I am so broken for what this place did to me today. I connected to a dog, Bobby, they had on their…read moresite for a month. I read his description and saw his picture and I just knew he was meant for me, you know. I called them, they sent me a form to fill and filled it honestly. They called me to set the date for the meet and great and with more addition question like, where you live? Have you lived with a big dog? Etc. I ended the call with high hopes cause everything was going amazing and I thought this was it! I'm getting a companion in my life I can care for. He was my baby on my mind already. The day of meet and greet came by which was today, went in 30 minutes early cause I was anxious, it's like having a new baby. I had everything ready for him at my home. Have been preparing ever since I got the call. I showed up and i could tell straight ahead, he wasn't going home with me. The employee didn't even want to let me through the animal shelter door. Asking question about where I live and how often I'm home. Making excuses like he's big, he's strong, he needs training, he has separation anxiety, did they let you know about that?, who did you speak to? Then after all that, they started suggesting other dogs for me. Like how insensitive are this people. A dog is a lifetime companion and you're choosing different dogs for me like it's a temporary situation for me. I'm not a fostering the dog. I connected to the dog I choose, he is the one I see in my life and they treated him like he's a chess piece to me. I said I would do whatever suggestions you want. I will hire a trainer, I will get medication for this anxiety, I would have a caretaker with him when I'm at work so he doesn't get anxious, anything and everything you tell me to give him a good life, I would do. They finally let me meet him and I was in love with him. He was so beautiful and I could just see how he would change my life. But I knew I had to leave him behind. I'm writing this review in pieces, mentally, I left the animal shelter in tears. It's like going to the hospital excepting a baby only for them to tell you it won't be happening. Coming home to all the things that you got and did for him to feel at home in your home is so heartbreaking and something I never knew I would experience like this. I am gonna try again to find my forever companion but after my experience today, I need a few months to mourn my almost baby. My advice to the animal shelter east service, please include issues and concerns of the dog on the description and what's family and living conditions works for them . I hope this review is a lesson for you guys to do better.

The shelter is completely disorganized and truly makes me question their priority of the animal's…read morewellbeing. On Wednesday, I saw a dog that was available that was perfect for me. I've rescued dogs my whole life and knew this would be the perfect home. They do not accept emails so I set an alarm to be up and ready for their opening at 10:30 to be able to call. I get through, and the 7 million directory voices make me press a bunch of things until I finally get their *full* voicemail where it says try again later and the phone then automatically hangs up. From then on for hours the line was busy and I could not get through to even a ring. I took screenshots of all this. I got a hold of a human by noon and at this point the dog was already taken because "phones were off the hooks." I know.. I was the first caller so he would have been mine. Then that night, I see an add for another sweet dog in the West location's shelter. Perfect. I set an alarm and THE SAME THING HAPPENS. Now I lost two dogs that I would have been perfect for and kudos to the person who got through to a human because I genuinely do not know how they did it. All I can say is if your priority is rehoming the dog into a good family, the dog should not be "claimed" between 1030 to noon, without background checks and inspection. Regardless, now I'm upset because it seems like the shelter's priority is who has the quickest fingers to dial, rather than who will make a stable home for a rescue dog. Also, it's covid- get a call waiting system.

Large location, great selection of cat and dog food, toys, and other items. Sometimes they feature…read morepets you can adopt. Newt was the cutest, so sad I didn't take him home with me! They also have raw food at this location and a large assortment of dried bones and such for dogs.

I was in the store tonight to purchase food for my kitty. Wow the store looked so clean and…read moreorganized! Serenity and Adam were so kind. Both were working so hard while I shopped. Thank you for caring about the store and treating me so kind. Theresa Don Way Location Don Mills and Lawrence plaza

