I've adopted 2 pets from Toronto Animal Services North Region…read more First was Riley, an 8 year old Lhaso Apso who was found wandering the streets. From his condition, it was evident he was homeless for many weeks and unfortunately, showed signs of being abused. It took a few months for Riley to build his trust with humans again, but for the 6 years we had him, he brought untold happiness to our home. Recently, I've adopted another dog...Finnegan, a 1 year old Shih-Tzu/Pomeranian mix. Finn was turned in to animal services as his owners could no longer care for him. Like Riley before him, he has personality with a capital "P"....and has, in a months time, become an old friend. When thinking of adopting a pet, why not look at an animal shelter or humane society? They have numerous animals looking for what they call "forever homes'. Some animals come with little or no background, so they are assessed and information is provided based on professional observations. Some animals are turned in by their owners, for whatever reason, and some background information is available. Some animals are rescues from a life that is unfitting anything. Besides dogs and cats, they have other animals as well, rabbits, guinea pigs...the list goes on and on. The people that I have been fortunate enough to deal with at Toronto Animal Services North have been stellar. They truly love animals and are careful to ensure that pets available for adoption are placed with individuals who can provide proper care for them. Sorry if I can't recall names, but everyone there was pleasant, knowledgable and obviously loved their jobs. They made the adoption process so much more enjoyable and they seem thrilled when one of their animals finds a new home. The cost is minimal and there are companions waiting to be found here. Please, before visiting a pet store or breeder, give a pet in a shelter a chance. You won't be sorry

The only reason I'm not giving them a 1 star rating is that they might be good at the actual…read morespaying and neutering, but I never found out! Calling them for the last 2 weeks, no one ever answers the phone, literally, not once. I'm talking calling 20-30 times per day, 2-3 calls at a time. Then their answering machine....the message is literally 3 minutes long. THREE MINUTES for what should be: "Leave a message after the tone" !!! So leaving an actual message for callback is very frustrating, as the message says so much information it kills your entire train of thought. Among other info, the message stated that they will call you back within 24 hours. It's been a week, no callback again. When we did get through to them months ago, we asked for spaying of 2 of our cats. The receptionist was very rude and we felt like she was just trying to get us off the phone so she could go back to playing Solitaire on her computer. She told us the fax number where to send all of our info and that it set up through that. Ok, so I faxed all of our information about both our cats. We did not receive any call back or anything, so after 2+ weeks passed, I got frustrated and called them again. The same (rude) receptionist picked up and said that they did receive the faxes and booked the cats for spaying. One was due to be spayed the next day, and the other in a week! Needless to say I was very upset, since they first off, booked both my cats on different dates, even though I requested they both be done on the same day. More importantly, I was upset at the fact that no one called us to tell us about the booking dates in the first place! Needless to say I cancelled. So yea, price wise this place maybe cheap, but they have absolutely NO customer service what-so-ever. Worst receptionist I've ever encountered with any business!

I am so broken for what this place did to me today. I connected to a dog, Bobby, they had on their…read moresite for a month. I read his description and saw his picture and I just knew he was meant for me, you know. I called them, they sent me a form to fill and filled it honestly. They called me to set the date for the meet and great and with more addition question like, where you live? Have you lived with a big dog? Etc. I ended the call with high hopes cause everything was going amazing and I thought this was it! I'm getting a companion in my life I can care for. He was my baby on my mind already. The day of meet and greet came by which was today, went in 30 minutes early cause I was anxious, it's like having a new baby. I had everything ready for him at my home. Have been preparing ever since I got the call. I showed up and i could tell straight ahead, he wasn't going home with me. The employee didn't even want to let me through the animal shelter door. Asking question about where I live and how often I'm home. Making excuses like he's big, he's strong, he needs training, he has separation anxiety, did they let you know about that?, who did you speak to? Then after all that, they started suggesting other dogs for me. Like how insensitive are this people. A dog is a lifetime companion and you're choosing different dogs for me like it's a temporary situation for me. I'm not a fostering the dog. I connected to the dog I choose, he is the one I see in my life and they treated him like he's a chess piece to me. I said I would do whatever suggestions you want. I will hire a trainer, I will get medication for this anxiety, I would have a caretaker with him when I'm at work so he doesn't get anxious, anything and everything you tell me to give him a good life, I would do. They finally let me meet him and I was in love with him. He was so beautiful and I could just see how he would change my life. But I knew I had to leave him behind. I'm writing this review in pieces, mentally, I left the animal shelter in tears. It's like going to the hospital excepting a baby only for them to tell you it won't be happening. Coming home to all the things that you got and did for him to feel at home in your home is so heartbreaking and something I never knew I would experience like this. I am gonna try again to find my forever companion but after my experience today, I need a few months to mourn my almost baby. My advice to the animal shelter east service, please include issues and concerns of the dog on the description and what's family and living conditions works for them . I hope this review is a lesson for you guys to do better.

