great staff, very knowledgeable and helpful. Great selection of products. we are always able to…read morefind what we are looking for. would not shop anywhere else.

Came to Homes Alive this past weekend to volunteer with Zoe's Rescue Society (I foster kittens!)…read more The staff were fabulous and knowledgeable. The treat section for dogs was out of this world! I've got to admit I was a tad bit jelly wishing kitties had adorable baked treats but I understand the diets are entirely different. The layout of the store was easy to navigate with kitties in the back - saw what? Nobody puts kitty in a corner - just kidding! I highly recommend the CatIt line of toys she ball tracks - they build together and are always a winner with my kitty klan! They had a great selection of Oilers jerseys and bandanas for fury friends and collars and tags galore! There's a clearance section in the back left corner of the store just past the public washrooms. Be sure to sign up for their rewards program - first Tuesday of the month is 10% off regularly priced items. As part of their great customer service quest, they give you a second receipt to drop in a box on the wall on your way out ranking the service you received on that visit!

My dear son booked an appointment to have our old cat groomed as her fur was slightly matted. The…read moregroomer mentioned she will be groomed and bath. On the day of our appointment my cat was attended 10 minutes later, she wasn't handled gently. The groomer said the cat was stress and won't add any more so she wasn't washed. When I saw my cat I was shocked. Patches all over her, her mane wasn't trimmed evenly. Here are the pictures. The groomer told me she had 25 years experience grooming pets.

For such a small location, this place seems to provide better service than either of the two larger…read morelocations to either side of it down 137 ave. My first experience here was at their Grand Opening, where I met some of the staff and my dog and I enjoyed the festivities. The sales associates all made my dog feel like high royalty with all the attention and affection they gave her, and the managers were there to represent the store and seemed friendly. The woman manager (I believe named Cheryl?) is a bit rough around the edges, but she's efficient, knowledgeable and gets things done. The male manager (whose name is-I think-either Chris or Mike, and I can't for the life of me remember which - sorry!) is super friendly and can carry on a great conversation with customers. He helped me with an issue I had where a sale item wasn't ringing in at sale price. I didn't feel inconvenienced at all by the wait time at the till since he was such a joy to talk to. My second experience was with their grooming salon. It is a much smaller salon than the ones in Clareview or Skyview, but I believe the service I received and the job they do there is heads and tails above the rest! My dog, Princess, went in for a groom with Seth in early January. I was able to get an appointment in the same week I called, whereas other salons had quoted me at least 2.5 weeks ahead or up to over a month. Despite her usual tendency to be a total man-hater, she was completely at ease with him because of his calm, soft-spoken demeanour. He was all smiles and he treated her so considerately you would have thought she was his own. He was careful to confirm with me everything the details of everything I wanted done, and was understanding when I said I didn't want certain things due to her super sensitive skin and allergies. He got the job done in a less time than Clareview usually would because he was dedicating all his time to my dog. That was the nice part of using a smaller grooming salon - I knew the back wasn't full of dogs ahead of mine in line so that she would be forced to sit in a kennel, waiting. She looked great and for a dog whose skin will get red and itchy from something as gentle as being scratched a bit too much behind the ears, she had very little if any skin irritation. It was a great experience for both her and I, and I will undoubtedly bring her back here again for future grooms. I think this new store is definitely worth a visit. The selection of product is somewhat more limited with the smaller space, but for an everyday trip to buy a toy, pick up some food, or book some grooming, it's a great choice.

pet valu upped their dogwash price to 15 dollars from 10. A 50 percent hike for me to wash my own…read moredog - ridiculous - ! You lost my business for good - and I'll make sure no one I know goes there. makes me wonder if you upped everything way beyond normal inflation

I tried to buy some cat flea medication online. Tried one card -"oops, there is an issue with your…read moreorder", tried again with the same card - didn't work again, and when I called customer service - "try other way of payment". Ok, I tried my other card. "Ooops " again. Customer service claimed that PetValu declined my order out of caution.(???) It was the most weird experience with online shopping I've ever had. Everything is OK with my credit cards, I even called my credit card companies to make it absolutely sure. Basically I was refused online shopping service. WHY?! I have issues with mobility so online shopping works for me better (usually). Why PetValu should exercise caution to my orders? If the company has problems with processing online orders - fix these problems. That's how you lose your business and your customers to amazon. You can't support Canadian business if they resist so hard.

