly always, and there is always ample carts so you don't have to lug heavy items thru the store. I have a petco 1 mile from my home but now I drive to this one because it's such a difference in how well this store is run. read more

These guys are great in grooming. My dogs love the groomers! They even send reminder when hair trim is due read more

Petco - Phoebe after spa day - Pet Stores Near Me - Citrus Heights, California

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SHOUTOUT TO THE WORKERS OF THIS PETCO!!!!!! This lady had a chihuahua that didn't have a collar that fit and the pup got loose and bolted for the door. The worker who saw it called out what sounded like "code fido" and all the workers literally physically dropped everything to find and catch the dog before it got to the door, where they had a worker shutting off the automatic doors. The guy who was manning the door noticed they weren't shutting fast enough and the dog was gaining ground and quite literally soccer goalie style dove and caught the pup like Tim Howard or something. This Petco is on greenback and is an extremely busy parking lot, little baby would not have made it long had he gotten through those doors. I'm so impressed by how well they handled everything they just earned themselves a lifelong customer! Give that guy a raise! read more

Just walked out because I was refused a cart when I needed to buy a 30lb cat litter and two 12 lb pound bags of cat food. Even after saying I was leaving because I can't carry 54 lbs of shit, I was not offered help. They work in customer service and this is not customer service. I will drive to the Arden location going forward. Petco is lucky to even get my business after this visit. read more

Took my dog Koda to get groomed this past Friday. The groomer Lori Taylor was the nicest and most efficient of any groomer I've experienced at Petco. She was super friendly and fast! Koda was finished in an hour; and he looked great! read more

Petco - Pet Stores Near Me - Citrus Heights, California

Went in to petco to buy my normal pet food for my 5 month old pit bull (purina 1 large breed puppy formula) they did not have it put so I asked them to check in the back for my bag. This bag normally runs around $40! A Gentleman names Andy walked out to us and asked how he could help. We told him we didn't see our normal bag on the floor and if could check the back. He proceeded with the question "I will absolutely check the back for you but I have one question, why purina?" Then he provided us information I had no idea about and how the dog food we were buying to say the least garbage. Not only did he recommended us a different bag for about $50 he walked us over and explained all the good things that will help my puppy. He provided a lot of helpful information and was not in a hurry to excuse us to get back to work. 5 stars for Andy's customer service!!!! read more

I came here to get a few things after work. I brought my cat litter container to refill it. I walked over to the litter area that has the refillable litter and one of the staff members was raking through it saying let me get out the clumps. I was a little confused at first but looked down and there were clumps everywhere in it. It looked as though a cat had been in there. I refill this litter up all the time, this was my first time at this location but I have never seen this issue anywhere else. It wasn't just a few clumps either they were all over as I was filling it up I was grabbing litter from different areas to try and avoid the clumps. If I weren't out of litter I would have waited and gone to a different location. This will be my last time refilling the bucket at this location. Gross! read more

Dumbest store ever. My husband bought something for our pet at another petco. It didnt fit our cage. I go to return it to this one the cashier goes do you have the card you used i told her no its my husbands she goes cant return. Wtf with receipt ? Store credit? Nope. Stupid ass return policy by them. Wont shop anymore read more

Never again. My dog came home acting traumatized for 4 days after leaving this place and has never acted like this after any other groomer. Jumping in fright and screaming over any little noise or movement. They had the audacity to say something was wrong with her hind legs when I picked her up, so not to take the blame for what ever rough handling they did. They had one large dog in the back barking nonstop because the leash would chock him if he tried to lay down. Another dog (Yorkshire) was screaming like it was in severe pain like the groomer was cutting too close to the flesh. My dog came home with blood on her private parts and keeps licking that area. I wouldn't take my dog back to that torture chamber if it were free. read more

This place is very sad I wish I could give zero. Their poor birds look sad and 95% their betas are dead. I didn't have my phone with me but I will be coming back to take pictures. I'm contacting management. If they even care. I'm absolutely mortified. read more

Ran in to get kitten food. There was not one single cart available for customers. There were no carts outside in the parking lot or in front of the store. There were very, VERY few customers in the store at the time too. Need cart for support and purchases....had to turn around and leave. Ended having to drive to PetSmart. read more

