For such a small location, this place seems to provide better service than either of the two larger locations to either side of it down 137 ave.
My first experience here was at their Grand Opening, where I met some of the staff and my dog and I enjoyed the festivities. The sales associates all made my dog feel like high royalty with all the attention and affection they gave her, and the managers were there to represent the store and seemed friendly. The woman manager (I believe named Cheryl?) is a bit rough around the edges, but she's efficient, knowledgeable and gets things done. The male manager (whose name is-I think-either Chris or Mike, and I can't for the life of me remember which - sorry!) is super friendly and can carry on a great conversation with customers. He helped me with an issue I had where a sale item wasn't ringing in at sale price. I didn't feel inconvenienced at all by the wait time at the till since he was such a joy to talk to.
My second experience was with their grooming salon. It is a much smaller salon than the ones in Clareview or Skyview, but I believe the service I received and the job they do there is heads and tails above the rest!
My dog, Princess, went in for a groom with Seth in early January. I was able to get an appointment in the same week I called, whereas other salons had quoted me at least 2.5 weeks ahead or up to over a month. Despite her usual tendency to be a total man-hater, she was completely at ease with him because of his calm, soft-spoken demeanour. He was all smiles and he treated her so considerately you would have thought she was his own. He was careful to confirm with me everything the details of everything I wanted done, and was understanding when I said I didn't want certain things due to her super sensitive skin and allergies.
He got the job done in a less time than Clareview usually would because he was dedicating all his time to my dog. That was the nice part of using a smaller grooming salon - I knew the back wasn't full of dogs ahead of mine in line so that she would be forced to sit in a kennel, waiting. She looked great and for a dog whose skin will get red and itchy from something as gentle as being scratched a bit too much behind the ears, she had very little if any skin irritation.
It was a great experience for both her and I, and I will undoubtedly bring her back here again for future grooms.
I think this new store is definitely worth a visit. The selection of product is somewhat more limited with the smaller space, but for an everyday trip to buy a toy, pick up some food, or book some grooming, it's a great choice. read more