Trying to get a bath and hair cut for a 11 week old puppy...desperately needs! The groomer and shop…read moreperson thinks she needs to have all her shots! She 11 weeks old. Do not recommend this place they have no idea what they are doing! The breeder took her for her first exam at 6 weeks and I took her for her second visit at 9 weeks....so I am following the vets requirements!! ‍‍

since new ownership has been taken over... it's absolutely awful!…read more Took my dog for grooming and it was a difficult experience. He smelt terrible!!!!! no product in store!!!! staff absolutely have no knowledge of food for dogs!!!!! not very nice and pleasant!!! And vaping outside the store!!!! I miss the old owner and staff!!!!

HORRIBLE customer service. Phoenix in the grooming salon seems to think that greeting a customer…read morerudely is appropriate on the job. Worse than this, the manager was standing just a metre away, and either condoned said rudeness, or didn't seem to have any control over the situation. My dog is a little under 3. We have been going to the Petsmart grooming salons for a long time now, and I've often purchased the highest end cut/bath/add-ons and packages. Today I did something different: we went to the park beforehand, and Molly got wet in the water. That being said, her hair is still pretty short and was in no way matted before the Dog Park , nor after. I was first greeted by the manager when I got into the grooming salon. I said so sorry, she normally doesn't come in like this. And the manager said no worries at all, we'll make it work. I felt relieved by that, because of course we don't go to the dog park or get wet just before an appointment! Then the groomer PHOENIX came out, and she seems to struggle with a basic hello, or a friendly greeting...? Because she moved onto saying "I'm gonna have to charge you extra" right away. Wait what? Haha customer Service and politeness on the job has left the chat! "Yeah, she's matted. I'm gonna have to charge you extra." First of all, back when my dog used to have long hair, and when she was matted, no groomer at Petsmart or any other salon in the city ever made this claim. And if they were concerned, they still had customer service skills. No one has spoken this rudely to me in regards to grooming ever, nor should they. Somehow Phoenix circumvents the need to have Customer Service skills, looks at something that isn't severe at all, and claims that she needs to charge me extra. Phoenix seems to think that it's appropriate to speak rudely to people. Or, it's not her fault and she was trained or allowed, somehow, to be this way with some new management..? ‍ As I was pretty surprised at both, her lack of politeness, and at hearing her proclamation of needing to charge me extra, she then stepped over to my dog and checked for any mattedness. And low and behold? My dog wasn't matted! And Phoenix had to concede that my dog was not matted, as she could see all the skin underneath easily. But somehow that was insufficient for Phoenix, and she immediately moved onto the tail. Latching onto the tail, she said "well I'm gonna have to charge you extra because the tail is matted." I was surprised to hear this as well, as in the previous two appointments I noticed that my dog's tail wasn't really fully brushed out. But I didn't want to mention it because if the service is at least of average quality, it's not always necessary to point out an issue. You can let some things pass. It's called social skills to know what you have to bring up, rather than bringing up any little thing and in a rude and unprofessional manner *cough Phoenix cough * Except now, Phoenix claims that her tail is matted but who, Phoenix, also claims that she's been grooming my dog this whole time? Lol who? YOU!!! So it's on who...? to have made sure that my dog's tail has not amounted to a matted tail after months of being with you? Phoenix then proceeds to say "yeah I'm gonna have to charge you extra because I'm gonna have to comb this tail out." Then she also says: "I'm gonna have to cut it. So if you want your appointment today, I'm gonna have to cut it." So which is it Phoenix? Are you going to have to charge me extra because the entire dog is matted? Oh no, that wasn't true and you had to concede to that not being true, because you can't make stuff up... So then you are going to have to charge me extra because the tail is matted? Is that it now? And then you're saying, you'd have to spend extra time combing that tail out (and like I said, the tail has not been combed out very well for a couple times now), all slowly adding up to a matted look. And then you're saying that you'd have to charge extra because you're gonna have to cut the hair off the tail. Which is it? If you're going to want to be this stressed out, rude with your customers - in front of the manager no less - changeable and tricky to deal with, might I suggest 10 years of therapy to get your emotions and stress hormones under control. I've gone through lots of challenges in my life as well. But I have a tad bit of wisdom to never speak to a customer, client or any person at work in that way. Does Phoenix know any of this at all? Or is she being enabled, because her rudeness is encouraged by management? I cannot imagine such a lack of social skills, professional conduct, impolite communication being enabled by management. No one deserves to have to communicate with someone in a store who is erratic, easily agitated, and rude. THUMBS DOWN.