The shelter is completely disorganized and truly makes me question their priority of the animal's…read morewellbeing. On Wednesday, I saw a dog that was available that was perfect for me. I've rescued dogs my whole life and knew this would be the perfect home. They do not accept emails so I set an alarm to be up and ready for their opening at 10:30 to be able to call. I get through, and the 7 million directory voices make me press a bunch of things until I finally get their *full* voicemail where it says try again later and the phone then automatically hangs up. From then on for hours the line was busy and I could not get through to even a ring. I took screenshots of all this. I got a hold of a human by noon and at this point the dog was already taken because "phones were off the hooks." I know.. I was the first caller so he would have been mine. Then that night, I see an add for another sweet dog in the West location's shelter. Perfect. I set an alarm and THE SAME THING HAPPENS. Now I lost two dogs that I would have been perfect for and kudos to the person who got through to a human because I genuinely do not know how they did it. All I can say is if your priority is rehoming the dog into a good family, the dog should not be "claimed" between 1030 to noon, without background checks and inspection. Regardless, now I'm upset because it seems like the shelter's priority is who has the quickest fingers to dial, rather than who will make a stable home for a rescue dog. Also, it's covid- get a call waiting system.

The Toronto Humane Society is a great place for anyone looking to adopt or support animal welfare…read more The staff and volunteers genuinely care about the animals, and you can tell they put in a lot of effort to make sure each one gets the right home. The shelter is clean, well run, and offers a lot of resources, not just for adoptions but also for pet care and education. Even if you're not looking to adopt, it's worth visiting or donating because they do so much for animals in need. They also have a variety of programs, from fostering to veterinary services, which makes a real difference in the community. You're even able to book "corporation events" for your company a great activity for team bonding and take care of these beautiful fur friends.

I came with my work to volunteer and learn more about the organization and facility. We received a…read moretour of the facility and were informed what each area was for and the type of work that they do. There's a special species section with rabbits, guinea pigs, turtles. When I think of the humane society I think of cats and dogs. Some of the dogs couldn't stop wagging their tails when we got close to their enclosures. They stuck their noses and paws through whatever crevice they could to get closer, I think in the hope that we'd pet them =(. We were told not to pet them. Upstairs there are some 'cat condos.' These are larger spaces for cats to move around in with different levels. There's one where kittens and cats can stay together and someone can play with them or another where an obese cat was supposed to be getting some exercise but he was just laying there. We filled separate ziplock bags with dog food puppies and adult dogs and then got to play with a puppy! The dogs get a minimum of 4 walks a day with some receiving 5 or 6. There's lots of different volunteering positions available. Just check their website for openings.

Horrible experience. I took my anxious, but docile cat to this vet today because he was coughing…read moreand they were the only place to be able to get him in. Upon arrival, he was noticeably more anxious than he is normally at the vet. Typically, he'll crouch on the table or explore a little- today he full on attempted to escape because he was picking up on some weird energy. The staff full on hate each other- it's evident in their interactions. Totally toxic environment. The manager was insufferable. Possibly one of the most annoying people that I have ever had the pleasure of meeting. Her incessant nattering, nagging, and hovering was the icing on the cake of a horrible visit. Even the vet asked her to be quiet because it was stressing my cat out. While I was there, I requested a claw trim, they removed him from the room and took him to the operating room to do so. This stressed him out further. They were handling him quite aggressively. Eventually he bit the manager, which is unlike him, but fair given the way she was acting. I probably would have bit her too if I were a pet. They ended up giving him anesthesia without my consent. This is NOT ok. They didn't have his medical history nor did they ask me about it- it is pretty extensive. This "doctor" kept talking about himself, talking over me, wouldn't listen to any of my concerns. I also just got really creepy vibes from him. I wouldn't want to be left alone with him. I will NEVER come here again. I booked my cat's followup appointment at another, more reputable clinic. Any vet clinic that puts an animal under anesthesia without the owner's consent or their medical history is not one that you should be bringing your pet to. I will also be reporting to the Vet College. Horrible. PLEASE NOTE: that this review has been edited as I received a series of harassing emails from the manager stating that she is in fact a manager and not a receptionist. My sincerest apologies Valentina. Don't worry, it won't happen again. I would also like to add that this clinic repeatedly contacted me via email when I explicitly requested that they stop as it is harassment. If you cannot handle negative reviews, focus your energy on providing care that would allow your patients to leave positive reviews.

