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    Vicky's Pet Chalet

    4.1 (32 reviews)
    Closed Closed

    Services - Vicky's Pet Chalet

    Bath and groom only

    Full grooming

    Pet haircut

    Vicky's Pet Chalet Photos

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    Reviews With Photos

    Rocky is excited by his new look!
    Joseph R.

    Took my pet Rocky in yesterday. His previous groomer closed and we were looking for a new home. Picked up my pet and he looked amazing, he even had an extra pep in his step. He couldn't wait to show off his new look, when he got home. I do believe we found our new home...definitely taking Rocky back for future groomings!!

    Raintree Lane's Air of Distraction 2 1/2 yrs old

    I had gone to Vicky's Pet Chalet several times over the last few years. I was satisfied with the grooming results on my 1 yr. old Pekingese over a year ago. I have since purchased another show quality purebred Pekingese & arranged for her to be trimmed & bathed.. When I brought her in, I specifically asked for her to be trimmed on her under carriage & her rear end. I also wanted her anal glands expressed & her paws & nails cut. Vicky stopped me by saying they didn't have time to do all of that but would bathe her which includes having her anal glands expressed, paws trimmed. I had to go to work and agreed. When I arrived to pick up my puppy KiKi, she was on the floor cowering under a grooming table with another dog on it & frightened. No one stopped to acknowledge me & I had to ask for my dog. Finally, an employee picked her up & handed her to me. As I was putting her in my car, I noticed she had poo poo on her bottom . I was NOT happy & should have brought her back in but she seemed traumatized already so I took her home. As I was driving, I received a call from the grooming salon telling me a dog named Bowser was ready to be picked up. I explained that they had the wrong dog owner & that they had mixed my phone number up with another client. I had to clean my puppy up before going back to work. When I got back to work, I received ANOTHER call from the grooming salon saying they had my puppies leash & harness and I could pick it up the next day. This meant I had to make ANOTHER trip there. What I really didn't like was the lack of communication. They did not smile & had a bad attitude which I noticed a few years ago but decided to overlook it if they did a good job grooming. The attitude was a bit snarky if you will. I know grooming is hard work but I ALSO work hard & can at least manage to engage in a friendly way with people. There seems to be a complete lack of passion and a lack of interest.At one point, I tried to illicit some form of conversation by asking Vicky what breed of dog is her favorite to groom. When her one word response was the Airdale , I knew it would be difficult to establish a rapport with her as terriers are not my cup of tea. Having to set our personal differences aside,it also concerned me that she didn't bother to ask me if I wanted bows put in my puppy's hair which I wanted. No one told me how my puppy behaved as this was her first professional groom. And finally,they did not trim her at all. My Pekingese get alot of attention & people ask me all the time where I take them. I used to promote Vicky's Pet Chalet but not anymore. The cost of the services should be posted somewhere but they are not- leaving you to guess as to what is actually included in the price of a bath,etc. I don't like guessing games when it comes to my dogs grooming. Very unprofessional, uncaring & indifferent. I will NOT be going back.

    Ghennis.

    Only VICTORIA can do this to my dog! I took him to another grooming salon prior to coming here & they wanted to SHAVE HIM! I couldn't do that to Ghennis! So I immediately searched up and tried to look for Victoria (mind you, she's worked on Ghennis before so I knew she was the only one who can work on him again). AT LAST, I found her again and will always take Ghennis to her! She's a miracle!

    Jennifer M.

    Love love this place my little Missy wasn't shaking when I picked her up in fact she was walking around and not in a cage. I been trying to find a place my dog wouldn't be scared or take to the back and god knows what there doing back there she not in a cage in a dryer for hours I love this place. They really care of your animals when you drop them off. They did the perfect hair cut on her. I'm so thankful our Dr Greenholz referred me to Vicky I will forever be taking my little Missy for all her grooming needs. Thank you for doing a suck a great jobs.

    Mr Copper

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    10 years ago

    Vicky always delivers top service at a fair price. She is thoughtful and talented. I highly recommend this groomer!