Very very disappointed of how they groom our emelia (dog). its not worth it. waste of money!!!!!!!!…read more They shave her hair uneven they shave her until its bald!!!!!!!!!!!!!

I really like Global and have since we got our first dog 7 years ago. The staff has always been…read moreknowledgable and friendly. The selection is great and I believe the pricing is fair. Always grab a couple special dog "cookies" in the front display when we are there

I have never been so impressed at a pet store! Not only do the employees all seem knowledgeable…read more They seem to geniunly enjoy animals. They are more into getting the right product for the pet than making a big sale. Thx for being so good!

My dog is 14 years old now, he is a pure bred border collie. I have been giving him Sportsman Pride…read morefor 14 years. He is still pretty healthy for an old guy. Border collies are only suppose to live 12 years but my Dexter is still going. I believe it is from the food. I found it way better than production line quick stuff to only expand in the belly and is full of dyes. Dexter's coat is very shiny and he still has lots of energy. I would recommend this store to anyone, matter fact I have. I found the staff to be very knowledgeable and the price is awesome. I get a large bag for $70.00+ but it lasts him 5 or 6 months so it works out to only $13.50 a month. You really can't beat that. Dexter's food is always down for him, I do not feed him on a schedule. He is perfectly healthy and like I said its because of the food. You will be happy you went to this establishment.

as a small business owner myself I try and support local, well I purchased a pair or nail clippers,…read morewhich were never used because my hand was way to small to put pressure to close the large nail clippers. two days later I tried returning them, the answer was a straight no. and I was told by the owner/manager that the girl went to ask that he said 'it's common sence, I wouldn't buy a toothbrush and try and return that' And refused to even offer a different solution for me. Just a no! not only was I treated rudely but am now stuck with these never used clippers. I will no longer be bringing my business there. Sorry to see a local owner act this way. -Not Impressed-

I stopped in here the other day after driving by and thinking, what a great name for a pet store!…read moreIt is bright and open, with a vast selection of products at reasonable prices. It is local and independent so it is always great to support small businesses. They are super helpful, informative and accommodating, for example if you have a specific product you are looking for, they are willing to bring it in for you if they can. I will continue to shop there when in the area, or would even make the drive.

Great selection of pet foods & supplies, friendly helpful & knowledgeable staff AND is locally…read moreindependently owned!!

They sell kittens as if its somehow better than selling puppies, and also keep them right next to…read morethe birds which must drive the poor things crazy. Not a great selection of food and toys, and the staff are kind of awkward.

DO NOT BUY FROM THIS PET STORE…read more My husband and I only adopt animals, but we gave in after falling in love with a baby bunny. 2 weeks later, she stops eating and starts having bathroom problems. Then dies. Thanks to My Pet neglecting their animals and failing to take care of them, our bunny had something called FLY STRIKE. Basically flies started laying eggs inside of her and she was being eaten from the inside out. What's their solution? They claim they don't monitor "young rabbits" and instead offer a 30 day warranty just in case they die. ?! DONT SHOP AT THIS PET STORE. Report them to Animal Control. They are selling sick, neglected, hurt pets.