I went to this veterinarian years ago and left a review at the time, I've just received an email…read morethat my review was deleted after many years. I'm coming back on to leave it again because of how horrific this veterinarian is. Assuming they're deleting negative reviews as there were a lot more then. He was so aggressive with my dog I left in tears. He slammed her down on the table and pushed her head down so hard I was sure he was going to kill her. He should not be in business. Do not take your pet here.

Amazing vet! Dr Z is the best! So caring, passionate, knowledgeable... My dog and I are both lucky…read moreto have found her. The place seems fairly well organized as well and they do try to help you get an appointment if it's something urgent

I would give this place zero stars if I could. These are the biggest crooks on the lake shore. DO…read moreNOT TAKE YOUR PET HERE! They have no clue what they are doing and will happily charge you a 98$ consultation fee for literally nothing. I brought my cat here twice for the same exact problem (blood in his urine and difficulty peeing). They were not able to effectively diagnose or treat the issue and were just happy to charge me the 98$ consulting fee each time. The place is a total rip off and their vets are extremely rude and unprofessional. Take your pet to the veterinary emergency hospital of west Toronto. Better rates, better service. Their vets actually know what they are doing. https://vehwt.ca/

My 13 year old Cornish Rex, Jerry who had always been quite healthy experienced a balance issue at…read morethe end of April 2026. My regular vet advised me to go to TEVH immediately where my cat was diagnosed with Vestibular disease, an inner ear issue. I was reassured that he should improve in a couple of weeks. He was prescribed ear drops to clear up some ear bacteria and yeast. Once home he seemed to improved marginally but then stopped eating, had nasal discharge and was lethargic. After several return visits he was admitted on Saturday May 9, it was recommended that a CT scan of the head, thorax and abdomen be done. Results indicated that he had an inner ear blockage and infection that needed surgery. He was to remain in hospital on a nasal feeding tube until surgery for a Bulla Osteotomy - Ventral could occur. I visited him every day. He was very quiet but alert on the days I saw him prior to surgery. On May 13 surgery went well, lots of material (gunk) had been removed from his ear. I was told a steroid for inflammation had been given and he should be feeling better soon. During surgery an esophageal feeding tube was placed so that he could receive medication and food while recovering until he began eating on his own. Cornish Rex cats do not have a lot of body fat and are very sensitive to anesthesia. This is common knowledge regarding the breed and I have been told about this by previous vets and by breeders. Rexs need to be kept warm. Thursday morning I expected to hear about discharge details. Instead I heard that he was still a little slow to come around from surgery and they would like to keep him for another day. Lots of reassurance he was doing well and that I could come and visit him until his discharge on Friday. At Thursdays visit he appeared heavily sedated and not very responsive. The tech said they had him on a warning blanket and he looked like he shivered at one point. I noticed that his face was quite dirty and he had matter around his mouth and dried urine on his back legs that I tried to clean off. During the visit he coughed twice, a very deep phlegmy wet cough that was not reassuring at all. Thursday evening I asked the vet if he was getting pneumonia because he coughed twice and sounded really awful. I heard no that this was from the anaesthetic and he was actually sounding better. I was told his lungs were X-rayed and there was no sign of pneumonia. I called later that evening after 9 p.m. to get an update and heard that Jerry was doing great, they were weaning him off supplemental oxygen and he had peed twice. Friday morning when I saw TVEH number come up as a call at 10:30 a.m. I thought.... good, I can go and pick him up. Instead the vet calling identified himself as a critical care vet. He said that Jerry had double pneumonia and sepsis and that I should come right away. He was in septic shock when I arrived and I was told his body temperature and heart rate were low. He was under a heating blanket and non responsive. Later that day instead of bringing him home as planned I had to euthanized him. After asking I learned that his inner ear infection was positive for E. coli bacteria. I am aware that E-coli bacteria can be resistant to standard and generally prescribed antibiotics and can require different and more aggressive antibiotics. How does a cat go from nothing but positive reports to pneumonia and sepsis in such a short period of time? Even after having asked about the possibility of pneumonia the night before. I don't believe that he was being monitored as closely as he should have been. I am left with a feeling that those entrusted with his care were not paying attention. Throughout the entire process I was also left feeling like TVEH was more concerned that the escalating bill for his care was paid up and current, which it was. In future I would have to think long and hard about returning to TEVH. There are alternatives and other available emergency hospitals in the GTA. Surgery always comes with risks. Those risks were mitigated by receiving reassuring and positive reports at every contact and then the worst possible thing occurs, it doesn't make sense and doesn't fit. My advice to anyone reading this review is if time allows seek an alternative opinion. Check out other emergency care hospitals because they exist. Ask that less intrusive options be tried first. I trusted my cat's care to TEVH and I am left feeling that they let us both down. He paid for it with his life.