I have a very love/hate relationship with this store. It's extremely convenient to where I live so it's really the only pet store I go to. I have two cats and a dog so I am a very frequent customer. I spend hundreds of dollars here and due to how expensive having pets is, I take full advantage of their rewards program, coupons and also price matching. Recently I've run into a couple of issues with their staff members. I have a 7 month old pitbull who pulls on her leash like crazy. So I did a little bit of research on different training tools and decided on trying a Easy Walk harness. I read online that sizing the dog for the harness can get a little tricky so I decided to just take her with me when I went to buy it. I asked an associate if she could help me accurately size my puppy for the harness. She was very friendly and outgoing, but after we got the harness on I was skeptical. I looked at it and it just didn't look right, it kept tugging on my dog in weird ways when she would walk. Given, thats the entire point of it, but it just looked overly uncomfortably. I asked the girl if she was sure that was correct and she said yes, and even verified with another staff member. Once I got home I looked more into the directions it came with and it showed a picture of how the harness should look on, and how it shouldnt look. The harness on my dog definitely looked exactly like the picture of the way it shouldn't be. I took my dog and the harness back a few days later and asked another associate if she knew how to put this particular harness on. She assured me that she did, and she also put it on wrong and told me it was right. When I showed her the pictures in the instruction booklet, she looked confused and then said she would get someone else to help. Finally I spoke with a manager named EJ who at first put the harness on completely upside down. Then back the same way the last two employees had it. We decided to try a larger size, which somehow still didnt fit right. He said that it seems like her chest is just too big for it. I thought it was a little odd that my dog is one of few dogs that this harness just doesn't accommodate but at this point I was overly annoyed. I expressed my frustration and he did what good managers do, listen attentively and then offer a solution. The solution was that he would take the harness back (even though I didn't have the receipt or the original box with me) and give me the money back on a gift card. Which doesn't matter to me at all because I'll be buying things for my pets anyway. Basically I just told him that I was frustrated because he was the third person to help me with this situation, and the previous two had tried to convince me that they really did know what they were doing. I thought it was ironic how this place prides itself on friendly, knowledgeable staff, and yet the staff I had run into thus far, didn't seem to have much knowledge on that product. Then today, I go with my dog to pick out a few new toys and some treats. When I get up to the register, I gave another manager (Mike was his name I think) the gift card. When he ran it, the computer said it was an inactive card. GREAT. He said he needed to call corporate and verify the cards amount to make sure I hadn't used it somewhere else already. No big deal, I understand that, kinda sucks it's going to take awhile but whatever, I'll wait. I honestly don't even know how much time went by, maybe 15-20 minutes. The guy came out of the office still on the phone and apologized for the wait and said he would just honor it's full amount because of how ridiculously long this corporate phone call was taking. Then he started talking with someone on the phone who I guess must have verified the amount. At the end of the call he told the person on the phone that whoever he spoke to last needs to be addressed because they wanted him to tell me that there was nothing they could do for me which was a completely unacceptable answer. Thats why I'm giving 4 stars instead of 3. I appreciated that he didn't just take that as the answer because I would have been furious. He showed that he actually cared about his customers and the service that they provide. He even knocked off an extra couple bucks because of how long that process took. Thank you Mike! You ended this horrible experience on a much better note. read more

The grooming department is terrific. Andrea L. (#33) is the best. She always cleans up my maltipoo who spends weekends in Tahoe getting filthy and matted. He comes out looking so great. I would recommend her to anyone. Thanks Andrea!! read more

We come in quite often for pet food and other supplies. We have also taken puppy training classes with Noelle, who is fantastic. We recently made a purchase of a bark aid. Unfortunately it did not work on one of our five dogs so we had to return it. It was an easy return with a receipt and with in the 30 days. read more

I'm so angry at this place! I took my dog in for grooming and came home with fleas! why does it take three hours to groom a dog? I was not happy about that but them when she comes home she can't stop scratching! I take at look at her and she has fleas! I will never bring my dog to you again! read more