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    Ask the Community - Vicky's Pet Chalet

    Review Highlights - Vicky's Pet Chalet

    All of the staff saw I had a handful with my two dogs and even offered to help me take them to the car in the pouring rain, but Vicky helped me herself.

    Mentioned in 3 reviews

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    Gentle Touch Pet Salon - One Happy Pug

    Gentle Touch Pet Salon

    (121 reviews)

    Draco has been coming here for years to keep his hair looking his best. He's an older dog, so it's…read morereally important to me that he's handled with patience and care and they always deliver. The staff is friendly, professional, and genuinely seem to love what they do. Pricing is fair, and I always feel comfortable leaving him in their hands. I'll be so sad if they ever close :( we're customers for life.

    We've been bringing Frankie here for a while. Most times she comes home with an excellent cut,…read moresometimes the cut was a little crooked, however, she's very hyper and I'm sure wiggles. I had no problem with the price and work and always left a generous tip. Frankie started shaking when we showed up for recent grooming and seemed terrified to go in and especially to go behind the counter. I thought that kind of odd. The last time I picked her up the owner and groomer of Frankie began to whine and about to cry telling me what a tough time she had. She's done this before but this time it was very unprofessional. She complained that the cut we wanted was difficult and took her too much time. In the beginning if she found a problem she would call and I would tell her to go ahead and groom her anyway she needed to resolve an issue. I don't know why this was not the case. I don't know what happened to Frankie to make her dislike going to Gentle Touch and just fear it's because of the frustration the groomer projects when grooming her. Hopefully it was just that but still I fear it may have been more. Like I said the work is mostly exceptional but the way she whines about a job that frustrates her is very unprofessional. We are easy going people and it takes a lot to bother me but this certainly does. I've read other peoples reviews that stated they felt guilt after she tells them of a difficult groom. I'm paraphrasing of course. She would do well not to show her emotions to her customers. I've taken Frankie to a new salon and the two girls are so wonderful with them and show genuine love for clients pets. I won't say where I'm taking them now because that would not be appropriate in this review. I do wish Gentle Touch well and appreciated the majority of their service. I just think SHE can do better with her clients. I'm sure I'll get some long retort from this as that seems to be the case with most people with a complaint on here. Good day all.

    Bonnie's Pet Grooming - Bonnie's Grooming 5

    Bonnie's Pet Grooming

    (117 reviews)

    My favorite groomer ever. Rebecca and staff are awesome. My little guy loves it there. I will NEVER…read morego back to that horrible place again. This is the place to go. My Dillon loves it so much. Thank you ‍

    My last review was some five years ago. My Kitty has been there a few times since then, and so I…read morewanted to update my review. Every now and then, Willi"s fur starts to get matted. When it's that' time, I take her in to the groomer. I called in earlier in the week and explained the situation, I also explained that at this point, she is 15 years old. I was told, bring her in on Saturday, and we will take a look at her. We will groom her if we feel it is safe to do so. They had me bring her in at 7 AM. I had absolutely no problem with that whatsoever, because they wanted to get her groomed before all of the dogs start coming in. I thought that was very nice of them. Less stress. I brought her in, and I was met by Sherry. Sherry was very friendly, and she listened to what I had to say, she looked the cat over, and said that it could be done. We decided on a "lion cut" where the head stays the same, and there is a "poof" at the end of the tail. They offer a bathing along with the grooming, but the last time I was here, they recommended not to do it because of her age. They felt it would be too stressful. That was very nice of them to advise me of that. So again, this time, a bath was off the table... About an hour later, I got a call from Sherry. Willi was all done. Sherry told me that she handled the grooming very well. Five years ago, the price was $60, this time, it was only $85, plus a nice tip, of course. That's not a bad price increase for five years. To keep their prices down, they do not take plastic, it's just cash or check. If Willi needs another grooming down the road, she will be back. if this is it for her, and somewhere down the road, I get a new kitty, that kitty would also come here. Thank you again for all your kindness.

    Vicky's Pet Chalet - groomer - Updated May 2026

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