I had a great experience here today when I needed a complicated refund, the associate was lovely to…read morehelp me. Then, at the cash, the cashier was very helpful and courteous when I went to check out. I had a great experience here and had wonderful customer service! Thank you

Non professional and lacking knowledge staff. Put price card to wrong place and ask for $34.99…read moreinstead of $17.99 by ignoring the goldfish type - red & white ORANDA. Escalated to the headquarter on-site already.

Studio is divided into 2 portions. One is a cafe and the other is a playhouse for cats. A glass…read morewall separates them. $19.99 gets you a drink and access to both. Decent selections of drinks. Friendly staff. They also have cat accessories for sale.

What a difference it makes going on a weekday vs on a weekend. If you have a chance, suggest to go…read moreon a weekday instead. The experience is definitely better. The staff working that day was super nice. She helped me take pic with a cat and also answered questions promptly. She was also very friendly. There are two admission and I chose the one that is $19.99 that includes a drink. There is no option for no ice and it starts at less ice. For sugar, you can customize for no sugar to 100% sugar. There are a number of cats there such as ragdolls, dex Rex, bengal, dsh etc This is not just a cat cafe but also a coffee and dessert shop. There are about 10 tables with chairs and the decor is super cute. PLastic covers need to be wear on your shoes when you go inside the cat room. The good thing about this place that the admission is good for the whole day and you can come back and drop in later until closing time and time certainly flies when in the company of the cats Highly recommend to check them out. The cats are so cute and they seemed to have different cats at times, cats that i haven't seen in my past visits.

Tru Pet is one of the best pet stores in Richmond Hill. The owners care deeply about their…read morebusiness, are very knowledgeable and are very happy to help out their customers. A good store to shop for pet food and accessories. They also support saving the lives of cats by cat adoption. They've connected clients interested in adopting pets with Forgotten Ones Cat Rescue.

I shop at TruPet almost once a week for cat and lizard food. They offer a wide selection of canned…read moreand bagged cat food. My bearded dragon prefers live crickets, so it's handy to have a store in my neighbourhood that stocks them. Staff is friendly and knowledgeable. The store has a spacious screened off room for a local cat rescue. You're able to look at the cats from both inside and outside of the store. The cats don't seem to be there long so I figure TruPet and the cat rescue must be doing a good job finding them homes.

The was another reviewer than mentioned their pet being very scared of this particular groomer. I…read morehad a similar experience with my baby and he has never been scared of any other groomer before or since. Unfortunately I think they might not be treating your pets kindly when you're away... they are also not too a good job and would make my dog look absolutely ridiculous even after I expressed my concerns. I wouldn't recommend this place

I really like bringing my dog here, but no one ever seems to answer phone calls so that I could…read moreactually book an appointment for my dog. I actually had to make a physical visit to book an appointment. They have a separate booking for just trimming nails and usually have an opening as soon as the next week which is good enough for me. The lady here is super nice and gentle with my dog. Price is quite fair for a nail trim and is pretty quick(15 mins, and 15$).

Great service! Very friendly and knowledgeable staff! Very cute store. Happy to have them in our…read moredog friendly neighborhood

Nice pet place to find some "not so common things" I love…read morethe fact they carry Hurtta brand. Was in to pick up a treat for my Lil Prince Dexter and his play date tomorrow. If you need a special "cake" made... they do it here. After all, pets are family members and their bday are just as special. I love that fact they carry more top line quality items for furbabies.

The owner has refused to see my puppy for a second groom after a successful first groom, because it…read morehas been 13 weeks in between, whereas she had suggested I bring him back 8 to 12 weeks after the first groom.

Jasmine is one of the most caring, loving, and professional groomers I have EVER met. She is very…read moregentle and she is the only person I would ever let near my dogs when it comes to grooming (and we all know how neurotic I am as per my other "animal place reviews" :P). Jasmine is extremely meticulous in everything she does and pays a lot of attention to detail. She always makes sure if I have specific instructions such as using special shampoo for my pug's sensitive skin. She is also very gentle and my pug absolutely LOVES Jasmine. It's like she doesn't even want to leave at the end of her "spaw" experience. I definitely would highly recommend Jasmine to ANYONE who loves their fur-baby as much as I do (and *everyone* knows my pug is super high maintenance).

I come here for years now and ai would say that they are awesome. I went today and there is this…read moreguy by the fish section with the piercing on his nostril seems unfriendly and impolite. He didn't even say thank you or welcome to me. I'm a little disappointed for that.

It is like returning to childhood when I visit this store!…read moreMy son has a 10 gallon aquarium and we love to come to the store to choose underwater plants and sometimes fish. The choice is really vast! You can find literally ANYTHING in there. I'm still not ready to switch from freshwater to salt aquarium but if this finally happens I know where to go and who to ask about a proper setup!

This was the best experience I had shopping for my Morkie. I was greeted by Jennie and Alex and…read morethey both went above and beyond to assist me in getting some winter boots. They were not only professional but friendly, knowledgeable and polite. They came up with some great suggestions and searched the store for what I needed. Thanks Jennie and Alex!

Talking about Selections!!…read more Bags and Bags of dog food piled all the way up to the ceiling! I feel like I am walking in a maze. So many different brand of dog food to choose from. Maybe I should bring my dog in next time and let all these different smell of food attack his senses... Staffs are really friendly and helpful. I will suggest you talk to one of them if you have questions or need help with the choice of food for your furry friends!

Avoid at all cost. I went in with a voucher to redeem for my purchase but the owner was unwilling…read moreto accept it, stating that the voucher was already used after checking it against his own list of "codes". I asked to see his list and prove to me that the voucher was used but he refused. I then offered to call the company where I got the voucher to confirm its validity, but then the owner rudely told me to leave and proceeded to push me out of the store. If this voucher was already used, then he should have agreed to show me proof (I knew it was unused because I bought the voucher from a group buy site). I believe he realized he would be losing money from a sale with this voucher, so did not want to accept it. If this voucher was already used, then a professional, courteous business owner should have explained this calmly and offered suggestions like to contact the voucher company (which I offered to do), or perform the sale and then give a store credit when the voucher issue was cleared at a later date. The owner of Pets' Go was rude, physical pushed me out the store, not trustworthy and certainly should go out of business.