this is not a good place for boarding or grooming for your dog! the owner is a jerk mr. dale mathews he is white hair evil old man. lets start off with the boarding. if you love and care about your dog like i do dont take your dog here. i thought they hire someone to watch over your dog at night and take them for go to bathroom outside. this is not the case. they leave your dog there at 5pm or 5:30pm and leave them there until 7:30am or 8am in the morning. this is unacceptable. who lets there dog wait for 14 or 15 hours before letting them go outside to release themselves. you would be better off taking them to petsmart hotel. they are $15-more per night its worth it. they are being negleted and abused letting a dog sit there all night long without releasing themselves. the owner is a jerk all he cares about is making his little bit of money. he is very disrespectful to his customers. like we owe him something.you owe us to take care of our animals you jerk. the groomer dont let me get started. i took my australian shepherd that i bought from dessertwillowaussies.com i have papers on him. i called they quoted me $55 to groom my dog a bath and a haircut for summer. i take him to petsmart always but all surrounding stores grooming is 1 week out i couldnt wait i am moving to a new place he needs haircut. i take my dog and i go to pick him up this jerk the owner mr. dale matthews tells me he is now charging me $75 for my dogs grooming. i asked him why he says because you lied your dog is a german shephard. he was trying to sterotype me to say i cant afford full bread australian shephard i advised him he is full blood australian shephard i have pappers and spent $1000 for my dog and $450 to have him shipped her from new mexico. i told him i am going to pay what you quoted me and i am getting my dog today. he told me you pay $75 or i keep your dog. he said this was a hard dog to groom. he says i bet petsmart would charge you $100 i said you are wrong they charge me $60 to groom my dog. i told him you need to work with me based on the price you quoted me i didnt bring $75 with me to pick my dog up this jerk told me you pay $60 and never come back again. i said sounds great i will never bring my dog back to this place. he yells and me and my dogs haircut is ok but he has razor burns and cuts like previous reviews all over his stomach area which makes no sense. they are using old blades and not cleaning them properly after each grooming. i am going to filing a complaint against this company. they need to be reported for animal cruelty for the way they treat the dogs in the grooming and the boarding area. this place should be closed down. the owner #1 jerk in mesquite tells me i have been doing this for 10 years there is someone always trying to get over on me. i say so you have been abusing dogs for over 10 years you need to be out of business this is too long to be hurting dogs. one day is too long to be abusing any dog. i wish we had dog police here so i can report this place. if you love and care about your dog pay a few more dollars to make sure your dog is cared for and in a safe place able to use th bathroom. my dog wont go to bathroom in the place where he sleeps so he waited for over 14 or 15 hours for someone to let him out to go to the bathroom this makes me so sad i paid for this place to torture my dog and make him wait to go to the bathroom and i paid $60 for them to cut and scrape my babies stomache up i will provide pics . read more

Why is Matted Hair dangerous to the health of your pet? Well, here are a few reasons: 1) The matted hair can trap moisture, bugs, fleas, bacteria and other nasty things. Who knows what's festering underneath that "living" blanket. You won't find out until he is groomed. Sores may have developed under the mats, and these may be aggravated and ripped by the clipper blade. 2) When hair is this matted, groomers have to use a very low blade in order to get underneath the hair and cut it off. This puts a sharp, fast moving, hot piece of metal (the blade) right against the skin of your pet. This may result in razor burn or serious skin irritation, at best, and if your dog moves or jumps at the wrong moment, may result in a nick or serious cut. Many grooming shops, including the big box ones, won't accept matted dogs for this very reason...too much liability. Many of these "rejected" dogs come to our shop. We accept most of them, and haven't had any serious problems (except for razor burn/irritation), but we have rejected a few, and sent them to the veterinary practice down the street from us (Girard Veterinary Clinical, 2806 West Girard Avenue, Philadelphia, PA 19130). The vet can sedate the dog, then shave it down with surgical blades. 3) Bloody ear tips, or what we call "hematomas". This happens when a dog comes in with severely matted ears. Basically, the hair on the outside of the ears has matted into one solid mass of hair, making it hard to even identify the ear. The tightness of the mats can cause the very delicate blood vessels in the tips of the ears to burst, causing blood to pool under the hair at the tips of the ears. When we shave off the matted hair, the blood starts seeping through the tips of the ears. We have NOT cut the ears, but with the removal of the tightly bound hair, the pooling blood is now free to leak out through the ear flaps. Once the hair has been shaved off, the dog's natural instinct is to shake his head, causing the ears to whip around and blood to going flying. We recommend cutting the end off of a sock and pulling it over the dog's head....sort of like a hoodie. It should be tight enough to remain on the dog's head and keep his ears from flapping, but loose enough, so the dog can move his head comfortably. As always, have your vet check out your dog's ears, but please be honest and explain why his ears are bleeding. Don't blame the groomer and say the groomer cut your dog's ears (as some of our customers have done). 4) Finally, it's very uncomfortable for your pet to have his hair matted (try going without washing your hair or combing it for 3 or 4 months, then see how comfortable you are), it doesn't look good, reflects poorly on you - the owner - and will greatly inflate your grooming costs (we charge more for matted animals), plus expose your pet to possible grooming accidents. Bottom line - comb out and brush out your dog or cat several times per week. Use a metal comb and/or a slicker brush (ask your local pet retailer for a slicker brush); use treats to bribe your pet, if necessary. And, get your dog or long hair cat groomed on a regular basis. For long hair dog breeds, we recommend every 5 to 8 weeks. Cats don't need to be groomed that often, but need to be brushed frequently, by the owner read more