NOT RECOMMENDING BECAUSE OF LACK OF TRANSPARENCY, RESPONSIBILITY AND CLARITY and lack of knowledge…read more I'm writing this with a very heavy heart. My 2.5-month-old kitten became extremely sick--vomiting, diarrhea, lethargy. I was scared and desperate to help her. I called Hwy 401 Warden Pet Hospital clinic early morning and they told me I could come in later at 11am OR going to emergency if I can't wait. I trusted them because I wanted her dr to visit her (Dr. Puneetpal Singh) The vet examined her, did bloodwork and x-rays, and said everything looked normal. He told me she tested negative for leukemia, gave me food and medication, and sent us home. At no point did he mention the possibility of PANLEUKOPENIA--a disease that I've now learned is extremely dangerous and often fatal for kittens. They didn't tell me they couldn't test for it. They didn't warn me of how quickly things could go wrong. They didn't tell me I might lose her if I didn't act fast. Dr just pushed me to do the x-ray and even told me to come back tomorrow to do the CT- scan if she didn't eat the food. They didn't even think about the chance of panleukopenia. THEY PUT THEIR CLINIC AND ALL THE OTHER PETS IN RISK BY NOT CONSIDERING THE WORST CASE. She got worse that same night. I rushed her to an emergency hospital, and she was immediately isolated and diagnosed with panleukopenia. They told me that panleukopenia is the first and most probable scenario that should be checked with this symptoms. She was hospitalized and is now fighting for her life. If I had waited any longer, she might have died at home in my arms. I can't describe the emotional pain and fear I've gone through in the last 48 hours. I am emotionally damaged from this experience, and I will carry it with me. When I called the clinic to ask why they didn't tell me any of this, they refused to take responsibility. I asked for a refund of $1,209.06 that I paid, They refused. They kept repeating that "emergency would have been the better option," but they never explained why. I'm not a vet--I needed their guidance, and they failed me. I'm writing this review not out of anger, but out of heartbreak. I don't want any other pet parent to go through this. If your animal is seriously ill, please go straight to emergency. And to the clinic: you need to do better. Be honest, be transparent, and stop putting lives at risk through silence. I will continue asking for answer until clinic give us the proper explanation. Did they informed all the other clients who were at clinic the same date at April 15th? did they let them know my kitten has panleukopenia and asked them to take proper action?

if i could give this negative stars i would... thats how bad it is.... please do not take your pet…read morehere.. despite the fake 4.7 reviews they are really one of the worst animal hospitals in the city. they killed my dog . and i heard of way more animals whos health issues were neglected and the animal past away... all they care about is money and they are not very educated on the medications they give.... if you want to bury your pet go here, if you want it to live go elsewhere i suggest kahu animal hospital where they actually care but there are way more better alternatives then this place.. this place the staff is rude and they overcharge even for vist.. kahu works with you...so do many others... be smart , dont go to this one !!! they should be investigated and shut down.... animal killers!!!!

I had an appointment at 4:30 pm to euthanize my sick dying cat. I was told I HAD to he there by 430…read moreto allow for time to close the clinic at 6. Got there at 4:20 pm with my cat in my arms wrapped in a blanket to find a note on the door " closed early today, will be back tomorrow at 10 am. Like..thanks for not calling me and letting me know I had to make other arrangements and sit in your parking lot frantically calling other vets around that could take us on zero notice. ​

USELESS! DO NOT TAKE YOUR ANIMAL HERE…read more Took my cat here with an ear problem. Vet was scared of my cat! Failed to do a proper full examination of my cat In the end he forcefully cleaned my cat's ears. Prescribed a GEL to put in my ear 8 drops a day? How can you determine drops with a gel? The office was dirty, and after the gel did not work, I took my cat to another vet who did a proper examination and couldn't believe the prescription of gel for an ear infection! Uselss admin staff incompetent Veternarians they only want money do not care about your pet

I wanted to warn people about this particular rescue we adopted our rat terrier from…read more There have been multiple issues including the fact that before we started fostering our dog we repeatedly let them know that biting was not something we could handle. The day we pick him up after a 3 hour delay, he is almost microchipped a second time, I'm informed he bites. The other day he snapped at my partner and contacted the rescue about what to do and they showed zero empathy or accountability and said that if I sent photos of him they could put him on petfinder. In their rescue headline it says that coordinators were available for help and guidance however, during my time of fostering I wasn't given any instruction, no one checked in with me and the treasurer of the organization also added pressure for me to sign and pay the fee for his adoption and made a remark that he wasn't my dog until I had signed everything, when I had only started fostering him for 2 weeks. This rescue is full of people who are unfit to work with people and the lack of transparency about his behaviours is concerning for further adopters. It left a bitter taste in my mouth and I feel as someone who has managed a non profit that even if they are operating at capacity they are not meeting the minimum of making sure the homes the dogs go to are prepared. Very irresponsible.