Gosh it turns out that a lot of veterinarians are closed in the afternoons on Saturday and Sundays…read more Not a great time for my dog to be feeling ill. This was the closest emergency hospital to us. I rang to make sure that they would be able to take my pet. It was really hard to get a hold of them on the phone, presumably because it was so busy. They did a very quick intake on who to expect - breed of dog, name, my name, etc. Since it's during Covid, when I showed up they told me to call. When they were ready for me I brought my dog into the lobby for a quick check from the vet tech. After that she was brought into the back to wait for a doctor to see her. We were asked to wait in the car while this happened. All of the remaining consultations would be done via phone except for pick up/drop off of dog. We were probably in the car for around 2 hours without much news. Afterwards we were told that they did some sort of scan and they were able to identify some sort of mass on her. Unfortunately we found out that an ultrasound wouldn't be possible until Monday which is when their radiologist comes in. They offered to keep her overnight for observation but we really just wanted her home with us. This visit of the scan, consultation, drugs administered, and take home drugs came out to around $600. This really wasn't as bad as I thought it would be. My dog's annual checkup is a little less than this and since this is an emergency visit, not the worst. We did come back for an ultrasound and it was kind of the same in terms of wait. Super long wait! Probably felt extra long because we were anxious to find out how the pup was. The results of the ultrasound were pretty conclusive. We consulted with our own family vet and their recommendations were the same as the emergency vet that we spoke to as well. The emergency vet that we talked to was very patient on the phone and spoke about my dog like she was a family member of mine. It was pretty reassuring in a very frightening situation. I honestly think that they did a good job with the treatment of my dog. They did their due diligence and weren't pushy with any procedures or recommendations.

I've taken my dog to this vet clinic a few times and have had great service. My dog saw Dr…read more Zimmerman today for an ear infection (don't worry, he'll survive) and she was very kind, knowledgeable and offered great advice. Mostly I am glad that she was not too pushy with the extra products. She recommended a few things, but gave me the option to buy some non Rx from the clinic or from my local pet supply store, which I appreciated. I'll be back, but hopefully not too soon.

I expect this clinic is very good for regular/routine matters. A friend of mine is lower income,…read moreand they give her a break when they can (unlike her experience at another Vet we used to go to). However, we had a bad 2.5 years at Bay Dog Hospital with our complex needs dog. He has a pacemaker and seizures; this summer, he could have died from a very aggressive head infection which they did not spot during an exam because they did not look in his ear. I thought I made it clear when I made our first appointment that we expected to see the owner/lead vet when we brought him in for his first annual, but Gabby was on an emergency that day. Perhaps there was a miscommunication? In any event, I made it absolutely clear that day that we wanted to see only a senior Vet, and the same Vet, going forward. She was not available for booster shots six months later or 18 months later, or for the next annual. Every time we brought our dog, it was a different Vet. Almost never did Vets or techs introduce themselves to us; we are friendly folks and found this discourteous. One of the "vets of the day" suggested that our dog have his teeth cleaned, and when we reminded him that our dog has a pacemaker and so, special care would be needed in sedating him, we never got a call back. One day this past summer, I realized that my dog was somewhat listless...normally bounding with energy, he did not want to walk much. I made an appointment for that day but while my husband was driving to the clinic, they called and told us to go to University of Guelph!! I said "well, it's nothing to do with his pacemaker; I contacted Guelph and they said we just need a regular Vet; he is coming!!" (Imagine being rejected and told to drive two hours!) We were charged over $650 for an exam and tests; the vet told my husband that she had done a "full exam". The next morning, Finn could not pick up a ball in the park. he laid down and I sat beside him; stroking his ear, I noticed it was full of stuff...I touched it briefly and liquid shot up under my fingernail: the whole ear was full of dark goo!! I carried him all the way home, so distressed. We phoned the vet office; a rude receptionist said "you are paying this time!"....we hadn't even mentioned money...just wanted to bring the dog back! The male tech dragged Finn around the parking lot when Finn would not walk w him to give a urine sample. I asked him to stop but he was so angry. Jerk! The vet of the day cleaned a large quantity of pus out of Finn's ear; she did not charge us. That was Saturday. By Thursday we rushed Finn to the Vet Emergency Clinic for emergency head surgery: the infection in his ear had spread to his eye and his jaw... Imagine if we had simply relied on the statement that a full exam had been done! Thank God my dog laid down so I could stroke him and spot the mess in his ear! Some time later, my husband had a chat w the owner, who said that they had not felt comfortable dealing with Finn. Why didn't you just tell us that, rather than pawning us off on the vet of the day, trying to turn us away in an emergency, and not even looking in the dog's ear out of fear. We are on our fourth Vet now. He did a cardiology rotation in Guelph and feels quite comfortable dealing w our dog. He refused to charge us for a rabies shot recently...he'd felt badly that the paperwork was unclear (he is our fourth Vet now; the first one (who may have damaged Finn's heart during the neuter operation) is no longer practising). He, like the other three Vets we've been to apart from this clinic, always makes his appointments. Feeling a bit battered, but grateful to be dealing w our new Vet instead of a clinic that could have courteously asked us to move on...even given us a referral...rather than trying to avoid us during an emergency, and claiming to have done a full exam. I can bet that "difficult client" is written all over our file at Bay Dog Hospital, but we simply love and want to protect our complex needs dog. Wouldn't you?

