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    Hounds Town - Sunnyvale

    3.3 (3 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Hounds Town - Sunnyvale

    Pet boarding

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    Kinder Kritter

    Kinder Kritter

    4.0
    (61 reviews)

    I received a message from John Michael and Kathy, the owners, regarding my concerns. They have…read morereviewed the training with their staff and addressed the issue. I have since dropped my Ramsay baby off again for grooming and have been very happy with the experience.

    I've taken my rescue dogs to Kinder Critter for grooming and have always appreciated the kindness…read moreof their groomer, Amber. Unfortunately, my recent interaction with the owner was one of the worst and shocking customer service experiences I've ever had. One of my dogs is a high-anxiety rescue who requires medication for grooming, and couldn't be groomed that day due to construction noise going on at the facility. When I asked to briefly speak with the owner about the situation, he interrupted me before I could explain and said, "That noise is not our problem. I don't care." When I questioned that response, he repeated, "I don't care. Just leave." I was honestly stunned and simply picked up my dogs and left. A few minutes later he called me. Instead of speaking to me in a professional way, he immediately justified his behavior by saying he was stressed because of the construction. When I told him I wasn't returning he called me a "two-faced b****" and told me to "f*** off" before hanging up on me. The front desk staff were kind and professional, and Amber has always been wonderful with my dogs. But the way I was spoken to by the owner was shocking and completely unacceptable. Pet owners trust businesses like this with animals that are essentially members of their family. Being told "I don't care" twice by the person running the business, followed by that kind of treatment, destroyed any confidence I had in returning. Because of this experience, I will not be bringing my dogs back.

    Hounds Town - Sunnyvale - groomer - Updated July 2026

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