We adopted our Jack Russell/Chihuahua/Australian Cattle Dog mix from the Jack Russell Network of…read moreCanada (JRNC) in November 2020. This dog should never have been adopted to a city dweller. He spent the first 6 years of his life in a country setting, where he was allowed out for the whole day and only came in at night. When we got him, he had been neutered just a few months earlier, and his tail was amputated. In the shelter he was first put into, he chewed his tail to the point that it became infected and had to be removed. Our home is in the middle of the city, with access to a small back yard, and 3 walks per day. Obviously this was not what he was used to and it was difficult for him to adjust. He was reactive to other dogs, lunging, barking and growling. Walks were never very pleasant. As time went by, he became more frustrated and eventually he attacked our adult daughter. He launched at her with his jaws around her nose and wouldn't release until my husband shouted at him. Fortunately our daughter didn't need stitches, just antibiotics. It wasn't his fault, I had brought a bit of food to him and my daughter bent over to pet him at the same time. According to an animal behaviourist I spoke to, the dog did not attack. What he did was to give a warning. We finally surrendered him back to the JRNC after more aggressive behaviour towards both of our adult children. And then we saw his profile on Petfinder, where they were saying he was good with older children and other dogs. Our family was shocked as we had told them in our email and on the surrender document that the dog should be in a rural home and no children. Our fear is that if he were to bite a child, then he would be put down. He doesn't deserve that. I emailed JRNC about our concerns and the only reply was from one of the coordinators who thought she was talking to the director. We were referred to as being a pain, and that we should be told not to contact them anymore. Please think twice about adopting from this rescue. They are rescuing too many dogs without the proper resources to help these dogs adjust. Many of the dogs are coming from Texas and Louisiana.

They have almost everything BUT, the poor small rodents are kept in really small cages. The…read morehamsters are over fed and look unhealthy, the guinea pigs don't have enough space to move around. They also sell products that aren't safe for rodents like pine bedding, small wire cages, and feeds that are lacking in nutrition.

Pretty clean & organized location. It's really spacious as well with great selection of inventory…read more It's located in a plaza with a decent amount of food spots so it's pretty convenient. One of their staff members, Dave, is super friendly & helpful. They have fish and other small animals as well as cats for adoption at the shop. Checkout can be slow if it get busy since there's usually just 1 cash open. They also offer grooming, pet training services, etc. parking is also pretty easy as there's a huge parking lot.

Tina and I love going to Wag - Tina is a treat monster and she always gets something special!!…read more Ruth sources everything to make sure she only sells products with the best and healthiest ingredients and that means a lot to us. We are on our way there now!!! Thanks WAG for being so amazing!

The owners go out of their way. They don't even really specialize in birds but they offered to…read moreorder me in my bird's food that otherwise is an extreme hassle for me to purchase in the city. If my cats are having any sort of problem they have suggestions - Good ones - And they don't always involve using their products. They're honest, knowledgeable and an independently owned business so support it!

This store has lots of everything. he staff are friendly. They have most everything I need for an…read moreaquarium & my dogs. I do wish they would leave 5-10 lb bag of foods, down lower. At least 2 bags, per brand. They are a great store. Staff are ready to help & their knowledgeable re-guarding what they sell.

Yes, this is a PetSmart now. I never went here when it was a Super Pet. But we like this location…read morebecause it has everything we need for our cat & it's the closest one to us. Also, we got our cat here in January from an adoption agency. We've never had a problem at this location in finding supplies or getting advice. And the cashiers know us now by sight as the ones who adopted our cat. LOL.