Had issues many years ago when I got my first Shar-Pei from hunting dogs. The vet at the time never…read morestopped going on with all the issues and why Shar-Peis are NOT a dog to have. I switched to Ajax Animal Hospital and over the years there had 4 in total. All GREAT dogs and Ajax Animal Hospital was GREAT. 4.5 years ago I went back to hunting dogs and decided to try Whites Road Animal Hospital again. They were good and treated my dogs well, the clinic a little on the costly side but that was ok till last week. On a vet visit I saw this Lady vet who noticed a bad tooth on 1 of my dogs. I was surprised with all the vet visits and such I do on a regular basis that not once did they say anything before or catch the issue with tooth. This all said I was charged for a checkup $65.36 on one dog and $121.39 on the other, this was for the exact same examination both about 15min each. The vet gave an estimate to do a teeth cleaning and an estimate to do a cleaning and tooth extraction. The prices seamed very high so I googled to get an average cost and then followed up with 4 other local clinics. In 4 clinics I found that after 4.5 years of regular treatments, medications and all that they wanted to give quotes that on Cleanings was $180 to $220 higher then 4 other area vets. The dental cleaning and tooth extraction was around $800 to $1,550 higher then the 4 other local vets. These prices Whites Road wanted to charge are insane. This made me cross check on other charges they charged me on my visit last week and I found them slightly high as well. The 2 quotes was so concerning when Whites Road Vet Clinic sent an auto generated question on how my visit was I replied to these issues and sent them an e-mail. Today the main lady calls and gives a total BS story on why there was such a difference on the charge they charged me on Examination, she said they both got the premium examination but only charged for the premium on 1 dog and not the other LOL what a crock of BS, this was an insult. A 15 min examination done 100% same on the dog that had NO tooth issue was the one at $121.39. All 4 other clinics for full examination was well below this and more in line with Whites Roads $65.00 charge they had on my other dog. For the EXTREMELY high quotes after already paying high prices for 4.5 years her story was that the clinic follows guidelines and can charge / quote whatever they want and that it's only a quote LOL, $800 to $1,550 more is NOT normal I suggest everyone really look into what this clinic is charging you and how long they spend for the charges. There is a lot of GOOD vets out there that are not out for the $$$ and are MUCH more responsible and respectful on what there charging there patients. Look around and make sure your getting treated correctly and not over paying. This is all my own personal feelings from actual experiences that I have had at Whites Road Vet Clinic. Please check for yourselves.

Made appointment called half hour prior, when i got there they said i would have to wait one hour …read more I understand hiring a summer student but train her to better communicate . Wasted my time, fuel to drive 55 kilometers. I do not know if the service has changed as the original Vets sold their practice to a large Vet corporation . I surmise that the original owners got their $$$,$$$ and mode of operation has changed. Does this indicate after selling the hired help {VETS} do not care?