Sherry G. Reading your review and doing a little research I found that their managers were more than likely correct, your vet (if he/she really said your pup died from this flea treatment) is probably an idiot. I called P'etcetera and asked what flea shampoo they use. It's called Bio-Groom. I then looked up said shampoo and found... Flea & Tick Shampoo Protein-Lanolin Enriched - 1 Bottle Makes 5 Pyrethrins, nature's own insecticide, has been added to a baby-mild Protein-Lanolin Shampoo base providing maximum effectiveness in killing fleas, lice, and ticks. Cleans gently without stripping essential oils from skin and gives the coat a healthy sheen. Rinses easily leaving the coat manageable and fresh smelling. Safe for puppies and kittens. Biodegradable, pH balanced. Were I a groomer I would more than likely choose this shampoo also. I personally have 2 yellow labs. Both have been to the vet because of "over scratching" on separate occasions. Both times the vet found no fleas. Both times, the vet was wrong. Both times the young man at P'etcetera showed me the fleas. Both times they bathed the dogs to get rid of the fleas, suggested different topical and prescription preventive treatments and answered questions about treating my yard and home. I don't know all of your details, but you obviously needed to point a finger in some direction. If I honestly thought the shampoo killed my dog and was so worried that it might kill others, I'm pretty sure my attention would be on the company that makes the shampoo, not the businesses who use it. It all just sounds a little fishy to me. This shampoo has been around for a very long time. I also looked up Pyrethrins, they are organic and CAN be synthesized. You picked one part of that and made it "your own". I wouldn't have paid your vet bill either. I may have also been rude to you had you accused me of killing your dog. You actually sound like a disgruntled employee. If not, and you're pup truly died, I'm sorry for their loss. However, your claims that a safe shampoo killed your pup, seem far fetched and definitely not the responsibility of the small business owner. Certainly not by neglect or carelessness as you claim. Treating your dog for fleas is helpful to the animal, not neglectful or careless. I hope since your review you've done the same research that took me 15 minutes and would hope you retract your statements. These people have been nothing but professional towards me and kind to my boys. They genuinely smile when they see dogs come through the door. You can see they love animals and are anything but neglectful and careless. read more

My dog died because of a flea treatment not authorized by me because of the pyrethrin in the flea shampoo. She was at the vet the day before and was flea free. They claimed 40 fleas were in the same area the vet checked. When I picked her up she was very lethargic vomiting and diarrhea. I took her to the vet and they kept her and gave her an IV and bathed her to try and get what hadn't penetrated into her skin off her. It was to late. My baby died because of their neglect and carelessness. I gave them 2 chances to just pay the vet bill and make it right. Two men I spoke to were very rude and said my vet was an idiot. The pyrethrin in the flea treatment is not all natural like they claim it is a synthetic and man made. I will be calling my lawyer Monday morning. Update: Called my lawyer, BBB. Yelp social media and am filling suit against these people! read more

I can't recommend this groomer enough! We actually travel all the way from Ohio because they're truly the best. My dogs are very shy and nervous, which usually makes grooming stressful, but every time we come here they're excited to go in and always leave happy. The owners and staff are incredibly kind, patient, and genuinely care about every animal they work with. They always treat my dogs with so much love and make them feel safe. My entire family brings our pets here because we trust them completely. We've also boarded our dogs here, and they had the best time! It was so comforting knowing they were well cared for, getting to play, and spending time with such an amazing staff. If you're looking for a groomer that treats your pets like family, this is the place. The drive is 100% worth it, and we'll continue coming back! read more

I have taken my teacup poodles to P'Etcetera for years. We now use their boarding service for Toby and Gabe. I can't say enough good things about the excellent grooming service and the beautiful boarding facility. I have recommended them to several of my friends, who are also very happy with the service and love their pets receive. read more

**BEWARE** Again, if you love your fur babies find a better place! Owner is rude, nasty, and only in it for the money. DO NOT LET HIS FRIENDLY OUTLOOK FOOL YOU!!! Do some research on him, and this place before you leave you pets there! Simply this place should be closed down. Believe my warning or you will be sorry!!! read more

Please be aware that they do not let the dogs go outside in that large back yard. The dogs that board there sometimes for even months at a time are not let in the back yard. If you leave your dogs there they will stay in the cage. The staff is grouchy and do not seem to like the dogs or being there at all. read more

Great place for Grooming and Boarding! The staff get to know your pets and actually spend time with them, as opposed to rolling as many as possible in and out trying to make a buck. The haircuts are incredible and their newly remodeled kennels and back yard are beautiful and inviting. read more

John and Chelsea are fantastic and they care for my dog as if he were their own. I can call at any time and they always work me in. Thanks guys keep up the great work. I would recommend them to anyone who loves their pet. read more

Worst place ever! I love my dogs too much to send them here. Both Dale the owner and Jennifer the employee are RUDE to their customers---I would hate to think what they might do to a dog that is not docile. read more

Our Furbabies look absolutely gorgeous! We are always satisfied with the loving care and quailty that they have provided for our Furbabies, Yoshi and Fuji! Thank y'all so much John! :) read more

This is an awesome place! Have been taking my dogs here for a very long time! John the manager is awesome and Beth the groomer rocks! Great place to take your pets! ;-) read more

what an embarrassment of a business. hope the owner gets therapy. shameful and i have shared many articles, posts and others to make sure no one comes here. read more

They always do such a dog job on my baby. My dog hates not being with me but runs into P'Etcetera! I would def recommend them.

he treats people like garbage look at the tik toks if you don't believe me it's actually insane how he still has a buisness

Worst place to go too, I went here during summer for my trip and yeah I encountered a bitter woman that works here

I wish I could give a 0/10!!!!! never go here for anything pet related. horrible towards people and pets.

The owner is rude as hell! Don't take your dog! Idk how you can trust the owner with your fur baby's!