I haven't had too much experience with vet clinics since I''ve only had two cats. And the first cat…read moreI had was healthy until he got old. We had been living in Scarborough at the time so took him to a different clinic. But my husband is familiar with The Seneca Animal Clinic as he's had several animals under their care during his life. His vet Dr. Yearwood has always been kind, compassionate, knowledgable & informative. I would second my hubby's review of Dr. Yearwood. When we adopted our second cat we took him to Dr. Yearwood to be checked out. He was very good with our cat . And our cat seemed to like him as well. The clinic is clean, bright, & the staff have always been cheerful & courteous. Fees for things such as testing samples are a reasonable price. On a side note, I wouldn't go with the food recommendations he made for our cat, however. The special cat food he recommended doesn't match what I've read on cat nutrition. I've read many books now on cat nutrition & while I'm not an expert, I can see the results of the food we're feeding our cat as opposed to what he always used to eat. But from what I gather, all vets are trained to recommend the manufactured food by companies like Iams, etc. The problem is that large pet food manufacturers sponsor programs at vet schools. So they're led to believe this is healthy food for your cat or dog. Do the research & check it out. Don't just feed your animal the cheapest food you can get but the best food you can afford. Even making your own cat or dog food is healthier.

I am sadly very disappointed by the care given by Seneca Animal Clinic. I would give them zero…read morestars if that were possible. When my dog, Lucy was 6 months old, I brought her to get spayed. I am my Lucy's 4th home, but when I got her I was assured she hadn't been spayed. After putting her under anesthetic, the vet called me and told me they were sure she had been spayed already based on a scar she had on her underside. I told them I didn't know what to do. They offered me the opportunity to do a "free" ultrasound because there was a tech there that day. But because he was only a tech, I wouldn' t be able to legally hold up his ultrasound reading at a later time. After this "ultrasound", the vet called back and told me, Lucy had no uterus or ovaries. and they were 99% sure she had been spayed. but they could not say 100% AND it would be cruel if I told them to cut her open anyways and go on with the surgery and they highly advised against it. They also were rushing me to make a decision on this.... As these were the educated professionals, of course, I listened to them and didn't go on with surgery. They still charged me for the anesthesia. When my dog was 16 months old, I woke up one morning to my bed being covered in blood - my now damaged $400 weighted blanket. Lucy had gone into full heat. We called Animal Seneca Clinic. They said "this is rare but it happens. sometimes, a small part of the ovary can be left in after a "bad" spay and cause a dog to still go into heat. and since we told you we were only 99% sure she was spayed, there is nothing we can do for you. We will not be reimbursing you for any costs you endured with us or during her spay" It was not a fun two weeks for me or Lucy and not what I had wanted for my dog. Lucy was spayed yesterday. Thankfully, had a very safe spay with our since current and amazing vet Spinks vet. and guess what - Lucy was FULLY in tact! She had a full uterus and both whole ovaries. I was told that at 6 months, you are able to see the ovaries and uterus through an ultrasound and a dog must have their full uterus to go into full heat. FURTHERMORE, the scar on Lucy's underbelly is on her groin, not stomach - where spaying surgery takes place. And we were told her scar looks more like a scratch This is unfortunate it happened. And it is what it is now. Lucy is doing well which I am so grateful for. I think Seneca Animal Clinic showed a lot of negligence and I don't believe they dutifully took full responsibility in handling the best care for Lucy from the time of first bringing her in. I am not really sure what truthfully happened during her stay with Animal Seneca Clinic, but it definitely does not add up and I am very disappointed by how they handled it all. Make sure you are always getting second opinions on your beloved animals!

Stopped by a couple times to fruit flies for my boyfriend's frogs. My bf had COVID, so I picked up…read morethe frog food for him. I showed up with no online order and not really knowing what I needed or even what kind of frogs he had. I was unprepared. Oops! Both times, the staff asked me a couple questions and knew exactly what I needed for the frogs. A great experience both times!

This is such a fun store to visit especially if you have a reptile/amphibian/insect lover in the…read morefamily like I do. My daughter loves all things slithery and crawly so we get to come in here to gawk at the residents. We recently came in to pick up some flightless fruit flies to feed our baby mantis and the staff were very knowledgeable on how to prepare food and medium to grown our own next gen of fruit flies at home! This was super helpful as it's difficult to gauge how much fruit flies to buy once our mantis started growing bigger and eating more. I would continue to come in here, possibly to look for a next addition to our family!